Trusted Agent profile · Dorking
★★★★★
1,506 reviews across 2 platforms
251 High Street, Dorking, RH4 1YA, RH4 1YA
Part of Hamptons, see every office.
Hamptons's office in Dorking, at 251 High Street, is rated 4.3 out of 5 across 1,506 reviews on two platforms, including 85 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. Hamptons Dorking Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dorking.
Every review we hold for the Dorking office, from every platform, shown as written. First names only.
5/5
GoogleThoroughly recommend the team in Dorking. Simon, Joanna and Annie were absolute professionals - particularly as we had a complex chain to manage. They went far beyond what I would have expected.
Thank you for your wonderful review Dave. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
TrustpilotA first class dedicated team
We experienced exceptional hard work and dedication from the Hamptons team during the sale of our family home. There were regular informative updates and nothing was a problem for Tamsin or any of her very professional staff. We would certainly use again and thoroughly recommend Hamptons to anyone looking to sell or purchase any kind of property.
5/5
TrustpilotAccolades to Hamptons Dorking.
I recently sold my property in Dorking.I am very happy to say that Simon and his team at Hamptons went above and beyond in professionalism,empathy and delivery.They walked the talk of their slogan Hamptons with you every step of the way.It was a pleasure dealing with them.
5/5
TrustpilotGreat experience with Hampton's Clapham team
The Hamptons team in Clapham has been managing our property for the past 5 years and done a great job. Anca Ciobanu is very responsive to tenants needs and always ready to help sort out issues that can arise in our house. I would recommend them to anyone looking for a property manager.
5/5
TrustpilotHamptons Reigate and particularly that…
Hamptons Reigate and particularly that of Jonathan Higginson was professional, helpful & efficient in marketing my property. They obtained three offers in four weeks, compared to a previous agent who had achieved zero offers in twelve weeks. I found their whole approach to be informative and I would certainly use them again
4/5
TrustpilotHamptons Oxford & Banbury
I deal with Hamptons Oxford & Banbury and my experience so far has been very good. I live abroad and have a full management arrangement so relay heavily on good communication and timely responses to tenants issues. There has been a couple of slight frustrations in that it took well over two months to refit a front door and when it was done resulted irreparable damage to my door bell which does raise concerns over the contractors that Hamptons use. However the door bell was replaced FOC and the 10% commission fee was waived also. So I really cant fault how this issue was handled by Hamptons. I also didn't receive my rent one month and it took me to notice and highlight this to Hamptons. Over a week overdue. However again it was swiftly dealt with afterwards and no problems since. Overall I think Hamptons have been communicative, friendly and trustworthy but I would like to see improved account management and have concerns over appointment of contractors.
5/5
GoogleThe team at Hamptons Dorking have been amazing. They have helped to sell a property. From start to finish they have made the process of selling a good one. Simon and others on his team have provided me with great communication throughout keeping me informed of all going on. I would highly recommend them if you are looking to work with an estate agent, buying or selling. Thank you again for everything.
Thank you for your review Sarah. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotProfessional and thorough
I used the services of Hamptons in Dulwich to find tenants for my property. The manager Rebecca was very good at sourcing prospective tenants and managing the process. As in any transaction there were a few questions and concerns, but Rebecca was always honest and upfront. She worked very hard to get the best tenant for my property. I think their administration of the processes is also very good. I definitely would recommend this company, and I would also use their services again.
5/5
GoogleScott and his team at the Hamptons were brilliant for us..professional, transparent and always responded to emails and calls as and when we needed them. I would highly recommend them as a business that strives to break down the stereotype of what we have previously expected an estate agent to be. They are relationship focussed and this builds trust
Thank you for your review. We take customer service very seriously and are delighted to receive such positive feedback about Scott and the team. Customer care is very important to us and it is fantastic to hear you felt a positive relationship was formed throughout the process. Thank you again!
1/5
TrustpilotThey came highly recommended!
