Geering & Colyer Dover reviews

★★★★★ 1/5

Trustpilot

My Key Requirement Was Never Met

I instructed Geering & Colyer Sales and Letting Agents Dover, on a tenant-find-only basis for a fee of £1,038 after meeting with several local letting agencies. Before proceeding, I made it absolutely clear to Chance and Jade that my highest priority was finding tenants with a proven history of maintaining rented properties to a high standard of cleanliness and care. I was assured they had suitable applicants and that this requirement would be met. Jade conducted the viewings. After the first applicants failed referencing, another couple was recommended. I raised concerns about their previous tenancy and specifically requested confirmation from their former landlord about the condition in which the property had been returned. Jade reassured me that the former landlady was a client of Geering & Colyer, that possession had been required for a full refurbishment, and that the property had been returned in good condition with a satisfactory rental history. Having previously dealt with Susan Moody, whose professionalism I had always found exemplary, I trusted the information I was given. However, I later discovered that the tenants previous tenancy had actually been managed by Cherry Tree Letting Agency. This raised the obvious question of why a written landlord reference confirming the condition in which the property had been maintained and returned had not been obtained before the tenancy commenced, particularly as this had been my principal concern from the outset. More recently, Jade agreed to provide me with a copy of the landlord reference. Despite repeated WhatsApp messages, emails, telephone calls, and even a visit to the office, I have never received it. Instead, I was repeatedly sent copies of the tenant referencing report, which was not the document I had requested. During my office visit, I was also informed that our previous WhatsApp conversation had been deleted despite it being our agreed method of communication. I was also disappointed when Jade agreed to assist with registering T.D.S. while I was refurbishing the property. After reminding her the day before I left for holiday, I was informed that she could not help because she had no experience with the registration process. As this was only disclosed at the last minute, I had no practical alternative but to complete the registration myself while on holiday. For a tenant-find service costing £1,038, I expected careful attention to my clearly stated requirements, proactive communication, and professional follow-through. My principal instruction, to verify through the previous landlord that the tenants had consistently maintained rented properties to a high standard, was never fulfilled, despite being raised repeatedly throughout the process. Unfortunately, my experience fell well below the standard I expected and does not reflect the positive reviews I had read before instructing the agency.

Rita · 31 July 2026

★★★★★ 2/5

Trustpilot

Very difficult to communicate with them.

We have used Geering and Colyer several times over the last 20 or more years. We have found them to be competent in the past so went back to them In April to list our house for sale. Prompt attention in the lead up to our listing, with an initial "sign-up" visit from a manager and most impressively a professional photographer who did amazing photos of our property. Then the rest of the sales team who would be involved in the marketing/selling process viewed our home to get to know what they were selling. Everything was really well discussed and explained. However, we have not found that the team are easy to contact. We have only contacted them a few times since our property was listed but messages are not responded to and promised feedback/contact from the team, especially following viewings, is just not forthcoming and has to be chased. We were recently emphatically promised a call to feedback, the following day 4 days after a viewing but we have waited 8 days from the time the call was due. Several messages left - no response. An email sent, no response nearly 48 hours later. Come on guys! Seriously? I was going to leave 3 stars but now leaving 2 stars having thought it through. They are all lovely to speak to but when you can't get hold of them, this is beside the point! Anyway, we are coming off the market at least for a few months and will look for another estate agent.

Lizzi · 29 July 2026

★★★★★ 5/5

Google

I have had the best experience I've had with any letting agent in 20 years of renting. Jade has been amazing I could not recommend Geering and Colyer in Dover. Jade was friendly warm and couldn't be more helpful nothing was an issue for them.

David · 26 November 2025

★★★★★ 5/5

Google

We worked with Olivia in the Geering and Colyer Dover branch. She was absolutely impeccable as an agent. Listened to our wants and needs and fitted in new houses on our viewing days as she got to know what we wanted. Quick in responses and supporting the transaction and provided all information quickly and in a way we could understand. A really great estate agents, would highly recommend!

