Every review we hold for the Dover office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBuying our first home through Miles & Barr
We brought our first home through Miles & Barr Cliftonville, we always found the staff to be friendly & helpful. Whilst arranging viewings staff were very good at finding houses to match our needs as a family. All the staff at Cliftonville office were extremely helpful especially Alice Fridd & the manager Joe Bull. Our review is mainly based on Louise Daly our sales progressor. Louise went above & beyond to help & guide us through the whole process. Due to Covid-19 our sale went over the normal timescales & Louise was amazing throughout the whole process. Louise always replied promptly to my emails & was there to reassure me when it felt like we would never exchange. I am so grateful to Louise for everything she has done for us since our offer was accepted on our first house on February 1st, It is now the end of August & we are finally in our new home!!
Xxsammyxx1989 · 27 August 2020
★★★★★ 5/5
TrustpilotA Star Performance
The team at Miles and Barr made a real difference in our experience of selling our property. Our main point of contact, Louise Daly, is a star. Her professionalism, expertise, and communication skills shone through in smoothing out what might otherwise have been a difficult process. In particular, regular updates were very helpful in progressing the sale.
Steve · 22 September 2025
★★★★★ 1/5
Trustpilot£60 wheeze to get verified is not helping sell your home
As an investor, their idiotic £60 charge to get a customer verified means I wouldn’t even view a property with them. If looking to use them to sell, don’t, they are clearly more interested in cheap wheezes to make more money than getting the best price for your property. They make enough from their commission to cover this cost.
Bryan · 22 June 2024
Agent replied · 22 October 2024
Dear BryanWe take the point raised in your review seriously, as we take great care in delivering a professional and transparent experience. Sellers and buyers are required by law to have an Anti-Money Laundering (AML) check before a home can be marketed to buyers and a sale agreed to buyers. Like many other businesses within our industry, these checks are an additional charge as they are carried out by a professional, qualified third party.
★★★★★ 5/5
TrustpilotProfessional
I found Miles and Barr to be very professional and helpful in all my dealings with them.Special thanks to:Suzanne Bearden kept me informed at all stages of the process of buying our property. She was always confident and reassuring and took time to answer my questions.13 Nov 2023MRS SUSAN SHERMAN (buyer)
Terence · 5 January 2024
★★★★★ 5/5
TrustpilotEfficient and Supportive Throughout
The sale was agreed rapidly and M&B were very supportive throughout what seemed to us a long UK sales process, right through to exchange and hopefully completion next week
Nicholas · 16 May 2026
★★★★★ 1/5
TrustpilotOne star is quite generous
One star is quite generous. I cannot possibly express just bad Miles & Barr are. It would be easy to think this is just a rant from a disgruntled tenant but after the time, money and love that was put into our property we have been treated like something someone has stepped in. We has respect for our home and have looked after it as though it was our own. The outgoing inventory supports this. Throughout the whole tenancy we were constantly praised for how nice, clean and decorated the property was, paid in advance and always kept on top of everythingThey haven’t a clue about the law, children and disabilities. Property managers definitely aren’t employed for their brains nor their experience. Rude, self entitled and so unprofessional. The overall lettings manager struggles with anything that requires important attention and hides behind her computer. We had been warned prior to renting with them that they were a nightmare, however we loved the house and area so took the house. Trying to get anything done is hard work, which is why we did so much as tenants to the property ourselves. If we waited for them each time the house would have gone into ruin! As it is the house was left in immaculate condition and a brand new garden for new tenants to enjoy! Be warned they will actively discriminate against disabled children. As tenants we did everything to the house but we asked for one little arrangement and the agent and landlord thought breaking the law was the better option. Even better was issuing a section 21 in revenge for reporting the discrimination and lying saying the landlord was selling only to see it being re let! Honesty is not Miles & Barr. Also be warned make sure you sign the inventory and record delivery any differences because they will try screwing your over and charging for things that do not appear on the ingoing and outgoing inventory. You have to threaten them with dispute to get your money back. They did this to my neighbour down one and to us.
Sleeplessinsun · 28 February 2020
★★★★★ 5/5
GoogleDan Curry and his team were wonderful to deal with. Having dealt with 100s of agents in my 25 years experience Dan was professional, responsive and honest. For a first time buyer you need this. Thx Dan 🙏🏻PositiveResponsiveness, Quality, Professionalism, Value
Sophie · 26 October 2021
Agent replied · 25 October 2024
Thank you for your kind comments, Sophie. It's great to hear that Dan was professional, honest and communicated efficiently. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Mark, Customer Experience Manager
★★★★★ 5/5
GoogleI received the most amazing service from start to finish during my buying and selling process! Dan Curry was exceptionally helpful, always kept me updated and informed. I would 10/10 recommend Dan and Miles and Barr to anyone!PositiveResponsiveness, Quality, Professionalism, Value
Jenna · 26 October 2021
Agent replied · 25 October 2024
Thank you for your kind comments, Jenna. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Mark, Customer Experience Manager
★★★★★ 5/5
GoogleThank you for your expert and informative valuation as well as an understanding and curtious conversation regarding our needs
Grizbee · 2 November 2025
Agent replied · 9 November 2025
Hello, thank you so much for your 5 Star review and kind words. The team are delighted to hear your feedback and we are very happy we could provide you with an excellent service.
★★★★★ 5/5
GoogleAimee Wilkinson gave all the time, grace and attention she could to make sure I had the best experience possible!