They came highly recommended!! After promising to communicate and keep me updated on a weekly basis, over a three month period I heard from them once.. no projections or ideas of how to produce a sale. Lap lustre and uninterested. They seemed to rely on the property selling itself for a £16000 reward. Gave 28 days notice to fulfil my side of the contract. But they had already removed my property from Rightmove, seemingly putting it back when I complained and happy to return keys 2 weeks before end of contract!! Absolutely shocking lack of industry and an example of why estate agents are not trusted!!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotKudos to the Hamptons Rickmansworth Letting team !
For the past two years, I have been the happy tenant of a flat managed by the Hamptons Rickmansworth Lettings team, and i have to say that I am impressed by the level of professionalism and customer care delivered by Melissa Cameron and her team. All the issues i have reported to date have been dealt with in record time, and always with my satisfaction at heart. Never has a letting agent been so easy to communicate with and pro-active at resolving things. Kudos and thank you to Melissa and her team for their outstanding work ! I recommend Hamptons Rickmansworth Lettings in a heartbeat !
5/5
TrustpilotI've just sold my house with Hamptons…
I've just sold my house with Hamptons in Beaconsfield. From Dee arranging the viewing to showing my buyers around the property I cannot fault the whole experience. We were kept well informed of my buyers position throughout the price negotiations. The relatively simple sale turned into a lengthy process due to the performance of my buyers solicitor, however Nabeel pushed the sale through taking on most of my stress! Thankyou to Nabeel, Dee and the team at Beaconsfield
1/5
TrustpilotTreats every tenant like a criminal/ complete lack of joint up communication
Very frustrating experience if you are a tenant. We took out a one year tenancy. Once we agreed the tenancy the ‚systems‘ took over. Several different forms, none which seemed to correspond with each other as they came from different sources. Was sent from one Hamptons team to another so this required multiple unnecessary conversations. General tone in all communications assumes that every tenant is a criminal and needs to be intimidated. Within 2 weeks first problem occurred which took Hamptons 3 weeks to fix as they could not act on their own but basically were just a go between between us and the landlords who live abroad. At the end having checked out with all annual services having been performed (and reported) it then turns out that the deposit team does not speak to the property management team so they asked again for information that had already been provided. When I complained I got the classic reply ‚we are a different department’! Repayment of deposit being delayed unnecessarily. I have experience with other agents and Hamptons by far the worst. Hope I have never to deal with them again.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotProperty Manager who manages
Often a property management service is at arms-length, with the "we'll get a contractor in" standard email response to any problem reported by the tenant. This PM leaves the owner to get to the bottom of an issue - what actually is/is not working? why? what's the root cause? What I value about Melanie Hudson is that she takes on the enquiry role to investigate and try to pinpoint the actual problem, and then organise a fitting solution. A property manager who manages - not just a pinger of emails!
5/5
TrustpilotExcellent property management
I have let my property with Hamptons for over 4 years and have been very impressed with the service - from the early stages of listing it to property management. I have been particularly grateful to my property manager Melanie Hudson for acting on my behalf and dealing with any issues in a timely and sensitive manner. This was especially important throughout the pandemic and Melanie was always first to keep me updated with any developments and kept her colleagues fully informed as back up. I would have no hesitation in recommending Melanie and Hamptons for the highest level of customer service combined with trust and reliability.
5/5
TrustpilotKeeping it in the Family
This is specifically a review of the Property Services department run by the amazing Katie Tucker. It is easy to eulogise about the department that shows you round your dream home or letting but just as important is what happens next! I rented an apartment from Lettings (Stratford Upon Avon) and the team there led by the Hampton's Poster Girl Mrs Barnard are just the first leg of the relay. The last leg is run by the very dry Property Management Service! Well, no race is run until the last leg is complete and Katie Tucker is gold. Katie is professional, fastidious and responsive. Katie will reply to your concerns in a New York minute and she will follow up every time to see if the remedy actually worked. Hampton's MD proclaims that they are a family and families work together! Katie Tucker personifies the brand intent.
