Every review we hold for the Dudley office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleRecently viewed a property and was happy with it. Put down a holding fee, filled out the forms to check my earnings and heard nothing for nearly two days. Contacted Tam via email this morning and was told my earnings were not enough, asked for clarification (I work 2 seperate jobs, which i said multiple times and no one said that that may cause issues). The system clearly did not account for my second job, Tam confirmed the only earnings accounted for were from my fortnightly paid job in an email.
However when I called, she tried to say that both my jobs were now accounted for, which they blatantly weren't going off the figure she gave me, and it turned out, she had already agreed to let the property to someone else, despite the fact that I paid to hold the property, which clearly did not happen and I was offered no solution or refund for her lack of communication
Chloe · 26 July 2024
Agent replied · 24 October 2024
Hi Chloe, we apologise for the inconvenience you experienced. Please contact complianceresidential@connells.co.uk to discuss your concerns further. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMet Layla at our then potential new property. She was very friendly, professional and highly informative. Thank you for all your help and advise whilst sorting our new family home!
A · 17 February 2026
Agent replied · 18 April 2026
"Thank you for choosing us for your new family home! We're thrilled to hear that Layla provided such friendly and informative service. It was our pleasure to help you find your dream property. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWorked with a brilliant agent called Layla. From the beginning she was very patient, knowledgeable and genuinely invested in making sure i found a place that fit my needs. Would highly recommend her for trustworthy guidance !
Shafa · 17 December 2025
Agent replied · 18 April 2026
Thank you for your kind words! We are so glad that Layla was able to assist you in finding the perfect place for you. We take pride in providing trustworthy guidance for all of our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGave my house to another estate agents for a few months they was taking ages , gave it to connells dudley to layla, and she got me tentants within 2 days 🫡💯 …
Mohammad · 17 January 2026
Agent replied · 18 April 2026
Thank you so much for your review! We are thrilled to hear that Layla was able to get you tenants in just 2 days. We pride ourselves on providing efficient and effective service, and we are so glad to have helped you with your property. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotThey are hard to contact them
Its hard to contact them, they do not pick up the calls . When they pick up the phone, there’s a such bad customer service. Do not work with them.
Oana · 30 September 2026
★★★★★ 1/5
TrustpilotConnells warndon villages worcester
Connells warndon villages worcester, all over you to sell, we sold and our buyers buyer pulled out, no one told us, lost our onward purchase (which i found out through another estate agent) resold which we were only aware of when my buyer turned up to tell us as we needed to find a house! re brought and throughout the whole experience did not hear off them once! My buyers estate agent did all the chasing (Hills worcester-amazing)
Nikki · 15 September 2025
★★★★★ 5/5
TrustpilotWe were looking to rent and found a…
We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.
Dileep · 27 June 2023
★★★★★ 5/5
TrustpilotGreat team in Watford Office
Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!
Lee · 23 June 2023
★★★★★ 5/5
Googlelayla has been absolutely fantastic during this whole process, she had made it so easy and been so helpful. thank you so much
Amy · 4 April 2026
Agent replied · 18 April 2026
Thank you for your kind words! We are thrilled to hear that Layla provided such excellent service. Our team takes pride in making the process easy and enjoyable for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleTerrible experience from Connells Dudley Branch
The sales person turned up with a very convincing pitch, gave us a great high selling figure with what seemed legit background evidence, but once we had signed up with them to sell our house they very quickly started to ask us to reduce the cost,
we only seemed to get the very occasional viewing and these were mostly dependent on the buyer seeing or going through the Connells mortgage adviser.
as soon as we swapped to another company to sell our house it sold (at a more realistic price),
I personally would not recommend this company
Andrew · 18 August 2025
★★★★★ 5/5
GoogleI have used Connels Dudley a few times now and found each time the service they give is 5 star.
Very efficient and great customer service. Especially naming Tammy and Nathan .
Thank you Angela
Angela · 28 March 2024
Agent replied · 24 October 2024
Many thanks Angela Eagle for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotTerrible estate agents
Terrible estate agents. You cannot believe a word they tell you , never answer the telephone and never return calls . They make excuses up as they go along
Robert · 25 September 2026
★★★★★ 5/5
TrustpilotJames Edmondson from Connell attended…
James Edmondson from Connell attended my home to provide a mortgage valuation survey. James explained to process in detail and was very friendly and really put me at ease. He made sure i understood everything and answered any questions i had.Nothing seemed too much trouble and he made sure the process ran very smoothly.thankyou for a great experience.
