ZeroC Places for People Dorchester reviews

★★★★★ 5/5

Trustpilot

Mandy is a credit to the company thank you !

We applied for a home through places for people and the experience from the start has been amazing! Don’t listen to the bad reviews we are in a pandemic in a national lockdown people are trying their best. We had the pleasure of dealing with Mandy to go through our application for a property in Newcastle and what can I say from start to finish I have never dealt with anyone so lovely and professional! Mandy you are amazing thank you for all your help !

MrsParaskeva · 24 February 2021

★★★★★ 1/5

Trustpilot

One repair I have that is still ongoing…

One repair I have that is still ongoing can not be actioned until February 2025, another which is the communal clothes line should have been done on the 18th October, still not done, no one has sad anything.

Miss · 28 October 2024

★★★★★ 1/5

Trustpilot

Terrible

Yes they are great when you sign up for a tenancy, great communication, helpful and caring or so it seems. As soon as they have you in their property paying rent they really don't care.If you need repairs forget it, they'll keep you waiting for months. I had the extactor fan pack up in the bathroom which is important as I live in a flat and there are no windows or ventilation for steam to escape. Whenever we had a shower there were sparks flying out of the fan. I phoned them in panic many times as I didn't want my kids put in danger but in the end they kept me waiting two months to finally come and fix it. As a result of this the whole bathroom was soaked which rotted the bath, the toilet seat and ruined the paint on the walls. Replacing the bath which broke in half was another ordeal which involved waiting and having to move out for a week as it was so damp in there they had to put in an industrial dehumidifier (causing me a huge energy bill) before they could start what should be less than a days work.I had my fence knocked down by a car, exposing my garden to the whole neighbourhood and they kept me waiting nearly a year to come and fix that.The boiler is over 30 years old and keeps packing up but they won't replace that either.I have damp and mould everywhere but every time I complain they insult me by sending me emails on how to avoid condensation. I know the difference between the two and had somebody independently to come and inspect and he agreed it was damp and mould. He sent them a letter but as you would expect nothing back from them.They are fantastic with communication if you fall a week behind with your rent though. They don't care about your circumstances, why you've fallen behind when you've always paid it on time in full before. They threaten you that you have to pay and won't give you time until your payment arrives to pay them.These are just some of my examples of how little they care about living conditions once you are in their property. I have many more but that would be a book.

Melissa · 14 February 2021

★★★★★ 5/5

Trustpilot

Lauren Robinson

I am very happy that I managed to find this house :) I couldn't have hit better. Everything is great and finally our daughter and I have our own house 😊

Remigiusz · 3 May 2021

★★★★★ 5/5

Trustpilot

Great service from Jacky B

Great service from Jacky B. From begining to end when arranging tenancy. I can't fault a single thing with customer service from Jacky B. Just an wonderful, polite helpful and thoughtful person. There were some hiccups along the way but Jacky B made sure I was always informed and provided help and advice.Keep up the good work . Have a wonderful summer.

Enfield · 7 July 2021

★★★★★ 4/5

Trustpilot

I’ve been with these for many years now…

I’ve been with these for many years now they’re very quick at doing repairs an easy online service to report but do you need a lot more work when it comes to moving somebody who is in need of moving

Annemarie · 23 September 2024

★★★★★ 1/5

Trustpilot

Disgusting housing association

Disgusting housing association, no customer, repairs not done, make it impossible for tenants to do jobs having do sketches for jobs, get tradesmen certificates there qualified, was told can get rent card yet don't do them so lies, bad place, ombusman to investigate now

L · 17 July 2024

★★★★★ 1/5

Trustpilot

Absolutely hopeless

They are absolutely hopeless company. Their incompetence is matched only by the incompetence of their sister company RMG who they appoint as their factors. If you want to know more, just search the Internet for either of their names and their district heating racket.

Adam · 17 July 2024

★★★★★ 1/5

Trustpilot

I have been a tenant for 21 years I…

I have been a tenant for 21 years I have never ever missed my rent and always looked after my house and garden, I recently enquired about the possibility of new kitchen upgrade too be told there are no plans too upgrade our kitchens or our bathrooms, in the near future, I think the up grade of the property is terrible after 21 years you would think something would be done

Jackie · 25 July 2022

★★★★★ 3/5

Trustpilot

Repair that took 6 weeks

I reported a repair that was needed on the 25/8/2024 but heard nothing for over 4 weeks. I then contacted yourselves via email and after that got an appointment all in all it took nearly six weeks to fix.

Miss · 1 October 2024

★★★★★ 5/5

Trustpilot

I loved how my case was handled and how…

I loved how my case was handled and how helpful my casework was... Carol is amazing and was decisive on my decision to take the flat I've been shown...Thanks a lot for all the help

H · 29 November 2019

★★★★★ 1/5

Trustpilot

Not a place for the people

A company that would rather tell me to move on multiple occasions rather than accept that the situation I am in is toxic and use their power to resolve a simple issue. I've been ignored for 3 years with only the very minimum being done to try get me to stop contacting. My "lifestyle" got blamed for the fact my property was covered in mould, condensation was building and a mite infestation broke out when infact the contractor who inspected my place told me that this is the issue in all their properties due to outdated radiators & boilers with poor or no ventilation system. I have said on multiple occasions how my issues are shattering my health but each time it has been ignored. Places for "People".. if they saw us as people we wouldn't be treated this way.Update 12th November 2020- I sent my address and a copy of this review to Places for People the day they replied to this review and as expected I haven't heard anything from them since, not even an acknowledgement of my email.

