Connells Stourbridge reviews in Dudley

★★★★★ 5/5

Google

Sian, Mark and the Manager Nicola are first class. A breathe of fresh air. I really appreciate the hard work and professionalism that they've all put in with myself. There mortgage adviser Danielle also is fantastic. Thank you team.

Jason · 10 December 2025

★★★★★ 5/5

Google

The staff at Connells have been amazing. They are so understanding and answer all of my questions, regarding our house sale. They have been nothing but courteous and have explained everything in detail. Hats off to Pema as she is always so bright and cheery, no matter what kind of day she is having. I wouldn't hesitate to recommend all of the staff.

Louise · 11 March 2025

★★★★★ 5/5

Trustpilot

We were looking to rent and found a…

We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.

Dileep · 27 June 2023

★★★★★ 5/5

Trustpilot

Great team in Watford Office

Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!

Lee · 23 June 2023

★★★★★ 1/5

Trustpilot

Connells warndon villages worcester

Connells warndon villages worcester, all over you to sell, we sold and our buyers buyer pulled out, no one told us, lost our onward purchase (which i found out through another estate agent) resold which we were only aware of when my buyer turned up to tell us as we needed to find a house! re brought and throughout the whole experience did not hear off them once! My buyers estate agent did all the chasing (Hills worcester-amazing)

Nikki · 15 September 2025

★★★★★ 1/5

Trustpilot

They are hard to contact them

Its hard to contact them, they do not pick up the calls . When they pick up the phone, there’s a such bad customer service. Do not work with them.

Oana · 30 September 2026

★★★★★ 1/5

Trustpilot

Don't listen to the customer or even…

Don't listen to the customer or even what the law states even if your the paying customer. After 5 months of constant false promises chasing 5 times a week every week and not being listened to at all not one bit decided to go elsewhere. So if you don't want your house sold no interest no hopes no chasing not being listened to not following potential buyers then go until then avoid at all costs wish I did!

A · 12 September 2025

★★★★★ 1/5

Trustpilot

Terrible experience from Connells…

Terrible experience from Connells Dudley Branch The sales person turned up with a very convincing pitch, gave us a great high selling figure with what seemed legit background evidence, but once we had signed up with them to sell our house they very quickly started to ask us to reduce the cost, we only seemed to get the very occasional viewing and these were mostly dependent on the buyer seeing or going through the Connells mortgage adviser. as soon as we swapped to another company to sell our house it sold (at a more realistic price) quickly, I personally would not recommend this company.

Andrew · 18 August 2025

★★★★★ 1/5

Trustpilot

Treat tenants poorly

Treat tenants poorly. Had to chase for over a month at the end of tenancy to get 3 months over paid rent refunded to me!!! Now having to fight to get my deposit back. See BBC Panorama about this Estate Agents practice's.

Daphne · 8 July 2026

★★★★★ 1/5

Trustpilot

Oh my gosh they deserve 0 stars

Oh my gosh they deserve 0 stars, what a complete rubbish of a company We requested a valuation for our shared ownership flat, to sell it, it was very urgent for us to receive it, they came, literally spent 2 minutes in the flat only to send me this ridiculous report showing the value of the flat is Zero, and claiming that it was to remortgage even though I specifically said it was to sell the flat, I emailed them they never replied so I got another valuation with another company, days later they replied saying that because of The cladding we needed an EWS1 as the cladding was dangerously, it’s a brand new building! We have the EWS1 form, they refused to amend the report or refund the money, this company is a disgrace, AVOID!!!!!!!

SE · 13 August 2025

★★★★★ 5/5

Google

Kaya has been really helpful with chasing and assisting us for the last few months. She’s helped us from the process of making an offer up to now and we are hoping to complete soon. She’s been amazing!

Eleanor · 28 January 2024

★★★★★ 1/5

Trustpilot

Awful company

Awful company. I paid for a RICS survey the valuation was based on comparable sales that were a year old and another that was 9 months old. And not even similar properties. Complete waste of money and you can’t talk to them you have to email details of any issues and get a generic response to say they won’t look into it! You have to appeal and do the work yourself, If I could give them zero stars I would! Use anyone else!

