5/5
TrustpilotMiles & Barr ... Louise Daley
Louise was excellent and very professional from start to finish, nothing was ever to much and her communication and knowledge was second to none.
Trusted Agent profile · Dover
Miles & Barr Deal reviews in Dover
★★★★★
1,005 reviews across 2 platforms
30 Queen Street, Deal, CT14 6ET, Dover, CT14 6ET
Part of Miles & Barr, see every office.
Miles & Barr's office in Dover, at 30 Queen Street, is rated 4.5 out of 5 across 1,005 reviews on two platforms, including 167 Google reviews rated 4.7.
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Reviews
Every review we hold for the Dover office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThank you for your helpful assistance…
Thank you for your helpful assistance in the successful purchase of our property.
Agent replied · 22 June 2026
Thank you for your kind words. We are thrilled to hear that our professional support made your property purchase smooth and efficient and we appreciate your trust in us. We look forward to assisting you again in the future
5/5
TrustpilotThey actually listen....
The team at Miles and Barr have been excellent. From the initial valuation they were helpful and informative and most importantly, they listened. This carried through for my interactions with them, no matter which stage of the sale.
Agent replied · 23 October 2025
We're happy to hear that our team provided excellent support throughout your sale. We appreciate you highlighting our proactive approach in resolving complications and ensuring a quick sale. Thank you for recommending us!
5/5
TrustpilotDebbie at Miles & Barr was very helpful…
Debbie at Miles & Barr was very helpful when purchasing our first home. Her communication was excellent when we had any questions or queries.
5/5
TrustpilotLisa Cook went above and beyond
Lisa Cook went above and beyond her role and really was fully responsible for helping us move despite multiple hurdles faced with our mortgage application etc. It was not a straight forward chain or journey but her guidance, advice and patience was incredible and she even ended up supporting the whole chain eventually as other sales progressors were hard to contact. Thank you Sarah, Lisa and Team!
5/5
TrustpilotWe met with Jake |Chamberlain of Miles…
We met with Jake |Chamberlain of Miles & Barr at a property to let. He was professional with a good degree of amiability throughout our meeting. In addition he appeared at all times to give a believable air of honesty which was refreshing in the present situation. We took up an inordinate amount of his time with questions and hypothetical scenarios and at no time did we feel that he had anything else to do except concentrate on us, the customer. Our appointment with Jake was very good as we had an unusual situation which he assured us would not be a problem an he gave us advice which we valued. It is a shame that we did not apply for the rental as Jake was such a likeable face to Miles & Barr. Due to our experience with Jake we would readily recommend the company
5/5
TrustpilotFran was absolutely superb
Fran was absolutely superb.
5/5
GoogleI commissioned Miles & Barr to sell my home & I accepted an offer with 48 hours of it going to market. I can’t thank the team enough for their proactive approach & customer service.
Agent replied · 9 November 2025
Dear Matthew, wow what a result! Thank you for taking the time to leave us a review, the team are very excited and pleased to have done such a good job for you. We all really appreciate your feedback and now hoping for a smooth completion.
5/5
TrustpilotThank you!
From start to finish the team looked after us. From the initial show round to the completion. Communication was brilliant and nothing was too much bother.
Agent replied · 22 January 2026
Thank you so much for your wonderful review, Claire. We are thrilled to hear that our team, especially Louise, who was your sales progressor, provided you with such reliable and supportive service throughout your journey. Your kind words motivate us to continue delivering quality experiences, and we look forward to assisting you again in the future.
5/5
TrustpilotExcellent sales experience-Miles and Barr
Sam .. and Emily Stickler did a great job.. selling the flat [which had languished with another agent for almost a year] within the first month.
Agent replied · 22 January 2026
Thank you so much for your kind words, Sue. We are thrilled to hear that Sam and Emily, your sales progressor, did a great job selling your flat so quickly after it had languished with another agent for almost a year. Your trust in our service means a lot to us, and we look forward to supporting you again in the future.
