ZeroC Places for People Dorchester reviews

★★★★★ 2/5

Trustpilot

Mouldy bedrooms are great.

So I've been in the property 5 years in March, and I have had the pleasure of sleeping in a mould riddled bedroom that has made me asthmatic, pip have been out several times and have always come up with excuses (furniture too close to the wall, too much furniture in the bedroom, not enough ventilation in the room) I have done all of the things they told me to do, but yet still getting mould. They haven't even checked the structure of the property to see if it's something to do with the building itself. They spray something, give me a leaflet then leave after 4 minutes. The fact I'm having to sleep in my living room so I don't have 3-4 asthma attacks per night is a joke. They are coming back to my flat in January to do another mould inspection and if nothing is done I will seek legal advice and action.

Nikki · 27 December 2019

★★★★★ 1/5

Trustpilot

The Tolworth Branch - Obnoxious manager that doesn't understand customer care

The Tolworth Branch: Attended a kids party and bought a coffee. Unfortunately the coffee was very cold and I asked the reception desk to please change it or warm it up. Manager came up and refused saying that I could have had the coffee for over 10 minutes or more and refused to do anything about it. Naturally I got upset about this as I had paid for a coffee that was cold! I have contacted the Regional manager who will hopefully sort the manager out. Incident occurred on Sunday 08/12/2019, manager was a male.

Daniel · 9 December 2019

★★★★★ 3/5

Trustpilot

People who went through the sign up…

People who went through the sign up with me were nice but found alot of things in the new apartment that were not to the standard one would expect ie leaking windows, radiators not working properly decor not finished off properly and you can hear neighboring residents above quite badly. Was told can have gas appliances and bought a gas cooker, I even checked this was OK and OK to get someone to install it which they said yes that's fine but on the day I moved in was told no gas appliances are allowed so now I have no cooker. On a plus note the apartment is a decent size and bigger than I expected and there is secure private parking which is so nice!

TJ · 9 December 2019

★★★★★ 5/5

Trustpilot

From filling the form in to moving in…

From filling the form in to moving in to my new home was quick and efficient I’d like to thank Kerry and jo for making the move really easy and straight forward

Mr · 6 December 2019

★★★★★ 1/5

Trustpilot

Prisons for people

I was going to give no stars but it wouldn't let me I have lived in a property owned by places for People for just over a year in that year we have had no proper heating or hot water we've had raw sewage pumping out of a toilet and a very vile stench that has made all our clothes smell for 3 days even with the constant complaining nothing has been done £180 phone bill just calls made to them the constant smell of weed from the other residents in the house but yeah we get sanctioned for leaving stuff in our own hallway one has to wonder if we would be better off sleeping on the streets living here where is like living back in the Stone ages hand on my heart 100-percent has to be the worst landlord I have ever experienced and I have experienced some scummy landlords in my time the fact they charge you to live in these properties is a joke it should be called prison for people as even prisoners get treated better than a places for people's tenant if you care and love your family stay away from places for People for 5 days now now we have to live in human faeces as places for people cannot get the drains fixed stay away from places for People

Matthew · 29 November 2019

★★★★★ 1/5

Trustpilot

Inadequate property

The viewing was conducted very unprofessionally. It was rushed and we were not given ample time to look round the property. As there was no electricity in the property we were doing the viewing in fading daylight and some areas were too dark to properly examine. As we were getting the flat through the council we had to accept it. After further inspections with adequate lighting we feel certain aspects of the flat are unacceptable and improvements should have been made before the flat was offered to us.

N/a · 21 November 2019

★★★★★ 1/5

Trustpilot

Joke of a company.

This has to be the worst housing company I have ever come across.Been with them for 10 years and they seem to think it's ok to leave a family without heating and hot water as boiler has broke down and they say they can not get it fixed for just over a week.They seem to forget there are laws around having no hot water and heating that they seem to forget.There customer service is nil and they take for ever to answer phones.They are a joke of a company keep away unless you don't mind sitting at home in the cold.

