Jackson-Stops Dorking reviews

★★★★★ 5/5

Trustpilot

Highly Recommend

We purchased a property via Jackson Stops Newmarket. The team were very friendly, professional and motivated to keep the chain together, especially when it got rocky. Their experience and reach to others within the industry e.g. mortgage brokers, was very helpful and positively contributed to the outcome. Special mention for Sam, she is an absolute STAR, your employer should be very glad to have you!

Phil · 26 February 2024

★★★★★ 5/5

Trustpilot

JACKSON STOPS BARNSTAPLE

We have been dealing with a huge number of agents whilst looking for a new home and to be honest, the majority of them were not particularly helpful or appear to care that much at all. So when it came to working with James and Ria, it was an enormous relief. I could not recommend Jackson Stops in Barnstaple more highly. I must have made about 50 phone calls and sent over 100 e mails over a 6 month period - and every single time, nothing was a problem, every issue was resolved quickly, efficiently and with a lot of care and attention. A fantastic service in every way for which will will be ever grateful.

Maria · 17 January 2023

★★★★★ 5/5

Trustpilot

Great advice and service from the whole team

Since moving to Newmarket more than 15 years ago, we have only used Jackson Stops and Staff in. Newmarket. The most recent time was last September, when we decided to sell a property we had been renting. The whole team gave us great advice and service from setting the pricing strategy, managing the viewings and the end of tenancy for our tenants. We achieved a sales price that was £30,000 above the guide price. Thank you team Jackson Stops.

Martin · 20 January 2023

★★★★★ 5/5

Trustpilot

Couldn't recommend them more

Been using the lettings department for years for our rented houses and have found Jackson-Stops Bury st Edmunds to be outstanding.

Mrs · 14 October 2025

★★★★★ 5/5

Trustpilot

Extremely impressed

I have had the pleasure of working with Kathryn Anderson while we are looking to buy a house.She is extremely professional, honest and is in regular contact to keep us up-to-date.We hope we can continue to do business with her.Thank you Kathryn at Jackson-Stops!

Melanie · 12 March 2021

★★★★★ 5/5

Trustpilot

Fantastic Service!

We recently purchased our home through the Newmarket branch. Lottie was extremely helpful and communicative throughout the process. We would highly recommend!

Rachel · 29 September 2023

★★★★★ 5/5

Google

I can't thank Nicki Perrin at Jackson Stops enough for all her help and support. It took me a really long time to find the perfect house and she stuck by me. Always professional and positive. She took time to really understand what I wanted and I really felt like she went out of her way to help me. Over a year ago at our first viewing I said she would find my perfect house, and low and behold she did! Thank you Nicki, you are the best!

VICTORIA · 27 October 2019

★★★★★ 5/5

Google

The great team headed by Darrel Hughes at Jackson Stops couldn’t have been more professional and supportive during the sale of our property. Their pro active approach to marketing our house was impressive and resulted in immediate requests for viewing. Nicki worked hard to keep us informed at all stages and was on hand with advice at all times. We have recommended Jackson Stops at Dorking to all our friends and would not hesitate to use their services again. Thank you Darrel, Nicki and team.

Sara · 27 October 2019

★★★★★ 5/5

Google

From start to finish of our house sale Jackson-Stops have been an absolute pleasure to deal with. Their professionalism and experience shines out in all that they do. Nicki was with us all the way through the sale process and was of invaluable support when things got "interesting". Alan is an absolute gentleman and very very patient! The rest of the team were very friendly and there is a real sense that they are all working together for the common goal, something you don't get with every agent. Highly recommended.

Eric · 27 October 2019

★★★★★ 5/5

Trustpilot

This sale of our home in Carlyon Bay…

This sale of our home in Carlyon Bay was my second experience dealing through Jackson -Stops. I was extremely satisfied by another truly professional experience and Ben Stanton and his team were active , self starting and highly communicative when it mattered.

Sir · 14 June 2021

★★★★★ 5/5

Trustpilot

A great team - informed and efficient

The team (Kelly, Emma and Sam) were excellent to deal with throughout the purchase process. They were always responsive and good communicators - positive and able to provide clear answers to our questions. The house guides (Camilla and John) were also engaging and informed. I would have no hesitation recommending the team.

Richard · 10 September 2024

★★★★★ 5/5

Trustpilot

Jackson Stops sold our house for us…

Jackson Stops sold our house for us recently. Jon and Yvonne in the Norwich office were very professional and helped us through 3 aborted sales. (No fault on their side, the market just cooled off) They stuck to their task and we achieved our sale the following month which has allowed us to build our forever home in North Norfolk. Thank you Jackson Stops and the folks in the Norwich office.

Mr · 11 August 2023

★★★★★ 5/5

Trustpilot

I have had a difficult experience with…

I have had a difficult experience with Jackson-Stops not understanding how to deal with the sharing of the ownership of my flat with my daughter. However, Property Manager Jess Lynagh who liaised between myself and her management was exemplary, she listened, understood the issue and was always prompt in her replies and persistent in resolving the problem.