Sam · 26 February 2026
★★★★★ 1/5
TrustpilotOverall poor, bad communication and driven by viewings not sale
My property was listed in September, I had offers but was not entirely happy with the risk of one, though went with the advise of their branch manager. The communication and info was pretty poor, which ultimately led to the buyer pulling out in Feb, right when my offer on buying a house was agreed. Up to this point their performance was somewhat excusable, but Connells then seemingly chucked any random through my house without due diligence checks as to whether the viewer was in a position, or even able, to buy, which was extremely inconvenient. The feedback also showed clearly they weren't 'selling' the house, or answering questions, but this may be more a point on the viewers than the caliber of agents (who are generally pretty good though on occasion were a touch rude). This also meant I lost out on another house purchase.The past week, whilst on a training course working from home, I requested viewings to be cancelled, but Connells proceeded anyway, interrupting to a potentially detrimental result on my course. Once is bad enough but then two days later they arrived on another viewing, earlier than it even had been booked, that had also been cancelled, with my partner having just stepped out of the shower to see some random guy in my garden looking through the windows. One of these issues is excusable but not all continuously.I'd strongly advise using any other agent
Mr · 26 April 2023
★★★★★ 5/5
GoogleJoe L was excellent in providing all the details and advising me when it came to buying my first home! Was also quick to respond and remained extremely friendly throughout!
Simran · 17 January 2026
Agent replied · 18 April 2026
Thank you for taking the time to leave such a kind review, Joe. I am thrilled to hear that you had a positive experience working with us and that Joe went above and beyond to help you purchase your first home. We pride ourselves on providing exceptional service and creating a friendly environment. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotWe (Lisa/Jon) are very pleased to say…
We (Lisa/Jon) are very pleased to say that CONNELLS Estate Agents mutley plain are very professional/ courteous and nothing we needed was not to much trouble for the team. From beginning to end of the process is selling our house was excellent. We highly recommend Alli / Sam and TEAM if you are looking to sell your home. All our thanks and best wishes to you all.
Jon · 1 March 2024
★★★★★ 1/5
Trustpilotterrible estate not answering phone…
terrible estate not answering phone calls i was ringing the office in kings wood the lady on the phone slam the phone on me if you selling a house you are wasting your time with these people
Jorawar · 25 July 2026
★★★★★ 5/5
GoogleJoe the Mortgage Adviser at Dudley Connells Estate Agents is an superb Mortgage Adviser. He provided an outstanding service through the Mortgage process. I would highly recommend him to my family and friends.
Harj · 4 July 2025
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
I had a fantastic experience with Layla and Tam. They were punctual, professional and listened to my needs, then delivered results beyond my expectations. Their attention to detail and willingness to go the extra mile made all the difference. 10/10 service.
Big · 15 September 2025
Agent replied · 22 September 2025
Thank you so much for your kind words! We are thrilled to hear that Layla and Tam provided exceptional service and exceeded your expectations. Our team takes pride in paying attention to every detail and going above and beyond for our customers. It was a pleasure working with you and we appreciate your 5-star review! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleIf I could give 0 stars I would.
Connells Dudley misrepresented a property, breached the contract, and demonstrated a disregard for health and safety hazards. Despite outlining these concerns in an email, I was directed to contact the branch and speak to Tehmina Kossir, the letting manager. However, my interaction with her was extremely unpleasant. Tehmina Kossir displayed dismissiveness and made inadequate attempts at resolution. She disregarded my concerns, citing her supposed 22 years of experience as justification, which does not excuse their wrongdoing. Her unprofessional behavior included callously remarking that they had already been paid and shifting responsibility onto the landlord. Furthermore, she threatened that the landlord could issue a CCJ (County Court Judgment) against me if I took further action. It is unacceptable that they misrepresented the property and failed to disclose ongoing construction work. This branch seems to prioritise profit over client satisfaction. When I mentioned seeking legal advice, Tehmina Kossir simply responded with indifference, suggesting I cannot take them to court. I strongly advise against dealing with Connells Dudley to avoid unnecessary stress and frustration. Additionally, despite noticing health and safety concerns during my visit to the property, Tehmina Kossir showed no concern, further exacerbating the situation.
Elly · 28 March 2024
Agent replied · 24 October 2024
Hello Elly Machina, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotHad a survey conducted from James…
Had a survey conducted from James Edmundson. I mean, what can I say... he was quick, efficient and friendly. It was immaculately clear that he knows his trade and knows full well what hes doing. Knows the area impeccably and promised a quick turnaround on delivery. Connells... youve got a keeper.
Jack · 31 March 2026
★★★★★ 5/5
GoogleJust want to say a big thankyou to Layla who helped me throughout the process of moving my Nan back to Dudley ! Nothing was too much hassle. Thanks again .
Nicola · 17 December 2025
Agent replied · 18 April 2026
Thank you so much for your kind words about Layla! We are thrilled to hear that she was able to help make the process of moving your Nan back to Dudley smooth and hassle-free. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBeth was absolutely fantastic throughout the whole experience, always extremely helpful and there to answer any questions if needed, thank you!
Alex · 24 September 2024
Agent replied · 24 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team Alex. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotI used the in house mortgage advisor…
I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future
Darren · 19 December 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