Richard · 15 November 2019

★★★★★ 4/5

Trustpilot

Easy to apply for a home when we…

Easy to apply for a home when we enquired 2015. Had a decision and keys within a week.Really lucky to have two bedrooms in an age restricted flat and at a very reasonable rent.Majority of the staff are effective and helpful...we did have one issue but head office tookus seriously and the problem was resolved.The repair teams are all very polite and helpfuland usually go the extra mile. In this day and age with loads of negative press regardinghousing associations and dodgy landlords we feel pretty blessed to have a home withPlaces for People. I guess they could change their point of contact system...sonrtimestakes a bit of effort to track down a human being to discuss any problems.

Lizzie · 8 November 2019

★★★★★ 1/5

Trustpilot

Garden fence down for 6 months

I live next door to a home owned by places for people. The garden fence fell down 6months ago and still no one has been to erect new fencing. I have tried speaking to someone at there Bristol office but I am told that they won’t discuss the problem with me. So my garden was very secure but now is at risk of anyone walking in to my property. My neighbors of the pfp house have made complaints but it has fallen on deaf ears. Places for people are bloody disgrace!!!

Simon · 30 October 2019

★★★★★ 5/5

Trustpilot

Ex change property

It was so easy to use the website to apply for a property. Janet who met me at a convenient time for us both was amazing. She went to the new property twice with me before I made my decision. She was very patient & had lots of time to chat & gave lots if reassurance. I am now the proud Tennant of an appartment overlooking a beautiful canal by a lock. Ducks & geese barges to be seen. I have already met my new neighbour who seems really friendly. Couldn't be happier. Now for the move! A great big thankyou to janet Kay for all your help. Marie xx

Mrs · 25 October 2019

★★★★★ 1/5

Trustpilot

When we moved into one of there flats…

When we moved into one of there flats back in 2009 they was good but over the last 10 years have gone down hill with customer service and repairs.i had a toilet repair booked in for Nov 1st then got a call yesterday telling me it's had to be moved to Nov 7th due to staff sickness!!!So how do they know that they are going to have staff off sick over a week to go?Things need to change at there Preston HQ as they keep putting rents up but doing less and less repairs and stopped doing any garden work which we pay for and also not doing a fence repair which was reported 2 years ago.

Richard · 24 October 2019

★★★★★ 5/5

Trustpilot

Great service after a few years of a…

Great service after a few years of a very poor service. It's as if PFP have just woken up and started to smell the coffee. I'm telling you PFP is back with a big message "We are here to serve our tenants". By the way thank you for my lovely new kitchen - (still waiting for my new bathroom though, come on guys! you can do it!!!)

Nasser · 8 October 2024

★★★★★ 5/5

Trustpilot

Happy with the service i received

I am happy with the service provided and the property which i am now renting. Lauren was very polite and helpful and explained everything i needed to know.

Chris · 14 January 2021

★★★★★ 1/5

Trustpilot

I own my property with these cowboys

I own my property with these cowboys. I tryed to get them out all last winter because my roof was leaking and creating all black damp. All they did was clean a gutter. They are disgraceful company. They lie ,they cancel jobs then lie and say it was never booked in.but I recorded the convo of me booking the job in. And still never got sorted or a apology. Other flats around me are getting new kitchens.i pay £89 a month it's a gisgrace. The ladies in the office are rude. U ask to speak to a manager they phob u off. Iv basically been harassed over years . PLACES FOR PEOPLE ARE THE WORST COMPANY iv ever know of.

Levan · 2 October 2019

★★★★★ 5/5

Trustpilot

Can someone expain the following…

Can someone expain the following problem i am experiencing with places for people .A month ago i submitted an application for a flat , but the flat is still advertised on their website. They state they will let the applicant know within 5 working days if they have been successful,and the property removed from their site.Surely there has been many applicants for this property ,and also for another property in the same area ,which is still advertised, they can not allbe unsuitable.Last week i withdrew my application and then reapplied ,it is still been advertised .

