Oulsnam Droitwich reviews

★★★★★ 5/5

Trustpilot

Oulsnam Redditch 5 Stars

I shall be forever thankful that I found Vicky and the team at Oulsnam Redditch. Today, we complete on our house sale in Rubery after 9 painful months on the market with another agent, Oulsnam were a breath of fresh air. The service offered was impeccable, honest and they delivered. Within 5 days of being on the market with Oulsnam, I had 4 booked viewings, all conducted over a weekend with Jeff. Jeff was fantastic with the viewings and taking people around with knowledge, friendliness and consideration. He kept me informed about how they each went, something that I completely lacked from my other agent. By the end of the weekend, after 4 viewings, I had 3 offers on the table! Absolutely amazing!! Vicky and the team achieved exactly what they set out to. During the sale, Elisha and Debbie have been attentive and always on hand to take it through to a smooth completion. A wonderful team at Redditch, sincerely thank you! Id highly recommend.

Lisa · 7 August 2026

★★★★★ 5/5

Trustpilot

House sale

Just sold my house with Oulsnam and Co. Kings Heath, the team are excellent. I was a little apprehensive in the beginning about the whole process but Michelle gave me reassurance that they would manage everything on my behalf from the start. The photos Georgie took were great quality and really showcased the house at it’s best, and both she and Alison were fabulous with viewings and keeping me informed every step of the way. Regular updates were provided giving details of the current property market which were useful too. Overall I am very pleased with the service provided, the team are professional with a friendly approach, and I would certainly use them again.

Joanne · 5 August 2026

★★★★★ 5/5

Trustpilot

A Difficult Journey Made Easier by Emma

Our sale and purchase has been one of the most stressful experiences we’ve ever been through, lasting several months and involving delays that were largely outside Oulsnam’s control. Throughout it all, Emma Sutton has been exceptional. She kept us updated, chased matters relentlessly, and was always honest about where things stood. Even when there was very little progress to report, she never left us wondering what was happening and always responded promptly to our emails and calls. What really stood out was that Emma genuinely cared. She understood how stressful the situation had become for us and worked tirelessly to keep the transaction moving. We always felt that she was on our side and doing everything within her power to achieve a successful outcome. Buying and selling property can be incredibly frustrating, but having someone like Emma fighting your corner makes all the difference. Thank you, Emma, for your professionalism, patience and persistence. We genuinely don’t think we would have reached the finish line without you.

SIMON · 5 August 2026

★★★★★ 5/5

Trustpilot

A positive honest team.

I contacted Oulsnam as many properties around mine had sold quickly for a good price. The valuation was surprising, and much more than I had expected, I had fast viewings and an initial over priced offer, which was withdrawn a couple of weeks later. Undaunted the agent pressed on keeping me in the loop at all times, finances generally were not good, the oil price’s rose, and dreadfully wet weather all conspired against us, but Oulsnam kept me going, luckily I had the time to allow for these set backs, dozens of viewings later, and a reduction in price, saw a cash buyer, essential as part of an extension was only of single brick thickness, unknown to me, but difficult as far as a mortgage was concerned. Much negotiation later led to a firm offer and a sale. Oulsnam supported me and kept me buoyant throughout the process, all the Agents were very friendly and positive, which led to an eventual sale I’m sure. A wonderful team, with an excellent leader. Thank you.

Brian · 5 August 2026

★★★★★ 5/5

Trustpilot

Oulsnam's - fantastic service - Thankyou.

Oulsnam's estate agents were very professional, courteous and fast to reply to everything we asked of them when selling our property. Our dedicated agent was Angela who was everything expected from an estate agent. Alongside the sale of the property, we also had the probate process running at the same time. Particular issues were handled with a very caring attitude. The family would like to thank Oulsnam's and in particular Angela for everything they did for us, from the fantastic sales brochure to regular visits to the property during the sale process. I have no hesitation in recommending Oulsnam's for their wonderful services over the last 4 months.

