Every review we hold for the Dorchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThere repairs is very poor and the…
There repairs is very poor and the waiting time for repairs are beyond a joke to the point I am thinking of taking it to the Manchester evening new
Alan · 3 October 2024
Agent replied · 25 October 2024
Good Morning Alan,Thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, Zain Early Resolution Co-ordinator
★★★★★ 5/5
TrustpilotGarden access key
We are in the process of selling a property which is surrounded by places for people properties. We had lost our gate key giving access to the communal pathway but were unable to get a key cut due to security restrictions. We emailed Val Nicholls who dealt with our query immediately and arranged for a key to be cut and delivered to us. Excellent, prompt service...thank you.
Jackie · 9 August 2021
Agent replied · 11 June 2024
Hello JackieThank you for taking time to leave your review, feedback is really appreciated. We are happy to hear that your request was dealt with and resolved quickly. Your comments will be passed on to Val.Kind regardsMS
★★★★★ 3/5
TrustpilotPlaces for People could try to improve…
Places for People could try to improve on their customer service, how they communicate certain information to their tenants. I am really not a fan of Places for People.
Nkechi · 2 October 2024
Agent replied · 25 October 2024
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
★★★★★ 1/5
TrustpilotUNPROFESSIONAL
STAY AWAY!PFP do not take complaints seriously, they dont fix any issues in the home.they lie too your face just to keep you quiet.ive never in my time dealt with such unprofessional people that clearly do not care about THEIR tenants!i will never live in another property managed by PFP
Lee · 22 July 2023
Agent replied · 11 June 2024
Hello Lee, Thanks for bringing this issue to our attention, and we’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further, Thanks, MG
★★★★★ 5/5
TrustpilotResponse to an email?
I phoned regarding a previous email I had sent but not had a response so was chasing it up! The person I spoke to was very helpful and efficient and dealt with the problem straight away.Your phone number wasn't working but I haven't taken that into consideration on this review or it would have been 4 not 5 but that wasn't his fault
Diane · 28 March 2022
Agent replied · 11 June 2024
Hello,We are so happy to hear of this and the great service you were provided. We will be sure to pass this one.Many thanks - JW
★★★★★ 1/5
Trustpilotno loyalty
places for people do not care about there over 55 complex which i ha e been for 3 years. lovely area well kept till you put young 21 years old in with two others in a one bed flat. noisy, area gone down. why do you do this . im having to find another place to live becuase of noise etc
Angry · 29 June 2022
Agent replied · 11 June 2024
Hello,We are so sorry to hear of the issues you have been experiencing. Please could you email this to us at customerfocusteam@placesforpeople.co.uk so the team can look into this for you. Many thanks - JW
★★★★★ 1/5
TrustpilotPoor Quality
Quality of the houses, especially the plumbing is very poor. The plumbers use paper washers to ‘secure’ water pipes, where these washers have a life expectancy of 2 years. Their builders leave their rubbish under your bath, behind your kitchen units etc. The pipe system breaks down after 2 years leaving you with tens of thousands damage for which p4p will take no responsibility whatsoever. Avoid
P · 5 October 2021
Agent replied · 11 June 2024
Good afternoon P Piper. Thank you for taking the time to provide your feedback. We would like to look into this issues you raised. Please contact us via the Customer Service Centre, or at customerfocusteam@placesforpeople.co.uk.All the best.JG
★★★★★ 1/5
TrustpilotGetting through on the phone is…
Getting through on the phone is terrible.When I rang I got 1 minute waiting time so I did.Hanging on 10 minutes then recording came on 4 minutes waiting time.Horrible loud music for another 5 minutes then it said 6 minutes.Needless to say I put the phone down..It used to say :Press no 1 for a call back.Not anymore !!!!!
Mrs · 21 October 2024
★★★★★ 4/5
TrustpilotRepairs are carried out well and are…
Repairs are carried out well and are always done in a professional manner. Although upgrades to existing properties need to be addressed as soon as possible please…Otherwise all good…
Joe · 19 September 2024
Agent replied · 25 October 2024
Good afternoon, thank you for the review! Your feedback is much appreciated and helps our team improve. If we can assist further regarding this matter please do not hesitate to get in touch! Kind regards - MG
★★★★★ 5/5
TrustpilotYou were pleasant
You were pleasant, understanding and thoughtful. And continue to be.
MISS · 31 October 2024
★★★★★ 2/5
TrustpilotBetter service doing jobs what needs…
Better service doing jobs what needs done like my fence wich I complained 5 times had end up getting someone to do it now I'm out of pocket
David · 30 September 2024
Agent replied · 25 October 2024
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
★★★★★ 1/5
TrustpilotBe very careful if you’re buying a new…
Be very careful if you’re buying a new house in a new build estate with Sage Housing or Places for People nearby. They do indeed “cherry pick” the tenants they put in new build estates; by picking the worst of the worst. We’ve now got criminals living next to us completely destroyed our otherwise safe and nice area.
