Every review we hold for the Dover office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic Service
We have just exchange contracts on our new property and would like to thank all the girls at wards for their hard work getting us there. They are always ready to help in anyway they can with prompt replies and helpful suggestions. Extremely professional and always knew the answers to any questions we had. Thank you so much Be, Maria, Sam and Katherine for your fantastic service.
Mrs · 16 September 2026
Agent replied · 23 September 2026
We are absolutely delighted to hear about your positive experience and that our team's hard work at Wards Kings Hill helped you exchange contracts on your new property. Providing prompt, helpful, and professional service is what we strive for, and it's wonderful to know we met your expectations. Thank you for your kind words!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotWe would highly recommend Hythe Wards Estate…
We would highly recommend Wards Estate Agents in Hythe for selling your home. A huge thank you to Mark, Darren, Ollie, Amelia and Amanda.
Aimee · 7 August 2026
Agent replied · 23 September 2026
We are incredibly grateful for your wonderful feedback. It means so much to us to hear that our team's efforts in communication and support made your relocation less stressful. We always aim to provide clear and consistent updates, and we're delighted that our approach to handling viewings and securing reliable buyers met your expectations. Your recommendation is truly valued at Wards!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotNicholas Foster
Nicholas Foster was really helpful - I would highly recommend Wards. I am very happy with the service I received and great communication.
Kellie · 12 August 2026
Agent replied · 23 September 2026
We're so happy to hear you had such a positive experience and appreciated the great communication from Nicholas. We truly value your recommendation of Wards.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotA Good team of skilled people.
The team at Wards in whitstable are fantastic.
I would highly recommend.
From my experience, you really don't need to be chasing them or doing the job for them. Behind the scenes they are going above and beyond on a daily basis.
If you want to be able to instruct an estate agent and be confident you can leave them to it, use these guys.
Jcramphorn · 9 September 2026
Agent replied · 23 September 2026
We are so pleased to hear that our team at Wards Whitstable provided such a fantastic and confident experience for you. Knowing that we went above and beyond behind the scenes is truly rewarding. Thank you for your wonderful recommendation!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotAnother satisfied customer
It has been a really good experience dealing with Billy, Keryn and other Wards staff with selling my flat. They are always pleased to see me when I walk down from the station. And once a sale had been agreed upon, Sally Bryant organised matters that I could not even think about, e.g. four sets of solicitors plus the clients also. Well done Sally.
Mr · 12 September 2026
Agent replied · 23 September 2026
We're so pleased to hear about your positive experience with our team at Wards Broadstairs, especially with the sale of your flat. It's wonderful to know that our colleagues provided excellent support and made the process smooth for you. We truly appreciate your kind words.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotGreat company
We just purchased our new house through wards, they’re easy to get hold of and keep you in the loop. Kim batchelor was a diamond! I was having a nightmare with my solicitor who was dreadful! She got things moving and really put in a good few days hard work to get us there! Really happy with our purchase so thank you!
James · 24 September 2026
Agent replied · 10 October 2026
We are so happy to hear about your positive experience with our team at Wards, especially during such an important time. It's wonderful to know we could make the process smoother for you. Thank you for your kind words James!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotWards and Be Chapman and Sam Turner
Both Be and Sam did everything in their power to make selling our present property simple and enhanced the reputation of both themselves and Wards even more by setting us up with a rental agreement prior to purchasing our new property which made what could have been a very stressful occasion much easier. I would not hesitate to recommend Wards to anyone looking to move.
Stephen · 29 August 2026
Agent replied · 23 September 2026
We are so pleased to hear that our team at Wards King Hill made your selling and moving experience a smooth one. It's wonderful to know that our efforts to arrange a rental agreement prior to your purchase helped alleviate stress. We truly appreciate your recommendation.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotWe instructed Wards to try to sell our…
We instructed Wards to try to sell our house and we got Anne to come to put it on the market, she was very friendly and ran through everything that we needed to know and with help from izzie and the ladies in the office they got my house sold within a month, we couldn’t be happier and wards have helped us find our dream property too,
Mr · 29 July 2026
Agent replied · 23 September 2026
We truly appreciate you sharing your wonderful experience with us Colin. We are so pleased to hear that our team provided excellent service, helping you sell your home swiftly and find your dream property. Your kind words mean a great deal to us.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotMica from Dover branch is a miracle maker
Mica from Dover branch made everything possible for us and went above and beyond with everything!
From the moment we put our application in we had a time frame of three weeks to move in before going away and she made it happen in a week! We couldn’t be anymore grateful than we are. She is amazing!
Taya · 30 September 2026
Agent replied · 10 October 2026
We are glad you enjoyed your experience with our team. Hearing how seamlessly everything was handled within your tight timeline means a lot to us. We appreciate you taking the time to share your kind feedback, and we hope you have a wonderful time on your upcoming trip.
★★★★★ 5/5
TrustpilotGreat service
Tom was absolutely excellent! Cannot recommend highly enough.
Anthi · 5 October 2026
Agent replied · 10 October 2026
We are happy to hear that our team member provided such outstanding assistance. Thank you for your positive feedback.