Robert · 28 July 2026

★★★★★ 5/5

Google

My partner and I have just purchased our first home through Oulsnam (Droitwich) and I have been very appreciative and thankful of the service they provided. In particular, Claire and Sarah, they have been more than helpful during the last few months. Nothing was too much to ask, they would always help in whatever way they could. Claire would always contact me if there was any update or to offer assistance, this made the whole process a lot easier for us as first-time buyers. Thank you all for making the purchase of our first home as easy and as stress-free as it could of been😊x

Mia · 23 October 2025

★★★★★ 5/5

Trustpilot

Excellent

They supported me from start to finish of the sale and went above and beyond- Emma was checking in with me as I was going though end of life care for a relative and her words and care really helped me through these major life events. They offered local knowledge and professional service. The fee was very reasonable. Would recommend 100%

Sally · 1 April 2026

★★★★★ 5/5

Trustpilot

Excellent service

I had an excellent experience with the Oulsnams Bournville team during the sale of my apartment at The Franklin. Rachel Andrews provided professional and straightforward advice from valuation through to marketing, keeping me informed at every stage. Karen Crayton was proactive with updates and offered honest, practical guidance throughout the sales process. Emma Dempsey ensured matters progressed smoothly once a buyer was found, helping coordinate the next steps efficiently. The Bournville team were responsive, knowledgeable and easy to work with, and I would gladly recommend them to anyone selling a property.

Robert · 3 July 2026

★★★★★ 4/5

Google

Found Oulsman at Droitwich so helpful. Claire gave me several property details to look at, I went to see one, no obvious sale board on display. Noticed another apparent next door, with private phone number displayed, so I called,it, a lovely lady came within 10 minutes & showed me around, it was an ideal property for me . I phoned her estate agents, made an offer , which has been agreed accepted .. I've since been to see Claire to give her a thank you card. There's was no hard feelings, she is very happy for me, & gave me her best wishes. I couldn't be happier..

Dawn · 8 October 2025

★★★★★ 5/5

Google

Couldn’t recommend Sarah and the team at Oulsnam enough! Our house purchasing process was far from straight forward and Sarah consistently went above and beyond to help aid us in every way she could! Her brilliant communication skills and caring attitude helped keep me and my partner calm during the very stressful period! Really felt like Sarah went the extra mile to help us resolve the many issues we faced. If you’re looking to purchase or sell your property in the Droitwich area Oulsnam should be the first place you look!

Charlie · 8 October 2025

★★★★★ 5/5

Google

Angela appraised the property with passion and enthusiasm, not experienced by other agents. They treated the property with respect, and with interest for selling the house. Good communication and excellent in negotiation. Sarah was superb and friendly in her approach. I would not hesitate in recommending their services.

Mary · 23 June 2026

★★★★★ 5/5

Google

Oulsnam Estate Agents in Droitwich My experience was that all the staff, including my main contact Sarah, was very professional ,very helpful, listened to my queries, concerns and explained all the stages of selling and buying and supported and put me at my ease very well throughout this while process. All the other staff in the office showed the same kind of professionalism as Sarah. All the staff are deserving of recognition for their exemplary manner throughout this whole process, and they are deserving of the company's recognition and praise for all the above. Many thanks to them all.

Jonathan · 28 September 2025

★★★★★ 5/5

Google

The Oulsnam Team, especially Sarah provided a friendly and professional service from start to finish. Sarah was knowledgable, great at communicating and very supportive throughout the process. In terms of the fees, Oulsnam were competitively priced but the most important things for me was that they provided consistency with Sarah as my point of contact and all of the viewings that were arranged with potential buyers were people genuinely interested in the type of property and the area. Anyone considering selling locally should put their trust in Oulsnam. Thank you Sarah

Mrs · 28 September 2025

★★★★★ 5/5

Google

Oulsnam have been so amazing throughout the whole process of buying our first ever home, the commutation and professionalism has been incredible the staff are so hard working! A big shout out to Claire who works for oulsnam Droitwich she has been AMAZING and really made all this process so much more easier and more laidback! We appreciate everything you have done for our family and we can’t wait to be in our forever home ! Forever be 10/10 for us and will always highly recommend oulsnam !

Zara · 28 September 2025

★★★★★ 1/5

Trustpilot

Not even worth one star

Not even worth one star! I’m writing this on behalf of my sister who I have had to physically hold to stop her having a nervous breakdown after the completion of the sale of her house by Oulsnam failed to go through. Removal van had taken the furniture, solicitors informed us the money was being transferred, so we went to the new property and awaited confirmation that the money was in my sister’s account. And waited; and waited. Solicitors finally told us that the Contract Completion had not gone through! Removal van took the furniture away; the seller of her new property was furious and Oulsnams response -“why hadn’t she dropped the keys off”. WHY would anyone relinquish the keys to their property when the sale had not gone through. Completion did go through the following day - the reason for the delay was the bank undertaking a spot check - the only reason we can think of for this was because the buyer had informed Oulsnam that he was making a significant cash deposit towards the purchase. So knowing that; and knowing that the banks scrutinise cash transactions closely, why was there no contingency in place to accommodate a potential hold up and subsequent failure to complete on the due date. No apology has been given. But they were very quick to tell her she had to release the keys as she was breaking the law by not doing so!

