Savills Rural Sales Dumfries and Galloway reviews

★★★★★ 1/5

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Corrupt Contractors, And Corrupt complaints department

My dealings with Tunbridge Wells Savills, wasn't the best, I reported boiler issues in July, and by December after 10 visits from Billy from The Mcalpine Group, I become suspicious and refused access, upon further checks, He had no GAS safety Card and was performing illegal boiler works, They also instructed a non trading company ''Warner Hurst Property Maintenance Limited '' what files dormant accounts from the date of registration to install, Dangerous cheap Chinese carpets. When I had reported such issues to Savills, Dianna was very helpful in the beginning stages providing lots of help and advice, to she was told off by managers , and told JAS and FIONA would take over then attempted a cover up.They shared rude internal emails about myself, and commented on a checkered passed, When in-fact Savills also have a checkered passed, they spent millions of pounds at Garden Court Chambers paying KC's to remove news articles where Savills have been connected to multiple property frauds in the hundreds of millions, and are currently trying to Pay off Barclays £14M in a property mortgage fraud as well as HSBC £11M in a separate fraud, As well as ongoing cases with JP MORGAN and Lloyds Banking Group for other frauds, Savills are also connected to a fraud relating to the Royal Family, but once again settled millions out of court. ( all of the above are available to see in publicly accessible court transcripts & archived news reports ) Tamsin @ Savills also challenged me and biged up their contractor list. There contractors have shady company formations and Savills use them to charge the most out of landlords. £1500 for cheap Chinese carpet is not acceptable, and Work invoices sent to companies what are dormant and non trading is a criminal offence, and Gas works sent to engineers whom don't have the qualifications to touch a boiler.In the end, after Billy from The Mcalpine Group, attended over 10 occasions to inspect a Gas Boiler he over priced several boiler parts what didn't fix the job then when I reported he had no Gas safety certificate, there was no evidence to support he touched my boiler claimed Savills, infact he had sub contracted work, to a plumber who did, When I had informed Savills of my ring door bell, there position has changed to we will no longer discuss this matter with you.Overall, rental process was stress free, Faith Lewis was speedy with sorting issues out at the beginning stages, The mistake I made was making a offer before seeing the property.The Tennant was being awkward and not allowing access, so I went ahead and made an offer. This was used against me when issues did arise.No one showed any remorse, When several mistakes was made, Tamsin, instructed me in emails on the 19th of December, when I had informed her; her contractors was not certified, I could arrange parts and my own contractor, then on the 22nd of December threatened me breach of contract for arranging my own parts. She clearly has some type of short term memory loss, on what and when and who she spoke to, Why this was taken place sharing cheeky emails between each other at my expense.This time rather then use my own computer skills, I had to use DSAR requests to access data in the correct format, to see their own internal investigation work, what unearthed a complete different version of events, Staff was dramatic, providing false accounts to contact they had with me, and even Tamsin reported to landlord & '' her contact with me report'' requested by managers, I'm ordering parts for the boiler to her surprise, but it was this very agent what give me the green light and told me to order parts, keep receipts and even give me advice how the contractor I use should address invoices.I spoke to the landlord direct, whom says it was Tamsin who was the one who persuaded her to use the The Mcalpine Group parsing there work and going over there insurance and so forth on the 21st, Tamsin also told the landlord I was acting without warrant, and ordering parts for her appliances what could put her property at risk.Tamsin completely forgot I had reported to her The Mcalpine Group had no certifications to install external expansion vessel, and she was whom give me a full '' GO ahead '' to order parts.Then in emails she reports to her manager, I am very frustrated and. hard work on the phone.surprise surprise .... 6 months no heating ! horrible Christmas...Expect this service from Savills, when dealing with there contractors.They should also follow a famous quote, Practice what you preach, And before you mention checkered past, please check your own :)Thanks.

Adam · 28 March 2023

★★★★★ 5/5

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Adam Sayers in the Henley-on-Thames office

I would like to recommend Adam Sayers in the Henley-on-Thames office to anyone selling their home. It was a tricky process dealing with the sale of our family home following the breakdown of our marriage but Adam was a great source of support & guidance and was professional at all times and dealt with us both with equal respect. I feel very fortunate to have had such a smooth process once we finally got the house on the market. I couldn’t have hoped for a better outcome and all of that was down to Adam.

