Every review we hold for the Dover office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA great company to purchase through
I purchased my new property through Miles and Barr. Their communication was great from beginning to end, they kept me well informed and explained the process clearly. Their sales progressor Denise was attentive, professional and reassuring. I would most definitely recommend.
Katy · 15 December 2025
Agent replied · 22 December 2025
We're happy to hear that your property purchase went smoothly. We appreciate your highlighting our clear communication and the reassurance provided during the process from your sales progressor, Denise. Thank you for recommending our services!
★★★★★ 5/5
TrustpilotCustomer driven attentiveness
A more than satisfactory experience both selling and buying through M&B. Good communication and support during the viewings and offers stages. And then once the sale and purchase was agreed, Debbie Thwaites from the sales progression team was indispensable, she ensured the transaction went as smoothly and as quickly as possible, and she shared the burden of the stress that comes with dealing with solicitors which made the whole experience a lot more pleasant. I would certainly consider using M&B again in the future.
MISS · 9 October 2026
★★★★★ 5/5
GoogleThanks to Miles and Barr I sold my property within 2 weeks of being with them after nearly a year with another Estate agent. Special thanks go to Emily Strickler who kept me informed throughout the whole process and explained everything in simple terms when I was not sure about things. The whole selling/ buying went really smoothly. Thank you to all the team.
Debra · 11 June 2026
Agent replied · 11 October 2026
Dear Debra,
Thank you for sharing your experience. We're thrilled to hear that you sold your property so quickly after a long wait with another agent. It's wonderful to know that Emily provided clear support throughout the process. We always aim to deliver a seamless experience with our local expertise and professional integrity, so really happy you had a great experience with us. We wish you all the very best.
★★★★★ 5/5
TrustpilotBig thank you to Becky & Giuseppe for…
Big thank you to Becky & Giuseppe for helping us get through the buying process, great communication throughout the journey
Sian · 8 May 2026
Agent replied · 24 May 2026
We're happy to hear that the buying process went smoothly for you. We appreciate your positive feedback regarding the communication provided during your journey.
★★★★★ 5/5
TrustpilotProperty Sale
Miles and Barr (in particular Becky White) were very helpful during the sale and responded promptly with any questions i had. As i live overseas, it was important to have a local contact point that was able to help with a range of issues and concerns.
Geoff · 18 June 2026
★★★★★ 5/5
GoogleSteve came to value our house today and was excellent throughout. He was friendly and informative and took the time to explain everything clearly. He offered honest, helpful advice, even though we’re not looking to sell at the moment. We really appreciated the time he spent with us and wouldn’t hesitate to recommend him.
Claire · 11 August 2026
Agent replied · 11 October 2026
Thank you Claire for sharing your wonderful experience with us. We're thrilled to hear that Steve provided friendly and informative support during your house valuation. We appreciate your kind words and we look forward to assisting you in the future, whenever you're ready.
★★★★★ 5/5
TrustpilotHuge thank you to Louise Daly and the team
Huge thank you to the team, especially Louise Daly who has been wonderful getting this first time buyer’s purchase over the line. Louise has been instrumental in communication and helping to resolve issues, and making the whole process stress free. Very happy and grateful! ☺️
Jo · 18 June 2026
★★★★★ 4/5
TrustpilotFound Miles & Barr to be proactive…
Found Miles & Barr to be proactive regarding sale of property and Nadine Roberts was very professional and easy to communicate with once sale had progressed.
Kent · 6 March 2026
Agent replied · 20 March 2026
Thank you for sharing your experience with us. We are glad to hear that you found our support proactive and that communication was easy as your sale progressed. Please feel free to reach out if you would like to discuss anything further.
★★★★★ 5/5
TrustpilotEmily was extremely pro-active in her…
Emily was extremely pro-active in her communication and we felt fully informed during the whole process.
Roy · 22 May 2026
Agent replied · 22 June 2026
Thank you for your wonderful feedback, Roy. We're delighted to hear that Emily's proactive communication kept you fully informed throughout the process.
★★★★★ 5/5
TrustpilotLouise and her team have been amazing…
Louise and her team have been amazing with helping us getting our house, thank you so much
Olivia · 12 May 2026
Agent replied · 24 May 2026
We're so glad we could help you with your new home. Thank you for your kind words!
★★★★★ 5/5
TrustpilotEmily Stickler
We are first time buyers, and had Emily Stickler managing our house purchase for us. From start to finish, Emily was fantastic, always chasing third parties for updates and keeping us in the loop more so than our solicitors did! Couldn’t have asked for a better estate agent.
Tom · 16 May 2026
★★★★★ 5/5
TrustpilotGreat experience with Miles & Barr from…
Great experience with Miles & Barr from start to finish of buying our first home.
Nadine has great communication, very prompt in getting back to any questions. She was clear and helpful when encountering obstacles along the way and made the sale as stress free as possible. We fully recommend her and the team
Jay · 18 July 2026
Agent replied · 10 October 2026
Thank you, Jay & Eve, for sharing your wonderful experience. We are thrilled to hear that Nadine provided prompt and clear communication throughout your home buying journey. We truly appreciate your recommendation and wish you all the best in your new home!
