Cubitt & West Dorking reviews

★★★★★ 5/5

Trustpilot

My experience with Julie Bramble from…

My experience with Julie Bramble from Cubitt & West Southsea Estate Agents has been outstanding. From the day my offer on the property was accepted, I received what can only be described as excellent customer service. The contract exchange process became quite strenuous due to a dispute between the seller's and buyer's solicitors, which significantly prolonged and complicated matters. However, Julie Bramble demonstrated her professionalism by diligently following up with all involved parties, showcasing her excellent communication skills. She consistently responded to inquiries promptly and took responsibility right through to the end of the process. Her dedication provided my wife and me with reassurance and optimism. Kudos to Julie for her exceptional service. We are truly grateful. Thank you.

Juwon · 20 August 2024

★★★★★ 5/5

Trustpilot

Julie is a Gem!

I cannot recommend Cubitt and West highly enough! They recently helped us navigate an incredibly complex and challenging sales process due to the recent legislation on cladding for flats causing alot of issues. From start to finish, their professionalism, expertise, and dedication were truly exceptional.Despite the difficulties posed by the new regulations, Cubitt and West remained proactive, communicative, and supportive throughout the entire process. They went above and beyond to ensure everything was handled efficiently and effectively, keeping us informed every step of the way. Their knowledge of the latest legislation and their ability to manage the various stakeholders involved was impressive and gave us great peace of mind.Thanks to their hard work and perseverance, we successfully completed the sale, and we couldn't be more grateful. If you're looking for an estate agent who will go the extra mile and provide top-notch service, look no further than Cubit and West. They truly are the best in the business!Harry, Samara, Tracey, Jacki & Julie thank you all for your efforts, we cannot fault you! I would finally like to give a special thank you to Julie who was exemplary in her professionalism and communication!

Martin · 3 August 2024

★★★★★ 5/5

Trustpilot

I couldn't recommend Cubitt and West…

I couldn't recommend Cubitt and West waterlooville any higher. From day one they were all amazing and super helpful. Maddison originally came round to do a valuation and got the ball rolling. She was extremely personal and kind, we sat and had a real conversation rather than being made to feel like just another client. I was given a reasonable timeframe and expectations too rather than being promised anything unrealistic. Nicola and Maddison got to work so fast and the viewings came rolling in. It was a difficult year with interest rates all changing and throwing everything out but i still trusted they'd be able to get the sale completed. Nothing was too much to ask for, they were available for every viewing and got plenty of clients through the door too. After a while they found the perfect buyer and i'd accepted the offer. 10/10 for them both.During the sale process Julie took over and acted as the middleman with myself, the buyer and both solicitors. Again she was very personal and responsive with calls and emails. Any questions i had were dealt with extremely quickly and effectively. It was so reassuring to have someone so proactive during the sale process, i didn't really need to chase anything up because Julie was always on top of it. My entire sale and process was extremely easy and stress free. Second dealing with Cubitt and West and as before i wasn't disappointed. Thanks to you all and possibly others in the background i hadn't dealt with personally. One happy client!

Tom · 31 July 2024

★★★★★ 1/5

Trustpilot

Promised the world before going on the…

Promised the world before going on the market. That’s where the sloppy work started, given the brochure to sign off. Had to be return 3 times for amendments due to duplicate wording, missing pictures etc., basic work for anyone, but no care or attention to detail.Once the house was on the market and live on the website. Some pictures where over saturated making the house look a dirty, missing pictures and more pictures of the garden than the house.Asked them to amend this, met with a sharp and blunt response over the phone…speak to the manager.They amended this, placed the original pictures online, next to the over saturated pictures. Simple, uncomplicated work for anyone, but seems no one can be bothered to check details and pictures. All in all, a very bad experience of Cubitt and West, talks the talk but does not walk the walk.Would I recommend Cubit and West? No not at all, wasted 8 weeks of my time and money.

JPM · 26 July 2024

★★★★★ 5/5

Trustpilot

Thank you Julie!

During a very long process due to chain, the sale progressor Julie has been a huge help, keeping me in the loop about what was happening on top of the chain and very supportive with me when I felt like loosing my patience. I would like to thank Julie for her amazing work and also Tracey (sale advisor) when I was searching for houses!

Emine · 6 February 2026

★★★★★ 5/5

Trustpilot

First time buyer/Leashold property

Though I didn’t use John O’Neill at the Cubitt & West branch, Woodingdean to buy or sell a property, he recommended their in-house solicitors and mortgage services. As a first time buyer, his recommendation and guidance was invaluable. Mortgage Matters Direct were totally amazing in securing me a mortgage, a fast and efficient service with great communication throughout. I would highly recommend them. JS Law, the conveyancers recommend by Cubitt and West were also great, Lauryn Parker-Beaton was very patient in taking me through the complexities of buying a leasehold apartment. Though it took a while, she did a good job in getting the property to completion. John’s knowledge and experience of the buying process was also invaluable, as a first-time buyer this was daunting and stressful, he simplified the whole process for me and held my hand the whole way through. I would highly recommend him and his team of experts, thank you John, I couldn’t have done this without you!