★★★★★ 5/5
TrustpilotGreat experience
Maria kept us updated every step of the way. Always available to answer our questions.
Jeffrey · 13 August 2026
Agent replied · 23 September 2026
We're so happy to hear our team at Wards kept you updated and were always available to answer your questions. We appreciate your kind words!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotVery good ,so far so good
Very good ,so far so good. Wards have listened to my requirement and are on board with promoting my home and helping me to try and find my next one hopefully. They have been flexible with time scales and listened to situation. Wards have sold my last two houses so l'm hoping 3rd time lucky.
Jeanette · 3 October 2026
Agent replied · 10 October 2026
We are glad you enjoyed your experience working with us again. Thank you for your wonderful feedback and for trusting us with the sale of your property for a third time. We appreciate your loyalty and are pleased that our team has been attentive and flexible to your needs.
★★★★★ 1/5
TrustpilotPassed referencing a month ago and no tenancy agreement
Passed referencing a month ago, but they and the landlady keep me in limbo. They outright refuse to provide a tenancy agreement before move-in, missed the legal statutory deadline to return my holding deposit under the Tenant Fees Act 2019, and told me on the phone that they 'do things differently'. They refuse to return the holding deposit and keep sending emails about moving in.
Helen · 28 July 2026
Agent replied · 23 September 2026
Thank you for your comments are we are sorry that things have not gone as smoothly for you as we would hope or expect.
Our records indicate that the holding deposit has been returned to you however if you have any questions or concerns, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk. Thank you.
Kind regards
Wards
★★★★★ 4/5
TrustpilotPut at my ease
Ethan was friendly, empathic and helpful. Reliable too.
Laura · 24 September 2026
Agent replied · 10 October 2026
We're so glad to hear about your positive experience with our team member Ethan at Wards Ramsgate. We appreciate you sharing your feedback.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotMaria from the West Malling branch was…
Maria from the West Malling branch was fantastic throughout the entire process. She was always friendly, professional and highly informative, keeping us updated and helping to put our minds at ease, particularly during the final week, when exchange and completion really came down to the wire! Her support and communication made a stressful time much easier. Thank you, Maria!
Callum · 24 August 2026
Agent replied · 23 September 2026
We are so pleased to hear about your positive experience with our team member Maria at Wards. It's wonderful to know that our support and communication made a stressful time much easier for you. Thank you for sharing your kind words; we truly appreciate your feedback.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
★★★★★ 1/5
GoogleWe purchased two properties in Deal this year and what a contrast. One is through Bright&Bright, and the other through Wards. The first went like clockwork and on Exchange we received the keys attached to an impressive wooden key ring and a bottle of Champagne from the Sales Manager. Nice touches.
The second, through Wards, was a complete and utter fiasco from start to finish. A dysfunctional and busted Agency, which hadn’t even confirmed whether the Vendor had the rights to sell or not. Spoiler; she didn’t and Wards never checked! Two years later (yes seriously) when we were finally able to purchase, the Wards Sales Manager (William) refused to arrange a final viewing on the day of Exchange and Completion. He told us to drive past the property “if we wanted” but he was too busy Prospecting to open the door so we could see inside and Close the purchase.
On Completion did we get a bottle of anything from Wards? A keyring? Chocolate? A thank you even? Of course not. Nothing at all. All we got was the keys loose in a grubby used envelope. William didn't know which keys opened what.
We also received an email from William saying “I agree, a poor exchange viewing is important”. How Freudian, but how very true with Wards.
We would never treat anyone who bought anything from us this badly so we obviously wouldn’t pay a company like Wards to do that for us. We will buy more property in Kent but not through Wards, and obviously, property management wouldn’t be on the agenda either.
Wards Deal is basically the Estate Agency that constantly Prospects with a shotgun and treats buyers like dirt. The result is they cannot Close despite now and again Selling something without knowing why. It’s purely a volume game and not a people or value game for Wards. William couldn’t negotiate his way out of a paper bag.
PS. There’s a repetitive format to many of those 5Star reviews!
Still · 24 September 2024
Agent replied · 25 October 2024
Dear Still Phone,
Thank you for taking the time to leave us a review. We regret to hear how dissatisfied you are with the service that you have received. We would like to assure you that customer service is extremely important to us, and we feel strongly about investigating any concerns raised so that we can continually improve the service we provide.
Unfortunately we are unable to locate you in our system with the details provided. However, we are keen to discuss your experience and would appreciate if you could reach out to our customer support team on: 01702 540802 or at customer.support@arunestates.co.uk
Kind regards,
Wards.
★★★★★ 5/5
TrustpilotEmily was an absolute dream to work…
Emily was an absolute dream to work with. She was friendly, approachable, and nothing was ever too much trouble. She kept us updated every step of the way and was always happy to answer any questions we had. Her professionalism, communication, and support throughout the process were fantastic, and we wouldn’t hesitate to recommend her.
