Miles & Barr Deal reviews in Dover

★★★★★ 1/5

Trustpilot

Disgusting how they treat pensioners

Disgusting how they treat pensioners. My poor mum was reduced to tears many times by these people. They laughed and made vile comments her earnings while selling the house she lived in. My mums clean her house every day and yet they gave a bad report on her with fair and poor grades over a couple of washable marks on the plug socket and windows. These are nasty people with no manners but I'm sure you will be treated great if you have alot of money

Ryan · 21 September 2023

★★★★★ 5/5

Trustpilot

We are purchasing a property through…

We are purchasing a property through Miles and Barr and Lisa Cook (Sales Progression Manager) has been great to deal with. We’re unfortunately in a very long chain and she’s taken all of the follow-ups off our plate and ensured it’s been as smooth as possible - not an easy task in a lengthy chain. Thanks Lisa!

Aleisha · 28 February 2024

★★★★★ 5/5

Trustpilot

I had the pleasure of working with a…

I had the pleasure of working with a few members of the team at Miles & Barr Estate Agents while selling properties, and I genuinely could not fault the service. From start to finish the process was handled professionally, efficiently and with great communication throughout.

Kelly · 16 March 2026

★★★★★ 4/5

Trustpilot

Friendly, professional and knowledgeable

A professional service, all of the staff that I met were friendly and accommodating. I was impressed by the Senior Sales Progressor. Suzanne is experienced, informative, friendly and easy to talk to about any concerns I had/have. She is great person to have for linking both the seller and myself for information and, importantly, a sense of respect.

Annetta · 31 January 2024

★★★★★ 5/5

Trustpilot

We’ve had an absolutely brilliant…

We’ve had an absolutely brilliant experience with Miles & Barr and buying our first home, we’ve felt really looked after from start to finish! Our case manager Shelley Webster kept us informed regularly throughout the process, there was never a need to chase things or call up as we knew we were in safe hands. Our purchase went through really swiftly and completely stress free (unbelievable considering we’d been told by so many that this would be the most stressful thing we’d ever do!), Shelley has been an angel and the team at Miles and Barr Deal have also been superb, we were so chuffed when we left the branch with our keys and the most thoughtful moving in box! 10/10

Sophie · 5 February 2022

★★★★★ 5/5

Trustpilot

For selling

Firstly, I am not affiliated with Miles & Barr in any way. This is my genuine experience.I was nervous about selling my property but Miles & Barr were very relaxed and guided me through the process. They gave good advice as to presentation and what buyers want to see which also helped the sale. Throughout the process the Team kept in regular contact about viewings, offers and feedback. They kept communication straightforward, easy to understand and their experience of this industry is clear to see. The house has sold in 4 months, which given current UK circumstances with Covid is a lot faster than I thought. Other notes are:Their fees are standard and dont seem excessive considering our sale price.Their recommended Conveyancers PLS were also excellent and compliment the Miles & Barr service.We never felt pushed or rushed into making a decision.And finally, we would definitely us Mile & Barr again.

Chris · 25 January 2022

★★★★★ 1/5

Trustpilot

STAY CLEAR !Please be careful of this company

Please be careful of this company. They are wicked and conniving thieves. They came into our home with glossy brochures, and you know what the saying is!! mouth and no actions, not one person walked through the door, they done nothing but fobbed us off, saying that we had a viewings, and then at the last minute they said that the customers cancelled, but I knew that they were lying they took our money which was over £200 for the photographs and took our money for the ID checks charge us over £70.00 when other companies do this for free. It was all about money. We had to pay the agent guy £100 cash at the premises too. They said that they would do a deal and put the property up for 12 weeks, but they lied. It was put up for 20 weeks they didn’t sell. They just kept fobbing us off. All they wanted was our money. STAY CLEAR OF THESE ROBBERS & do the decent thing shop elsewhere. We hope that we’ve lost them a few customers from this review. We have let the local authorities know about this. Reply well you have - My partner & you won’t look into anything as your unprofessional- I will get my partner to put her review down when her email is updated - you have all her details

John · 5 September 2023

★★★★★ 5/5

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Excellent service - both lettings and sales

I have let a house through M&B for over a year and just completed its sale. The service has been excellent and the team are friendly and helpful. I would recommend them.

Mark · 19 June 2026

★★★★★ 1/5

Trustpilot

Absolutely poor service

Absolutely poor service. We recently moved out of Tannery Square, managed by Miles and Barr and are being charged a ridiculous fee for normal wear and tear and are being asked to pay for a professional clean despite cleaning the apartment. The agency is keeping over 40% of our deposit and refuses give our deposit back. Furthermore, they initially tried to charge us for items "missing", which were simply left in the closet. Poor service and incompetent handling of our move.

