Every review we hold for the Drakelow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAppalling service, worst ever experience with a house builder
Countryside Homes have treated me appallingly from the start. We reserved a new build plot with them, then about a month later, despite our reservation, they put the plot in a buying scheme, which meant we could no longer buy it. We chose another plot and, 3 months later, without any kind of discussion or notification with/to me, they sold it to someone else. Again. So, twice in a row, we reserved a plot with them and they just sold it from under us. Over three months, I made multiple attempts to contact Countryside, to discuss our arrangements. They wanted me to reduce the price of our house, which I said I was open to, but then they continued to ignore me and not return calls or answer emails, so we had zero contact or discussion. I called their offices and was told they’d get back to me, but they didn’t. I sent emails and they were all ignored, from the local sales rep right up to their head of sales. They used an intermediary, ‘Move with Us’, and while they were more responsive to me, they never managed to persuade Countryside Homes to actually contact me.In short, Countryside Homes are extremely unprofessional and you cannot trust anything they say, in my experience. My advice would be to have nothing to do with them, there are a lot of their competitors who will treat you with some respect.
SC · 24 July 2024
★★★★★ 1/5
TrustpilotI would love nothing more than to be…
I would love nothing more than to be writing a positive review, but unfortunately our experience with Vistry/Countryside has been extremely disappointing.
Mark · 21 April 2026
★★★★★ 5/5
TrustpilotVery Helpful Sales Team
Sales team were very friendly, approachable, knowledgeable and helpful - did not feel pressured etc. and did what they could to be helpful - excellent experiance
Mr · 22 February 2026
★★★★★ 5/5
TrustpilotSuch an aspirational
Such an aspirational brand, admired and followed for many years.
Consumer · 24 September 2025
Agent replied · 24 September 2025
Hi Consumer,
We appreciate your long-term support and are so glad to hear that you find our work aspirational and admirable. Thank you for your feedback!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotVery professional
Very professional, and happy to help with so much knowledge.
Gav · 22 September 2025
Agent replied · 24 September 2025
Hi Gav henry,
We appreciate your kind words! We are happy to hear that our expertise was helpful to you. Thank you for your positive feedback.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotFantastic support from sales team (Nicole)
We are in the process of buying our first home with Countryside Homes, and Nicole (Base office, Harlow) has been incredibly helpful from day one. She is always friendly, approachable, and makes sure to find answers to all of our questions.
Maryam · 22 September 2025
★★★★★ 5/5
TrustpilotHave just reserved our new home online
Have just reserved our new home online. The process was explained very clearly and easy to do. This follows months of patience from the sales consultant Ceri, who we’ve been in contact with for months prior to getting to this point.
Tim · 18 September 2025
★★★★★ 5/5
TrustpilotSo far so good with customer service
Lynne · 19 September 2025
Agent replied · 24 September 2025
Hi Lynne Pettitt ,
We are happy to hear that you are having a positive experience with our customer service. Thanks for your feedback.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotWe’ve had a very positive experience… Thank you Ben, Bradley and team.
We’ve had a very positive experience with Countryside Homes at Tattenhoe Park.
Satish · 20 February 2026
★★★★★ 1/5
TrustpilotDo not even bother buy a house from…
Do not even bother buy a house from this company.You are better off buying a house and renovating it.They are have terrible customer service,their are very prejudice when you approach their showrooms too
Wil · 23 May 2025
★★★★★ 5/5
TrustpilotExcellent Service and support.
Friendly, knowledgeable, and supportive team.
Ross · 18 February 2026
★★★★★ 5/5
TrustpilotGreat service
Had a great experience buying a new build from countryside homes. Justine at calico grove was really nice and always helped us with anything we needed. Really happy with our home and the services we received.
Chelsea · 28 September 2024
★★★★★ 5/5
TrustpilotDealing with countryside was one of my…
Dealing with countryside was one of my best experiences ever.
Ahmed · 23 August 2025
★★★★★ 5/5
TrustpilotGreat job
Great job, Imran Jan 💯
Marina · 22 September 2025
★★★★★ 5/5
TrustpilotPleasant experience and gained some…
Pleasant experience and gained some useful information on the benefits of new homes.
Mr · 3 April 2025
★★★★★ 1/5
TrustpilotI will never buy another home from Countryside.
Poor build quality and the worst customer care team I have ever had the misfortune to come across.
Mr · 14 October 2024
★★★★★ 5/5
TrustpilotVery helpful team
Rating only, no written review.
Natasha · 2 June 2026
Agent replied · 3 June 2026
Hi Natasha,
Thank you for taking the time to leave us a review. We are extremely pleased to hear that you found our team helpful!
Kind Rgeards,
Sarah
Countryside Homes
★★★★★ 1/5
TrustpilotAvoid Countryside Fletton Folly, Poor Quality Homes and Extremely Disappointing Customer Service
Hello everyone,
HYI · 18 May 2026
Agent replied · 3 June 2026
Hello,
Thank you for taking the time to share your experience. We are genuinely sorry to hear about the issues you have described and the frustration this has clearly caused you and your family.
We aim to deliver both high-quality homes and a positive customer experience, so it is disappointing to read that your expectations were not met in several areas, including the condition of the property upon move-in, the garden works, and the handling of subsequent concerns.
We understand how important it is that agreed works, such as cleaning, landscaping, and installation services, are completed prior to a customer moving in, and we regret that this appears not to have been the case. We also take concerns regarding mould and safety within the property very seriously, and we are sorry that you felt your concerns were not handled appropriately or with the level of support you needed at the time.
We appreciate you bringing these matters to our attention, including the issue in the garden that resulted in an accident, and we apologise that you had to pursue this more than once before it was resolved.
Your feedback highlights areas where we need to improve, particularly around communication, aftercare, and delivering on commitments. This is not the standard of service we strive to provide.
Thank you again for your feedback
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
Trustpilotvery lovely team
Rating only, no written review.
Toyeeb · 30 April 2026
Agent replied · 3 June 2026
Hi Toyeeb,
Thank you for taking the time to leave us a review, we are glad our team was lovely!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotCustomer service great
Rating only, no written review.
Peijie · 21 April 2026
Agent replied · 3 June 2026
Hi Peijie,
We are glad to hear you found the customer service great! Thank you for taking the time to leave us a review!
Kind Regards
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotSam who showed me around was a top guy
Rating only, no written review.
Ian · 16 February 2026
Agent replied · 23 February 2026
Hi Ian,
We're happy you had a great experience. We appreciate your positive feedback and thank you for your time.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotVery well run and helpful.
Rating only, no written review.
Brian · 19 September 2025
Agent replied · 24 September 2025
Hi Brian,
We're happy to hear that we were helpful. Thank you for your positive feedback, we appreciate it greatly.
Kind Regards,
Sarah
Countryside Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