Sue · 3 October 2026

★★★★★ 5/5

Google

Sarah and the team have been brilliant nothing has been too much trouble for them. Even the dog was made welcome in the office. The property was sold the day it went on the market and Sarah has been so helpful in supporting the sale, explaining what would happen when and helping us navigate the whole thing. I can’t recommend the team enough and would like to say a huge thank you to Sarah and her colleagues.

Mark · 23 October 2025

★★★★★ 5/5

Google

If you’re selling, my wife and I recommend Oulsnam Droitwich Spa for the following reasons... They can advise you on what needs doing to prepare your property for sale. This will result in more interested and motivated potential buyers. Once on the market they can advise and help you to identify the best buyer. Once subject to contract they diligently work with solicitors and the buyer to progress to completion. This stage is often the most fragile because of chains, surveys, legal issues, unrealistic or misguided expectations etc. etc. Our experience of the staff at Oulsnam Droitwich Spa is that they can sort out all of these. In fact our sale took 22 days from the first day the property went on the market to completion. An outstanding outcome for everyone.

Mark · 23 September 2025

★★★★★ 5/5

Trustpilot

Great Service for purchasing home

We had a great experience purchasing our home through this estate agency. The whole process went smoothly, and we were kept informed at every stage. Anna was especially helpful throughout the process, always happy to answer our questions and provide support whenever we needed it. We are very pleased with the service we received and would happily recommend them to anyone looking to buy a home. Thank you for making the process as stress-free as possible.

Mr · 15 July 2026

★★★★★ 5/5

Google

We were buying a property that was being sold by Oulsnams in Droitwich.Our experience of their service was exceptional.Couldn't do enough to help and liased with us all the way through the process and kept us in touch with our seller throughout.Their lovely agent Sarah Hetherington is an absolute delight!..Bright,cheerful,professional and wonderful in every way.Sarah ,you represent the Oulsnams business superbly !..Thankyou for everything and all your assistance. Prompt and effective replies and great co-operation… Great experience ,thankyou !…

Neil · 28 September 2025

★★★★★ 5/5

Trustpilot

Absolute Legends!

Oulsnams were golden in sorting the sale of my Mum's property. The sale was complicated and difficult but they got on with it without any hassle. They were professional, helpful, knowledgeable, they communicated with us through every step. They suggested alternative ways and steps in order to get the sale completed. I cannot fault them at all. Thank you so much for such a pleasurable experience despite the difficult circumstances.

Kate · 17 December 2025

★★★★★ 5/5

Trustpilot

I have used Robert Oulsnam on several…

I have used Robert Oulsnam on several occasions in the past, and they are the first estate agents I would recommend to anyone selling their home, mainly because of the personal service you get from them. I was kept informed with everything from start to finish and want to thank James for the honest valuation of my house and also a big thanks to Joel Kordan the sales negotiator for keeping me up to date from day one. Sadly on this occasion the sale of my property fell through because of a really negative survey on the property I was buying.

Dermot · 6 June 2026

★★★★★ 5/5

Trustpilot

Excellent Customer Service

Peter, helped us numerous times through out our time dealing with Oulsnams (08/12/25-01/05/26). Our Solicitor I’m afraid was not so good, Peter helped us get to a definitive moving date by speaking with our solicitor on our behalf, on many occasions. I would definitely recommend Oulsnams Bromsgrove.

Trish · 10 June 2026

★★★★★ 5/5

Trustpilot

Excellent customer service

Oulsnam Moseley were professional, friendly and efficient when selling our property. Their stand out feature for us was their excellent communication from all team members during the sale process. This gave us confidence and kept us up to date on developments as the sale progressed. They were active and diligent in finding viewers. We would thoroughly recommend them to anyone wanting a reliable estate agent who clearly cares about their customers and shows intent on achieving a result.

Diane · 28 May 2026

★★★★★ 5/5

Google

Buying our first home felt overwhelming at times, but Sarah Hetherington at Oulsnams made the whole experience so much easier and far less stressful. From the very beginning, Sarah was professional, approachable, and incredibly supportive throughout the entire process. She kept us updated every step of the way, answered all of our questions quickly and clearly, and always made us feel like a priority. As first-time buyers, we really appreciated her patience, reassurance, and attention to detail. Sarah went above and beyond to help everything move smoothly, and her communication between all parties was excellent. We genuinely felt we were in safe hands throughout. We would highly recommend Sarah Hetherington and Oulsnams to anyone buying or selling a property. Thank you for making such an important milestone a positive experience for us. If there was an option for 10 stars, Sarah would have it!

Eleanor · 8 May 2026