5/5
TrustpilotHad a great service from Miles & Barr…
Had a great service from Miles & Barr purchasing our property. Debbie mead who took care of the purchase/sale was exceptional, dealing with us and the solicitors to make it as smooth as possible.
Agent replied · 23 October 2025
Thank you for giving us such a good review! We will be sure to pass your feedback on to Debbie, your sales progressor who will be delighted to hear that she has made an impact to alleviate any stress and make the sale and purchase as smooth as possible!
5/5
TrustpilotExcellent Estate Agents
Miles and Barr are very proactive and honest. They are confident with their selling strategies and know how to implement them for eveyone's benefit. The staff in the Cliftonville Office are exceptionally helpful and are happy to talk anything through with you at any point. I have been through a house selling and buying process with them recently, and in particular the progression officer Louise Daly was a great support and extremely professional. I would recommend you use this estate agency.
5/5
GoogleThe whole team including those not at the branch have been very helpful and professional and would highly recommend
Agent replied · 18 April 2026
Dear Heidi, Thank you so much for your kind words. We are thrilled to hear that the whole team has been helpful and professional in providing you with quality service. Your recommendation means a lot to us and we look forward to supporting you again in the future.
5/5
TrustpilotThe staff at Miles & Barr were truely professional
The staff at Miles & Barr were excellent. Max who facilitated the viewing was very punctual and knowledgeable, and no question was too much trouble. Sian in the Lettings Department was a real professional, very courteous and again was always willing to answer questions. Her speed of response within the whole process, from application to confirming the letting, was exemplary, and her level of communication was superb. All I can say is that the service overall was outstanding and that I would highly recommend Miles and Barr.
5/5
TrustpilotSuzanne Beard
All the staff I had contact with were very polite & courteous, dealt effectively & efficiently with any concerns I raised, made the whole process as strew free as it possibly could be. Wouldn’t hesitate to use your services again.For me it was a complete blessing to have Suzanne Beard in my corner. Her understanding and approach under difficult personal circumstances were exemplary. I so appreciate the care and efficient way she guided me through the process. Big thank you Suzanne.
5/5
TrustpilotPurchasing a home
From beginning my property search with Miles & Barr each employee has been extremely helpful, understanding and professional.
Agent replied · 23 February 2026
Thank you, Nikki, for sharing your wonderful experience with our team. We are thrilled to hear that our support made your property search comfortable and efficient. Our team strive to provide clear communication and integrity throughout the process. If you need anything further, please do not hesitate to reach out to us.
1/5
TrustpilotI contacted Miles n Barr for a valuation…
I contacted Miles n Barr Tenterden Kent for a valuation on my house by email a male agent phoned me and made me feel very uncomfortable he was extremely condescending to the point where I was feeling very hurt he made me feel like I wasn't good enough for their services I have a beautiful 4 bed semi in an equally beautiful part of Kent now were talking about October 2023 where most people are reluctant to put their house up for sale and the economy is at its worst so you would think that estate agents would be working harder to get some properties on their books but this man had such an awful attitude I'm a very friendly lady always helping others the best I can always polite but this male agent really pushed me to the limits he would not stop he had aggressive attitude, has no people skills and absolutely no empathy for people I had the phone on loud speaker and my husband was listening who was appalled by the agents attitude, I said to the agent if you don't want our business it's fine I can always go somewhere else he said ok and I was about to reply and he put the phone down on me !!I left a message on their website asking for the manager to please call me but I've had no response hence this review.Thank you for your reply Miles n Barr. Had a message been left to call your branch I would of called you back by return however as no message was left (on either landline or mobile) that would have been impossible ! Other local agents must be benefiting from your unprofessional behaviour, a message to prospective vendors please don't let my experience with Miles & Barr put you off instructing alternate agents.
