Trusted Agent profile · Dundee
★★★★★
73 reviews across 2 platforms
Nethergray Entry, Dykes of Gray, Dundee, DD2 5JY
Springfield North Scotland's office in Dundee, at Nethergray Entry, is rated 2.9 out of 5 across 73 reviews on two platforms, including 39 Google reviews rated 4.1.
Every review we hold for the Dundee office, from every platform, shown as written. First names only.
1/5
TrustpilotBefore the pandemic
Before the pandemic, I had phoned Springfield in Elgin asking him to look at my boiler as it was wired wrong. Not a thing was heard from them and I’ve just paid 3 1/2 thousand pounds to get it fixed. The wiring was dangerous and the boiler wasn’t fit for purpose.
5/5
TrustpilotDon’t just read the bad reviews
I can’t comment on the bad reviews but I am surprised after my experience. I moved into my property at Bertha Park Perth 2 years ago and while there have been some issues and still some outstanding snagging (due to COVID-19 delays) Springfield have always been on the end of the phone and where they can, have fixed the issues. I’ve currently got painters in doing the work for the final snagging list from last year and they are doing a great job and I’m confident the other minor issues I have outstanding will be rectified. I feel that the quality of houses and fact you can choose your own paint, flooring etc makes me glad I chose this company for my forever home.
4/5
TrustpilotLet’s balance up the reviews......
Feel it’s perhaps time to balance up some the negative reviews I’ve read about Springfield. We moved into an Ardmore semi, Hamilton Road, just over a year ago Plot 28. Sure, there were a number of snagging issues with glass, paintwork etc - to be expected with a new build. Waiting for visits by sub-contracted firms could be a little frustrating & require a bit of patience - but Springfield never at any point said that our needs/demands were unfounded. Staff at Aftersales ( Greta/Tracy/Darren) have at all times responded positively to our needs. The quality of work by sub-contracted workers was generally good. Springfield employed tradesmen in particular - painters / joiners - have been excellent. Our end of year snagging work (plaster cracks etc) was completed quickly & very efficiently by Craig & Stevie over the last 2 days, and they cleaned up perfectly before they left. Okay, we have one or two other jobs outstanding, but I have every confidence that an e.mail to Aftersales will be positively received & will be acted on. All in all our relationship to date Springfield has been a positive one.
1/5
TrustpilotThis was the worst home buying…
This was the worst home buying experience ever. Purchased a new build home in Elgin to our spec which was delivered on time, but 5 pages of complaints for unfinished work and poor workmanship, such as damaged windows, ill fitting bathroom units with doors falling off, lack of paint on walls, and gutters that leak. It has taken 2 years to get it all sorted out, and even then, they have refused to sort out some of the work. The after sales staff are the most incompetent, dishonest people you will ever meet. Their goal in life is to fob you off, and save the company money. I have had a permanent struggle to remedy all the faults, although the staff that came to do the work were great, their hands were tied ie only paint patches on a wall rather than a whole wall when repairing cracks. In our choices, we asked for a door to be moved. They moved the door, but left the light switch half way down the wall... when questioned, they said we won’t make that mistake again but initially refused to move the light switch until we got increasingly angry with them. It’s been a very stressful experience, and has tainted our house, to the point where it’s never going to be a home. Please avoid the hassle. They will promise the earth then when they have your money, turn into a penny pinching lying monster.