K · 27 March 2023

★★★★★ 1/5

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Condescending and rude attitude but good with response times and viewings

Viewings went well and very responsive. However I did not expect to be spoken to rudely and in a condescending manner from a particular member of their team. Marketing themselves as an agent providing great service but i found the service other than viewings and response time to be extremely poor. Senior member of staff was not helpful either and did not take a balanced stance after complaint submitted.

Akbar · 9 January 2024

★★★★★ 1/5

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It was the Cambridge Branch we would…

It was the Cambridge Branch we would like to talk about. I have to say when we rented the property in Cambridge, the sales team was very efficient and responsive. Documents and procedure are clear enough. Everything were followed through. When we got the keys, the apartment was totally not on the professional cleaning status. Hairs and dust found in everywhere in the toilet and bathroom, even on bookshelf and on the light pendent. We spent a good few hours ourselves to clean the house. When we checked out our property, we hired a top notch professional cleaning team which is recommended by Savills to do the job. However, we were charged with a penalty for a scratch mark on the floor, where according to the checkout report, it was mentioned as a scuff mark. We did fight to not paying for this cost as they did ask the professional cleaning team return to do further cleaning, why they didn't include this area which can be easily removed by the professional team and charged me after their service instead? and 2) GBP100 for a removable stain, really? 3) savills said scuffs will not be charged for, why imposing this charge on my deposit claim? After pointing out the above reason, they come back to say they agree to reduce the mark to GBP50 and ask me to agree to the cost. I simply do not understand the logic, if the scratch does not exist at all, why should we even pay for GBP50? I know some people will accept to the reduction just to leave the hassle behind, but we demand for justice and the person at Savills who dealt with us doesn't give us a satisfying reason. To be honest, if you are charging me for GBP100 for the removable stains, who is going to compensate for cleaning the hairy and dusty property I received on day 1.

Patrick · 20 March 2023

★★★★★ 5/5

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Ellis and Savills were simply incredible

Working with Ellis and the team at Savills was an incredible experience. Selling a home in the UK when we are living in Sydney, was stressful at times not being close by and on the right time zone. Having Ellis overseeing everything for us was incredible and we felt so confident with the entire process we couldn’t recommend her or Savills more highly. So professional and efficient and the perfect representative for our beautiful home. We felt in very safe hands which was very comforting from the other side of the world.

James · 9 March 2023

★★★★★ 5/5

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Emily at Savills has been really great…

Emily at Savills has been really great in helping with my purchase of a flat as a first time buyer. Emily was really responsive in communicating with me and really patient in explaining all the nuances for a first time buyer! Really appreciative of her professional and personable attitude to the whole process

Salim · 17 October 2024

★★★★★ 5/5

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Roshni has done a fantistic job being…

Roshni has done a fantistic job being the point person along with Max de Silva managing my flat rental through the usual issues from good to challenging.Thank you Roshni

Adam · 18 May 2026

★★★★★ 5/5

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Excellent estate agents. Fees are high but you certainly get what you pay for

Caroleanne and the team in Glasgow were nothing short of excellent, from our first contact all the way through to completing the sale of our property in Tarbert. They guided us really well through the whole process and secured acceptable offers after only a handful of viewings. Thank you very much.

Ara · 22 October 2024

★★★★★ 5/5

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Consummate professionals

We've just exchanged on our rural property after several months of conveyancing. We chose Savills at Lincoln over another reputable and long-established local agent, despite that agent having lower fees. Our reasoning was that after having sold our previous rural property with acreage 14 years ago with Savills despite the buyer frankly being a nightmare, we knew that their conduct would be 100% as professional and positive as it had been in those difficult circumstances.Our decision was more than vindicated. Rupert Fisher is still the consummate professional and is reliable and trustworthy. His marketing judgment was spot-on as expected. The process of photography, EPC and marketing narrative was carried out by Savills' consultants, and the property was on the market in less than two weeks. It sold four times over in two workings days, and we achieved well in excess of the asking price.During the subsequent conveyancing process, some aspects (inevitably) went awry with one of the other parties. A big shout out to Michelle Weaver who - as with our previous sale - was always on the end of the phone or email to troubleshoot/find information/chase/reassure and steer the ship, and who clearly has impeccable contacts everywhere. I'd forgotten how completely proactive she is.So do I recommend Savills at Lincoln? So many idioms to choose from involving bears in the woods etc, but so little space to list them. Consummate professionals. Absolute value for money. We consider them good and reliable friends. Thank you again guys.