Joshua · 23 October 2025
Agent replied · 9 November 2025
Hi Joshua, thank you so much for your kind review. Aimee was delighted to hear your feedback and we are pleased as a team that you had a wonderful experience. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotFran and Jullie are exceptional
Fran and Jullie are exceptional - so talented, helpful, knowledgeable. We're very pleased with how they both helped us, from start to finish. Will be recomended to my friends!
Shanes · 7 May 2026
★★★★★ 5/5
GoogleMiles & Barr valued our property at exactly what we thought it was worth (this was £75,000 higher than the lowest valuation we had received from other agents in Deal). We had numerous viewings and interest before it even went on to Rightmove, and an offer at the full asking price in the first week, which we accepted once their property had sold. We chose M&B to sell our house, despite the slightly higher 2% fee as they were marketing the only property in Deal that ticked all of our boxes (what we were after was quite specific). In the end, unbelievably, Matt found us an even better property and managed to secure it for us! Despite being at the top of a 5 party chain, all went to plan and we moved in 3 months later in the Summer of 2018. We found all of the staff at Miles & Barr, Deal, including their financial advisor, to be friendly, helpful, professional and super efficient. Nothing was a problem for them. They conducted all the viewings on our house, which, as busy people we really appreciated. This time last year, finding and moving to our dream house seemed like a very a long shot but I am over the moon to be writing this review sitting in our new sunny conservatory with our 2 contented cats. Thank you Matt and everyone at Miles & Barr, Deal for exceeding our expectations!
Mrs H O'Brien
Helen · 27 October 2019
★★★★★ 2/5
TrustpilotUnsure
Unsure. Starting off the selling process but costs seem excessive. A marketing fee of £299 and checks for another £60 seems excessive. Is this normal? Debating changing
Gabrielle · 19 May 2026
★★★★★ 5/5
GoogleHolly was lovely with regards to the viewing. The service was just wonderful, very polite, and prompt from start to finish when dealing with Shelley Webster, nothing was too much trouble, dedicated and super helpful with everything, i cant thank her enough! The team at Deal are a credit to Miles and Barr.
Maria · 11 October 2023
★★★★★ 5/5
TrustpilotReassuring and professional service
Reassuring and professional service. Louise, our sales progressor was terrific.
Ashley · 17 January 2026
Agent replied · 22 January 2026
Thank you so much for your kind words, Ashley. We're thrilled to hear that you found our service reassuring and professional, and that Louise provided you with terrific support. Your feedback inspires us to continue delivering trustworthy and reliable service, and we look forward to assisting you again in the future.
★★★★★ 5/5
Trustpilotgreat service
Miles and bar looked after us every step of the way, and kept us informed throughout the selling process.In particular I would like to mention Shelly Webster who made the process personal and informed us as each step moved towards completion.A huge thank you to Shelly and the team!!
Sue · 7 January 2024
★★★★★ 5/5
TrustpilotI can’t thank everyone enough - Especially Lisa Cook
I can’t thank everyone enough. From start to finish the team have been exemplary. Lisa Cook has been outstanding in dealing with my solicitors and keeping me and everyone updated of the difficulties in the chain and how these were being rectified. Thank you Miles and Barr
MM · 18 January 2024
★★★★★ 5/5
GoogleBuying/selling a property can prove quite stressful, as we experienced when we moved last year.
However, our dealings through Miles & Barr Deal branch were a whole lot more pleasurable. As we now live in Norfolk, it was not possible to travel to Kent on a regular basis, and we therefore needed to rely upon Shelley and her colleagues to conduct several viewings etc. We were kept up to date at each stage, and once an agreeable offer had been made, everything went smoothly with the transaction, thanks once again, to the continued support from the Miles & Barr Deal team. To sum up, if all buying/selling experiences were as well managed, moving would be a breeze!
Richard · 11 October 2024
★★★★★ 5/5
TrustpilotMany thanks to Shelley Webster
Many thanks to Shelley Webster, What a smooth transaction, keeping me informed all of the way and making everything so personable to me and my house sale. What could have taken the normal 4-5 month estimate of the house progression was done in just under 3 months!
Michael · 4 January 2024
★★★★★ 5/5
TrustpilotEmily Stickler
Good communication from Emily who was very helpful throughout the process.
Nick · 17 December 2025
Agent replied · 22 December 2025
Thank you for leaving us a 5 star review!
★★★★★ 5/5
TrustpilotExcellent help on journey to completion
Miles and Barr took stunning photographs that ensured a very quick sale. They stayed with us for the entire journey to completion and were always helpful, courteous, and persistent, despite difficult circumstances. I do not think we could have completed the sale without their tenacity and help in sorting out problems to do with the forward chain.Katie Powell was fantastic, communicating with all parties to ensure the sale happened.
Victoria · 28 October 2021
★★★★★ 5/5
TrustpilotDefo recommend!
We had a fantastic experience working with Denise on our purchase. From start to finish we felt in very good hands, and we even managed to have a bit of a laugh along the way.
Maximilian · 20 February 2026
★★★★★ 5/5
TrustpilotMolly Mallon handled my requests and…
Molly Mallon handled my requests and appointments to view brilliantly and Jake Chamberlain was very helpful in ensuring my viewing went well and satisfactorily.I could not proceed with 67 Tower Hill Dover Kent because the access steps from the street and contacted the office and Jake was contacted. Jake contacted me and we had a discussion about my reason. Overall satisfied with your services today.
UBA · 28 April 2022
★★★★★ 5/5
GoogleReally great experience with Steve and Aimee, very interesting Valuation.
Debbie · 15 December 2025
Agent replied · 23 January 2026
Dear Debbie, Thank you for your 5 star review. Aimee and Steve were delighted to hear your feedback that you have a good experience with us and very grateful for your kind words. We are here whenever you need us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