Jason · 8 July 2024

★★★★★ 1/5

Trustpilot

Immediately Dangerous gas findings…

Immediately Dangerous gas findings weeks after their approved contractor’s inspection and no apparent urgency inside 2 weeks to rectify. We would not entrust Cubitt & West with our home again. Gas Safe Register inspected the installation less than five weeks after Cubitt & West’s “approved” contractor attended. Its warning notice recorded a gas escape classified as “Immediately Dangerous” and two appliance entries as “At Risk”. The gas supply was disconnected. Our tenants were left without gas. Even after receiving the findings, Cubitt & West required repeated chasing. The lack of urgency and a clear action plan was unacceptable. The tenancy had already begun badly. Essential arrangements were unfinished, delaying the tenants’ move-in. We were told staff were attending a team meeting while those matters remained unresolved. Their marketing stated: “Do you add Commission onto Repairs & Maintenance? NO”. They subsequently defended receiving contractor referral fees, arguing that these are different from commission added to quotations. In our view, that is misleading. They have refused to answer our request to disclose exactly what they received from this contractor. Their defence of a cleaning quotation included generic internet estimates. We obtained actual alternatives and arranged the work ourselves. When we terminated their appointment, they initially refused to begin handover until disputed fees were paid. They later reversed that position. We consider their handling contrary to The Property Ombudsman’s handover standards. Their complaint response even criticised the length of our correspondence. Proper answers and timely action would have shortened it considerably. I urge other landlords with concerns about inspections arranged through Cubitt & West to contact Gas Safe Register and ask whether a regulatory inspection is appropriate. The gas-safety matter remains with Gas Safe Register, and our service complaints are before The Property Ombudsman. We will update this review when findings are issued

Oliver · 24 September 2026

★★★★★ 1/5

Trustpilot

If I could score one star I would

If I could score one star I would. I would not recommend this agency. My experience with them was extremely disappointing. They attempted to charge me for defects and damage that were already present before I moved into the property, despite there being photographic evidence showing the condition beforehand. I found the way the matter was handled very frustrating and the overall level of service was poor. Based on my experience, I would not use this agency again.

Val · 7 October 2026

★★★★★ 5/5

Google

Really pleased with the service we received. We found them very proactive and kept us going when we got despondent. Chase is a fantastic asset to them, so calm and pragmatic and really easy to talk to. The team are all fantastic- professional whilst building a good relationship with us, it has really felt like they are on this journey with us and just as invested as we are.

Lucy · 23 December 2024

★★★★★ 5/5

Google

Really pleased with the service we received. We found them very proactive and kept us going when we got despondent. Chase is a fantastic asset to them, so calm and pragmatic and really easy to talk to. The team are all fantastic- professional whilst building a good relationship with us, it has really felt like they are on this journey with us and just as invested as we are.

Lucy · 16 December 2024

★★★★★ 5/5

Trustpilot

Cubitt & West - They sell houses.

Having placed our property with another agent and having wasted close to 6 months, we moved to C&W and quite quickly they had found us a very suitable buyer and the sale progressed well through to completion. Thanks to Scott Buchanan, Brian Sparrow and the rest of the team, what is usually a complex process progressed well and everything was done and dusted in about 4 months.

Derek · 16 December 2025

★★★★★ 5/5

Trustpilot

Final Review

Just wanted to give a final review of our purchase made through Cubitt & West. Zoey & Jaz dealt with the negotiations of our purchase and did everything they could to get us a great deal. We were more than satisfied with their service & would highly recommend them as agents and representatives. Julie Bramble was very hands on with the negotiations and progress of our sale. She was always on hand to speak to and is very knowledgeable in this field. Julie is a credit to the team and I think she does a brilliant job in making everyone feel at ease through the stages. Our purchase has been a whirlwind of emotions and stress but I think it was most definitely not as stressful as it could have been without Julie taking it on and working hard on it. Thank you for everything guys.

Lauren-Rose · 22 May 2024

★★★★★ 5/5

Google

We have just exchanged contracts on a property sold through Cubitt & West. The whole team, particularly Rhys and Scott have been incredibly helpful throughout the whole process, answering queries promptly and keeping us updated throughout. Can't fault them at all!

Chavaunne · 10 October 2025

★★★★★ 5/5

Trustpilot

Fantastic!

