Every review we hold for the Dorchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHad a job change and didn't receive no…
Had a job change and didn't receive no pay for over a month..they kept sending letters..I rang them up and explained..what a waste of time..rude and didn't help at all..infact got a court date this morning..on the day I brought my arrears up to date..all they care about is money..never asked if they was a problem or if they can help....in my opinion look else were unless your desperate
Craig · 27 September 2019
Agent replied · 13 June 2024
Thank you for your feedback Craig. We are sorry to hear about your experience. Please be assured that we are continually striving to improve our services for customers. For us to look into your case in further detail we would need your full details. Please email these to getinvolved@placesforpeople.co.uk and I will ensure your details and feedback reaches the relevant team.
★★★★★ 1/5
TrustpilotDisgraceful outrage of a company
Disgraceful outrage of a company. Got a bunch of tradesmen and supervisors running around clueless. Just took them on a 2and disrapair case. Cause that's all they good at. Letting their properties fall in to disrapair. Had to refer them to my MP for the 2and time as well. Cant be trusted as bent as a dogs back leg.
Mr · 22 February 2022
Agent replied · 11 June 2024
Good afternoon.We are so sorry to hear of the issue's you have experienced with us. If you would like to take this further please email us on customerfocusteam@placesforpeople.co.uk so they can look into this for you.Many thanks - JW
★★★★★ 1/5
TrustpilotHandle in bathroom.new…
It would help if we could have new kitchens and bathrooms. We have lived here 14 years and they were old when we moved in.
Customer · 18 September 2024
Agent replied · 25 October 2024
Good morning, we’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you, please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks - MG
★★★★★ 2/5
TrustpilotReported a repair to garden fencing…
Reported a repair to garden fencing that it rotting away and leaning was booked for 14th august only for them to move it to the 23rd and yet again it moved to 12 sept quick enough to ask for rent but won’t do repairs
Kevin · 24 August 2023
Agent replied · 11 June 2024
Hello Kevin,Thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks - MG
★★★★★ 3/5
TrustpilotRepair appointments
Not for the first time my appointment was not kept now waiting for another appointment but no phn call from the company quantum yet
MAUREEN · 30 September 2024
Agent replied · 25 October 2024
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
★★★★★ 1/5
TrustpilotReported
Reported, mold issue in December rotten kitchen work tops leaking sink the list goes on. They sent over a trades supervisior Adam Cox after making a compliant promised to get works done guess what nothing is being done so my next step will be seeking advice from a solicitor.
Michael · 22 March 2023
Agent replied · 11 June 2024
Hello Michael, We’re so sorry to hear you have had such a negative experience with us. However, we’re determined to put things right! If you would like to email us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of your issue, our team would be happy to investigate it further. Many Thanks HC
★★★★★ 5/5
TrustpilotFabulous job by Alan and Russel great places
At my mum’s house today she had her back gate fully replaced by Alan and Russel . Both men were super polite and great with my elderly mum. The gate looks great and all the old gate was taken away by them.
Consumer · 6 October 2023
Agent replied · 11 June 2024
HelloThanks so much for the positive feedback!We are more than happy to hear that you were satisfied with our services at places for people.Many thanks-Sasha
★★★★★ 1/5
GoogleMajor issues with our house - not sure how it was even signed off! Floor boards creak, thermostat incorrectly wired, found cylinder incorrectly plumbed in on d2 pipework, hot water tap in utility room not plumbed in at all, grout in both bathrooms coming up… Company making no effort to return to site! Additionally, large parts of the Tail Mill development have been left in a dreadful and unsafe state. Debris, broken glass and an overflowing rubbish skip all still remain several years later.
Slaney · 15 April 2023
★★★★★ 1/5
TrustpilotAvoid! They have increased my rent several…
They have increased my rent several times within 6 months of being with them which in itself is illegal and then keep declaring the wrong rent amount to the government therefore changing my entitlement. Not sure if its cluelessness or just blatantly illegal. Would not recommend. Avoid.
Miss · 9 May 2023
Agent replied · 11 June 2024
Good morning,Thank you for leaving your feedback and bringing this to our attention. We’re sorry that you’ve been experiencing some issues and would love to resolve the problem. If you’d like to discuss the issue further, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, - IK
★★★★★ 5/5
TrustpilotGood service
PFP have been very good, made the whole process very easy and regularly update me, chase repairs and keep in contact to ensure I am settling in well, I have requested various permissions through them since I have moved in and they are always very quick to respond and help out, would recommend them!
Becky · 22 October 2024
★★★★★ 1/5
Trustpilothousing association is racist
This housing association is racist, they will give to a white family who live next door to you. Then say they don't have funding for my emergency maintenance, it's a complete lack a care and support for tenants who they treat as second class citizens.
Emmie · 3 July 2023
Agent replied · 11 June 2024
Hello,We’re sincerely sorry to learn of your negative experience with us. However, we’re determined to put things right! If you would like to email us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of your issue, our team would be happy to investigate it further. Many thanks -IK
★★★★★ 1/5
TrustpilotAwful awful company
Awful awful company. The area manager (H fitzpatrick) completely ignores all emails. I've sent email after email regarding legal info I'm which they ignore. I had massive flood which they also ignored .I've now had to get a solicitor on board. Terrible company.
