Trusted Agent profile · Dorchester
★★★★★
1,736 reviews across 3 platforms
Halstock Street, Poundbury, Dorchester, DT1 3FW
ZeroC Places for People's office in Dorchester, at Halstock Street, is rated 3.0 out of 5 across 1,736 reviews on three platforms, including 19 Google reviews rated 2.4.
19
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
1,715
Reviews on Trustpilot
Business-wide
Every review we hold for the Dorchester office, from every platform, shown as written. First names only.
5/5
TrustpilotAt 37 weeks pregnant its not been easy…
At 37 weeks pregnant its not been easy getting sorted with my house however Bradley went above and Beyond helping me when everyone else seemed to pass me all to other people he really has been a life saver thankyou
4/5
TrustpilotDealing with PFP operatives
Dealing with PFP operatives. Service is good when applied. But sometimes can be a while before issue resolved.
Good afternoon, thanks for sharing your review with our community. It means a lot to us. Kind regards - MG
4/5
TrustpilotThe workers did well was impressed ut…
The workers did well was impressed ut thought the bathroom was being replaced as its old damaged 1
Good afternoon, we’re grateful that you took the time to leave us a review. Thanks a lot! If you have any queries regarding your bathroom please contact us at CSC.General@placesforpeople.co.uk and our team would be happy to assist. Thank you - MG
3/5
TrustpilotRepair service is very poor
Repair service is very poor, it would be good to get updates on when repair will be done.
Good afternoon, thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, MG
5/5
TrustpilotAbove and beyond expectation!
Service ,care and aftercare has been outstanding from start to finish . Super friendly and approachable staff, communication all the way . Finish on the property is outstanding and they really do think of everything to help you settle .Emma and Arran have been super helpful .Thanks again
4/5
TrustpilotWhy are very grateful to be housed by…
Why are very grateful to be housed by yourself but it seems like are estate is forgotten about
Hi Brian, thank you for taking the time to leave us feedback. We’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thank you - MG
1/5
TrustpilotUnbelieveably bad
This company beggars belief as to how bad they are!I didn't realise such incompetence still existed in the 21st century.They ring up late in the evening claiming you're in arrears and demand payment over the phone, sounding for all the world like a scammer.This was sorted by going into their offices and speaking to a manager, we were not in arrears at all.Then they cold-called again and asked for personal information for 'data protection’.Why on Earth would you give a cold caller your personal information?"I've told you who I am" they said, well a scammer would say that wouldn't they.This was resolved by telling the caller I would call the office and ask for them.I don't know why they think their behavior is normal.Then they called saying they needed to block both our doors with scaffold to access next doors roof, so, we have no way in or out for the week it’s going to take you to repair next doors roof?“Use a window” we were told!Clearly it would have been against the law to block the doors, but they insisted we would be in breach of our tenancy if we didn’t allow it, that’s their ‘go-to’ threat to gain compliance.Yet another trip to their offices to sort it out!It took them two years to come out to the garden gate to repair the access, my wife’s occupational therapist was helping us with this, she said she had sent 27 emails to the landlord but had no reply, and she had never known anything like it.We had moved out by the time they came to do the work.The worst one was a complaint raised by my wife about the housing officer, they are supposed to call you back within 48hrs but never do, yet following the complaint the same housing officer then managed to call my wife and start making threats about leaving a cardboard box in a bin.I took over at that point as my wife suffers from severe anxiety and had to be seen in hospital following their threats, I complained and went through their lenghtly, multi-stages, complaints procedure, which I'm sure is just there to knock you back and put you off pursuing it.The complaint ended up at the housing ombudsman who found in our favor and severely lambasted the landlord for the way they had been carrying on, that is despite them investigating themselves several times and finding no wrong doing, can’t see the wood for the trees then!We were also awarded compensation by the ombudsman, this was the third time we had been awarded compensation due to their poor conduct.The ombudsman also ordered them to apologise, and they had to do that twice because they couldn’t get it right first time!If their complaint procedure was fit for purpose, they wouldn't have suffered such humiliation at the ombudsman stage, and if they hadn’t been so snotty, a complaint wouldn’t have been raised in the first place.And if they didn’t have to keep paying out compensation for their negligence, they wouldn’t have to put the rent up to cover their losses.Even my wife’s Doctor wrote to them but still they carried on.During the ombudsman stage I did a subject access request and discovered that they had said they are “over and above” us. That didn’t go down well with the ombudsman or me, there is no one at that place who is over or above me that’s for sure.It also showed that one of their internal investigations found that they had not followed correct procedure, despite that, they then wrote to us telling us they had done no wrong as they had followed procedure!They couldn't even get my wife's name right when they wrote to us, despite telling them numerous times, they are just rude and unprofessional.If you are thinking or renting from this place, do yourself a favour, and look elsewhere.Just in case Places for People read this and leave the response they seem to normally leave to poor reviews on here, don’t bother asking me to email or call to discuss it, I’m sick to death of repeating myself and having nothing change. You just carry on unabated.
1/5
TrustpilotMissed appointments and lack of communication
I waited most of the day at home for a repair appointment due to the issue with the window not being opening in the front room, and the appointment is from 8am to 4:30pm.
