Connells reviews

★★★★★ 1/5

Google

Somewhat lacking in customer service skills. Enquiry made on a property for sale. First I was asked to ' register ' then asked what our position is regards home ownership, told her that we have just started looking so have not put our property on the market yet, the lady told me the seller only wants ' proceed able ' purchasers , ie, quick turnaround and did we want a valuation. told her we already had a valuation and thanked her, she ended our phone call abruptly. Had I told them we were cash buyers and ready to purchase today her manner and tone would have been a whole load different I'm sure.

Jacey · 12 February 2025

★★★★★ 5/5

Google

It took some work but I was finally able to rent a property I had my eyes on. Farhan was helpful during the entire process. He was communicative, a quick responder to my questions and tried to help during any complications.

Sorush · 11 January 2026

★★★★★ 1/5

Google

Imagine booking a viewing, struggling to hop in the taxi (£7) with my two crutches only to be left stranded at the property, in the cold and in pain, with no message until we asked for an update which was followed by an email 10 minutes after the viewing time saying "we may need to reschedule". I'm going to be in bed the rest of the day for this? thanks Connells for thinking of disability first xoxo

Ali · 21 January 2026

★★★★★ 5/5

Google

We’ve had such a positive experience working with Tia throughout our mortgage process. She was incredibly knowledgeable, patient, and supportive from start to finish. No question was ever too much trouble, and she always made sure we understood each step clearly. Thanks to her guidance, the whole process felt far less stressful than it could have been. We’re so grateful for all of her help and would highly recommend her to anyone needing mortgage advice.

Richard · 13 December 2025

★★★★★ 1/5

Google

If I could rate them 0 stars I would. Holy hell, don't touch this branch with a barge pole. Didn't really know very much about the rental property we were viewing. Evaded every question following us applying. Moved the latest move in date forwards by 3 weeks (which they knew was outside of our timeframe) after taking money for the holding deposit. Used a referencing company that are rated incredibly poorly and just messed us around for days. Hardly communicated with us for weeks, and gave patronising and unhelpful answers when they did. And then decided the day before we were due to collect the keys (bearing in mind we hadn't seen a tenancy agreement at this point...) that the property had been undervalued and the landlord wanted an extra £100 a month in rent. What an absolute joke.

Abbie · 24 August 2025

★★★★★ 5/5

Google

Sincere appreciation for the outstanding service provided by the Connells team, particularly Summer Excell and Stephen Raye, in facilitating their house rental process. Your professionalism and responsiveness from the initial inquiry to the final agreement. Special thanks are extended to Summer Excell for her consistent and prompt communication, and to Stephen Raye for ensuring a smooth and efficient process. Thanks Connells team

Emma · 16 April 2024

★★★★★ 5/5

Google

Met with a young lady Tia Booth who managed to make the entire process so easy simple and comfortable where we expecting stress Tia just made it all happen for us in what felt like a blink of an eye! I will recommend Cornell’s and especially Miss Booth to anyone looking for mortgage advice! 5 stars are not enough thank you!

Peter · 16 April 2024

★★★★★ 5/5

Google

I highly recommend Shaznay if you would like a very professional experience. Shaznay was very officiant, knowledgeable and was happy to answer any questions. She kept me updated along the way so i wasn’t in the dark about anything which i appreciated a lot. If you’re debating on using Connells then ask for Shaznay, you won’t regret it!!!

Lucy · 16 April 2024

★★★★★ 1/5

Google

I regret to say that our experience with Connells has been extremely disappointing. We initially chose them to help sell our property, but unfortunately, the service has been far below expectations. From the very beginning, there was a consistent lack of communication and inconsistency in the service provided. Despite multiple attempts on our part to address these concerns, the level of communication remained unsatisfactory. We were promised consistent communication from the start, but this never materialised. When we raised this issuse at the start, we were told it was due to significant staff shortages at the time, but this excuse did not make up for the lack of service we received. They never answered their calls when we tried to contact them, and we were often left in the dark about the progress of our property. Additionally, we never received feedback from viewings, which is crucial when selling a property. The last two viewings were the only ones we received feedback on, and this was only because we had to complain to the manager about the lack of communication. Even then, the feedback provided was not detailed or helpful in any way. This lack of responsiveness and feedback ultimately led us to the decision to terminate our agreement and move forward with a different agent. It’s unfortunate that we had to take this step. But based on our experience, I would not recommend Connells to others.

MELCF28 · 24 February 2025

★★★★★ 5/5

Google

Shaznay was absolutely wonderful and is a huge credit to this company! She was able to answer any questions I asked and was extremely helpful and knowledgeable throughout the entire process. I will definitely be recommending Connell’s to family and friends due to the service I received.

