Trusted Agent profile · Dover
★★★★★
182 reviews across 2 platforms
5-6 King Street, Dover, CT16 1NW
Geering & Colyer's office in Dover, at 5-6 King Street, is rated 4.8 out of 5 across 182 reviews on two platforms, including 180 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Geering & Colyer, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Dover office, from every platform, shown as written. First names only.
5/5
GoogleNever had any issues with reporting a problem and they've always been very quick to sorting any problem .
"Thank you for your kind words! We take pride in providing prompt solutions to any issues that may arise. We appreciate your continued loyalty and support. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleThe sales team were so unhelpful, I was rudely introduced to a young man who had no time for me. He wouldn’t see if anyone else would help. Saying he needed to go and he would call back. I never got a call back. I will be taking my business elsewhere
We apologise for the negative experience you had with our sales team. We strive to provide excellent customer service. We value your business and hope to have the opportunity to make it up to you in the future. Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
5/5
GoogleAlthough we did not end up selling or purchasing a property through Geering and Colyer, My fiance and I had the pleasure of working with Chris Englefield, a brilliant mortgage advisor who went the extra mile throughout the process of purchasing our new property and will certainly be trusting him to advise us with our future mortgage decisions. Chris is dependable and accountable, which goes so far in terms of providing excellent customer service. Chris not only found us a fantastic deal, but also ensured that we were well informed throughout the whole process, from AIP to completion and doing so, he made potentially stressful situations much more manageable thanks to good communication. He was a great person to have on our real estate team.
Thank you for your brilliant 5* review and comments about our local team. Best wishes, Scott
5/5
GoogleI mainly worked with Brooke during the sale of my property. She was very proactive and kept me up to date throughout the process
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Andrew. Kind regards, Lucy, Customer Relations.
2/5
GoogleInitially from an understandable delay a few weeks on from signing my contract to sell, when I was told the system was down. Several weeks on, further delay, which inckuded photos which were apparently not properly taken/completed, first time round so with much of summer having passed, I decided not to go ahead with sale.
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleMy partner and I were first time buyers so had no knowledge of moving house and all the work that comes with it. Geering and collier were extremely helpful throughout the whole experience, from sending us many properties that fit our criteria before they even came into the market, to finalising and securing the deal on our new property. They are an amazing team and would definitely recommend.
Thank you for sharing your experience with us! It's our pleasure to assist first time buyers like you and make the process as smooth as possible. We appreciate your recommendation and look forward to helping you again in the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have had the pleasure of having Jade as our agent and she has been great, kept us updated often and got all of our tractions answered for a smooth move.
Thank you so much for your kind words! It's been a pleasure serving as your agent and ensuring a smooth move for you. We pride ourselves on keeping our clients informed and satisfied throughout the process. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleChris Englefield sorted out our mortgage for us in a very professional manner. He went above and beyond to find us the best deal thinking outside of the box to make everything fit into place perfectly. Chris was always on hand to answer our questions promptly and gave us advice without pressuring us into making a decision we were not comfortable with.PositiveProfessionalism
Thank you for your wonderful comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have used a few different agents looking for a home too suit our family. And G&C were recommended too me on several Occasions so we signed up and found a homes the staff there have been fantastic particularly umar who had dealt with my constant email queries. Very efficient and friendly. Couldn’t have been more helpful. Very thorough and explained things that I didn’t quite understand so it was clearer. Very happy with the service we received
Thank you for taking the time to leave us this amazing 5* review Stacey. Kind regards Lucy, Customer Relations.
