5/5
GoogleWould like to say big thank you to Shelley Webster, very pleased to choose Miles and Barr's- professional experience trough buying process.PositiveProfessionalism
Trusted Agent profile · Dover
Miles & Barr Deal reviews in Dover
★★★★★
1,012 reviews across 2 platforms
30 Queen Street, Deal, CT14 6ET, Dover, CT14 6ET
Part of Miles & Barr, see every office.
Miles & Barr's office in Dover, at 30 Queen Street, is rated 4.5 out of 5 across 1,012 reviews on two platforms, including 167 Google reviews rated 4.7.
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Reviews
Every review we hold for the Dover office, from every platform, shown as written. First names only.
Google5/5
GoogleLucy was very helpful when I enquired about purchasing a property. Very help and professional. I recommend Miles and Barr DealPositiveResponsiveness, Professionalism
1/5
TrustpilotVery slow
Miles and Barr are extremely slow in putting forward offers., They use a different team for this and an offer can take anything up to a couple of days. I as a buyer haven’t got time to wait in a market like this as you risk loading other properties. I would not use them to buy, sell or rent as their tenants also aren’t vetted thourghly.
1/5
TrustpilotDiabolical customer service…
Constantly lied to during our selling process. Unable to contact when they don’t want to speak to you. We have changed agents*update*. Why doesn’t that surprise me ?! Speak to the Dover branch. They will update you. Albeit their biased version 😢
Agent replied · 22 October 2024
Good evening Sue Thank you for your review, I am sorry to hear of your disappointment. Sadly I cannot find your details in our system as I would like to personally discuss this with you further. Please could you email info@milesandbarr.co.uk and I will look into the matter further. Warm regards. Miles and Barr
5/5
TrustpilotExcellent conversation and follow-up
Holly was excellent during conversations and follow-up. Prompt response to questions. Flexibility in handling our peculiar situation. Above all, very friendly and respectful.
5/5
TrustpilotMiles and bar are the best letting…
Miles and bar are the best letting agent, Highly recommend. Please don't waist your time with non reliable agents, stick to Miles and bar and they will get you exactly what you desire.My search didn't take long after I registered with them.They kept to their words, and reach out to me immediately the property of my choice is in the market.I am grateful.
5/5
TrustpilotMax :)
Max was really helpful during the viewing and answered all of the question that I asked.
5/5
TrustpilotGreat customer service
Great customer service especially Natalie heard. Great local knowledge and went out of her way to help. Would highly recommend
5/5
TrustpilotKerrie was really helpful and very…
Kerrie was really helpful and very professional all through the time. Thanks to her, she made the process seamless and easy
1/5
TrustpilotVery poor experience
Very poor experience. Difficulty for buyer of my property to get a second viewing booked in. Little involvement in sales process.Would not sell through this agent again. Made a formal complaint but they want their fees.
Agent replied · 22 October 2024
Thank you for taking the time to leave us a review. We take customer experience very seriously and I can see that after your formal complaint was submitted, we completed a full investigation on each point raised. Although you were disappointed with the outcome, we have factually indicated why your complaint has been closed. It's disappointing to hear that are not fully satisfied with our services, but if there is anything else I can help you with or you would like to discuss further, please feel free to contact me on e-mail: cx@milesandbarr.co.uk - Mark, Customer experience manager
5/5
TrustpilotSophie Collins was really helpful and…
Sophie Collins was really helpful and prompt during the rental of the property. Thank you
5/5
GoogleThe whole process of buying my first home has been fairly stress free and quick! I really appreciate all the help Miles & Barr gave in support with my purchase.
5/5
GoogleLuke came to do a valuation for me, armed with loads of useful information about what was happening with the property market locally. Would not hesitate to contact him again.
5/5
TrustpilotVery happy with the team
Very happy with the team, in particularly Suzanne who did a great job keeping the chain moving
5/5
TrustpilotSophie was very helpful and worked…
Sophie was very helpful and worked quickly to find somewhere that suited our needs
5/5
TrustpilotHelpful so far
The estate agent Kerry Brunger has been very helpful and professional so far in helping me secure a let in Kent.
5/5
TrustpilotBest Ever
This is the most succint and efficient estate agents ive ever dealt with, they were kind and considerate and so quick. I would highly recommend. from the viewing was amazing and they gave me time to look around and were very caring to the admin and final documents and referencing was user friendly. The staff are really lovely. thank you so much Miles and Barr.
5/5
GoogleRoss Steel is an asset to Miles and Barr Deal, never have I met such a professional individual who couldn’t have been more helpful.PositiveProfessionalism
5/5
Google"Georgia Debling is friendly, observant, keen to assist, and gets things done."
5/5
GoogleIndia was very helpful when I needed some help and advice recently. It was all very efficient & professional.PositiveProfessionalism
5/5
TrustpilotExcellent service from miles and barr
Excellent service from miles and barr. Kept up to date with progress from start to finish emily stickler was always keeping me informed with updates and advice never had any issues or problems it was so easy to sell with them. Well done.
5/5
GoogleLola Santer, thank you for your exceptional assistance in showing us the house. Your professionalism and expertise made the viewing experience memorable for both my partner and me. Ryan
5/5
GoogleMiles and Barr always seem ahead of the game. We've had nothing but 1st class customer service from Dan Curry at the Deal branch. Would highly recommend.
Agent replied · 25 October 2024
Dear Dan, Thank you for taking the time to leave such a positive comment about Dan Curry and our Deal branch. Delivering a great customer experience is of great pride to us. If there is anything else we can help you with in the future, please feel free to contact us. Lauren, Communications Manager
2/5
GoogleWould not recommend. Try to sell at low value. Unrealistic sales pitch and discriminatory in breach of Equality Act.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Miles & Barr Deal hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dover.
