Every review we hold for the Dorking office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHamptons have been totally incompetent…
Hamptons have been totally incompetent for the duration of the service we have paid them for. Despite raising a complaint with Hamptons management I have not had a response.
Nigel · 28 February 2023
Agent replied · 29 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotHelpful and efficient 🏘
Hamptons letting agency helped our family find a suitable apartment and handled almost all formalities very efficiently. Our Property Manager- Patryk Lehmann, who visited us recently is very friendly and reliable. He handles necessary repairs efficiently and is in constant contact with us. High standard service!
Marzena · 16 March 2024
★★★★★ 5/5
TrustpilotWould highly recommend
We have been using Hamptons for the last couple of years to rent our apartment out and would highly recommend them. Our first tenants left at short notice but we didn’t even have chance to worry about this as the lettings team were so proactive in finding us new tenants. Katie in property management is also fantastic, very responsive and knowledgeable but also very friendly and lovely to deal with.First class service all round.
Mrs · 9 June 2021
★★★★★ 5/5
Trustpilot1st move for 37 years
As this is our 1st move for 37 years we have nothing to compare it with & assume most successful estate agents offer a similar service! I would however compliment James Webster on his part in the process, most helpful, professional & patient (very important with us old folk) which made a potentially stress full experience straight forward & calm!
James · 23 March 2023
★★★★★ 5/5
TrustpilotHamptons Lettings Esher has helped us both in…
Hamptons Esher excelled in finding the right clients for our property. Their service is Professional. They are systematic, well structured and organized. Nick listened to what we required, responding quickly and got the result we were hoping for. Good management. We are deeply thankful to Nick , Francesco and Leigha.
Milton · 11 December 2023
★★★★★ 5/5
GoogleWe were very impressed by the professionalism of the Dorking Office.
Scott gave us very sound advice on the pricing of our property.
Annie Mullins patiently saw us through the ups and downs of our sale and the next purchase. We felt we had reliable support throughout.
R · 26 October 2019
Agent replied · 24 October 2024
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear the Dorking team provided you with 5* service. We take great pride in our people and are especially pleased to hear that Annie was supportive from start to finish and Scott provided useful advice about the market and area. Thank you again, we look forward to sharing your review with the team.
★★★★★ 5/5
TrustpilotAttentive service from Hamptons Property Management
We have received excellent service from Hamptons Property Managers, specifically April Keane, who has responded promptly to our inquiries and followed up to ensure the issues were dealt with and that we were satisfied with the outcome.
Customer · 14 August 2024
★★★★★ 5/5
TrustpilotHamptons property management
Hamptons have provided thorough and responsive management of my property. I am very happy with the service they provide and Lucy Desborough has been excellent.
Doug · 25 June 2021
★★★★★ 5/5
TrustpilotQuick response
Quick response and effective communication
Judy · 25 September 2025
★★★★★ 5/5
TrustpilotBeen dealing with Gemma Ward at Hampton…
Been dealing with Gemma Ward at Hampton for more than 6 months now and I honestly must say that she delivers an amazing job and service, prompt reaction and ideas to solve issues that you may encountered on a day to day basis in the chaotic world of landlords/properties. I would recommend her to any of the landlords seeking for a serious assistance and co-operation.
Luca · 18 August 2022
★★★★★ 5/5
TrustpilotGreat Property Management
April Keane Marla has been a great property manager. Always professional, courteous and quick to respond to any issues.
Rita · 20 May 2022
★★★★★ 5/5
TrustpilotHighly recommend
Very happy to live in a Hamptons property. Rebecca Hitchman is extremely kind, helpful, and responsive to any property needs. Highly recommend.
Rachel · 4 December 2021
★★★★★ 5/5
TrustpilotHamptons are the best
Melanie Hudson and her team at Hamptons are absolutely superb. I would not use any other agent in Bath - they are the best.