Akif · 30 August 2023

★★★★★ 5/5

Trustpilot

The kindest letting agents!

This is our first time moving and we were very nervous about the whole process, however Natalie made it a breeze! She was so kind and didn’t make us feel like we were at a disadvantage for being newbies to the moving process. She kept us up to date throughout the whole process and now we’re just waiting for the references to go through and we’ll be moving into our first place! So excited and cannot thank Natalie enough for making it such a speedy and easy process.

Chloe · 11 December 2021

★★★★★ 1/5

Trustpilot

Awful agent

Awful agent, i will never be using them, they price properties way to high and nowhere near where what they are worth, when you submit offer they laugh at. All properties are 1st listed at 300k weather its worth that or not. Customer service is disgusting, they dont send you houses which are suitable like they say they will. They do not like working with you and when they acually send you houses that say will accept your offers all of a sudden when u offer it isnt accepted. They also ignore emails when you send them. They also do not ask you for your finances when you submit an offer. This has been on going since 1st of july 2023I contacted the manager as requested by phone and email and never heard back, so clearly didnt want to resolve my issues

Emma · 13 August 2023

★★★★★ 1/5

Trustpilot

Deliberately overpriced, appalling customer service

Deliberately overpriced the property to get the business. Then spend their time trying to get us to reduce it. Promised to update us every two weeks, only received one update in the whole 22 weeks I wasted being with the. No feedback whatsoever on viewings. Do not respond to emails, customer service is appalling. Then when you finally manage to get out of their contract they have the gaul to send an email reminding you of your contractual obligations completely ignoring the fact that they had failed on every front to meet theirs.

Kathryn · 7 August 2023

★★★★★ 5/5

Trustpilot

Sophie Collins has been absolutely…

Sophie Collins has been absolutely amazing. My situation is not one that I wanted but sometimes life takes an unexpected turn. My partner and I had decided to go our separate ways and we have a young son. She has been respectful to me, very understanding and also extremely helpful. I have been kept in the loop at all times and updated on everything as it happened. I couldn't be happier with her service and helpful nature. Thank you so much Sophie. You have made this very difficult time that little bit easier. Thank you very much. Robert Godden.

Robert · 23 November 2021

★★★★★ 5/5

Trustpilot

Excellent Service Highly Recommend

When choosing an agent for our sale we spoke to a few local agents. We decided to go with Miles & Barr as they seemed to be more professional and understanding to our needs. Sam was thorough with his explanation of how the company would market our property and the valuation was spot on.Zoe who did the viewings took the time to walk around the house with me prior to viewings to ensure she was aware of the many good points of our home, as well as what was being left and taken.Like many I wasn't happy with the fees that estate agents in general charge, but i have to admit they were worth every penny.Katie who was the sales progressor for our sale had many issues from the whole chain to deal with, she went above and beyond calling back after office hours to ensure she kept in contact and didn't keep us waiting for answers to enquiries. She is a real asset to the company and her working hours spent on our sale must come close to the fee we paid.After viewing many properties with other local agents and seeing how they dealt with communication and follow ups from viewings we had made, I AM SO PLEASED I CHOSE MILES & BARR as the other companies did not pay as much attention to detail and were very slow in dealing with enquiries and offers we made.Thank you Miles & Barr - Highly Recommend

The · 15 September 2021

★★★★★ 5/5

Trustpilot

bought through miles and Barr

we started our long journey to buy our property in February. our Sales Coordinator Louise was Ace. She kept us informed of all developments along the way .Louise liaised between all parties involved Louise was professional, polite, and always there on the end of the phone or by email reassuring me along the way that we would get there in the end.We haveand move into our new property very soon . we could not be happier thank you so much

Rosemary · 8 September 2021

★★★★★ 5/5

Trustpilot

From the first day we viewed our to be…

From the first day we viewed our to be home, we felt welcomed, supported and advised by the estate agents showing us around the property, to the sales agent managing us and our offer of the property. We were kept up to date with all information we needed to provide and the service was smooth and efficient. No query or question was too difficult and Miles and Barr were professional and sympathetic throughout. During the waiting process between our offer being accepted and the exchange we were kept up to date with the stage of the chain every fortnight before we had to ramp things up as we neared completion. Thank you Miles and Barr. A truly swift and easy service. Emily Stickler was absolutely fantastic. She kept us updated throughout the entire process, and as first time buyers she was clear and explained every step along the way and what to expect and when. She communicated efficiently with our solicitor and the ongoing chain and kept us all up to date with regard to the various hoops we, or the vendors had to jump through to move things along. Emily made the house purchase as stress free as possible and we really are thankful for her.