5/5
GoogleChris Englefield was my Mortgage advisor and was fantastic. He was always very quick to respond and even when my first mortgage chain fell through he guided me through to completion second time around. Very honest, knowledgeable and works very hard to get the best outcome. Put my mind at rest knowing it was all in safe hands. Thanks Chris.PositiveProfessionalism
Thank you for your amazing 5* review and kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust like to say what fantastic service we have received from Geering and Colyer, Especially Hayleigh Snell, what a cool cucumber, everthing she said would happen did, everthing could not have gone smoother, cannot praise this lady enough, Thank you Haleigh your a Diamond.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic service from all the team - helpful and approachable throughout the process of viewing and purchasing my first property! Special mention to Zoe for all of her assistance with viewings and ironing out the offer/ purchase price with the sellers! Would highly recommend the team!
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI could not thank enough Umar and all at Geering and Colyer who supported us during such a stressful time and need to move. Start to finish we had lots of advice and support and was very prompt at getting us in to another home. We are so incredibly thankful and are so glad we have found a letting / sales agent who really cares about potential / current tenants.
Thank you for leaving us your superb 5* review Emily. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have had a great experience with Geering & Colyer with buying, selling and with getting a new mortgage in house. They have gone above and beyond throughout the process and always with a smile. I chose them to sell our house as we had a good experience when looking at houses they had for sale and selling has been the same great experience. Thank you to all the staff that I have dealt with in the past and present, Sandra, Felicity, Olivia, Brooke and Sam. You have made the whole process easy
Many thanks Matthew Ferris for the fantastic 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe used Aston from the Dover office to help us get our mortgage as first time buyers. He was amazing, made the process stress free and was happy to answer any and all questions. Would happily recommend him to other customers! Thank you!
Thank you so much for the kind words! We are thrilled to hear that Aston from our Dover office provided you with an amazing experience as first-time homebuyers. We strive to make the mortgage process stress-free and are always here to answer any questions. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had a great experience buying my first home with Geering and Colyer.They made the process so seemless.Sandra was exceptional,.She made sure i was aware of everything going on and her customer care was top notch.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally good service from geerings for our house buy would recommend thanks Brooke from dover for all your help.amd felicity.
It’s really lovely to read another 5* review Lisa. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleSandra our Mortage advisor was amazing for us. Very helpful and quick to respond to any enquiries we had. Thank you Sandra for all the support 😊 …
Hi Neve, thank you for sharing your positive experience with Sandra, our Mortgage advisor. We are delighted to hear that she provided you with excellent support and quick responses. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy mortgage was arranged by Chris Englefield and through each stage of the process Chris advised and gave me options to consider. Everything went as planned and we were really happy with the service received and would use again if we decide to upscale. Thanks for all uyour help Chris. Ben BPositiveResponsiveness, Professionalism
Thank you for your excellent 5* review and comments about our local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleZoe was fantastic throughout the whole process; professional, knowledgeable and went the extra mile to find us our perfect house! Of particular note was her excellent speed of communication; we felt very looked after and as if nothing was too much trouble. Thank you Zoe!
Thank you Kate for your kind words and 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleZoe and Felicity went above and beyond for us, communication was first class, and were constantly chasing all parties on our behalf to get the sale over the line.. I would certainly recommend anyone looking to sell to use Geering.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSuch an amazing and friendly team! All always on call to answer any of my questions !! Thanks so much to Felicity, Sandra , Brooke , Olivia & Sam ❤️
Many thanks Tracey Ellender for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleGeering and Colyer Estate Agents provided an exceptional experience from start to finish. Selling our house was a breeze - it was off the market on the very first day of viewings! Felicity and Sam delivered a highly professional service with outstanding communication throughout the entire process. Their expertise and dedication made everything smooth and trouble-free. I would highly recommend Geering and Colyer to anyone looking for a top-notch estate agent.
Thanks for the wonderful 5* review and recommendation Liza! Best wishes, Lucy, Customer Relations.
5/5
GoogleMy mortgage was arranged by Chris Englefield and through each stage of the process Chris advised and gave me options to consider. Everything went as planned and we were really happy with the service received and would use again if we decide to upscale. Thanks for all uyour help Chris. Ben B
Thank you for your excellent 5* review and comments about our local team. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Geering & Colyer, Dover won Trusted Agent.
