Trusted Agent profile · Dudley
★★★★★
1,880 reviews across 2 platforms
4 & 5 Stone Street, Dudley, DY1 1NS, DY1 1NS
Connells's office in Dudley, at 4 & 5 Stone Street, is rated 2.3 out of 5 across 1,880 reviews on two platforms, including 256 Google reviews rated 4.4.
Every review we hold for the Dudley office, from every platform, shown as written. First names only.
5/5
GoogleJoe Lambeth was a life saver when we were buying our first home. It is such a confusing process especially when you haven’t done it before, but Joe was there every step of the way, even helped us to get a cheaper offer on the house. Thanks Joe for always giving us a call and answering our many emails/silly questions!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
TrustpilotAbsolutely positive experience
Absolutely positive experience. Please don't listen if someone says different it is marketing. I've been almost 7 months with this agency and I have only super positive experience. Sam, Ateja and a gentleman i forgot his name( i hope he forgives me ) super helpful, went above and beyond even out of working hours, on short notices honestly just can't find anything i could of complain. Absolutely awesome experience and would definitely recommend 👌 👍
1/5
TrustpilotIrritatingly pushy, with an unwanted 'hard sell'.
Last year Connells valued my house. From that point on I was constantly being contacted to ask when I would be putting the house on the market. Phone calls, messages, contact cards through the letterbox (with handwritten notes saying please call me). It put me off them. When the time came, I used another agent. Recently, Ive arranged viewings of other properties, via various agents and there have been no issues. They all offer services but don't push and respect it when you decline. Yesterday, I arranged a viewing of a property which Connells are marketing. I expected to supply my details, give them my search criteria, my brief circumstances and arrange the viewing, but found myself subject to a 15 minute hard sell of a product where an agent 'does everything for me' and also a hard sell of their mortgage adviser. Despite telling the agent that Im satisfied with all my personal arrangements and that I just wanted to view the property, he persisted, which was quite irritating. The viewing itself was conducted by a different rep. (I was 15 mins early and he was 10 mins late, without any apology). There was little input about the property and I found some simple and perhaps obvious questions could not be answered. He did, however put a lot of effort and time into giving me the hard sell again, repeating the conversation Id had with his colleague earlier. He questioned my own financial decisions and pushed heavily for me to consider the Home Search package. It actually distracted from the viewing and highly irritated me, especially when someone won't take the hint that Im quite happy (at 56 yrs) with my own decisions and that I didn't want the product. I am porting my fixed rate mortgage via my lender. It is sorted. I don't need to pay someone else to do it. I can and do (constantly) look at all the property platforms. Im registered with various agents who send me details of new listings (often before they are published). I don't need to pay a Connells agent to 'do all that for me'. Connells staff need to listen. Im there to simply view a property. If only they put as much effort into selling the property as they do trying to sell their products. The persistence soured the viewing and not only I could I not wait to end the viewing, but I am actually put off viewing properties where I have to deal with Connells again because I have no wish to repeat my experience.
1/5
TrustpilotAVOID!!!!
AVOID!!!!! These are the worst solicitors to use for buying and selling your property. They are unprofessional, rude, accept no responsibility when things go wrong and speak to you in a derogatory tone, like your an inconvenience for asking for an update.Poor communication with internal departments and actually bad mouth their own solicitors! Do not speak to external companies to chase enquiries, or update them. Everything is done via email, no personal touch. Dismiss your complaints and bully/threaten you when you question things.Increase fees which they don't tell you about or ask you to authorise then refuse to explain them when you receive your final bill.The list is endless!
1/5
TrustpilotAppalling service
Made an appointment to view a property. For 3 days in a row they sent me a reminder to attend the viewing. I arrived & waited in the bitterly cold weather for someone to arrive. On phoning the company I was told someone would be with me in minutes. After a further 10 minutes I phoned for a taxi to collect me. The agent did eventually arrive but I told her that I no longer wished to view the property. I thought I would've received an apology from the branch manager but no such luck. Avoid the company.
5/5
GoogleWe were so lucky to have Joe Lambeth doing this for us. Definitely the most professional person I have met in the last 10 years. I would recommend him 100% as there will be no one better to navigate this complex process.
Thank you for your kind words about our team member Joe! We pride ourselves on providing professional and top-notch service to all of our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotGDPR breach and passive aggressive emails - AVOID CONNELLS AT AL COSTS
I am receiving passive aggressive emails from Connells 5 years after they made my house purchase 10x harder than it needed to be despite being told my information had been removed from their databases in line with GDPR regulations- clearly they cannot even manage that. As a first time buyer I was given a terrible deal as I unfortunately did not know any better- if you are a first time buyer, or really any buyer, AVOID CONNELLS.