Agent replied · 22 October 2024
I’m sorry to hear you feel you haven’t had a good experience in your communications with us. I understand your property has been on the market with several estate agents over the last couple of years and disappointingly remains unsold, so you are looking to change estate agents and contacted us. We pride ourselves in giving honest advice on price and marketing and have a duty of care to do so. Agreeing to market a property at a price that the market dictates is not accurate or is too optimistic will only further delay finding a buyer for you. Having spoken to the branch manager, Joe, he advises he has called you on various occasions but hasn’t yet received a returned phone call from you. If you would prefer to communicate with Joe over email, please contact him at Joebull@milesandbarr.co.ukThank you for your review, we hope to hear back from you soon.
5/5
GoogleI used the Deal, Kent office of Miles&Barr when I sold my property and was very impressed with their service. Dan Curry was very efficient at organising viewings and keeping me updated, always responded to emails and calls very quickly and was very helpful. Would not hesitate to use again.PositiveResponsiveness, Professionalism
Agent replied · 25 October 2024
Thank you for your kind comments, Bibi. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Mark, Customer Experience Manager
5/5
GoogleHad an excellent experience buying a house from Miles & Barr. Shelley Webster was a godsend for all my questions as a first time buyer. Excellent service and a really lovely touch to add the painting of Deal when I picked up the keys. Highly recommend as an estate agent.PositiveQuality, Professionalism
Agent replied · 25 October 2024
Thank you for your kind comments, Isobel. It's great to hear that you have been well looked after, as we know how daunting buying your first home can be. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
5/5
TrustpilotGreat Support from Debbie T
Debbie Thwaites acted as our sales progressor for our recent purchase of our first property.
Agent replied · 20 March 2026
Thank you for sharing your wonderful experience with us, Beth. We are thrilled to hear that Debbie provided such supportive and professional assistance throughout your property purchase. It's great to know that her efforts made a daunting process feel positive and seamless. We appreciate your kind words and wish you all the best in your new home
1/5
TrustpilotDo Not Use Them
I completely agree with a previous comment citing 'Misleading practices and lack of accountability'I strongly advise anyone not to use them or to move to another agent after my stressful and upsetting experience.If you are tied in, do not believe anything they tell you and insist on receiving all communication and confirmation of conversations from them in writing so that you have a paper trail of everything you are told. Make sure you attend all viewings with them if possible. Speak to any proposed buyers yourself and double check everything . If your property is empty then do not allow them to access without you attending. Regularly check on your property. I wanted an apology for their underhand practices, which potentially cost me thousands, but all I got was more lies and denials. No apology, no accountability.
Agent replied · 22 October 2024
Dear Mrs Jenkins, we are saddened to read your review as we take the subjects raised in your comment seriously. We understand that our colleagues have been liaising with you and have addressed all concerns raised.
5/5
TrustpilotThanks M&B Westgate
As Executor of her Will I have just completed the sale of my mother-in-law's flat using M&B's Westgate Branch. Throughout the team were excellent. There were some frustrating delays as always seems to the case but I was proactively updated on all developments by the whole team. Special mention goes to our Progressor, Debbie Mead who was excellent. She really seemed to "own" the result for the family given that the Estate proceeds could not be distributed until the sale was closed. The level of focus was much appreciated given that she must have had other transactions to manage. I would thoroughly recommend the whole team.
5/5
TrustpilotAmy Whiffin - Amazingly helpful!
Amy Whiffin is the most helpful, patient and understanding agent ever. We have dealt with her since she was at Advanced lettings and her professionalism and drive to help and always find a solution to a problem is a credit to her. She always has the time to give when you call (and sometimes I do drive her mad I'm sure), but she is always ready to listen. Amy is time effective and we never have to wait very long for a response. A credit to Miles & Barr.Thanks for everything Amy!!
5/5
TrustpilotVery pleased with service all the way to completion!
We recently bought a property through M&B. The viewings and information were excellent quality, and we were particularly impressed by the service of sales progression which kept the process moving to a close efficiently and ironing out any wrinkles. Thanks to Emily Stickler particularly for this. We would have no hesitation in recommending Miles & Barr.
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Miles & Barr Deal hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dover.