Maureen · 1 October 2019

★★★★★ 1/5

Trustpilot

Avoid!!!

Have rented a flat with the. For 5 years 4 of them without heating because they blatantly missed appointment and didn't fit a boiler and when they did it was put in incorrectly leaving a big leak and to pay for the water. Emails are ignored work left half done leaving cupboards hanging of walls its awful. If I could go anywhere else I would.

Lisa · 10 October 2022

★★★★★ 1/5

Trustpilot

Steer Clear - they don’t care!

I can’t even begin to explain what a shambles this company is. Don’t bother keeping your house in good order if you are wanting anything new as they only cater to tenants who trash the properties. Don’t bother booking repairs because they’ll cancel without notice or turn up at the wrong time every time you try and get somebody out. Don’t bother complaining unless you have the will to take it to the ombudsman because their attempts at a response or remuneration are pitiful. We’re in the process of liaising with our local MP about them because after more than two decades of living in this house, we’ve had enough. I would desperately urge people to steer clear of this company where you can so you don’t end up in this situation!!

Shannon · 30 September 2019

★★★★★ 1/5

Trustpilot

Iv lived in my property for 8yrs all iv…

Iv lived in my property for 8yrs all iv had is problems iv had big hole in my ceiling took um 12 months fix it leaks were I fell needed hospital treatment boiler keep breaking bath broke now iv left with no heai or hot water for a week now give me 2 week to evict me I'm pregnant and health issues won't recommend these people rather live in a rabbit hutch

Christopher · 30 October 2021

★★★★★ 5/5

Trustpilot

I have to highly commend Elijah who did…

I have to highly commend Elijah who did a fantastic job and went way beyond with his aim to finish the repair with a good outcome. Polite, professional and did research into how he could help us get hot water and heating back on with his determination and conscientious attitude. A credit to your company. As was his colleague who came over with a part needed.

MRS · 21 October 2024

★★★★★ 3/5

Trustpilot

It's just an observation

It's just an observation, I'm actively looking for somewhere to rent. An Occupational Therapist with whom I work pointed out that( PfP) offer tenants City Centre living in Newcastle.The Waterloo Street site appears to be a cut above Council dwellings in the city, and having investigated the rear of those flats on 2 occasions the street is busy with tradesmen, and they presumably will be there servicing property within those flats. Absolutely nothing to indicate anti - social behaviour almost all of the flats appear to be lived in and better still seemed from the street to be respected dwellings, it appears that tenants take pride in having nice windows.I can say categorically PfP that I for one are definitely interested in taking up a tenancy (subject to contract) with your company.Kind regards

Stephen · 11 September 2019

★★★★★ 3/5

Trustpilot

I have been in my ground floor fat for…

I have been in my ground floor flat for over 3 years now had no trouble with PfP I complained about my boiler in kitchen it was ancient and didnt work at time they put a brand new one in then my doubleglazrd windows were very draught didnt have safety locks on them any one could have broke in so they put in new windows for me both jobs were done professionally and place was clean and tidy when they left

Linda · 6 September 2019

★★★★★ 3/5

Trustpilot

The People who come to do work are very…

The People who come to do work are very hit and miss.They are always Polite and Friendly and I think Genuinely do their best.But they have turned up with eitherNo EquipmentThe Wrong EquipmentSometimes the right Equipment

Soo · 18 September 2024

★★★★★ 1/5

Trustpilot

Absolutely joke off housing providers…

Absolutely joke off housing providers lies after lies repairs not done bein stuck in doors for no one turn up take matter further as they think they can take rent and mess u around on going issues

Brian · 31 August 2024

★★★★★ 5/5

Trustpilot

Affordable new home

After more than 5 years of trying to get a Places For People property we finally did. The process after the application was quick, friendly and professional and now we have a lovely new home to live in and the peace of mind from knowing that there is a 24/7 maintenance team available should we need.

Steve · 22 July 2023