Trusted Agent profile · Dover
★★★★★
2,161 reviews across 2 platforms
8/9 Cannon Street, Dover, CT16 1BY, CT16 1BY
Wards's office in Dover, at 8/9 Cannon Street, is rated 4.7 out of 5 across 2,161 reviews on two platforms, including 207 Google reviews rated 4.5.
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Every review we hold for the Dover office, from every platform, shown as written. First names only.
5/5
TrustpilotLooking back over quite a long process…
Looking back over quite a long process of selling my flat due to delays involved in getting the lease extended, I have to say that Judy the Sales Progressor was invaluable. She remained attentive, upbeat and a clear and reliable communicator throughout.Nick Whiting
5/5
TrustpilotOn behalf of my sister,
On behalf of my sister, we would like to thank all the wards team, mark, Steve,Joanne and Tina for all their help and guidance. Would definately recommend wards. Thank you
Good Afternoon Jan,Thank you for your kind words about our Ashford branch, we'll be sure to pass this on. Your recommendation means a lot to us.Thanks again,Wards
1/5
TrustpilotMoved into a property which is not fit…
Moved into a property which is not fit for purpose, leak, faulty shower, washing machine doesn’t work, no fire doors (top floor flat), extractor fan doesn’t work and there is more! Sham of a property, I’ve been unable to stay here and I have two children (age 1 & 7).I was lied to about the leak as I was told it was fixed and it was simply cosmetic works.
Dear SarahThank you for leaving your review and we are sorry to learn of the issues that you have encountered.We understand that both our Customer & Property Care (CPC) department and the branch that you initially arranged the tenancy through are in contact with you and are attempting to resolve this matter to your satisfaction. We are also aware that you have been in communication with our Customer Relations department and we hope that a satisfactory resolution is found soon.Kind regardsWards
5/5
TrustpilotMaria was very efficient and helpful
Maria was very efficient and helpful. Communication was excellent and everything was done very quickly. Thank you!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotReally easy process and pretty quick…
Really easy process and pretty quick turnaround. Emily Thorndycraft was the best estate agent I’ve ever worked with, very on job, accessible and transparent throughout the whole process. Really appreciated the check-ins and consistent approach from her.
5/5
GoogleShane provided excellent advice, on more than one occasion. He also gave me his honest opinion also when I needed it which I found very helpful and refreshing. Emma on the mortgage side has been very professional and helpful also. I would highly recommend Wards. Despite how busy they must be in the current climate the standard of service was maintained brilliantlyPositiveResponsiveness, Professionalism, Value
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
1/5
TrustpilotWorse Estate agent I have ever come…
Worse Estate agent I have ever come across, they promise you that they have a book of customers ready to buy in your area, not true. In 5 months we had 3 viewings, not a lot really. All they seem to do is send you emails that say they have sent out text messages and emails to potential clients. When you call them and want to speak to a specific person they are never available and you never get a call back, maybe a few days later if your lucky. We are still chasing them to do their job even though our contract with them finished on the 22.07.2023 they are still advertising our house on several websites which stops our new agent doing this. It’s now the 24th Very sad state of affairs
5/5
TrustpilotHad a fantastic experience working with…
Had a fantastic experience working with Wards. Paul and Shannon were great working between me and the vendor, whilst Grace's regular updates and uplifting personality made it a great experience getting to completion.Thanks a lot guys.
5/5
TrustpilotThanks guys
Really want to say big thank you Tony for your help and keeping me updated. He was exceptionally helpful throughout.
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWards Ashford branch
I use Wards Ashford branch for to manage my property lettings and I am very happy with the way they have handled the property management and me as a client/ property owner. Lee and Emily have been exceptional in their conduct, ready to answer all my questions and concerns (even through the purchase of a tenenated property). Keep up the good work guys.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleExcellent experience. Georgia showed us around several homes, listening to all of our requirements and offering great advise. She has been extremely helpful through the whole process and has provided excellent communication and transparency.
Hi Wayne, Thanks for taking the time to leave us a five-star review. It's great to hear that our team, particularly Georgia, provided you with excellent communication and advice. We look forward to helping you again in the future. Wards of Kent
5/5
TrustpilotI've had a very positive experience…
I've had a very positive experience with Ward's so far. They rented out my flat very quickly and offered some good advice around the market. I found Tessa, in particular, extremely helpful as she offered up her time (over the weekend) to help arrange the delivery & installation of appliances, as well as being very responsive.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleVery smooth service first time buyers so didn't really know what to expect but from start to finish we was kept upto date every week!! Start to finish took 2 months we had jodi wyncoll and she was amazing! Will definitely ask for her again if we decide to sell in the future!!!PositiveResponsiveness, Quality, Professionalism, Value
Hello Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotExcellent service
Looked a 5 homes with David shaw.
5/5
TrustpilotAimi at wards in walderslade is an…
Aimi at wards in walderslade is an excellent Estate Agent. The support and customer service I have received from her is outstanding.If you need an agent call and ask for her. Can't recommend her enough
Hello Lynne,Thank you for leaving us your feedback. We're pleased to have provided you with an excellent service.Many thanks, Wards of Ashford Estate Agents
5/5
TrustpilotExcellent Service!
Would like to say a huge thank you to Maria Byrne at Wards in Ramsgate, what a lovely lady you are. Fantastic service and we were very pleased with the swift and smooth application of our new house! You are a credit to Wards!!
5/5
TrustpilotBrilliant service and communication
Emily with Ashford Lettings was brilliant at guiding and helping me through the whole process of renting a property in Ashford.Super quick to answer calls and emails. I felt at ease throughout a process that can normally be quite stressful! Highly recommend Wards and Emily!
5/5
TrustpilotCouldn't Recommend More
Alex was a total legend. Sorted everything with ease with no fuss or hassleCouldn't ask for a more helpful guy
Good afternoon Callum, Thank you for this great review on Alex. I'll be sure to pass this on as I'm sure he'd be delighted by your comments- particularly the legend part!Kind regards,Danielle
5/5
TrustpilotA lettings service you can rely on…
I have found Wards Esate agency lettings department to be helpful, professional and quick to respond. My dealings with Abi and others in the Lettings section have always been very satisfactory over a number of years. I would have no hesitation in recommending Wards to anyone looking for a lettings service which meets a consistently high standard and which goes the extra mile when needed.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotTony Rochester - brilliant
Tony was fantastic - efficient, friendly and helped make a stressful time stress free for me. Very happy client here!
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
GoogleHad a lovely experience with Aaron from wards. Had a week to get into a property and he really helped me!! Can’t fault anything and he was a very lovely man
Hi Estelle, Thanks for your review, we'll pass your kind words on to Aaron. Best wishes, Wards of Kent, Dover
5/5
TrustpilotMaria and the team done a great job and…
Maria and the team done a great job and now we are in family thanks guys!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGreat experience using wards of rainham
Great experience using wards of rainham. Information of the process of the sale could not have been better. Would not hesitate in recommending in using wards again.
Morning Mark,Thank you for your lovely review! We're thrilled to hear that you had such a positive experience with our Rainham branch. It's great to know that we kept you informed throughout the process. We appreciate your recommendation.Best wishes, Wards of Kent
5/5
TrustpilotReally helpful
It was very easy dealing with Alex and Rebecca, and they helped smooth the path for what could have been a difficult transaction.
Hi Humphrey,Thanks for your review, we're delighted you're happy with our service.Best wishes,Wards
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