Joanna · 29 July 2021
★★★★★ 5/5
TrustpilotSarita is great at what she does
Sarita is great at what she does. She responds to my concerns in timely fashion and resolves my issues satisfactorily. This is very reassuring.
Omotayo · 24 July 2021
★★★★★ 1/5
TrustpilotMuswell Hill Branch - Will not be using again or recommending them!
The E2E experience from being shown around the property we moved in to, right through to exiting has been an extremely poorly handled, disinterested and detached relationship from this office.The property was filthy when we moved in with the fridge freezer broken for the first 10 days of us being in the property, the agent took no responsibility at all to help in anyway with monies owed for over 18 months for food and groceries having to been thrown. We found out we had to leave the property via email only. For something as important as this, you'd expect a call at the very least with potential offerings of other properties to move into, if they were commercially minded at all, but no, just an email which could have easily been overlooked.This office in general and what appears to be the Hamptons approach/consensus is to side with landlords in all aspects with no back bone to support tenants who in all fairness, are paying absurd prices in this day and age.Avoid this office and chain of agents whenever you can.
Billy · 12 December 2018
★★★★★ 5/5
TrustpilotExcellent service
Very professional service by Salim Dharshi. Would highly recommend for property search in Chelsea Creek / Imperial Wharf. Many thanks Ann
J&A · 21 January 2022
★★★★★ 5/5
TrustpilotEmily was fantastic!
I am writing a review for Emily Dickson, she was great when myself and 3 other friends were finding a property. She made the stressful experience so much easier, she was 'on the ball', replied to all our emails promptly and I felt she really understood the type of property we were looking. Emily thank you for all your help! She will be the first point of contact if I ever need an agent again!!!Emma x
Emma · 11 August 2020
★★★★★ 5/5
TrustpilotI have been renting through Hamptons…
I have been renting through Hamptons for over 8 Years. Easily approachable with any issues and always delt with in a professional manor. Angela Parn my agent is excellent. Always friendly and very professional to her position. Angela has always sorted out any queries or problems I have encountered with ease. I highly recommend Hamptons if you are looking to rent lease or buy. Ian Francomb
Cotswold · 18 June 2022
★★★★★ 5/5
TrustpilotNew property manager
Nick Summerfield has not been in the job of property manger long, but he has proved a more than able replacement for his well regarded predecessor. He is responsive and a problem solver. I feel confident the property is in good hands.
Paul · 30 April 2024
★★★★★ 5/5
TrustpilotLucy has been very helpful throughout
Lucy has been very helpful throughout, very lovely and friendly too. Thank you :)
Phoebe · 18 November 2022
★★★★★ 5/5
TrustpilotTerrible House - Great Manager
Hi Julian - just a quick note to say thanks for your support over the last 16 months. You’ve been great at answering my endless emails about the house and dealing with all the issues. It’s such a shame that we didn’t have the best experience with the house but in any event, you’ve been very professional and helpful all the way through.
Reem · 10 October 2022
★★★★★ 5/5
GoogleWe arrived in the area looking for some help finding a home. We were lucky enough to meet Millie who helped us every step of the way - and we ended up with a beautiful house. Thank you Hamptons for everything you've done!
Lori · 10 October 2020
Agent replied · 24 October 2024
Thank you for providing us with a review. We are delighted to hear Millie and the team provided you with such a high level of service and look forward to making them aware of your review, thank you again.
★★★★★ 1/5
TrustpilotAwful
Awful, extremely rude, lied about everything and trapped me in a rental contract that was much longer than I agreed to or wanted.
Linda · 29 June 2023
Agent replied · 29 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 1/5
TrustpilotIgnore their existing customers for months!
We rent an apartment with Hamptons and now when we have some issues the company is ignoring us! They don't reply to my emails and never call back. So I am stuck with the issue I have and NOBODY replies. I sent emails to several employees, customer service, twitter - no reaction at all! I have no idea what to do now. Totally unprofessional. I think most of the good reviews here are FAKE. Beware.
Amelie · 30 September 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
