Every review we hold for the Dover office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe service is great
The service is great! It really takes the stress and any annoyance out of our lives. We have full trust in the team and always think that quotes are reasonably priced.
Nicola · 14 July 2026
Agent replied · 10 October 2026
Thank you for your wonderful feedback, Nicola. We're thrilled to hear that our service has taken the stress out of your life. Our team is dedicated to providing professional support with integrity and local expertise. We appreciate your trust and look forward to continuing to deliver great value for you
★★★★★ 3/5
TrustpilotMostly ok
I was a tenant with Miles & Barr for 3 years. They were quite slow to get problems sorted out, and at the end of my tenancy they created confusion/worry for me as they did not seem to know that my moving out date had already been decided and told me I needed to give 2 months' notice, which I didn't need to.
Anna · 14 July 2026
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, Emily kept up up to date every step of the way, making our move go smoothly and taking off the pressure
Tania · 14 May 2026
★★★★★ 5/5
TrustpilotThe service we have received has been excellent
The service we have received has been professional and courteous throughout and our requests for viewings in order to do things like measuring up have always been agreed without fuss.
Liam · 17 July 2026
Agent replied · 10 October 2026
Thank you, Liam, for your wonderful feedback. We are delighted to hear that our service has been both professional and courteous. It's great to know that we have efficiently accommodated your requests for viewings.
★★★★★ 5/5
TrustpilotTo Abi for being so helpful
To Abi for being so helpful, professional & patient with us in the last few months, she made it so easy for us, thank you! X
Chloe · 6 August 2026
Agent replied · 10 October 2026
Thank you, Chloe, for your kind words about Abi's support. We are thrilled to hear that she made the process easy for you. Our team is dedicated to providing professional and efficient service, ensuring clear communication every step of the way. We appreciate your feedback and look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotAlways difficult to choose the right…
Always difficult to choose the right estate agent as there are so many out there. I went with Miles and Barr. They arranged the photos and information about the property. I wasn’t happy with the description and emailed the agent in the evening. The ad was changed and I was contacted first thing in the morning to discuss. Also we were given the help of a sales progressor which I didn’t really think was necessary but in fact, it was excellent. If I was not having a response from the solicitor and had a concern, I emailed Becky and within half an hour I would have an answer to my query. I felt confident in the advice she gave to move the sale forward. Louise in that department was also very supportive. All in all, as good an experience as possible in this difficult market.
Victoria · 20 February 2026
★★★★★ 4/5
TrustpilotOn the whole a good experience
Can not fault the start of the process, The Sales staff were brilliant, we felt they were honest and helpful, always coming back to us when we had questions. They didn't really have to sell our house as we were lucky enough to sell to our first viewer. We were not impressed by the, all be it, indirect pressure we had from their panel solicitors, despite our clearly stating we would not use them, they kept trying to get us to and labelling it as a 'mistake' if that is the case take note of our instruction that we are not using them the first time and do not continue to try and get us to sign up with panel solicitors.Once sold, although our Sales Progressor was very friendly and a nice person, we felt everything slipped from this point, we could rarely actually speak with her, we could always leave a message but she rarely called back, preferring it seemed, to email. She did eventually provide an adequate service and get things moving for us, but we felt only because we would not give up and continuously chased things.However, despite the disappointment of the after sale process, on the whole we had a good experience, the staff were all friendly and we can understand why M&B have a good reputation. We would definitely recommend them as they are, on the whole, very good at what they do.
Debra · 8 August 2024
★★★★★ 5/5
TrustpilotBrilliant communication through out
Brilliant communication through out. It has been lovely to speak with Abigale and having such fast and effective response.
Gemma · 16 September 2026
Agent replied · 23 September 2026
Thank you for your wonderful feedback, Gemma. We are thrilled to hear that you experienced brilliant communication and effective support from Abigail. Our team is dedicated to providing professional and efficient service, and it's great to know we met your needs. If you have any further questions or need assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotMiles and Barr were great in finding us a buyer so soon after a previous sale fell through twice!
Miles and Barr were great in finding us a buyer so soon after we put our flat on the market, even after we had previous buyers fall through and the disappointment that comes with that.
Phil · 28 May 2026
Agent replied · 22 June 2026
Thank you for sharing your experience, Phil. We're thrilled to hear that our team efficiently found you a buyer so quickly. We're glad Louise's professionalism and support made a positive impact. We appreciate your kind words about our local expertise and commitment to clear communication.
★★★★★ 5/5
GoogleAfter a lengthy time on the market with little interest , Claudia approached us , confident she could sell our house .
We decided to get on board with miles and Barr and within hours we were getting viewings , the communication and feedback have been exceptional and we finally felt hopeful .
We now have an offer at full asking price and cannot thank Claudia enough for her hard work and proffesional approach .
Lesley · 11 October 2024
★★★★★ 5/5
TrustpilotThe sales team were very helpful and…
The sales team were very helpful and friendly and during the sale period Denise the Miles and Barr liaison person kept us up to date with the progress, ie for the solicitors, surveys etc.
Ray · 28 May 2026
Agent replied · 22 June 2026
Thank you for sharing your wonderful experience, Ray. We're delighted to hear that our sales team provided helpful and friendly support. It's great to know that Denise, your sales progressor, kept you informed throughout the process
★★★★★ 4/5
TrustpilotWe were very impressed with Debbie…
We were very impressed with Debbie Mead's handling of our sale, particularly when an issue arose further down the chain as a result of the PM law saga. Debbie's input was invaluable and helped all parties swiftly find a resolution and move to completion.
