Trusted Agent profile · Dorking
★★★★★
1,506 reviews across 2 platforms
251 High Street, Dorking, RH4 1YA, RH4 1YA
Part of Hamptons, see every office.
Hamptons's office in Dorking, at 251 High Street, is rated 4.3 out of 5 across 1,506 reviews on two platforms, including 85 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. Hamptons Dorking Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dorking.
Every review we hold for the Dorking office, from every platform, shown as written. First names only.
5/5
GoogleI was very pleased with the excellent service that the staff in the Dorking branch of Hamptons gave me.They were very helpful towards me and understanding ,which made the process of selling my late Mums house less traumatic than it need be.Scott,Annie and Millie where a pleasure to talk to at all times ,they kept me up to speed and made the house sale run smoothly .Even on completion day Annie was giving me helpful advice for the future ,I shall miss our chats.
5/5
GoogleAlthough we didn't actually end up moving we found Hamptons very professional and helpful in our search for a property and in finding us a buyer very quickly. Millie Ankers was particularly enthusiastic and tenacious in her mission to find us an appropriate house. I wouldn't hesitate to recommend her and Hamptons.
Thank you for leaving us a review. It is fantastic to receive such positive feedback about Mille and in particular, we are delighted to hear she was enthusiastic and tenacious in her approach. Feedback of this nature is very important to us and we look forward to making her aware of your review, thank you again.
5/5
TrustpilotExcellent service
The two property managers we've had looking after our flat have both been amazing. When Sarah Sapong left her role we were concerned that the excellent service she'd offered wouldn't continue. We had nothing to worry about Thahmid Sultan has been fantastic. We have had a few issues with tenants and things needing to be repaired in the property and Thahmid has responded quickly, with interest and concern and resolved everything in a very timely manner. We couldn't be happier with the service we've received.
5/5
TrustpilotApril Keane is a star property manager
April Keane has been managing my apartment for years. She is dedicated and extremely efficient. She has always operated in a timely and accurate fashion. No matter if she had to deal with contractors, the freeholder, the other leaseholders in the building or the tenants, she has without fail achieved what she set out to do upon my instructions, but also independently, when needed. She is 100% reliable and I could not recommend her more. I am very grateful for all the problems she has solved for me. Priceless.
5/5
TrustpilotHamptons Property Manager Sarita
The Hamptons Property Management have always been a huge support to us as tenants. Especially Sarita, who I consider to be an extremely special person in this instance as she has always put our needs first. Whenever we have had property issues, she's always reassuring, extremely professional in the way she handles situations and always puts us as priority. I feel grateful that we have a property agent like her who is kind and supportive and always ready to offer help :)
4/5
TrustpilotAbove and beyond our expectations
We had a quirky house in a slow and nervous market. Mark and his team were the 4th agents we used and their effort and commitment to achieving our sale was exceptional. Thank you for everything, you went above and beyond our expectations.
5/5
TrustpilotHamptons Property Management
I have used Hamptons Property Management for over 10 years and have definitely come to expect the exceptional over that time. I never have to worry about my property, as I know whatever problems arise for the tenants or for me, Hamptons will always sort it out - quickly and efficiently. Special thanks to Angela Parn who has handled our property over the last few years, to an excellent standard.
4/5
TrustpilotHamptons Staff always Attentive
Hamptons Staff always AttentiveAlthough it sometimes occurred that issues took a little while to be solved, this was rarely the fault of the Staff at Hamptons themselves. We have been particularly fortunate to have Property Manager Joe Sanders as our contact point, and he has always tried his best to sort things out for us whenever an issue has arisen. He has been particularly good at being an equal intermediary between tenant and landlord and never made us feel as though he was only working for the landlord and didn't care at all for the tenant.Keep up the good work, and thank you Joe!
4/5
TrustpilotMy experience with our property’s manager and some of our letting agents
My experience with our property manager, Mr. Joe Sanders have always been satisfactory in terms of him being responsive, helpful, and committed. He has always tried to address our concerns in a timely manner and has a good understanding as to how effectively communicate with the landlords. In some occasions though, especially with letting agents, I’ve had some unpleasant experience which sometimes was kind of frustrating. There were some situations where one or two of the flats were vacant for relatively long period of time and I personally found it very difficult to communicate my sense of urgency with the agents. And sometimes there were different agents working on a specific flat with no effective communication channels with each other as well as with the landlords causing me send different emails to different agents discussing same matters. To me it seems there are sometimes some sort of miscommunications amongst Hamptons’ hierarchy as well as between the letting agents.
5/5
TrustpilotHamptons go above and beyond
I am just on the point of selling an apartment through Hamptons International in Berkshre West-I have rented it through Hamptons since 2018. On the whole, I have found them to be very good, especially Sales and Property Management. I wanted to particularly praise Harjeet Kaur their Property Manager for my flat-she is always so helpful and always ready to have a chat and answer any questions you may have as a new, inexperienced Landlord. Also, they really do do checks on the property at Hamptons in this area and always report back in detail.I also recommend Deborah Giacobbi in Sales. Throughout the whole process of selling the apartment-and when did that get so horrifically complicated in the UK?-Deborah has 'held our hands', chased, communicated and generally solve problems one by one. For these 2 people, I would recommend Hamptons wholeheartedly.
