Every review we hold for the Downend office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBernadette and Jane at Taylors Downend were so helpful guiding us through what was probably not the easiest house buying process. They were always happy to answer my many questions and queries.
Zac · 11 July 2026
Agent replied · 11 October 2026
"Thank you for taking the time to leave this review! It was our pleasure to assist you with your home-buying journey and we are thrilled to hear that you found our team, Bernadette and Jane, helpful and accommodating. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSpecial thanks to Alisha & Lily for their responsiveness, clarifications and understanding. Thank you for following through and for all your help!
Janine · 11 September 2026
Agent replied · 11 October 2026
Thank you for your kind words! We are thrilled that Alisha and Lily were able to provide such great service. We will continue to be here for all your needs. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe have rented a place through Taylors Downend. Our main point of contact was Alisha who carried out the viewing and helped us with the whole letting process. She was professional from the beginning and was honest and transparent which reflected her experience. Her communication was prompt, clear and we felt that she answered our questions/replied to our emails genuinely as soon as she could.
Oussama · 11 September 2026
Agent replied · 11 October 2026
Thank you for choosing Taylors Downend for your rental needs! We are so glad to hear that Alisha provided you with excellent service and made the process seamless. Our team prides ourselves on transparency, prompt communication, and making our clients' needs a priority. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would like to express my sincere appreciation for Taylors Agent, especially Alisha, who was extremely helpful throughout the process. She demonstrated a very kind and supportive nature, always willing to assist and guide whenever needed. Her professionalism combined with her approachable attitude made the experience smooth and stress-free. I truly value her efforts and would highly recommend her support to anyone seeking assistance.
Vamsee · 25 August 2025
Agent replied · 8 September 2025
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleNicole did a good job helping us with our tenancy. Our case was quite complicated, but she was patient throughout the process and helped us deal with the different issues that came up. Communication was good and she was always helpful when we had questions. We appreciate the time and effort she put into helping us get everything sorted.
Kostiantyn · 4 October 2026
Agent replied · 11 October 2026
Thank you for your kind words! We're thrilled to hear that Nicole provided you with excellent support during your tenancy. Her dedication and communication are what we strive for. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had a very positive experience. Nicole was incredibly helpful, professional and always responded quickly to any queries. It made the entire process feel very smooth.
Ayesha · 11 June 2026
Agent replied · 11 October 2026
We strive to provide exceptional customer service, and I'm delighted to hear that Nicole was able to make your experience pleasant and seamless. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAlisha, Lydia and Nicole were great on getting my property let out.
Alireza · 11 September 2026
Agent replied · 11 October 2026
Thank you for the wonderful review! We are thrilled to hear that Alisha, Lydia, and Nicole were able to help get your property rented. Our team works hard to ensure our clients have a smooth and successful experience. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleIf you're looking to rent a property l highly recommend Taylors. The service l received from Lilly and Nicole in particular was 2nd to non. They have kept me up to date with the the things l needed to do and made the process of renting a little less daunting than l thought it was going to be. Thank you Lilly and Nicole for everything you've done. I feel quite settled even after 3 days in my cottage in Chipping Sodbury.
5 stars ‼️
Themarinebuoy · 8 November 2024
Agent replied · 8 December 2024
Many thanks for the fantastic recommendation and 5* review. I have passed your flattering comments onto our Downend branch. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally fast and helpful with any enquiries that we had before moving into our property Nicole was amazing always there to help
Toni · 11 June 2026
Agent replied · 11 October 2026
Thank you so much for your wonderful 5* review! We strive to provide quick and helpful service and it's great to hear that Nicole was able to assist you with your enquiries. We are dedicated to making your move-in experience smooth and stress-free. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a great experience with this real estate agency. From the very first contact, I received excellent service characterized by professionalism, attentiveness, and great cordiality. Nicole Maynard, in particular, was helpful and always available to answer my questions and assist throughout the entire process, from the property viewing to the handover of the keys.
Paula · 20 September 2026
Agent replied · 11 October 2026
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI recently rented a house through Taylors Property and I couldn't be more pleased with the experience. The letting agent was incredibly efficient and helpful throughout the entire process. I want to extend my heartfelt thanks to Jack, Lily and Nicole for their outstanding support. They made me very impressed finding a suitable home easily, allowing me to focus on finding a good school for my children. Their professionalism and dedication truly made a difference. I highly recommend Taylor Property for rental property!
Iris · 3 October 2024
Agent replied · 24 October 2024
Many thanks for your outstanding recommendation, 5* review and your generous comments Iris. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleJane was very helpful in getting us our first home!
Megan · 11 August 2026
Agent replied · 11 October 2026
Thank you for taking the time to leave us this amazing review. Kind regards Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleKelsey has been invaluable to me looking as I hunt for my first home. She has kept me well informed on new properties hitting the market and had accommodated my tight work schedule to organise house viewings.