Liberty · 16 January 2025

★★★★★ 5/5

Google

Subject: Appreciation for Outstanding Service by Advisor Umar Dear Geering & Colyer Team Dover, I am writing to express my sincere appreciation for the exceptional service provided by Advisor Umar in helping me find a home. His dedication and tireless efforts have made a significant difference in my search. Umar went above and beyond to ensure that all my needs were met, demonstrating an exceptional level of professionalism and commitment throughout the process. His thorough understanding of the housing market and his attention to detail were invaluable. Thanks to Umar's outstanding support, I was able to find a home that perfectly suits my needs. I am incredibly grateful for his assistance and would highly recommend his services to anyone in search of a new home. Sincerely, Bhuvan

Bhuvanesh · 24 June 2024

★★★★★ 5/5

Google

I don’t normally write reviews but I must say the the geering and colyer team have been amazing. Especially Jade, Chance and Sue, if you see this review I want to say huge thank you, your customer service, professionalism and autism/mental …

Andrew · 26 October 2025

★★★★★ 5/5

Google

I was impressed with the whole team at Geering and Colyer Dover with excellent leadership from Felicity. Highly professional viewings from Carlton, Olivia and Darcy and great communications with Sam and Felicity throughout the buying process. I was really pleased that the lettings team was able to quickly find a tenant in the weeks before Christmas- thank you to Chance, Jade and Umar for your dedication.

Philip · 3 January 2025

★★★★★ 5/5

Google

Felicity, Sam and the team have been brilliant. I wanted to move in a difficult market and they worked hard to get my house under offer so that I could buy my dream home. They gave excellent advice, were professional and friendly throughout the process and diligently chased right through to completion, going above and beyond and keeping me updated at all times. I cannot thank them enough!

Emma · 17 October 2024

★★★★★ 5/5

Google

The team made the whole process of us finding our home flow smoothly and stress free from start to finish. From liaising with Chance to find the ideal home to sealing the deal with Umar! Umar was amazing, he was there to answer any of our queries and got the job done. You can tell he has the customers best interest at heart. Big thanks to the team at this branch.

Megan · 9 August 2024

★★★★★ 5/5

Google

The team here at Dover are amazing, right from the start we were blown away by the teams friendly yet professional approach. Felicity, Olivia and Brooke have made what can be a very stressful process feel like a breeze. They have been reachable whenever we’ve needed them, ready to give us advice and answer our questions. With this team you really are in great hands. We had valuations done by other estate agents operating in Dover, but Felicity’s knowledge and experience were unmatched, which made choosing Geering and Colyer a no brainer. Sandra Lopes Praca is the mortgage broker at the Geering and Colyer estate agents in Dover Kent. She has been nothing short of outstanding! Her warm approach and down to earth nature made us feel completely at ease. My partner and I are not experienced at all when it comes to mortgages and the buying and selling of houses; Sandra explained everything to us in terms we could understand. She stayed late into the evening to accommodate our work schedules and worked hard to find us the best deal.

Nikita-Rees · 26 January 2024

★★★★★ 5/5

Google

I am extremely delighted by the services I received from everyone at Geering & Colyer Dover Branch. I would like to thank Olivia and Felicity from the sales team for making my first house purchase stress free. And a big thank you to Sandra the mortgage advisor, she was always available to answer my queries and concerns anytime of the day... Thank you Ladies, you are all stars..Keep doing what you are doing, you are amazing.

Nitasha · 26 March 2024

★★★★★ 5/5

Google

Massive thanks to Felicity Baker, Olivia, Brooke, Zoe sorry if I've missed anybody, we have had a great experience from the very start of our first meeting with Felicity her warm and friendly approach and understanding of our wishes of selling our home, her enthusiasm far exceeded all other estate agents that we invited round for there input From the word go we had lots of viewings we were kept up to date with feed back etc and regular contact throughout we cannot express our thanks enough for the service we have received, we would definitely recommend anybody to use them when selling their homes. Kind regards Neville and Clair

Clair · 22 October 2023

★★★★★ 5/5

Google

A big thank you to Felicity and Olivia for all their help in our recent purchase. We experienced long delays in the purchase due to a lack of activity from solicitors. Felicity and Olivia were instrumental in ensuring the purchase progressed by consistently pursuing both solicitors to a conclusion. Thank you both again for all your help. We wouldn’t hesitate to recommend Geering and Colyer for their professionalism and communication.

