Trusted Agent profile · Dudley
★★★★★
1,909 reviews across 2 platforms
4 & 5 Stone Street, Dudley, DY1 1NS, DY1 1NS
Connells's office in Dudley, at 4 & 5 Stone Street, is rated 2.3 out of 5 across 1,909 reviews on two platforms, including 274 Google reviews rated 4.4.
Every review we hold for the Dudley office, from every platform, shown as written. First names only.
5/5
TrustpilotGood All Round Performance
The team at Connels, were professional in every aspect of my sale.They were always quick with responses to questions. Lots of prompt viewings and ending in a good sale.I would use again and would recommend to anyone following my experience Thank you
1/5
TrustpilotThe worst Estate agent on the planet.
The worst Estate agent on the planet.Where do I start ….Misleading Unprofessional Unable to communicate This agent don’t stick to procedures or answer question.If you have a choice choose another estate agent.
4/5
GoogleHelpful and friendly
Hello Adam, thank you for providing our team here in Dudley with a Google Review, we're glad we could be of help!
1/5
TrustpilotWorst agency
Currently renting a house through Connells. I am truly disappointed! They keep promising us that the constructor will come ‘today’ to fix reported issues but no one ever shows up and it’s been 5 weeks! No apologies either!
1/5
TrustpilotRenting for 6 years - worst estate agent I have used in that time.
Twice in one year 2 separate agents have failed to show up an inspection they arranged. Took money for an extension of the rental contract, but didn't tell us landlord hadn't agreed until 4 months later. Utterly incompetent and no communication.
5/5
GoogleWe found Conner from Connells to be extremely helpful on dealing with a house we wanted to rent in Dudley . He was very efficient and answered any queries promptly.
5/5
GoogleAs a new landlord connells (Lauren/Beth) have guided me through the process within 24hrs of handing over keys I had my first tennents, early days but a very good start
5/5
GoogleHad a great experience finding a property to rent especially alongside Kamal and Holly. They were so helpful throughout. Would definitely recommend.
1/5
TrustpilotAbsolutely rubbish estate agent
Absolutely rubbish, I put an offer in on a house and they declined it because I couldn't view it on a certain day that suited them!Oh well there's plenty of estate agents, these are not one of use. Utterly unprofessional
1/5
TrustpilotAbsolutely terrible
Absolutely terrible. Andrew Scott of Connells refused to put a rental valuation on our property. He was then stubborn and arrogant when we queried it. I have an EXTREMELY dim view of this business...
1/5
TrustpilotAwful service
Awful service. No feed back. One viewing in 3 months. No feedback from that. They’re getting no money fro me. Take me to court. I’ve recorded all calls. Abysmal amateurs. Need new manager.
1/5
TrustpilotThey are fraudulent
They are fraudulent. They keep your holding fee and return to tell you that your reference didn't go thru.
3/5
GoogleMap marker wrong (by a fair bit), staff disinterested and borderline rude (had an entire, if short, interaction with staff without a hello or even talking directly to me)
5/5
GoogleRating only, no written review.
Awesome to hear you had such a great experience and thanks for the feedback! We’d love to know more about why you left such a great rating so feel free to jot down any thoughts you might have.
1/5
TrustpilotExtremely Disappointed as landlord.
Extremely Disappointed as landlord.Worst service ever. Lack of Communication which in some cases cost to landlords. Being the first time landlord they don't think even once to cheat you by making false promises. I would never recommend anyone to Connells.
5/5
GoogleA very friendly and professional service provided by Kamal and Tye. Really happy with the whole experience from start to finish.
1/5
TrustpilotAbsolute rubbish
Don't deserve any stars. Treat tenants as rubbish. No hot water for 2 months for tenant. No parking permits. Slow to respond to any fault, don't bother visiting tenants. No local tradesman support. Keep changing contacts
1/5
TrustpilotAwful down valued my house by 30k when…
Awful down valued my house by 30k when the neighbors sold for the amount I applied for. Really unprofessional, it was with Principality.working in conveyancing I see a lot of problems with them. Avoid.
4/5
TrustpilotVery much worth the fees
The specialist Housing Society I work for uses Connells throughout the UK in both a sale and market letting context. The fact that we choose to work with Connells with so much alternative choice available is testament to their quality
1/5
TrustpilotStaff seem very uninterested in working…
Staff seem very uninterested in working for the interests of the customer, nice suits and pen twiddling seem more interesting....and loss of customer data!!!!
1/5
TrustpilotDo not trust this agency
Do not trust this agency. RUDE STAFF. problems with any possible service. They don't care at all about tenants. When you trying to arrange check out,they will definitely play with you.and you can forget about deposit back. Nightmare agency
1/5
Trustpilotutterly rubbish
utterly rubbish. charged £600 in total for the service and didn't bother to do the important task of submitting my mortgage application. Ignored requests from solicitors and the advisor still hasn't even acknowledged he failed to do his job.
1/5
TrustpilotBest Avoided
Connells are very very poor on integrity. They will tell you anything and everything that comes to their tongue to sign you up and then not walk the talk. I should have checked the reviews before entertaining them.
1/5
TrustpilotOne star
One star .....
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