5/5
TrustpilotI am extremely pleased with the…
I am extremely pleased with the outstanding support and care provided by Mya Miller in resolving my property issues. Her compassion and prompt action ensured everything was handled smoothly. Mya was consistently responsive, keeping me informed every step of the way. Her empathetic approach and genuine concern were incredibly reassuring.
5/5
TrustpilotHamptons Are No 1
I wanted to take this opportunity to thank the Hamptons letting team. They have been dealing with my property since the first tenant moved in till now. I would like to specifically mention Samantha Hunt, who has been amazing through the tenancy period. Her prompt replies to my email, coordination with other department and general positive attitude made the whole relationship a positive and smooth one. I want to thank her for all her cooperation in the matters related to the property and hope to continue working with her, as the industry certainly needs more individuals like her, thank you Sam and Hamptons team!
5/5
TrustpilotDaniel Johnson, property manager…
Daniel Johnson is our property manager and he is really fantastic. He is always really quick to communicate issues, replies to any emails or queries quickly and is always really helpful and proactive. He was extremely helpful, for example, when the flat’s management company required access when the tenant was away, liaising with them to arrange access. We are very lucky to have him.
5/5
TrustpilotSelen Hurbas
Selen Hurbas has been managing my property for several years and her attentiveness is second to none. She always responds to emails quickly and seems to handle almost any task with great ease. Very efficient in handling communications between myself and my tenant. 5 star stuff!
3/5
GoogleWent in to ask about letting and a woman in there laughed and said you can’t let from here witch I thought was pretty rude but the other lady was super nice and gave me a card from there place in Reigate I think and said to call them as they do the lettings hopefully that other lady might take a leaf from her book next time and be a little nicer to people in the future
Hi Elisha. We are extremely sorry to hear about this. Please would you send an email to Customercare@hamptons.co.uk with your contact details and we will do our best to make it up to you.
1/5
TrustpilotPredatory Behaviour
Worst property management ever.This agency encourages predatory behaviour from landlords towards tenants, they provide absurd and totally pretentious quotes for deposit deductions (works that of course won’t be done while the landlord will pocket the money). It took a month before getting any update about my deposit and then I got a proposed deduction of over £650 for a minor sign on a wall and tub (which was already broken). I had a quote for a handyman to do the works (even if they are both fair wear and tear) for £180. They take advantage of vulnerable tenants who would want to go to a TDS dispute trying to scare them off doing that and blackmailing you to accept the absurd deductions. Shameful behaviour.They are also unable to deal with the most basic property management issues taking days to reply and providing unhelpful / vague answers to make you lose time and patience.Definitely to avoid all costs, I won’t ever deal with them again.I have been dealing with the Islington branch.UPDATE: After 4 months, I have obviously won the TDS dispute. Painful process to avoid getting scammed
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotThe Hamptons Deposit Manager and the TDS.
The Hamptons Deposit Manager, Camillie Solomon, was extremely helpful in handling a disputed sum by outgoing tenants. Throughout a four month period of resolving the dispute Camillie was meticulous in keeping me updated on her negotiations with the tenants and the Tenancy Deposit Scheme (TDS). She did this with much courtesy and I could not have expected a more efficient and fair outcome. Thank you Camillie.
5/5
GoogleI recently completed the sale of my Dorking property and can thoroughly recommend the very professional Hamptons team of Scott, Millie and Annie who all contributed to bringing the transaction to a very satisfactory conclusion. Although an initial accepted offer was withdrawn due to a chain breakdown there was no lessening of effort in arranging further viewings despite lockdown constraints.This welcome persistence enabled me to achieve my asking price and simultaneously complete a necessarily delayed purchase. In the final post contract stages Annie Mullins was notably efficient in communicating with my buyer, the conveyancers and myself and helping to push things along where necessary. Well done all with many thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hamptons Dorking Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dorking.