5/5
TrustpilotHannah Cains introduced me to our new…
Hannah Cains introduced me to our new house yesterday and was so friendly, kind and went beyond to help us out and make sure we had and knew everything we needed to get settled in. Very grateful for the support, Anna
Good morning, thanks so much for sharing your experience with us. It’s brilliant to hear of the service you received. I will pass your compliments onto Hannah and her team!, Thanks HC
1/5
TrustpilotSupposedly supposed to be affordable…
Supposedly supposed to be affordable housing... Last year £3 a week extra... This year... They thought theu could do a double whammy and from april 2023 they decide add £6.50 a week to the rent... Yes £6.50...£26 a month extra.... Robbing ars@#oles
Hi Dave, we’re sorry you feel this way, if you would like to discuss this further, please email us at customerfocusteam@placesforpeople.co.uk with your full name and postal address and we’d be happy to assist. - Thanks HC
4/5
TrustpilotI never really have any issues re…
I never really have any issues re repairs I live in a disabled Bungalow which has made my life sooo much easier,my dustbin housing lost a panel and when I reported the damage it was repaired in no time. All staff Gardeners,Maintenance clerical staff go above and beyond
1/5
TrustpilotThe whole block where I live is…
The whole block where I live is infested with vermin, all the tenants have informed places for people. After a token email reply saying I would be contacted I wasn't, they will not listen to people that actually live here with things that could be done to alleviate this problem. On my recent experience this site should allow you to put minus stars on the review. Company said to have over £3billion in assets can't and will not address this problem so I'm left to resorting to have no food in my flat so obviously can't eat here, no sleep whilst waiting for the vermin to jump out somewhere starting to affect my mental health. But I'm still in credit with my rent. So who I wonder is upholding their part, think you will find it's me.
5/5
TrustpilotI just think the really are great help…
I just think the really are great help Nicola Martland really is so lovely helped me a lot and nice person couldn’t thank her enough
Hi Pauline, thank you for taking the time to leave positive feedback! We are happy to hear this, I will be sure to pass this back to Nicola. Best wishes - MG
1/5
GoogleIf I could give a zero I would which is quite ironic when it comes to their name. Do not touch with a barge pole they are a bunch of clowns and their customer service is even worse. They send contractors in to do work - fail miserably and then they don’t take responsibility for their work and even worse they try and fob you by saying that it is their fault.
1/5
TrustpilotAvoid at all costs
Seriously a company full of bullies fron director level down. MSP ridiculed PFP as charlatans in a failed takeover. Think twice if your offered a tenancy really poor service
Hello, Thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks - MG
5/5
TrustpilotI have been a customer of places for…
I have been a customer of places for people since 2017 and I must say they are second to none in the housing industry. I highly recommend them to anyone who need somewhere to call home. Whether you want a 1bedroom up to a 4bedroom places for people is the company to help you make your dream come through.
Its great to see that you would recommend us! You can always contact us in future to report any issues via your online account or our 24/7 Customer Service Centre.Thanks KL, Customer Focus
2/5
TrustpilotOnly interested in the sale …such poor…
Only interested in the sale …such poor communication when I moved in January 2024…have never dealt with such incompetence This company has got too big for its boots !!!!!!?
Hi, We’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks, MG
4/5
TrustpilotTiming
The only down side is that it takes over a month to get a repair done
Good morning, thank you for taking the time to leave us a review. Your feedback is valuable to our team. If there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks - MG
4/5
TrustpilotGood service.
Quick response, good service by the man sent out to deal with our repair. Good workmanship.
Good afternoon Mr Kelly, thank you for your review! We sincerely appreciate your feedback. Kind regards - MG
5/5
TrustpilotFantastic
Places for people have been amazing with my patents thy have had a ruff 3 yrs but u have gave thm somewhere knowing tht thy can get warm and not even knowing my parents r breathing in black mould too so thank u so much
5/5
TrustpilotEach time I contacted them for any…quick repairs
Each time I contacted them for any repair, they booked appointment according to the nature of issue.If the issue was on emergency basis, they would send some one within 24 hours.Mostly someone would turn up in next 1-2 hours.My over all experience is very satisfactory.
1/5
TrustpilotService charge is a bloody joke £400 a…
Service charge is a bloody joke £400 a year the state of our grass areas and litter and overgrown bushes it's now nearly may and all they have done is cut the grass once iam going to stop my DD for so called service charge till I see a massive improvement willing to go to court absolute joke
Good afternoon Mr Eccles,I have passed your comments on to the Place Manager for your area. In the meantime, please let us know any further details by emailing customerfocusteam@placesforpeople.co.ukThanksKL, Customer Focus PfP
5/5
TrustpilotStress free handover and sign up with Regan Spence
My housing officer Regan was absolutely brilliant throughout the whole process. She kept me up to date with progress on the building work and dates and the handover was really smooth. Regan explained everything making the whole process really easy.
5/5
TrustpilotFantastic company
Fantastic company, really easy process to find a home, the properties are really nice, well maintained and very affordable. The staff are great, keep you informed of your progress and the online management tool is quick and easy to use, saves time using the phone. I’ve found my forever home. I’d give more than 5 stars if I could.
Hi, thank you for taking the time to write a review Ms Vosper. We are pleased that you have found your forever home and are happy with our service. If you would like to get involved with Customer Involvement further please see https://homestorent.placesforpeople.co.uk/get-involved/ Warm wishes, Francesca from Customer Involvement
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