5/5
TrustpilotProfessional and friendly property management
We are going into the second year of renting our beautiful home through Hamptons International. Fortunately for us we have had wonderful Katie Tucker as our Property Manager. No question, query or issue has been too much trouble for her to deal with. Katie is approachable and warm, exuding professionalism and courtesy. It's not just the call or emails that we like, but her eagerness to follow up post the completion of a job to check everything is in order. She is an asset to the Hamptons team and we look forward to her continued support.
5/5
TrustpilotVictoria Thomas at Hamptons Letting is a really good property manager …
I have used Hamptons as my managing agent for 8 years. For much of this time, Victoria Thomas has been managing the flat. She is outstanding. Really quick, proactive and responsive. also really nice and easy to deal with. During Covid, the service did not miss a beat. I think the tenants have appreciated her as much as I do. I feel I am in very good hands with her.
5/5
TrustpilotJacob is a truly exceptional estate…
Jacob is a truly exceptional estate agent. We had been on the market without success, for over a year, with a lovely, but unusual, property. From the moment that we first met, Jacob understood what he needed to do in order to achieve a sale for us. The photographs that Hamptons took were lovely, together with a video tour. But more importantly, when the right buyers came along (only a few weeks later), Jacob made sure that the deal was done. He is tactically astute, a good negotiator, assiduous, careful and attentive. He has driven through the sale in less than three months with determination and drive, as well as being utterly charming to deal with. I could not recommend him more highly.
5/5
TrustpilotHelpful and very professional
We have had a few issues with the property that we rent - Ashley is our point of contact and she is just brilliant - she does what she can as quick as possible- our land lord constraints make it hard for Ashley sometimes but her perseverance always wins through- I find Hamptons to be helpful and always friendly - this time our need was due to a window lock that had jammed shut in the bathroom - and seems it will be dealt with quickly
5/5
TrustpilotDanish is very helpful and sorted our…
Danish is very helpful and sorted our issue quickly.
5/5
TrustpilotHanptons Islington are a great letting…
Hanptons Islington are a great letting agency. I have consistently dealt with George for almost 20 years. Together with Victoria they are a pleasure to deal with. They evoque trust, the opposite of some local estate agents. Rare to say this about an estate agent. Try them!
5/5
TrustpilotGreat experience
Federica was our agent, and she was AMAZING, understanding our needs and bringing us to see houses that we loved. We were really struggling to pick the house for us, because they were all great. I am really happy I had the chance to work with her, and with Hamptons
5/5
TrustpilotHighly satisfied, long-time client
I’ve been with Hamptons for a number of years, with Samantha Jennings and Ellie Marsters managing my property. I’m not certain whether Ms. Jennings is still working as a property manager, but I have nothing but good things to say of both managers. Ms. Marsters in particular is efficient, prompt, and thoughtful with her advice and responses. I can easily see myself staying with Hamptons for the foreseeable future.
5/5
TrustpilotDefinitely would recommend.
Our experience with Hamptons has been pleasant. Our letting agent Roni was very friendly and attentive. David, our property manager has been outstanding and we’ve found it very easy to communicate with him efficiently. As we’re both young and it’s our first time letting, all we could suggest is to be initially provided with more information as opposed to having to find out what’s going on at each step.
5/5
TrustpilotVery Professional and Efficient Management
Hamptons have been managing my property for a long time. It is a difficult property due to various issues. They have been very professional and efficient in all matters. They deliver as promised and I cannot argue with the quality and price of workmanship. I would definitely recommend Gemma Ward and the Hamptons team for management of flats.
1/5
Trustpilotwhy?
Why was i told by one of your agents in West Hampstead branch that Countrywide are nothing to do with Hamptons when you are the same company and it even stating at the bottom of your site that Hamptons is a trading name of Countrywide Estate Agents Limited hidden under a title?
5/5
TrustpilotThe Human Factor
The service is very good. The difference is made by the people who work in Hamptons. The manager of my properties is Mrs. Elle Seaby. Elle is a very professional and expert person, always ready to help solve the problems that are faced every day. In my opinion, she is the real value of this company, the real driver that convinced me to let Hamptons manage my properties.
5/5
TrustpilotVery nice experience of renting a flat…
Very nice experience of renting a flat through Hamptons. All the team are very friendly and happy to answer any questions. Our maintenance contact, Ruth, was always quick to respond and empathetic. And Samantha and Bhavika were really quick, helpful and professional when it came to the end of our tenancy and the move out was very straightforward and stress free.Would recommend 100%.
5/5
TrustpilotSarah Golder has been fantastic in…
Sarah Golder has been fantastic in resolving a sensitive deposit dispute. She has kept us informed, advised and looked after throughout and has been professional and personable at every step. We are ver grateful to Sarah and have full confidence going forward, knowing that she and her team are so diligent on behalf of their clients
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Tell us what you need and we'll put you in touch. Hamptons Dorking Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dorking.