Miss · 12 November 2020

★★★★★ 5/5

Trustpilot

So I want to say thank you so much to…

So I want to say thank you so much to our wonderful housing officer Mubena isap who supported myself and my disabled husband through the covid pandemic in particular when he was in shielding last year she was our rock she gave us so much help that I will never ever be able to say how grateful we are she helped us with a neighbour who we are having problems with she is understanding and caring thanks mubena

Stella · 26 April 2021

★★★★★ 5/5

Trustpilot

Process was good

Process was good: had a friendly rep called to have an interview with me. I was always communicated to all the way

Joy · 29 July 2022

★★★★★ 1/5

Trustpilot

I see Places People continually defer…

I see Places People continually defer back to Customer Services - please look at the Emails ive sent you over the last 21 years., I have sent several Emails to your Customer Services and the lame responses are surprising - Fire Alarm going off ( No Fire though ) - Oh they say -+- ASB - We dont deal with ASB - I have tried desperately to help Places People - see the Emails

Paul · 7 January 2022

★★★★★ 5/5

Trustpilot

Outstanding service from a phone call…

Outstanding service from a phone call to labour, Jordan was very polite and respectful to my property, dealt with issue very well

Miss · 8 October 2024

★★★★★ 1/5

Trustpilot

Wouldn't rent off these cowboys

Wouldn't rent off these cowboys, so my partner suffers harassment for five years by a 80 yr old man, whats their response? Try get a injunction out on her partner (me) for washing his car too much and doing uneccesary work!! Obviously this paul and vicky from places for people are qualified mechanics.... lol more like victimising people for not allowing a perv to stare thru their windows. This company is a absolute shambles and the flats full of damp and mould, zero ventilation, black cr#p coming out the taps and shady electrical power surges. you have victimised her for complaining and as a result of this disgusting old man she is clinically depressed and wont leave the house or open her curtains... apparently she's the instigator, myself who has mental health issues adhd and borderline personality disorder who is out actually working unlike this dirty old man is the bully 🤣 vicky and paul you haven't heard the last of this I can guarantee you that. To make this easier for someone higher up to chase these two bafoons vicky tenancy liason officer for north east ( Gateshead) and the absolute clem paul is her manager, and we live in windsor gardens if nothing is done about these two biggots this will start be getting posted everywhere including their surnames to make aware this company employs biggots. Be moving in 14 days thank god and get away from places for people employing victimising scum like that.

Alan · 12 April 2024

★★★★★ 1/5

Trustpilot

Can’t give 0 stars or I would

Can’t give 0 stars or I would Booked 3 seperate days of work over a period of 6 weeks for leak under bathroom sink No show just a text with new date Every time I call they say sorry it was sickness!6 weeks running!3 days loss of pay Still repair not done Do they compensate your wages!!

Jennifer · 16 September 2023

★★★★★ 1/5

Trustpilot

Disgraceful treatment of the elderly

Been on and off the phone with promises of a call back for four weeks, regarding my elderly visually impaired grandparents who can't use the digital thermostat. Got in touch today as they have been left in the cold literally and have now asked us to prove that he is blind. Guess they'll freeze this winter unless my family and I do the landlords job for them.

Shaun · 7 November 2022

★★★★★ 5/5

Trustpilot

Overall company experience excellent so far.

Customer service are very friendly well have been to me helpful and listened to me. Workmen who visited my property have been friendly n helpful only had a couple but very happy. Thank you. Staff that have contacted me by phone lovely helpful friendly.Housing manager I met was lovely and letting officer also Leeds offering property helpful and very friendly too. Thanks.

Massey · 27 April 2023

★★★★★ 1/5

Trustpilot

Disgusting conditions with damp and mould

Absolutely shocking condition of the flats on Harewood Park Estate. Almost every flat has an issue with damp and mould and the company has done nothing about it. I moved from a previous PFP flat in Hemlington (where I had a couple of different issues) but didn’t have anywhere near the level of issues that I have in my new flat. I have damp in EVERY bedroom and really bad mould despite me taking every possible step to stop this. They are allowing people to live in dire conditions without taking any responsibility. I have only been in my property for 6 months and already suffered £100’s if not thousands of pounds worth of damage. ALL of my clothes are covered and damp, I’ve replaced 3 beds , my triple wardrobe is covered in mould. I can’t even put flooring down out of fear that it too will get ruined. Honestly don’t know how this company gets away with it.

Shannon · 5 September 2020

★★★★★ 5/5

Trustpilot

Great experience from start to finish

Great experience from start to finish. A special thanks to Loraine Smith-Moore, she deserves a BIG pay rise. Lol.

DEANO · 28 October 2022

★★★★★ 1/5

Trustpilot

Worst place to live …

We never met manager of building in site we have every day basically problem with lift:( lift bottons should be press or pushed in by key beacuse it is stucked inside fram we don't know is safe or not to touch this building is most dirtiest place in the town,stsirs windos in 3 years never been cleaned they get rent and service charge unfortunately they don't care about residents.

Sue · 2 August 2022

★★★★★ 1/5

Trustpilot

The most useless of landlords

The most useless of landlords they’re quick too take our rent money but not quick to respond to repair jobs which seem to take 6 or more year before you get one of there cowboys to come out to do the job which then get worst because they love to cut corners so In the long run the problem are made 10x worse and end up pay a qualified contractor to fix their balls up

Byron · 12 September 2021