2/5
TrustpilotLike all estate agents
Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.
5/5
TrustpilotRecent valuation
I recently had a valuation carried out by Steve Mather, from previous experience I wasent full of confidence with Connells however Steve did a superb job , he hit the nail on the head with the valuation and the rent figures and it was exactly what was put forward, I wish more surveyors where like Steve. I hope he gets this feedback and I hope I get him again on future projects. 10/10
5/5
GoogleWe found this experience really easy, the viewing was great, and we was well informed the entire time, even through the process after, we was kept up to date and any questions we had where answered! Thanks to Nathan G for making this as easy as possible, without any stress or hassle, brilliant transition.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMe and my partner were very very pleased on how Tamz was efficient throughout the whole process from start to finish. Both Tamz and office staff are on point when dealing with other enquires to ensure we was happy and we wouldn’t use another estate agents as these are top tier many thanks Matthew and Leilani
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally good estate agents, Nathan was especially great, super helpful throughout the whole process and answered all questions for us both and provided good knowledge of the property from start to finish, was always quick with responses and kept us up to date even with small things which is appreciated.👍🏼 …
Thank you for your thoughtful 5* review Tariq! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations
5/5
GoogleWe have worked with Letting Agencies for many years and have to say Tam from Dudley Connells is the most effective Lettings Manager we have had! She is proactive in terms of communication, efficiency, accuracy and business sense. We have multiple properties managed by this branch and will continue to do so.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleFantastic services by the team here, helped us massively with a property we really wanted and got everything sorted within a timeframe that we wanted. Big thank you to Beth & Tehmina for everything you done for us
Thank you for taking the time to leave us this great 5* review Craig. Kind regards, Lucy, Customer Relations.
5/5
GoogleI’ve used Connells to arrange my mortgage twice, both times with Joe Lambeth. The whole process was made so easy, with Joe explaining everything step by step. He answered all my questions and made the experience as smooth as possible for us. I would definitely recommend his services to anyone looking to arrange a mortgage.
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotI loved the property on their site
I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?
5/5
GoogleI have just recently purchased my first home with them And there services were amazing especially Joe Lambeth who helped us to get the best possible mortgage that I could afford. Really happy with them.
Many thanks for your outstanding 5* review and your generous comments Zainab. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDisappointing Experience with Connells Estate Agency
Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!
1/5
TrustpilotThey have been holding my deposit since…
They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless
5/5
GoogleAbsolutely buzzing to get the keys to our new home today! Tehmina was an absolute godsend helping us get all sorted and advising us what we needed to do amd when. Amazing team of people at connells Audley. Can't thank you enough thank you again!
Charlie-ann Bates thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing experience working with Layla Supper responsive ,professional,and genuinely looked out for my best interest She took the time to understand what l needed and delivered results beyond my expectations ,Highly recommend All thanx to Layla
Thank you so much for your kind words! We are thrilled to hear that you had an amazing experience working with Layla. Our team takes pride in being responsive, professional, and always looking out for our customers' best interests. It means a lot to know that we exceeded your expectations. Thank you for the recommendation and trusting Layla with your needs. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotMortgage advisor
I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.
5/5
GoogleI recently rented a flat through connells and was impressed with their professionalism.Mrs Layla responsive to my queries and helped me navigate the process smoothly. The property was well-maintained, and she kept me updated throughout my tenancy. Overall, I'd recommend connells Agency for their excellent service and supp
Thank you for choosing Connells Agency for your rental needs! We strive to provide top-notch service and are glad to hear that Mrs. Layla was able to assist you with a smooth and professional process. We will continue to maintain our … More
5/5
GoogleWe visited around six or seven letting agents in Dudley town on the same day, and honestly, none of them showed much interest, most just handed us a card and told us to check online. But our experience completely changed when we met Layla …
Thank you for your kind words! Our team is dedicated to providing exceptional customer service and we're thrilled that Layla exceeded your expectations. We strive to make the renting process as smooth and stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Dudley office has 1,880 reviews across two platforms: 256 on Google, 1,624 on Trustpilot (across the whole business).
Connells Dudley is rated 2.3 out of 5 across all 1,880 reviews, and 4.4 out of 5 on Google from 256 reviews.
Connells Dudley, 4 & 5 Stone Street, Dudley, DY1 1NS, DY1 1NS.