Tom · 9 March 2026
Agent replied · 20 March 2026
Thank you for sharing your experience, Tom. We are glad to hear that Debbie's professional support was invaluable in resolving the issue. We apologise for any challenges you faced during the process with another solicitor within the chain but we are pleased to hear Debbie helped facilitate a solution and a new firm of solicitors.
★★★★★ 4/5
TrustpilotTake responsibility for your choice of solicitor
This is my second experience with M&B in 6 months. I was happy to go with them a second time, even happier that I didn't use the solictors that they regularly work with the second time around, but successfully worked with Girlings instead. It's true there are a few bolt-on costs for photos, ID checks, EPC rating, but we were made aware of them before signing the contract. Apart from a bit of a slow start when you're so keen to lock in an offer, the committed and longer term staff were always very helpful. Having worn Rebecca Gravener out with the previous sale, her help was less necessary this time. All the same, once again she was on the case before the rest of us every step of the way. Lynette also, charming and helpful when the buyers visited for a final view.
Nicky · 10 July 2024
★★★★★ 5/5
TrustpilotBecky White was fantastic
Becky White was fantastic. She helped us all along with our quite difficult transaction. We really appreciated her help. She was friendly, efficient and always answered our emails. Thankyou Becky.
Graham · 20 February 2026
★★★★★ 5/5
GoogleI have recently purchased through the Miles and Barr (Deal) branch. Although quite a nerve-racking experience with offers on the house going to “best and final” bids, Dan Curry was brilliant to deal with. He was responsive and reassuring and it felt as if he and the team cared about us and helping us to get a good outcome.
I was also extremely grateful to Ruth Russell (Mortgage Advisor) who was very communicative and able to fit us in for appointments at very short notice!
Thank you both, it’s very much appreciated and I’d recommend you to anyone.PositiveResponsiveness
Megan · 26 October 2021
Agent replied · 25 October 2024
Thank you for your kind comments, Megan. It's great to hear that we lived up to and exceeded your expectations. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Mark, Customer Experience Manager
★★★★★ 5/5
GoogleFrom Start to finish Miles & Barr in Deal were fantastic! In the space of a couple of months they sold two of my properties and were very amazing in the purchase of my next property. Dan Curry was our dedicated miles & Barr agent. Dan kept us informed all the way, helped with anything we didn't understand or needed extra help with.
Dan Curry Made our Miles & Barr experience one to return for! Cheer's Dan for finding us our dream house in Worth!PositiveResponsiveness, Quality, Professionalism, Value
Jamie · 26 October 2021
Agent replied · 25 October 2024
Thank you for your kind comments, Jamie. It's great to hear that Dan helped you every step of the way and ultimately helped to find your dream home. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Mark, Customer Experience Manager
★★★★★ 5/5
TrustpilotMiles and Barr sold our property
Miles and Barr sold our property. It was a very difficult chain (not their fault!) but their sales progressor, Annie, was absolutely amazing. Kept in regular contact, always went above and beyond. Thank you so much.
Polly · 5 May 2026
Agent replied · 24 May 2026
We're so happy to hear that Annie's support made such a difference during a challenging chain. We appreciate your positive feedback and thank you for recognizing her dedication and hard work in selling your property.
★★★★★ 5/5
TrustpilotAs a first time buyer I didn’t have a…
As a first time buyer I didn’t have a clue
Emily helped every step of the way and made it very easy thank you
James · 26 July 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, James. We're thrilled to hear that Emily provided you with professional support and made your first buying journey easy. If you need anything else, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotLouise is brilliant
Louise is brilliant. Always responds quickly, very practical when it comes to problem solving, proactive, and professional. Would not hesitate to use Miles & Barr again
Wendy · 12 March 2026
★★★★★ 5/5
TrustpilotRecent rent increase review handled…
Recent rent increase review handled proactively, quickly and efficient by Abi Matanle
Peter · 1 October 2026
Agent replied · 10 October 2026
Thank you for your kind words, Peter. We're delighted to hear that Abi handled your recent rent increase with such efficiency and professionalism. We always strive to put our customers first and provide clear communication and support. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotDenise from Miles and Barr made our…
Denise from Miles and Barr made our home purchase smooth from start to finish. She was helpful, responsive, and reassuring throughout the process. Her professionalism, clear communication, and attention to detail gave us confidence.
Vishnu · 30 April 2026
Agent replied · 24 May 2026
We appreciate your kind words. We're happy to hear that your home buying experience was smooth, and that our team member was supportive, responsive, and helpful. We value your recommendation and are grateful for your feedback.
★★★★★ 3/5
TrustpilotInclusivity
I feel it was OK, glad to see I was included in all correspondence and not just sent to my sister, this made me feel involved in what has been a sad situation
Donna · 7 May 2026
Agent replied · 24 May 2026
We appreciate your feedback and are glad you felt included during this difficult time. It's important to us that everyone involved feels supported and informed.
★★★★★ 5/5
TrustpilotPrompt response to an identified…
Prompt response to an identified concerns. The amazing staff was able to escalate and this was sorted promptly. She's kind, brilliant and professional.
Patience · 14 July 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Patience. We're thrilled to hear that our amazing team was able to address your concerns with such efficiency and professionalism. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleWe have sold and bought through miles and barr before, and really valued there buisness and help. So we chose to use them again this time. Really good experiance with miles and barr and I would highly recommend them to anyone wishing to sell or buy. Very helpful and a really friendly bunch! I also must mention Dan Curry has been brilliant, very responsive to emails and calls and always wanting to help.PositiveResponsiveness, Quality, Professionalism, Value
Josie · 26 October 2021
Agent replied · 25 October 2024
Thank you for your kind comments, Josie. It's great to hear that you have used our services again and that Dan has provided you with a professional service that lived up to your expectations. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Mark, Customer Experience Manager
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