1/5
TrustpilotAbsolute pathetic and joke of a company…
Absolute pathetic and joke of a company cowboy builders. The worst experience I have ever had dealing with a company. I bought a property in 2014 hoping to be a dream home with my newly wed wife, thought Springfield will be a good option as they had won awards for there service. Bought a townhouse in Braehead, Renfrew. we had issues immediately but within months we had a leak in our garage, we contacted Springfield who sent out someone who I shall not name, he pretty much told me that it was not really a leak even though there were damp marks on the ceiling, after much arguing they decided to look closer and said it was bone dry and there wasn't a leak and deemed the matter closed. Since then we have contacted Springfield numerous times for that same leak and they come and look and sometimes remove the plasterboard but yet say there is nothing. Fast forward to 2018 we contacted NHBC who put us back in touch with Springfield bare in mind Springfield knew about the leak because we had constantly communicated with them regarding it. Springfield decided that they will first rip apart the balcony and refit it. they put the scaffolding up in July which is still up right now in Nov 2018. The balcony refit made things worse leaks were worse it damaged a lot of our stored items and floor and ceiling. The communication from Springfield was horrendous they gave you a days notice expected you to be there even though we are a working couple they claim to send out people and no one shows up yet Springfield argue the work is done. None in management that we have spoke to seems to care about our situation no one in staff seems to be willing to give straight answers. We have been in this property nearly 5 years now yet we have not completely moved in as our storage is all over the house because we cannot use the garage a big part of our storage has been water damaged with massive sentimental value, we are in a limbo. 2018 has been a waste of an year as we cant go anywhere its like we are prisoners in our own property because we have to wait for Springfield to contact us for them to send people when they decide while we are here in the dark. The stress of this has been severe and now we have no choice but to take legal action against Springfield as they do not seem to care otherwise we have been waiting nearly 5 years for them resolve this leak. I honestly hope if you are looking for a home you do not experience what we have experienced. Springfield has proven time and time again not just to me but my neighbours that they are not a trustworthy company. They have ruined half a decade of our life. Please beware of Springfield. They turned an experience that was supposed to be happy and memorable into a trip to hell.
2/5
GoogleNot bad houses but a massive difference in price between Dundee and Perth made us think twice.
1/5
TrustpilotNow associated with Mactaggart
These are the jokers that have just taken over the absolutely dreadful MacTaggart and Mickel. Pairing the worst with the worst, it’s an unholy patrimony of utter sh@it. I would avoid any company associated with MacTaggart.
1/5
TrustpilotDon’t purchase a Springfield property…
Don’t purchase a Springfield property the houses are substandard at best! We purchased ours 8 months ago and there are numerous issues from unfinished landscaping and kitchen to bad designed interior and poor (and dangerous) workmanship! Many other issues still not resolved!!!
1/5
GoogleSadly our experience hasn't been great with Springfield. Four years after buying a new Springfield home, the outside rendering began falling off. We called in the NHBC who did a survey and reported that Springfield applied the rendering … More
1/5
GoogleI have been in my house for just over 1 year. On day 1 reported cracks in the Render . 1 year on still waiting for repairs to be carried out. My advice to others would be check over house before signing on the dotted line !!
1/5
TrustpilotDo yourself a favour and don’t buy one…
Do yourself a favour and don’t buy one of these damp houses!
1/5
GoogleWell intentioned but often fail to follow through on promises. Also a very strange relationship with the factoring company who maintain their sites, ScreenAutumn, who are fond of clobbering residents with huge and random bills. Be very …
1/5
TrustpilotSpringfield Dumfries AVOID
Springfield Dumfries AVOID - hell Hell hell
5/5
GoogleBeautiful homes visiting family could be tempted in the very near future 😂😂 …
5/5
GoogleNot long now till our new house is finished...really looking forward to the move
4/5
GoogleNice semi rural location close to city facilities.
4/5
GoogleNice semi rural location close to city facilities.
5/5
GoogleRating only, no written review.
1/5
Trustpilotvery unreliable and unfriendly costumer…
very unreliable and unfriendly costumer service. would not recommend.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Springfield North Scotland's Dundee office has 73 reviews across two platforms: 39 on Google, 34 on Trustpilot (across the whole business).
Springfield North Scotland Dundee is rated 2.9 out of 5 across all 73 reviews, and 4.1 out of 5 on Google from 39 reviews.
Springfield North Scotland Dundee, Nethergray Entry, Dykes of Gray, Dundee, DD2 5JY.