I cannot speak highly enough of the service we received from cubit and west southsea. I really liked the WhatsApp messenger service too, makes communication easy. Harry sold our house within a few days, a really friendly and helpful guy. And Julie was there from then onwards, to see it through to completion. She answered all my silly questions in no time at all. Would definitely recommend selling your house through these guys

Matthew · 21 August 2024

★★★★★ 5/5

Trustpilot

Thank you!

I can’t recommend Marc Steels highly enough. From our first interaction, he was incredibly professional and went out of his way to be helpful. He kept me informed at every stage and handled all the details with impressive efficiency. If you’re looking for a letting agent who actually delivers on their promises, Marc is your person.

Nadine · 26 February 2026

★★★★★ 5/5

Trustpilot

Julie Bramble

My partner and I would like to give a big thank you to Julie Bramble in Cubitt and Wests Southsea branch for all the work she has put in on our recent home purchase. She always come back to us on queries when she’s been busy on the phone and always answered any questions we were unsure about. Julie has been amazing in her sales progressor role from start to finish. Thank you once again, Terry and Janet .

Terry · 19 April 2024

★★★★★ 5/5

Trustpilot

Excellent

Where do we start, I guess with Paige White first, what a diamond she is, from the very moment we first met her, she was friendly helpful and most importantly honest. The place Paige took us too, she warned us go in with an open mind, as work was ongoing at the property but not ready yet. We went and while we went in with an open mind, it was difficult to see beyond. Paige said I will keep a close eye on the progress and update you. We went away more in hope than anything else. Within a week of that viewing Paige called us and said come back and see what has been done. Which we did and while it was not yet ready the transformation was amazing. Paige had been right along, We said yes to the property and Paige went out of her way to get the paperwork side of things moving. When dealing with the rest of the team in the Bognor branch of C & W they too were friendly and helpful. Inside a month we are in the property and a huge part of that was down to Paige White.

Bob · 30 March 2024

★★★★★ 5/5

Trustpilot

I don’t even know where to begin

I don’t even know where to begin. Our huge thanks go to Julie Bramble for her patience, understanding and just relentlessness even when we felt like giving up. She was just the light at the end of the tunnel and I will forever be grateful for her help and kindness throughout this process. If you’re a buyer/seller and Julie is the person in charge of your file, let me tell you something: YOU WILL BE FINE! Thanks so much!!!

LW · 21 July 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ We had an excellent experience selling our home with Cubitt & West’s Dorking branch. Jo, Millie, Scott, and Glenda (and everyone else in the team) were absolutely fantastic from start to finish, friendly, professional, and always on top of everything. Their communication was brilliant, keeping us updated at every stage and making the whole process feel smooth and stress-free. The marketing of our property was spot-on, and we really felt supported throughout. We couldn’t have asked for a better team. Highly recommend Jo, Millie, and the entire Dorking branch for anyone looking to sell their home!

Laura · 10 December 2025

★★★★★ 1/5

Trustpilot

Not professional

Emily & Holly mixed up the days of viewing and then asked for a confirmation via email three hours before the correct viewing. I confirmed 1,5h prior to the viewing but they did not show up anyway. Viewing houses makes you busy and you can’t be expected to check your emails constantly. They claimed they could not call me since I do not have a UK number. I’m on both WhatsApp and Viber. It’s 2026. Not professional.

Malin · 1 September 2026

★★★★★ 2/5

Google

Cubitt & West are very slow. They have only two experienced sales staff and both of them were away today. Their client base seems to be interested in cheap properties not more expensive houses. Take my tip, do a search in Rightmove and Zoopla to see how much business they are doing in houses which gets sold.

Roy · 10 June 2026

★★★★★ 5/5

Google

Joanna Leaver is very efficient and supportive whenever I approached her for my house buying process. Always She explains and listen patiently. I appreciate her hardwork and kind service. Micheal Wookey is my Mortgage adviser. He is very supportive and assisted effectively to obtain mortgage and also act in kind. I'm impressed their services and I recommend 100% "Cubitt and West" to whoever seeking to buy property.

Anitha · 10 October 2024

★★★★★ 5/5

Trustpilot

I needed to secure a place as soon as…

I needed to secure a place as soon as possible and Dan made it possible for this to happen. He has been such a great help and always made sure I understood what was going on and happening at each stage within this process. I am happy to have been working with him and Cubitt & West and would genuinely recommend him and them to anyone in search of realtor services

Kofi · 2 August 2024

★★★★★ 5/5

Trustpilot

Thank you Julie Bramble!

Julie Bramble has been an amazing help/ point of contact through my very recent property purchase. She has always gotten back to me on my numerous queries and was happy to talk me through the whole process. Julie was excellent at helping to soothe any anxieties or panics around the different steps of buying a property and I really felt like she was in my corner - calling and chasing up on my enquiries. Thanks Julie!

Chloe · 23 April 2024