Savills Rural Sales Dumfries and Galloway reviews

★★★★★ 1/5

Trustpilot

The worst company I have ever…

The worst company I have ever experienced very rude they lack customer communication skills threatening behaviour I find it very hard that they are still allowed to practice my advice is keep well away I would never use this company ever again

Mr · 21 August 2026

★★★★★ 5/5

Trustpilot

Excellent management service in Islington

I rent a flat in Islington managed by Savills. My experience has been excellent. Oliver Hudson, lead contact for my rental, is responsive and professional. I have had a few issues over the years and Oliver gets back to me within the day and resolves issues quickly. I highly recommend Oliver and Savills for owners and renters looking for trustworthy management.

Jennifer · 4 November 2024

★★★★★ 5/5

Trustpilot

Thank you Deanna!

Deanna Addis has been looking after our 2 properties for years and we have always been very impressed by her. She is always extremely organised and gets any issues resolved quickly, making everything very easy for us. We always feel in the loop and updated as she takes time to communicate with us regularly. I'd highly recommend her as a Property Manager to anyone looking. Thank you again Deanna!

Helen · 26 June 2024

★★★★★ 5/5

Trustpilot

Good experience all round

Victoria at Savills Newbury was a pleasure to deal with.She was highly professional and most importantly kept in constant touch and was always available either directly on the phone or by email. Our move was quite lengthy until exchange but the entire team at Savills were very calm and nothing was too much trouble.We would not hesitate to recommend them to other homebuyers. Thank you all very much.

EK · 24 June 2024

★★★★★ 5/5

Trustpilot

Positive experience with Putney office

We had a good experience working with Sarah at the Putney office. She was always responsive and clear in her communication with us, and quickly took care of any issues we were having in the flat.

Hannah · 15 September 2026

★★★★★ 4/5

Trustpilot

Sarah Fernandes - Excellent Property Manager

Savills has been the property manager for our tenancy in Fulham. We had some issues with our original property manager (assigned by Savills) and addressed the company. Savills took action and our new property manager, Sarah Fernandes, took over. It has been night and day. Sarah is responsive, professional, and on point! Savills is a large company and our original experience was not ideal. However, I acknowledge the willingness to listen to our feedback, take action, and implement meaningful solutions.

Chris · 15 September 2023

★★★★★ 5/5

Trustpilot

Great experience

I've had a great experience with Savill's Clerkenwell. The rental has been very good in general, and property management flawless. All the staff have been great, and my current property manager, George Pride, has been totally on top of things. All issues have been sorted quickly, professionally and without any hassle. Can highly recommend.

Jesper · 6 May 2026

★★★★★ 4/5

Trustpilot

Sue was very good at keeping us informed.

Sue was very good at keeping us informed of the progress with the sale which was dragging on due to external influences. Earlier on when dealing with another colleague, I felt I was having to do the chasing but it was much better when Sue took over and she made a massive effort to make sure everything was put in place for us.

Rowland · 23 August 2024

★★★★★ 5/5

Trustpilot

Oliver H

Oliver H. has been incredibly kind and efficient during my time with him as property manager. He addressed all my concerns swiftly and was extremely lovely during the entire process. I cannot recommend him more highly!

Laura · 7 September 2026

★★★★★ 5/5

Trustpilot

It was a pleasure working with Savills…

It was a pleasure working with Savills for our house purchase and it was by far the best experience of buying a property I have had. From start to finish, we were kept up to date and served extremely well. Lucy Kirkshaw-Staines was exceptional and really helped the whole process along. Highly recommended, 5 STAR!

Janith · 4 December 2024

★★★★★ 5/5

Trustpilot

5 Stars - Outstanding Service!

We had a fantastic experience working with Douglas McCraith at Savills. From our very first interaction, he was incredibly friendly, approachable and professional. Throughout the entire process Douglas was always available to answer our questions, offer honest advice and provide support whenever needed. I can't recommend him highly enough if you're looking for someone who combines expertise with a genuinely caring approach. A true credit to Savills!