Ali · 20 September 2022
Agent replied · 11 June 2024
Good Afternoon, We are sorry to hear of this. Please could you send us the details of this to customerfocusteam@placesforpeople.co.uk so the team can look into this. Many thanks - JW
★★★★★ 1/5
TrustpilotDisgusting place
Disgusting place, advertises homes through council then tells people homes not ready, lettings officers useless so slow and helpess to people in need of a home, every bad review is right Disgusting place
L · 1 July 2024
Agent replied · 24 August 2024
Good morning, thank you for taking the time to leave a review, I can see you have also contacted us via Twitter. Please contact us at the customerfocusteam@placesforpeople.co.uk if you would like to escalate your complaint and our team would be happy to investigate this matter further. Kind regards - MG
★★★★★ 1/5
TrustpilotRepairs are either ignored or not done…
Repairs are either ignored or not done properly. If you send a online enquiry those are ignored also. Poor customer service and repairs always hard work.
Julia · 21 October 2024
Agent replied · 25 October 2024
Hello, Thanks for bringing this issue to our attention, and we’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further, Thanks, K.G
★★★★★ 1/5
TrustpilotRepair
I had an appointment today repairing windows. Nobody come. It was reported 16.01.2023. They play with me in April, June, July and now. Avoid. This is place for prostitutes, alcoholics, drag users, prisoners, mental health problems people. If you are like this - you are wormly welcome.
Waldemar · 25 August 2023
Agent replied · 11 June 2024
Good Morning,We’re sincerely sorry to learn of your negative experience with us. However, we’re determined to put things right! If you would like to email us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of your issue, our team would be happy to investigate it further. Many thanks, MG
★★★★★ 4/5
TrustpilotI called regarding birds nesting under…
I called regarding birds nesting under the solar panel and I was informed that I will be contacted by the team dealing with it.I got a call and was advised of the different stages which was excellent customer services as I know what to expect.I am waiting for an appointment as that are negotiating at the moment as advised.
Uwa · 3 October 2024
★★★★★ 1/5
TrustpilotAppalling service
We got a flat through the council so we had to accept it however there are multiple repair issues so we can't move in. We rented the property 3 months ago and logged all the repairs required then and they have still not been fixed. We tried emailing the company but nothing has been done. Out of 8 issues only 1 has been resolved and we had to fix one ourselves.
N/a · 6 January 2020
Agent replied · 11 June 2024
Hi , thank you for taking the time to give your feedback. We are sorry to hear about your experience. Please be assured that we are continually striving to improve our services for customers. If you send your details through to getinvolved@placesforpeople.co.uk we will look into this for you. Warm regards, Francesca, Customer Involvement Team
★★★★★ 5/5
TrustpilotAmazing dealing with Amanda
Amazing dealing with Amanda! She made the whole moving process so simple and kept me in the loop constantly! Thank you x
Katy · 15 December 2025
★★★★★ 1/5
TrustpilotService we pay for is terrible
Service we pay for is terrible, book in repairs expect you to take the day off work and then no one turns up.
Kacey · 6 December 2025
★★★★★ 4/5
TrustpilotHelp
There is always someone there if you need them
K.Buckenham · 29 October 2024
★★★★★ 1/5
Trustpilot6 month and counting to do repairs now…
6 month and counting to do repairs now guys... 6 bloody monthsSome damp and mould and boiler issuesI think enough is enough now.I will not be paying rent going forward and shall use the money to get someone in privately to carry them outIm sure if i was of a different colour or come in the uk via a dinghy you would of sorted... Or better still if i was a muslim.. Your disgusting
Dave · 16 December 2023
★★★★★ 1/5
TrustpilotSub standard living conditions
Sub standard living conditions, litter, graffti, flytipping, anti social behaviour not inforcedDisregard for their own policies causing mental stress for other residentsCharging for services not completed
David · 11 October 2024
Agent replied · 25 October 2024
Hello David,We’re sincerely sorry to learn of your negative experience with us. However, we’re determined to put things right! If you would like to email us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of your issue, our team would be happy to investigate it further. Many thanks, CG
★★★★★ 1/5
TrustpilotRobbery
Can not believe it with the present cost of living crisis Places for People (Castle Rock) have put my rent up by 17.5 percent from £406 to £478 per month and say they can do what they want.
MR · 8 March 2024
Agent replied · 11 June 2024
Hi Mr Stalker, We’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks - MG
★★★★★ 1/5
TrustpilotAbsolutely hopeless systems
Absolutely hopeless systems. Took over the sites in Northumberland months ago and the systems are shockingly bad. Membership, password resetting, booking.... all things that should be in place before opening up shop.
Byron · 1 July 2024
Agent replied · 24 August 2024
Hi Byron, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks - MG
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