Luke · 11 September 2026
★★★★★ 5/5
GoogleReally happy with the service from Taylors Downend in renting out our house. Everything was handled smoothly and professionally. A big thank you to Lydia, Alisha and Lily for all their help - they were friendly, quick to respond and made the whole process much easier. Would definitely recommend them.
Hao · 25 August 2025
Agent replied · 8 September 2025
We're thrilled to hear you had a great experience with our team at Taylors Downend! Thank you for the kind words and for recommending us. We strive to provide top-notch and efficient service to all our clients. It was a pleasure working with you! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAlisha is so professional and efficient. We found her extremely helpful, polite and knowledgeable. I would certainly recommend Taylors for lettings on our experience of them. Also the telephone is always answered and calls returned. Wonderful service all round. Thank you Alisha and indeed the entire team at Taylors.
Christine · 1 September 2025
Agent replied · 8 September 2025
Thank you so much for your kind words! We strive to provide professional and efficient service to all of our clients, and we are thrilled to hear that you had a great experience with Alisha and our team at Taylors. Your recommendation means the world to us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAs a renter moving into a house alone for the first time and rather in the dark about the whole process, I'm glad that Taylors were the estate agents I was working with for it. Alisha was very quick to answer any questions and concerns I had in detail which, as someone quite on edge about the whole process, was very appreciated. Upon moving in, Taylors has also helped me with the unfamiliar process of setting up broadband, water bills, energy, and such which I'm also very glad about. Overall, very professional and helpful for my first experience!
Emma · 24 August 2025
★★★★★ 5/5
GoogleNicole has been an amazing agent to my brother and me.
Sally · 11 June 2026
Agent replied · 11 October 2026
We're so happy to hear that Nicole has provided exceptional service to you and your brother. Our team is dedicated to providing the best experience for our clients and we're thrilled to know that we've exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEveryone at Taylors that I have been in contact with so far has been really polite and friendly. The letting process for us was super easy and Nicole always responded quickly to our queries and was as helpful as she could be!
Definitely recommend!
Anudhi · 20 September 2026
Agent replied · 11 October 2026
"We are thrilled to hear that you had such a positive experience with our team at Taylors. Our goal is to make the letting process as easy and stress-free as possible, and we are glad to hear that Nicole was able to assist you quickly and efficiently. Thank you for your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLydia has been very helpful, great communication and very efficient.
Jun · 11 June 2026
Agent replied · 11 October 2026
Thank you for taking the time to leave such a kind review, we truly appreciate it! It's our pleasure to assist you and we're happy to hear that our communication and efficiency has been helpful. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleNichole was great , really helped us through the process
Kay · 11 June 2026
Agent replied · 11 October 2026
We're so glad to hear that Nichole was able to provide exceptional service and guide you through the process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTaylor's Downend is a fantastic estate agent. They have been very supportive Since day one of our property search. A Special Mention to Maddison Harris. She was amazing Really enthusiastic Friendly to us and our relatives. In Our opinion she really sold the property to us and in the end we ended up making a purchase Based on her strong recommendation. I would definitely recommend anyone to use this estate agent she was incredible. Really good service they always kept us in the loop regarding all the developments.
Gabriel · 27 February 2024
Agent replied · 24 October 2024
Gabriel, thank you for taking the time to leave us your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotVery very poor
Very very poor. Offered for a flat, they said they'd get back to us as soon as they had a decision from the landlord. Radio silence, impossible to get through on the phone. Let agreed with someone else a few days later without us being notified. We needed to get a flat ASAP, which they knew about, we feel messed around and have lost valuable time in our search for a property.
Jack · 30 September 2026
★★★★★ 5/5
TrustpilotNathaniel Allibone
Nathaniel Allibone, my property manager who is managing my apartment has been amazing. I reside overseas and the fact I can have peace of mind knowing that I can fully rely on Nathaniel to deal with all issues related to my property. Always quick in responses, swift in answering, communication between the tenants as well. I highly recommend Taylor’s letting.
Ai · 5 January 2026
★★★★★ 5/5
GoogleI worked with Jack Slipper from Taylor's Estate Agent for my renting process , and I couldn't be happier. Within very short period of time he managed to complete all the requirements. Specially it was near Christmas time. This is mainly due to Jack's professionalism, knowledge, and dedication. Most of the time he was one step ahead to make sure renting process go smoothly. I am delighted and highly recommend Taylor's Estate Agent and specially working with agents like Jack Slipper.
thanks.
KASUN · 28 January 2024
Agent replied · 24 October 2024
Thank you for your 5*'s and kind comments! It is wonderful to see another positive review left for our local and hardworking team. Kind regards, Scott @ Customer Care
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.