Molly · 12 May 2026
★★★★★ 5/5
Trustpilot10/10 would reconmmend
Wards made selling my house an incredibly smooth transition. In particular, Honi and Maria were exceptional, warm, engaging, and truly understanding of my situation. They were always available for both big and small questions, and I genuinely valued their support throughout. I couldn’t have done it without their calm, caring approach. Thank you both you kept me sane!!
Izzy · 23 April 2026
★★★★★ 5/5
GoogleWhat an amazing team (Will, Ellie, Amanda and Beth) All went above and beyond to secure a buyer for my property, especially Will who ensured that I found a property to purchase. They always kept me up to date with the progress. I will never be able to thank them enough for all their time, effort and support. Could not have done it without them. I would recommend Wards 100% to any one wanting to buy or sell. The team are a credit to the company. Thank you
Katrina · 26 June 2024
Agent replied · 25 October 2024
Hi Katrina,
What a lovely review, thank you!
We really enjoyed helping you through the process, and will pass on your kind words to Will, Ellie, Amanda and Beth.
Best wishes,
Wards of Kent
Deal
★★★★★ 5/5
GoogleJust bought our first house with Wards. The team in the Deal branch were brilliant (especially Amanda, Ellie and Dylan), always updating us via email and always happy to give us an update over the phone. Very happy with our experience with Wards and would recommend 👍 …
Liam · 1 August 2025
Agent replied · 24 October 2025
Hi Liam,
Thank you for your wonderful feedback! We're delighted that Amanda, Ellie and Dylan provided excellent support throughout your first house purchase.
Congratulations on your first home!
All the best,
Wards of Deal Estate Agents
★★★★★ 5/5
GoogleJust bought my First House through Wards. As a First Time Buyer I could not have been Happier to have chosen this Estate Agent. From day one the whole team could not have done more for me. Beth got me booked in for a viewing within a day, I was given plenty of time to view the house and didn't feel rushed at all, even though she had another viewing after me. The next day I requested a second viewing and Beth made room in her day so that I could view that afternoon before making my decision to put in an offer. Beth also emailed me with any new properties that came up within my Budget whilst waiting to hear back from the seller so that I could view other properties before making my final decision.
As a First Time Buyer the whole experience was very daunting for me and the entire Team at Wards went above and beyond to help make the transaction as stress free as possible from the very beginning
I spoke with their in house Mortgage Advisor to get the best deal I could and they also helped me find the Solicitor to complete the process with.
Once my offer was accepted I was then passed on to Amanda to help deal with the completion of the Property. Again, Amanda went above and beyond to help speed up the completion process and even on her days off was always on the end of the phone to answer any questions I had.
As a Buyer I would 100% recommend Wards to my Friends and Family.
A very friendly bunch and they really couldn't have been more helpful if they tried.
Andrew · 22 March 2024
Agent replied · 25 October 2024
Hi Andrew,
Thank you for leaving a review! We're delighted that you chose Wards to purchase your first home through and that our team have been able to make the whole process as stress free as possible by going above and beyond throughout. Thank you for recommending us and we wish you all the best for the future in your new home!
Best wishes,
Wards.
★★★★★ 4/5
GoogleUsed Wards in Deal to sell my property, very professional throughout.
I was blown away by the after sale service by Amanda in the Deal office. Amanda was quick to get back to my emails, always with answers or directing me to where I could find information. I used the recommended solicitor which may have made this easier but she would chase relevant parties to move things along where needed from the bottom of the chain up which took a lot of stress off of myself which I was very grateful for.
Thank you Amanda and the team.
X
Jo · 29 January 2024
Agent replied · 25 October 2024
Hi Jo,
Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how blown away you were with the service provided by Amanda throughout your journey.
Best wishes,
Wards.
★★★★★ 5/5
GoogleAfter my first visit to the Deal branch, I walked away feeling very optimistic and confident that after being on the market for many months, switching to Wards was the right decision. Lauren explained their marketing strategy and explained how other Wards branches would also seek potential buyers, they use professional photographers to show off your property to its best advantage. In a difficult market the viewings started and just over a month later my property was sold!! Lauren and her team are friendly, professional and understood what I set out to achieve, not only selling but also the type of property I was looking to buy, you can definitely trust Lauren to steer you in the right direction when it comes to finding the right property to buy for you!! Selling and buying properties can be very stressful, but I would highly recommend putting yourself In Lauren and her team’s hands, they are all very caring and knowledgeable when it comes to the property market!!
Graham · 29 January 2024
Agent replied · 25 October 2024
Hi Graham,
Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how confident they made you feel in switching to us after already being on the market for many months. We're delighted to hear that our team were able to sell your property in just over a month and how friendly, professional and knowledgeable they were throughout.
Best wishes,
Wards.
★★★★★ 5/5
TrustpilotAmazing team
Amazing team, Aimi and Anna were brilliant!!! Anna also gave me ideas on how I can transform the bedrooms I.e. knock down a wall, go for a vertical radiator to fit the look I was going for which I hadn’t thought of. Honestly best service I’ve received from an estate agent. They both deserve a raise x
Afia · 15 January 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