Consumer · 24 August 2023
Agent replied · 11 June 2024
Good morning,We’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further. Thanks, MG
★★★★★ 1/5
TrustpilotTakes longer than ever to get through…
Takes longer than ever to get through now and i seem to be constantly chasing the same jobs
Paul · 16 December 2025
★★★★★ 2/5
TrustpilotRepairs are not getting done have to…
Repairs are not getting done have to wait months for them to come and even moving them back again approximately waiting 6 months
Lynne · 1 October 2024
Agent replied · 25 October 2024
Good afternoon, thanks for bringing this issue to our attention and thank you for taking the time to leave us a review. So we are able to investigate this further please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address. Many thanks, CG
★★★★★ 1/5
Trustpilot👎👎👎👎
Caring for the community, unless you're disabled at 9am. Then they can drill to hell via your neighbours house.
Anon · 30 November 2024
Agent replied · 23 December 2024
Hi ,We’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further.ThanksSD
★★★★★ 2/5
TrustpilotThese flats were supposed to be for…
These flats were supposed to be for over 50,s.We now have 20 somethings who have barbecue,s ,drink excessively fight amongst themselves and take drugs.Damage their properties and are generally offensive characters. I wish I could move to a more decent accommodation. But I have put a lot of money into my own premises.
KJ · 31 October 2024
★★★★★ 5/5
TrustpilotWe had a new boiler & radiators fitted…
We had a new boiler & radiators fitted over the course of two days and the two workmen who fitted them, where superb. Luke & Alex where extremely helpful, polite and very friendly. The both did a marvellous job and are a credit to PFP.
BT · 19 June 2023
Agent replied · 11 June 2024
Hi Steve, thank you so much for such a lovely review. I will make sure your feedback is passed back to the team! - EM
★★★★★ 1/5
TrustpilotI AM SO COLD
I AM SO COLD HAVE NOT COME BACK TO FIX HEATING HAVE NOT GIVE ME HEATER GOT MY OWN IMOVE FROM ROOM TO ROOM NO POINT LEAVING ME A MESSAGE TO CONTACT YOU I HAVE NO REPLY 70 year old no one cares !!!!!! How do they get away with it
Elaine · 1 December 2022
Agent replied · 11 June 2024
Good morning, thank you for getting in touch and bringing this to our attention. I'm sorry you have not had a response. So, we can look into this further, please email us at customerfocusteam@placesforpeople.co.uk with full details. - Kind Regards HC
★★★★★ 1/5
TrustpilotHave had ongoing problems since July…
Have had ongoing problems since July and still not been sorted. Stinking communal carpet, leaking outer pipe from upstairs onto my window sill. I've been here 7 years and never complained about anything. I'm thankfully getting outside advice on next steps
Mrs · 26 September 2023
Agent replied · 11 June 2024
Hello,Thank you for leaving your feedback, we’re very sorry that you’ve been experiencing some issues and apologies on behalf of Places for People. If you’d like to escalate your complaint, please email us on customerfocusteam@placesforpeople.co.uk with full detail of the issue, your full name and postal address.Many thanksEM
★★★★★ 1/5
TrustpilotJune 2024 leak in loft...reported and…
June 2024 leak in loft...reported and fixed the same day.
Guy · 19 February 2026
★★★★★ 1/5
TrustpilotAbsolutely disgusting housing…
Absolutely disgusting housing association, when your 10 pounds in debt they are constantly ringing you threaten legal action but when you make a repair request they say it can take up to 60 days to get to you.This is totally unacceptable and they should be stripped of their social housing status because they act more like a mafia organisation.
Jamie · 2 November 2021
Agent replied · 11 June 2024
Hello Jamie,Really sorry to hear this, if you would like to discuss this further please email us at customerfocusteam@placesforpeople.co.ukThank you JW
★★★★★ 1/5
TrustpilotThe company are a shambles
The company are a shamblesThey do nothing to help, the properties are run down and not suitable, yet complaints are ignored.
David · 22 October 2024
Agent replied · 25 October 2024
Good afternoon David,We’re very sorry to hear of the problems and the negative experience you’ve been subjected to. However, we’d like to take this opportunity to rectify it. We’re sure you’ve already contacted us about the problem, but if you please could email us at customerfocusteam@placesforpeople.co.uk with details of your issue, your full name and postal address, we’d be happy to investigate further.ThanksR.S
★★★★★ 5/5
TrustpilotTenancy
When I signed my tenancy agreement everything was explained brilliantly as I've had a stroke and can get muddled up so very happy
Mrs · 19 September 2024
Agent replied · 25 October 2024
Hi Mrs Nightingale, thank you so much for leaving us a review. Best wishes to you in your new home! :) - MG
★★★★★ 4/5
TrustpilotI reported a fence repair 23rd march…
I reported a fence repair 23rd march 2019 I have been sent a letter saying it will not be done till june 2020, 15 monthes to do a repair is disgusting, the fence is on the floor, when I told the lady in your call centre she told me to go and pick it up, I am disabled, so I am very upset and quite annoyed.
Angela · 6 January 2020
Agent replied · 11 June 2024
Hi Angela, thank you for taking the time to provide feedback. If you email your details to the following getinvolved@placesforpeople.co.uk we will look into this for you. Kind regards Francesca from Customer Involvement
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