★★★★★ 5/5
TrustpilotBecky and Debbie were great
Becky and Debbie were great! They kept us very well informed of the whole process.. thank you both of you, you made a stressful process much easier and we are very grateful to have used you.. highly recommend 😊
Hailie · 21 October 2025
Agent replied · 23 October 2025
Thank you for leaving us a review! Becky and Debbie Mead, your sales progressors will be delighted to hear your kind words. Thank you!
★★★★★ 5/5
TrustpilotThe sales progressor
The sales progressor, Emily Stickler, was professional and helpful all the way through a difficult process. She kept us involved all the way through and was helpful in solving problems that arose. She kept the sale on track and was encouraging even when things looked uncertain. A big thanks, Emily.
Linda · 11 August 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Linda. We're thrilled to hear that Emily provided professional support and kept you informed throughout the process. We strive to deliver a seamless experience with integrity and local expertise. If you need anything further, please don't hesitate to reach out to us
★★★★★ 4/5
TrustpilotLouise Daly was splendid
Louise Daly was splendid - quick, smart and reliable
Philip · 11 June 2026
Agent replied · 22 June 2026
Thank you for your kind words, Philip. We're delighted to hear that you found our support quick, smart and reliable.
★★★★★ 5/5
TrustpilotI am very grateful for Nadine Roberts's…
I am very grateful for Nadine Roberts's considerable help and support in getting my house purchase through. It was a long, difficult and very stressful case but Nadine was excellent. She was a tower of strength. She always kept me fully informed throughout, explained everything clearly, and was always positive and approachable.
Margaret · 19 March 2026
★★★★★ 5/5
TrustpilotHave had a very positive experience…
Have had a very positive experience from the beginning, very professional Curtis. Would like to recommend the company. Thank you particularly to Becky White for keeping me updated on the progression most helpful during what can be a stressful time.
Julie · 20 September 2026
Agent replied · 23 September 2026
Thank you for sharing your positive experience, Julie. We are thrilled to hear that our professional team provided you with valuable support during a stressful time. We strive to keep our customers updated and appreciate your recommendation. If you need anything else, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotExcellent Progression Service
The after sales service with Louise has been brilliant.
Gary · 27 May 2026
Agent replied · 22 June 2026
Thank you for your kind words, Gary. We're thrilled to hear that Louise, your sales progressor, provided you with excellent support and communication. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotLouise was a total star
Louise was a total star. So proactive, empathetic and communicative.
Michelle · 19 May 2026
Agent replied · 22 June 2026
Thank you for your kind words, Michelle. We are thrilled to hear that Louise provided such proactive and empathetic support. Our team strives to deliver a seamless experience through clear communication and professional integrity. We appreciate your feedback and look forward to assisting you again
★★★★★ 1/5
TrustpilotAs a tenant over 2 years with Miles and…
As a tenant over 2 years with Miles and Barrs I repeatedly experienced missed and poor communications, blatant failure to follow procedures and policies, including failures to formally received a complaint. Attitude of senior managers was arrogant and dismissive. A company very much geared towards landlords and NOT tenants.
Chris · 21 July 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide a professional service to both landlords and tenants and will take your comments on board as part of our ongoing review of our processes.
★★★★★ 5/5
TrustpilotVery Professional
Very Professional, Excellent door. Very well installed. My property manger is Julie Greenstreet and she always goes out of her way to help. The liason between her and the owners makes for a great relationship with the tenant. Very grateful to all party's concernered. Thankyou.
Barry · 6 August 2026
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience, Barry. We are thrilled to hear that you found our service professional and efficient. It's great to know that Julie provided exceptional support and helped foster a strong relationship with you as a tenant. We appreciate your gratitude and are here to ensure you continue to receive excellent customer value.
★★★★★ 3/5
TrustpilotI’m giving the company 3 stars Diane 100.
I’m giving the company, Miles and Barr, only 3 stars because to be honest they are hopeless. I’ve had so many problems with them due to the lack of last minute information and requests that at one point I was seriously considering taking my business to another company.
Having said that there is one person who is outstanding.
Diane !!
She is an absolute credit to the company. Always extremely pleasant, helpful in every way, answers any questions I may have, always emails or calls me back when asked, and sorts out any issues I may have. If it were possible I would give Diane 100 stars. In my opinion she should be running the company and the company would be a lot better off if she were.
Ken · 16 July 2026
★★★★★ 4/5
TrustpilotProfessionalism
Our initial viewing of the property by the Sales Advisor who conducted our initial viewing of the property, was unprepared & ill advised before showing us around. However this was compensated by the professionalism of Denise Lumpkin, Sales Progressor, who couldn't have been more helpful.
AB · 3 August 2026
Agent replied · 10 October 2026
Thank you for sharing your experience. We're sorry to hear that your initial viewing was not up to our usual standards. We appreciate your kind words about Denise's professionalism and support. We strive to deliver a seamless experience and would love to discuss any further concerns you may have.
★★★★★ 5/5
TrustpilotDealt with all my needs and queries…
Dealt with all my needs and queries very quick and professionally. Easy and very nice friendly staff, both in building speaking face to face and with my agent via emails. Would recommend and tell anyone how good and friendly miles and barr are as a letting agency
Paul · 14 July 2026
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience, Paul. We're delighted to hear that our friendly staff addressed your needs quickly and professionally. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
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