Patsy · 12 June 2024

★★★★★ 1/5

Trustpilot

Absolutely appalling sales experience

Absolutely appalling sales experience. From being told that the buyers were cash buyers to then being told they didn't have the deposit. No fact checking had been carried out and we were led along for months without regular updates and the agent side stepping and avoiding calls only to find out the sale had fallen through and Jackson-Stops were aware but hadn't even bothered to update us! Absolutely no follow through.

Bridget · 3 August 2023

★★★★★ 5/5

Trustpilot

Excellent valuation service and after…

Excellent valuation service and after care, Anthony was polite and courteous

Mr · 26 April 2024

★★★★★ 5/5

Trustpilot

Excellent

As always Ed Lottie and all the newmarket branch were superb in selling our property on duchess drive. In testing times they got it over the line always in touch in their professional manner to assure us in regards to the chain. Sold many properties in newmarket area with jackson stops and will do so in the future by far the best agents for this area

Neil · 23 November 2023

★★★★★ 5/5

Trustpilot

Really helpful and friendly

Really helpful and friendly. Michelle was great with giving me as much information I needed about freehold leasehold to make the purches. Overall, very satisfied and I will come to Jackson-Stops when I rent the property or look at buying another one.

Guy · 9 March 2021

★★★★★ 5/5

Google

Jackson stops were very helpful throughout what was a very long and stressful process buying my first home. Laura was fantastic from start to finish and her communication and professionalism was superb. All the rest of the team were also very friendly. I will definitely recommend Jackson Stops to other people.

Matthew · 26 October 2023

★★★★★ 1/5

Trustpilot

Avoid like the plague !

We've just had an extremely unsatisfactory experience with this supposedly high end company. We invited the Northampton office to visit us with a view to marketing a high value rural property. After a very successful and pleasant visit we waited for our Marketing Appraisal , and we waited. The other 2 companies we invited to visit both responded with reports inside of a week. Now, precisely a month later we are still waiting on a report from JacksonStops! To add insult to injury, both my brother and I rang the gentlemen concerned and were assured our report was in progress. On my final call I was assured it would be me the next day by noon! I was assured he still wanted my custom and he was full of apologies for the delay. Yet still, we have no appraisal! This is not the way a professional company should treat a prospective client. Avoid the Northampton office, if not the whole company.

Giles · 9 September 2022

★★★★★ 5/5

Google

My husband and I were thoroughly impressed with the team in Dorking and the professional and efficient way they managed the sale of our house. All the team we had dealings with were very personable and ensured the process ran as smoothly as possible, showing great understanding when we did hit a hiccup or two. Communication was as efficient as we were promised, verbal feedback was given promptly and a weekly email received every Tuesday afternoon without fail! In particular, Chris was fantastic at liaising with the various parties and worked relentlessly to iron out any problems and ensure the chain held tight, constantly keeping us closely informed. I have highly recommended JSS Dorking to others and will continue to sing their praises. We are all very grateful for their diligence and hard work.

Nicola · 27 October 2018

★★★★★ 5/5

Google

The start point of our relationship was getting a realistic valuation for the property I wished to sell as Executor for a deceased Aunt. Other agents indicated a higher value than did Alan King but I have found out the hard way before that there is no point in pitching the sale price of a house unrealistically high. I chose Jackson-Stops as Agents because they seemed to have more fire in their bellies than was apparent in some of their competitors. It was not a decision I regretted. The flow of information and advice was of the best quality, so I knew of each viewing beforehand and received useful feedback afterwards. I also received a weekly summary of all web activity. Once we had an interested buyer there were certain bureaucratic hurdles to overcome but Chris Fairclough was helpful and patient in dealing with these so that we were able to conclude a satisfactory sale. I have no hesitation in commending Jackson-Stops. Indeed, if ever I decide to sell my own home they would now be my first choice estate agent.

Simon · 27 October 2018

★★★★★ 5/5

Google

We purchased our family home in April 2018. The property market had been particularly difficult not helped by our need to sell a listed property. The staff at Jackson Stops lead by Darrell were patient and professional. They were empathetic to our situation and kept us informed all the way. We felt there was a high level of professional integrity and finally, after 5 offers (chains kept breaking) we purchased our home through them. Good follow up with us once we were in and we felt looked after and welcomed into the village. Gaynor and Andrew

Andrew · 27 October 2018

★★★★★ 5/5

Google

From start to finish the Jackson Stops team in Dorking were exemplary. I couldn’t recommend them highly enough if you’re buying or selling a home. We didn’t have the easiest of house moves but the team went above and beyond at every point to ensure the process was as smooth and stress free as possible. As the buyer we really felt they had our best interests at heart and were generally thrilled that they helped us find our dream home. Special thanks to Helen for showing us around, Lucy for negotiating the deal and being there for us whenever we needed you and Daryl for making sure the exchange happened! We’re looking forward to having you all round for a drink once we’ve finished unpacking our boxes!!

Polly · 27 October 2018

★★★★★ 5/5

Trustpilot

Great

Loren Pogue has been fantastic in helping with an issue I've recently had in my property. 10/10 would recommend.

Anon · 11 October 2023