Carrie · 8 September 2021

★★★★★ 4/5

Trustpilot

Great communication with all parties

Although the sale took a very long time to complete, the support from Louise Daly and the Miles & Barr team meant we always felt looked after.Louise was our main contact during the sale and was incredibly helpful throughout. She worked hard to maintain the momentum of the sale, particularly as it continuously seemed to be stalling due to slow solicitors. She was always fast to respond, even out of hours. She was polite, friendly and knowledgeable. Without her support, I'm sure the sale would have taken a lot longer to complete.

Emma · 22 August 2021

★★★★★ 5/5

Trustpilot

Professional Service

Blake arrived prepared for the initial visit, and took measurements throughout the house. We explained we had other appointments but as his agency had come recommended we would probably list with Miles & Barr. He accepted this with good grace, and returned to complete the contract once the other agents had visited. There was a better percentage fee offered by one of the others and our fees were adjusted to come into line with that more favourable rate. The house sold on the first day it was marketed.

Lyn · 10 August 2021

★★★★★ 5/5

Trustpilot

A genuine Estate Agent who cares about their customers

I had been searching for a new home for a good few months, approached every estate agent possible & wasn't having any luck. Was beginning to give up hope when I literally struck gold at Miles & Barr when I received an email back from the lovely Holly Hill. I explained my situation and my search criteria and she took it upon herself to go over and beyond to help me find what I was looking for, providing me with options and really listening to my needs. She had the patience of a saint answering all my questions and explaining the process. I really felt like she cared about myself & the landlady and ensured we were the right mix. Totally recommend Miles & Barr especially Holly. Thank you so much. You really did restore my faith in the rental market at a really tricky time.

Anita · 9 August 2021

★★★★★ 5/5

Trustpilot

Can't give anything but10 out of 5!

Can't give anything but10 out of 5!! Anna is a credit to M&B!! The process has been made so much easier with her help! The process has been speedy and most of that is down to Anna's protection approach to what is quite a stressful time! We, recently have had a very poor experience with one of your competitors and so was refreshing to find that letting agencies are NOT all the same! Thank you. Kevan powell

Kevan · 28 January 2022

★★★★★ 5/5

Trustpilot

Would highly recommend.

DezUrwin · 6 May 2026

★★★★★ 5/5

Trustpilot

Property sale

As his executor, I sold my late father's house through Mile & Barr. The sales team were 'on it' right from the start resulting in a buyer being found within days of the property going on the market. So, well done to Matt Brisley and all involved. Debbie Mead was then responsible for progressing the sale which she did admirably - on the case of those dragging their heels when necessary and keeping me up to date throughout. Thank you.

Nicholas · 25 June 2021

★★★★★ 5/5

Trustpilot

Couldn't have asked for more...

Couldn't have asked for more from Miles and Barr with our house move. Tom Philbrick and Debbie Mead looked after us so well despite hiccups and delays along the way. Debbie was brilliant, she brokered some difficult conversations, kept us updated at all times and it was clear that she had our interests at heart. I really felt that I could talk to Debbie, she was always available and very receptive to our needs. In addition, throughout the house searching process and subsequent negotiations when we had found a house, Tom was also really helpful; he explained all the transactional small print clearly, was very respectful when he came in to our home and managed to get the property we wanted at the right price for us. All in all the whole team were superb, thank you :)

Dan · 25 June 2021

★★★★★ 1/5

Trustpilot

Shocking complacency and incompetence

Goes back to November when I accepted an offer for my house from a company that it turns out wasn't even formed yet.Progression 'team' did nothing until mid January. Jodie Winch seems to be the entirety of the 'progression' team. Utterly unfit for purpose. Acknowledged communication failures..... nothing heard for another month. Nothing changed. All the chain worked towards (and were ready as agreed) the end of March..... not Miles and Barr. No communication, no checks that this was a viable buyer, no due diligence. It appears that their mortgage wasn't applied for until mid Feb !!!Drifted to end of first stamp duty holiday. Nothing happened. Buyer is now clearly totally unwilling to complete the sale. Drifted towards second stamp duty holiday. Nothing happened. Whole chain eventually collapsed. Incompetence, lack of communication, apathy, no due diligence, acknowledged failures not corrected, un-interested management.Shocking, upsetting experience and the end of my mums' dream move. Avoid, avoid, avoid.

Tim · 17 June 2021