Denise · 8 August 2025

★★★★★ 1/5

Trustpilot

Terrible estate agents

Terrible estate agents. You cannot believe a word they tell you , never answer the telephone and never return calls . They make excuses up as they go along

Robert · 25 September 2026

★★★★★ 1/5

Trustpilot

Overall poor, bad communication and driven by viewings not sale

My property was listed in September, I had offers but was not entirely happy with the risk of one, though went with the advise of their branch manager. The communication and info was pretty poor, which ultimately led to the buyer pulling out in Feb, right when my offer on buying a house was agreed. Up to this point their performance was somewhat excusable, but Connells then seemingly chucked any random through my house without due diligence checks as to whether the viewer was in a position, or even able, to buy, which was extremely inconvenient. The feedback also showed clearly they weren't 'selling' the house, or answering questions, but this may be more a point on the viewers than the caliber of agents (who are generally pretty good though on occasion were a touch rude). This also meant I lost out on another house purchase.The past week, whilst on a training course working from home, I requested viewings to be cancelled, but Connells proceeded anyway, interrupting to a potentially detrimental result on my course. Once is bad enough but then two days later they arrived on another viewing, earlier than it even had been booked, that had also been cancelled, with my partner having just stepped out of the shower to see some random guy in my garden looking through the windows. One of these issues is excusable but not all continuously.I'd strongly advise using any other agent

Mr · 26 April 2023

★★★★★ 5/5

Google

Great experience for a first time renter. Quick getting all the paper work sorted to move into a well presented home. Helpful with any issues I have had since. Thanks to Katie, Will, James, and the rest of the team.

Rhys · 24 November 2023

★★★★★ 5/5

Trustpilot

James Edmondson from Connell attended…

James Edmondson from Connell attended my home to provide a mortgage valuation survey. James explained to process in detail and was very friendly and really put me at ease. He made sure i understood everything and answered any questions i had.Nothing seemed too much trouble and he made sure the process ran very smoothly.thankyou for a great experience.

Sam · 26 February 2026

★★★★★ 5/5

Trustpilot

We (Lisa/Jon) are very pleased to say…

We (Lisa/Jon) are very pleased to say that CONNELLS Estate Agents mutley plain are very professional/ courteous and nothing we needed was not to much trouble for the team. From beginning to end of the process is selling our house was excellent. We highly recommend Alli / Sam and TEAM if you are looking to sell your home. All our thanks and best wishes to you all.

Jon · 1 March 2024

★★★★★ 5/5

Google

I wish to share our recent experience working with Connells Stourbridge to buy and sell. After not doing the process for over 30 years we were extremely well supported by John Davies and Kaya from Start to finish. Their communication was excellent and it never felt like too much trouble to call up and speak with them along the way. I was fully informed on every step and would highly recommend this branch for anyone thinking of selling and their were a joy to purchase from also. Huge thank you for aiding my next chapter in life.

Jessica · 27 April 2024

★★★★★ 1/5

Trustpilot

Awful to deal with

We were asked to quote them for some windows in the NG2 area of Nottingham, we agreed a price, I informed them that we needed a contract signing and a deposit paying, I was asked to send the paperwork to a totally different email address, it was a maintenance companies email, we then received a call from a finance company asking if they could buy the windows directly from our suppliers, this immediately rang alarm bells, so I informed them that we would no longer carry on with the work, we then received a 1-star review on here, awful to deal with, phone calls to my mobile at 9pm, constantly messaging on whattsapp, I genuinely believe that we have had a lucky escape.

Kerry · 25 July 2025

★★★★★ 1/5

Trustpilot

terrible estate not answering phone…

terrible estate not answering phone calls i was ringing the office in kings wood the lady on the phone slam the phone on me if you selling a house you are wasting your time with these people

Jorawar · 25 July 2026

★★★★★ 5/5

Trustpilot

Green lane Wigan visit

Good morning just a review on connells surveying team excellent internals team on appointment processing very easy to work with On the external side of the company had a pleasant young man James visit my property yesterday smart ,knowledgable and punctual interacted with my builder brilliantly credit to the company well done connells

Julie · 28 March 2026

★★★★★ 5/5

Trustpilot

Honest and transparent from day one…

Honest and transparent from day one made it easy to know what the costs and service would be. The entire team was dedicated to achieving the best outcome possible in a good time frame. A sale at the price discussed was achieved quickly and then I was supported throughout to the final day of exchange. Great service and good support.

N · 25 January 2026

★★★★★ 5/5

Google

I bought a new build apartment, with the help of Connells Stourbridge. It was an excellent experience. I was kept up to date on progress. Someone was always at the end of the phone when needed. Highly recommended.

Dave · 24 November 2023

★★★★★ 1/5

Trustpilot

Horrendous - Avoid as a seller at all costs

Connells are aggressive, harassing and rude. I’d actively not look to purchase a house if I saw it was listed with Connells, during my house search they were horrendous, overbearing and far too pushy. Their email and phone notifications are ridiculous, I’ve emailed and called on multiple times asking them to stop contacting me via phone, they are intent on harassing potential buyers to the point I’d avoid anything listed by them.

Laura · 29 September 2025