N · 3 January 2023

★★★★★ 5/5

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Property management service much better

Though our initial experience of Savills' property management service for our central London apartment had not been spotless, in recent years our Savills property manager, Yato, has done a great deal to repair my earlier loss of confidence in the service. Yato has been consistently responsive, thoughtful, good-humoured, and resolute when needed.

Mr · 3 October 2024

★★★★★ 5/5

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I have had the pleasure of engaging…

I have had the pleasure of engaging with Fiona Wither from Residential Lettings since January 2024. Fiona is professional, efficient and considerate throughout all the matters that we've had to deal with this year. I truly appreciate the support of Fiona, as well as the wider team under Laura Bushell, and highly recommend them.

Katherine · 29 August 2024

★★★★★ 5/5

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I would like to thank Savills for all…

I would like to thank Savills for all their hard work in selling my Parents house. They have been a pleasure to deal with and have kept us informed at every step of the process. Nothing is to much trouble for the team, Special thanks to Naomi, John, Fiona & EmmaWould I recommend Savills? In a heartbeatMany many thanks Mark & Family

Mark · 4 April 2024

★★★★★ 5/5

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A breath of fresh air !

A breath of fresh air - Dealing with Savills, and specifically their Aberdeen residential director Fiona Gormley, was an unusually refreshing experience in today’s property market. Savills stood head and shoulders above the competition with Fiona’s knowledge of the local market, her drive and commitment yielding a positive result for us in a remarkably short timeframe. Fiona was there every step of the way from initial valuation, creation of marketing material, through arranging viewings, negotiation and conclusion of the sale. I cannot recommend Savills highly enough.A Miller, Aberdeenshire.

Sandy · 8 December 2022

★★★★★ 4/5

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Thanks for everything!

Thanks to Sholto for persevering with what turned out to be a tricky one after our buyer pulled out at the last minute. We got there in the end, and it was great to know that he was keeping an eye out for us to keep the sale moving forward. Thanks again!

James · 19 September 2024

★★★★★ 5/5

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Claire Singleton

We recently sold our house through Savills in Henley and were very impressed with the attention given to us by Clare Singleton .She was extremely helpful and coped very well with a troublesome sale.Clare was very professional and polite, keeping us fully informed throughout enabling us to have a positive outcome.

Ian · 2 October 2024

★★★★★ 1/5

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Lazy, lacking and unprofessional - Cirencester branch

My experience with Savills Cirencester was sadly lacking. I chose them because Savills is a well known name, I liked the photos they used in their marketing material and initially, the 'director' of the branch came across as charming and professional. However once we'd signed the minimum term to sell our house, the director was mostly anonymous depsite telling us he was 'leading' our sale. Whilst I could forgive one or two mistakes by the agent, sadly we had a catalogue of problems including:The agent bringing the wrong house keys to a viewing.A viewing confirmed without us being asked.Viewing timings changed without us being notified.The agent not knowing what a septic tank does.Repeated use of the wrong house name.Incorrect phone number on their business cards.Inappropriate information about our personal circumstances leaked to the buyer.I also complained to Savills head offce which was ignored for two weeks despite chasing twice, then referred back to the local branch against my wishes. This was 'investigated' by another director, I had a lame apology for some of their mistakes but the remaining issues were generally ignored.Obviously, if you're looking to sell a house in and around Cirencester, I'd suggest using anyone but Savills. I've sold 6 houses in my time, all of which were with different agents, and Savills were easily the worst I've ever dealt with.

Paul · 14 November 2022

★★★★★ 5/5

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Roshni Jethwa from Savills Chiswick is…

Roshni Jethwa from Savills Chiswick is really fantastic to work with. She's super committed and takes care of any problems right away. I always feel informed and updated because she’s very professional, and friendly, and takes the time to keep in touch regularly. I would thoroughly recommend Roshni to anyone looking for a good property manager.

Andy · 1 July 2024

★★★★★ 5/5

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Best Agency - Highly Recommend

Had the pleasure of working with Savills Westminster team for 4 years now. Big thank you to Matt and Fiona for making everything easy and seamless.