Shirin · 28 July 2025

★★★★★ 1/5

Trustpilot

Shockingly poor service

Shockingly poor service. Please beware if Savills are the property service agents ie taking care of the entire building block. When you want to sell/buy a property then they are supposed to provide a management pack and are paid for it. For us it has been over 43 days and still nothing from them. Without the management pack we can not proceed and the process is stuck. There have been several chaser emails but still nothing.Am trying to figure out who is the senior management to contact to expedite this matter.Update- after writing this review the pack was provided within 6 hours. Thank you to Trustpilot.

Raj · 4 July 2023

★★★★★ 1/5

Trustpilot

So Poor in service and good to lie

Since they delete or not approve any 1 star review in Google review so here is what I mentioned !Well, Honestly I am shocked as I am the very first one star of the review. As it seems the lovely team of Savills in Esher was just ignoring me ! I would start by few names.The property presented to us by Lauren William, at the beginning she was helpful and helped us to move into new place ASAP, but when we take the keys, the flat was dirty, and was not hand over as agreed and she tried to ignore all of the emails or send us to someone else (which you might think it would be normal as she might be a sales person) but she took it into another level of ignoring us when we are in the office or try to reject us in possible way. It's like a personal hate or something which is quite racist act.Then we handed over to young lad called Tom Bennet, I have no idea if this was his first job or have some connection that lead him to stay in this job as I have never seen this level of low understanding of his responsibility could stay for such a long time. for every single request regarding the problem in flat he took his time such as 4 months solving the mould issue for brand new flat, 3 months for fixing door, 2 weeks for rats, 3.5 month for the collapse of patio wall (yes I am talking about a brand new flat in ESHER !) and last but not least delaying the refund of deposit by lying about landlord is on holiday over 6 weeks and as soon as I open a dispute it become available and refunded in 3 hours !!! I barely comment on people or agency but this agency has officially earn the first place of making my life terrible and have the most terrible experience and lead to terminate my contract by fighting back and forth over 3 months.The only person in this branch I am glad to face was Shoeni Oates, even though it was not her responsibility in the first place she patiently listen to the situation and helped us to terminate the contract earlier than agreement not to mention that property manager (Tom Bennet, The guy !) ignored my 15 called and three voicemail over 4 weeks after checking out and she chased him to give us update.There is no doubt Savills is a good agency in general but the people assigned to help us rent and maintain the place were lazy, not responsible and try to delay or dismiss any problem as much as they could by lie, not providing enough evidence or do not care to understand our situation. another example of that was we were living in brand new flat with terrible living condition due to lack of proper understanding of the owner (which was JET investment Company) about using good material or selecting right contractor, whoever came to fix anything in flat could barely speaks English and whatever repair taking place after extra delay and lots of negotiation, there problem lead to bigger problem. Imagine how confident was the landlord's contractor that he told us if feel cold in winter you can go to Dubai and believe it or not Savills and Landlord forced us to open window for the freezing winter in 2022 to reduce the mould, the area of the flat was 30m2 and rate of mould was that high that most of our cloths we through it out and they somehow believed by turning on toilet fan and open the bathroom door + turning on kitchen hood air circulation would be done !) Yes, they try to teach me as a person who hold PhD in structural engineering how things works !Cut the story short, I had a terrible experience because of lack proper skill needed by Savill's people who are assigned to the right job therefore I am giving 1 star, only and only for the Shoeni otherwise (-5 star was too generous for the hell we went through). **For those who get upset that I mentioned the names, there is a reason, if people not understanding their responsibility or taking advantage of their position someone need to mention it. and That's what I did and Hope they use my experience to improve themselves.**

Mehran · 22 June 2023

★★★★★ 5/5

Trustpilot

Positive experience as a tenant!

Positive experience as a tenant dealing with Savills. They were responsive and attentive during both the move in and move out of our tenancy. Our property manager Maria was ace - no complaints!