Louise · 25 April 2024

★★★★★ 5/5

Google

I have had the best experience with Hayleigh at geering and colyer Dover. She has been amazing from the start, excellent communication, really friendly manner and so helpful. Hayleigh works very quickly and efficiently which is amazing when you’re anxiously wanting to know if you’ve been successful. We viewed the property and within 2 hours we had confirmation that we’d been accepted. A real asset to the team! Thank you so much Hayleigh, you’re amazing! - Amie Drayner (formerly cotter hence the name).

Amie · 17 September 2023

★★★★★ 5/5

Google

I am extremely satisfied with the service I received from Geerings and Colyer's Dover Branch. The whole experience was a good one and the staff couldn't have been more helpful. In particular, I would like to extend my grateful thanks to Brooke who certainly went the extra mile, making the whole process a very pleasant and enjoyable experience. Nothing was too much trouble and I can highly recommend this Estate Agent.

Jill · 26 March 2024

★★★★★ 5/5

Google

We recently bought a house through Geering and Colyer, Dover. Over a few months we met almost all estate agents in the area of Folkestone and Dover and Geering and Colyer stood out for their professionalism and their proactiveness. The sales team are kind and friendly and they strive to help their customers achieve the best outcome. Overall, we had a pleasant home buying experience and we would not hesitate to recommend them. Special thanks to Sam who was very supportive during a stressful time.

B · 15 February 2025

★★★★★ 5/5

Google

I have been letting my property with Geering & Colyer, Dover, for some years now and I have only ever had a positive experience. Even through harder times that came at no fault of the agents, I felt supported and reassured. I will continue to use them and have built a trusted working relationship, specifically with Chance & Jade.

Emily · 26 February 2026

★★★★★ 5/5

Google

My partner & I received mortgage advice from Sandra after Oli & Zoi patiently showed us properties last week. Sandra is amicable & approachable and explained the current mortgage trend and availability in a patient & professional manner. I highly recommend her & her team to anyone, a first-time or experienced buyer. Sandra, her colleagues & office are dog friendly, which is essential for me to choose which office to visit. It was a productive day, thank you!

Yu · 19 July 2023

★★★★★ 5/5

Google

Extremely happy with our service from Umar. Had a few issues with our house the week of moving in but Umar and another lady worked hard to get all resolved so we still managed to move in on selected date. Umar was very bubbly and welcoming, professional but still had a laugh with us when showing us round the property. Great service.

Emily · 26 March 2024

★★★★★ 5/5

Google

Kayleigh and I purchased our first home through Geering and Colyer. Zoe went above and beyond to make the process as simple as possible and was readily available to answer any questions, give solicitors a nudge when required and generally advise us on any procedures we were unsure on. She is a credit to the team in Dover and I couldn't recommend her highly enough. Zoe from Kayleigh and I, thank you!

Shaun · 19 July 2023

★★★★★ 5/5

Google

My experience with the team was immensely positive. Especially Umar who went above and beyond to support with our letting requirement. He was always so kind, considerate and helpful in guiding us through the process and ensuring we reached our requirement. Thank you so much for your support. We are so happy to have secured a rental property in record time.

Maneesha · 25 February 2024

★★★★★ 5/5

Google

Although I have not ended up purchasing through Geering & Colyer, I still wanted to post this review. I have dealt with Aiden Flynn over the past few weeks, and he has been amazing! Going well above and beyond the call of duty for me - to not only help me find a property, but to assist with my sale (as I had been having trouble with my agent) when it was not something he had to do at all. It is unfortunate that the property I am purchasing is not with Geering & Colyer, as based on the service and help Aiden has given, buying through them would be a breeze! I cannot thank him enough, so hopefully this 5 star review will do! 🌟 🌟 🌟 🌟 🌟 And if his boss is reading this... Aiden deserves a pay rise! Or at least a bonus 😂 Sian Welburn.

Sian · 7 July 2022

★★★★★ 5/5

Google

Thank you to Felicity, Sam and Brooke for making our house hunt very enjoyable and stress free as possible, great communication and really pushed for us to get the property we wanted. Also, a huge shout out to Sandra, who has provided excellent service at every step of the mortgage process, has responded quickly and works very hard. 😊

Eloise · 25 February 2024

★★★★★ 5/5

Google

I would like to say thank you to the staff at Geering&Coyler lettings. The communication was very good transparent and clear. Was very happy with the service we received from Umar ,he was amazing and professional thanks again for helping us to findour new home . Thank you Jade for your kindness throughout the process.

Charity · 25 April 2024