EA · 20 May 2026

★★★★★ 1/5

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Lack of integrity and competence

There was very little factually accurate information that the Savills agent shared during the sales process from the kind of building, location of the car park through to what the service charge covered. They don’t provide the essential materials but expect you read every detail of their marketing brochures which the agent herself lacked knowledge - no value in dealing with the agent and what’s the purpose if their expectation is to read in detail the marketing material. A commission not earned for lacking the requisite skills and knowledge to make an honest sale. Since when did marketing material become the most important documentation taking precedence over what the agent communicates. They are bound by a code of ethics and speaking to the property ombudsman makes the standards clear yet they get away with not demonstrating the standards including using confidential client information inappropriately. Very disappointing and it’s a poor decision to engage them or trust anything the agent communicates especially when you’re forced to work through them as a sole agent as some developers insist. An all round unpleasant experience with defensiveness, a lack of analysis, rigour and zero accountability for any of their words and actions.

Anushia · 21 October 2022

★★★★★ 1/5

Trustpilot

DO NOT USE "Greedy Sales Reps & Lairs"

Do not use. Unless you get everything on paper/email from them. And I mean everything as their representatives will try anything to get a sale with false promises and late lie about it ever been mentioned or offered. Have witnesses and log everything. Do not take the name as they are professionals many of representatives keen to get sales. That is their goal not the customer. My statement maybe very strong but I have proof and now have to undertake a complaints from wasting my time and energy whilst had to incur costs on sale that was a lie.

Stromtrooper · 16 October 2022

★★★★★ 5/5

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Best lettings agent experience

Yesterday, myself and my housemate had been doing a long day of unsuccessful viewings. After feeling very defeated, I got a call from Savills where I spoke with Nikita. It was almost 6pm and she offered to let us view a property around the corner to where we currently were. We loved the house so much and put in an offer straight away!!If it wasn't for Nikita being so lovely and accommodating we wouldn't have had the chance to see this property and get an offer in, in the nick of time.Thank you so much Nikita!!

Sarah · 13 October 2022

★★★★★ 5/5

Trustpilot

A big thank you

Louise, at Savills Cobham, has been completely brilliant throughout the sale of our house. Incredibly professional, and excellent at her job, she has also been wonderfully considerate, kind and patient. She is an exceptionally capable person utilising a range of skills in a nuanced, sensitive and highly effective way. Selling the home we loved so much has been a wrench but she has guided us through steadily and calmly, staying in constant contact, always there at the end of the phone and handling the sale at the right pace and providing expert advice and knowledge when needed. Ben was also very professional, helpful and proactive - full of energy and enthusiasm for his job. Thank you so much to both for all the hard work, care and attention to detail involved. Deirdre and Vaughan

Deirdre · 12 October 2022

★★★★★ 5/5

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Attentive service and quick response

Savills have been managing my flat for 5 years whilst I've been living overseas. I've never had a void period. Aliya Charnley kept me up to date and was very responsive. The tenants have been good. Savills have a solid contractors for repair and maintenance who ensure that maintenance is done to a good standard.

Asif · 10 July 2024

★★★★★ 1/5

Trustpilot

Savills agents harassing buyers ignoring questions asked

I dealt with Mandy White at Savills Nightingale Lane. House sellers. Be aware! Aggressive estate agents habitually harassing potential buyers without any intention to facilitate communications or unblock buyers' questions DISGUST buyers and DRIVE THEM AWAY.It's common sense estate agents only care about their own commission but Mandy White really takes it to a whole new level:1. Aggressive HARASSING WITHOUT PROVIDING INFO: I had almost 3 weeks of crazy emails/calling every single day yet NOT responding to my questions about the property & missing important documentation. She was chasing me to pay for survey while key information was missing and she was the one who should chase the sellers. Turns out she did not care about my questions till I made it clear this blocks the situation then she started doing her job. 2. Nonsensically SABOTAGING AN AGREED SALE that almost came to the end: My searches were done and I paid for my own survey scheduled in 3 weeks. She tried to force me to use her survey providers saying if I stick with my survey provider they will put the flat back on market. So they did.Putting the property back on market AFTER I paid for searches & survey?? This is nonsensical. No new buyer will proceed quicker than my process in its final stage.Frankly she has been such a nightmare that not having to deal with her anymore started to sound pretty good to me. Living in that property may remind me of just how much harassing I had to go through to find my home!My first flat viewing was in 2014 and just when I finally thought I found the right place with search results coming out fine, Mandy White is making it unnecessarily difficult just because I want to use my survey provider recommended by my trusted friends. I not only wonder what kind of estate agents she is but also what kind of human being she is.Sellers, you want smart estate agents who know how to facilitate communications and unblock situations. AVOID the harassing/sabotaging type like Mandy White.

Elsie · 9 October 2022