Lewis · 20 May 2026

★★★★★ 5/5

Trustpilot

Excellent service

All the staff at Savilles in Wilmslow were extremely professional but also friendly & polite . They kept us updated at all times with the process of the sale of the house . We would recommend Savilles to anyone choosing an estate agent .

Vanessa · 23 February 2026

★★★★★ 5/5

Trustpilot

William Anderson has been exceptional…

William Anderson has been exceptional for sometime now in his Property Management Role. His communication is outstanding and his ability to act quickly has been amazing. I have had a few repairs of late and he has been organised and understanding throughout. Great member of the team.

Victoria · 22 January 2026

★★★★★ 1/5

Trustpilot

Worst block management company, very unprofessional

Savills took over management of our luxury estate in Paddington a year ago and, sadly, transformed it into an environment that feels closer to a neglected urban area. Despite our repeated attempts at civilized conversation and requests for resolution of pressing issues, Savills has consistently let us down.One of our main concerns is the staff's professionalism, or lack thereof. Their working hours seem limited, they fail to respond appropriately to reports of illicit activities within the estate, and they've even resorted to blocking communication from residents who've raised issues.Adding to our frustration is their habit of hiring friends and family members for key roles. Our gardening and maintenance services, for example, have noticeably declined in quality due to lack of commitment and competency.Security in the estate has also dramatically worsened under Savills' management. Despite being promised 24/7 concierge and security, we've experienced periods with no security officers present during the day. In one alarming incident, an intruder managed to enter a flat and cause distress to its inhabitants by getting naked, peeing on a bed and attacking the husband of a pregnant lady. Despite clear evidence, Savills denied any culpability for this incident.Cleanliness is another casualty of Savills' lackluster management. Rats in the bin rooms and persistently dirty common areas are now common sights. Lifts and entrance doors remain broken for extended periods.The final blow came when Savills decided to inflate our service charge by 40% upon their impending departure. It appears they're trying to make a final financial gain before we replace them with a more professional agency.If you know Savills manages a residence you're interested in, my advice is run away. Instead of enjoying the comforts of our flats, we residents find ourselves investing significant time and energy into resolving issues that Savills should have addressed. Their unprofessional conduct borders on the criminal, from facilitating unsafe conditions to taking our hard-earned money without providing the services we've paid for. This review could be a novel, but to sum it up, Savills staff are unprofessional, unhelpful, and rude. You go higher up the chain, and they all protect each other with no accountability for anything. I really cannot wish anyone to have to deal with Savills. But honest hard-working people will eventually win as we keep hearing news about how they're getting removed of many estates for their unprofessionalism.

Kevani · 18 May 2023

★★★★★ 1/5

Trustpilot

It's a shameless company who doesn't…

It's a shameless company who doesn't care about you at all. Waiting 8 months to relocate difrent apartment. First seven months was told it's a plumbing issue and i need wait,before I can move. Told they can't fix, and after that i was offered difrent apartment, and they let someone else live in before us. And told it's temporary, to be patient and wait. Seriously, how long they will lie to us. There is no end.. Terrible company, never saw anyone else like them.

Rasa · 6 May 2023

★★★★★ 1/5

Trustpilot

Think Twice ! If you are about to rent an accommodation managed by Savills. I lived in Sienna House Sutton, their 'don't care' attitude drive me nuts