Louise · 16 April 2024

★★★★★ 5/5

Google

I would like to say big thank you for Fadilah. From start to finish she was super kind and helpful with all my queries. I couldn’t be more happier with service i received

Zivile · 16 March 2026

★★★★★ 5/5

Google

Thank you so much Hettie for all your hard work with selling our house. Hettie is very friendly and good at her Job, she made sure that everything was done as quick as possible and kept us updated all the time and did lots of chasing. Thank you so much for helping us sell our house and thank you Josh too, who was also really good

Claire · 14 June 2022

★★★★★ 5/5

Google

I honestly could not fault the whole experience I had with Holly Ponter at Connells she has been a great help answered all my questions and put all my concerns to ease. I would not want to use another agent after dealing with Holly. Overall the best experience I have had with an estate agent!

Sammy · 19 August 2025

★★★★★ 5/5

Google

100% recommend Shaznay Lewis for all your wants and needs at Connells! Her knowledge is second to none and her bubbly, friendly personality made me feel at ease throughout the service she provided. Thank you so much Shaznay

Ella · 16 April 2024

★★★★★ 5/5

Google

Connells have been really efficient and helpful thanks to Shaznay Lewis. She was excellent at chasing up the solicitors and keeping the process moving. She was very efficient and friendly which made the experience more pleasurable.

Tyler · 16 April 2024

★★★★★ 1/5

Google

SCAM SCAM SCAM Company !!!! Be Careful !!!! We saw one flat on Wimborne Street. Then we called their Bournemouth branch. They told us we were getting paid £250. Because there is a lot of demand, if someone else rents the flat, we will refund this money to you they said .Then we saw the flat. They made us sign a paper and we gave it for £250. Then they said they would let us know. The next day we called and the fat blonde girl there said the flat was rented by someone else. We asked when will you refund our £250 money. Because you signed a paper, we can't refund it since you paid this money. That's why. They said we can't give it. Definitely a SCAM company.

Dilek · 14 January 2024

★★★★★ 5/5

Google

Summer was excellent throughout our contact with Connells and managed the rental process in an efficient and professional manner. I would have no hesitation using Connells again.

Lorraine · 16 April 2024

★★★★★ 5/5

Google

I would like to thank Toni for sharing her knowledge and advice of the local rental market with me. I called out of the blue and received outstanding support, Toni was understanding and went above and beyond to provide me with the best information possible even though it was unlikely I would be using Connells services. I cannot thank Toni more for her professionalism and expert knowledge. Connells you have a good one here, she is an excellent ambassador for your brand.PositiveQuality

George · 25 August 2022

★★★★★ 4/5

Google

I found my rental property through Connells. Jess was very friendly, helpful and fast to respond, and also was more than willing to liaise directly with a furniture company and a friend regarding key collection (as I was not local) making it a much smoother move-in process for me. The one issue I found was there was some weeks between paying the holding deposit and the tenancy agreement being signed, which I was told that the landlord would not be chased until 2 days prior to commencement of tenancy. If this wait time which left me in a state of uncertainty could be reduced, it would certainly be 5 stars.PositiveResponsiveness, Professionalism

Olivia · 14 June 2022

★★★★★ 5/5

Google

Hettie was an absolute *star* ~ we had a whole mess of issues, not the least of which was the professional negligence of our solicitor (Sharpe and Pearl; who were unresponsive at critical parts of the process and with whom I have filed a formal complaint). I can honestly say that for me, Hettie kept me sane and made me feel like progress was hopeful. She did a fab job of mediating between both parties, pushing buttons where needed and a gentle hand when emotional stress got the better of me. A true diplomat~ thank you for making an unneessarily delayed purchase continue to move and being a friendly voice on the phone when it was at its most difficult. If you're still working as an estate agent whenever I decide to move, you'll be the one I call to manage the sale!PositiveResponsiveness, Quality, Professionalism

Oliver · 14 June 2022

★★★★★ 5/5

Google

Shaznay was great help in the 3 years I rented the property, couldn't have wanted anyone better. Would definitely recommend to friends and family.

Aaron · 16 April 2024

★★★★★ 5/5

Google

Shaznay Lewis was Very helpful with property queries. Furthermore , polite and helpful on the phone. Would recommend her for any help you need.

Joe · 16 April 2024

★★★★★ 5/5

Google

I want to say a HUGE thank you to Hettie and the team. I’m a first time buyer and although it was a long challenging 6 months (not at the fault of Connells), Hettie was always on hand to answer my questions and acted proactively to chase the other partys involved to move the process forward. It was a complicated process made very simple. So again thank you to Hettie and the team, you’ve been brilliant. Scott x

Scott · 14 June 2022

★★★★★ 5/5

Google

Tia was very helpful and secured me a deal that has saved me so much money. So very grateful. Thank you Tia!

John · 16 April 2024