Think Twice ! if you are about to rent an accommodation managed by Savills. I lived in Sienna House, Sutton. All the issues or bad experience stem from their 'who cares' attitude as rental properties in Sutton are in high demand. Also, they use Community Utilities (CU) as the sole utilities provider at Sienna House which drove me (and a lot of other residents) NUTS.- I paid a higher price for an apartment with a bigger terrace, however, there was hygiene issue (pigeons) in the terrace. I could not even open the window next to the terrace because the feathers and the droppings of the pigeons. I reported /complained in March 2022 and it was not resolved (in fact, Savills did NOTHING ) until I moved out in early 2023. The residential team was very sophisticated in testing tenants' patience and let you give up. They knew that moving house is not easy especially when there was a high demand in rental properties. They were so kind to potential tenants when conducting site visit so that they always have a long waiting list but they will change their masks again when dealing with existing tenants- The sole utilities provider was Community Utilities (CU). They charged me ~390 GBP for the first 19 days. Apparently, it was wrong and it took months to get it corrected. During that time, I sent many emails and phone calls. Like Savills, they were good at testing my patience and resilience. There were many other cases of overcharge, non-issue of bills and then giving tenants surprises ....(search CU at Trustpilot and you can see other people feedback)- Community Utilities did not give the residents the credit of government energy support in the monthly bills since Oct 2022. It was only until late January 2023 when UC provided the tenants a link to the government website to apply the support directly. However, my application was declined by the government because I longer live in Sienna House when I applied. The website emailed me and asked me to contact UC to arrange. When I contacted UC (several times), their only answer were : Please apply through the government website. I felt like I was talking to robots. I was stuck now and lost several months of government energy support. The point about Savills was, when I moved out of Sienna House and applied for the refund of my rental deposit, Savills asked me to either (1) settle the last month of utilities bill in full issued by UC (note, no energy credit was ever given in their bills !) and provided the proof or (2) let Savills deduct the outstanding utilities bills and refund the balance. When I said to Savills that I will settle the bill by the deadline directly with UC because it is a matter between me and UC, Savills said No REFUND will be sent to me until the utilities bill was settled. With that, I suspect that UC (Savills also named it 'Amber' ) and Savills were related companies. Now, when I emailed UC (cc Savills) asking for help regarding the missing energy support, Savills acted like they were non-exist (note ! Savills was super helpful to UC when collecting the money from the last utilities bill). Savills and UC were a perfect combination in testing my patience and stress tolerance. Should I just regard myself as unlucky and let go while all of my friends have already received 400GBP support already by end of March 2023 ?I am keen to see whether Savills will take my feedback seriously and try to help. As a tenant of Sienna House, I had to use UC, not at my choice at all. I hope Savills will provide me with a practical way of contacting someone who can really help (not the residential management team at Sienna House because I have given up on them)

SouthOfEngland · 3 May 2023

★★★★★ 5/5

Trustpilot

Jennifer Kendrew was fantastic all the way through.

If I could give Savills York more than 5 stars I would. I have dealt with other estate agents in the past year and Savills is most certainly the best. In particular Jennifer Kendrew, professional, attentive, always contactable and above all fantastic at her job. She made the whole experience of purchasing easy and hassle free.

Dy · 27 September 2024

★★★★★ 5/5

Trustpilot

Paige at Savills Hampstead

I've used Savills in Hampstead for a few transactions in recent years. I've found everyone I've come into to contact with to be extremely helpful and enjoyable to work with.Paige Ford was no exception to this. She found very good tenants in a short space of time. Following that she went way above and beyond in helping to get the property ready to move in. I would strongly recommend anyone speaking with her if they are looking to rent a property in the area,

Jacob · 26 April 2023

★★★★★ 5/5

Trustpilot

Very professional service! Highly recommended!

Very professional service! Highly recommended!5/5 Stars 🌟🌟🌟🌟🌟 English is our second language, but Mr Greg & Mr Jay from Savills helped us a lot to explain everything to us, and they even offered an extension in order to help us getting all our funds on time, and they even discussed with our solicitor, in order to speed up the process and work together to have a smooth and pleasant transaction.I will recommend Savills to all my friends and relatives. Very nice properties for a live auction where you can make your bid very easy and enjoy the bidding process in the mean time.Once again, thanks again for all your help. Hope to have this transaction completed soon.

Websitedom.co.uk · 25 April 2023

★★★★★ 5/5

Trustpilot

We recently moved into a property…

We recently moved into a property managed by Sarah, who has been quick to address the odd teething problem. We are very happy in the property and most grateful to Sarah.

John · 7 September 2026

★★★★★ 5/5

Trustpilot

Excellent Block Management

While I can't (yet!) speak for Savills' service more generally, the manager for my particular building (Shikha) has been on top of every problem I've raised and unusually proactive in resolving them.

Marcus · 30 August 2026