Trusted Agent profile
★★★★★
1,435 reviews across 2 platforms
38 High Street, Bawtry, Doncaster DN10 6JE
William H Brown's Doncaster office at 38 High Street is rated 2.6 out of 5 across 1,435 reviews on two platforms, including 265 Google reviews rated 4.9. The 1,170 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
1/5
Trustpilotseller not getting best price
son placed higher bid for a property and it was sold at a lower price, if i was the seller i would not be happy. no chain involved first time buyer. having read previous reviews it looks like this sort of thing as happened before
5/5
GoogleIt's been a while since i've had to rent but i can't express just how easy Caz and Olivia has made the process. They are a credit to their roles and take great pride in going the extra mile. Very impressed. Thank you.
1/5
TrustpilotCouldn’t trust them
Bidding on a house and was pushed for more and more money. Caught the estate agent out in a lie and just had a bad feeling so decided to walk away from the house due to their handling of the house sale.
5/5
TrustpilotLisa Shelton
Lisa SheltonSales Progressor-thank you for all supported you gave for us.We are grateful that we could always turn to you and you acted where it was necessary.
5/5
GoogleI was dealt with by Olivia who made the process of renting a new property very easy. She made the whole process smooth and quick. I could not be happier with the service I received from here. Would highly recommend to anyone!
5/5
GoogleWe used the mortgage services and everybody in branch were very polite and attentive. Paula looked after us and provided an excellent service throughout the process of finding, making an offer on and going through the purchase of the house. Highly recommend.
1/5
TrustpilotHopeless
Have tried to view a house for sale which they are handling. No call backs, no viewings, whole thing now sounds very suspicious and my guess is that they have a "favoured" buyer, i wonder why. . . We've given up trying to view the property.
1/5
TrustpilotTerrible estate agents
Terrible estate agents, can't wait to take your money and mess you about when it's time to pay you back. Poor communication and lack of effort with sorting out problems. Terrible at returning calls or sorting things out in general. Wouldn't recommend to anyone.
1/5
TrustpilotSeveral emails sent to view a property…
Several emails sent to view a property and not one reply. As a cash buyer you would think they would reply instantly but 5 days and nothing. I certainly will not be listing my house with them if they are ignoring serious buyers.
1/5
TrustpilotThey just care your money
They just care your money. Until the payment they approach kindly but after payment they do not care your problems. I spent hours to explain my problems with the property but they do not care. 5 minus stars if it were possible.
1/5
TrustpilotMissed out on sale due to lack of…
Missed out on sale due to lack of communication. When I did buy a house with another estate agent, williamhbrown wouldn't collect their 'for sale' sign. Cowboys in a high street friendly guise, avoid these clowns.
5/5
TrustpilotGreat service
Great service, especially from Charlotte, who was proactive and efficient throughout our purchase. Thank you.
1/5
TrustpilotWHAT A TERRIBLE SERVICE THE MORTGAGE…
WHAT A TERRIBLE SERVICE THE MORTGAGE ADVISOR IS SO RUDE AND TO THINK WE PAID A HIGH PRICE FOR THIS SERVICE FAR FROM A SERVICE HE NEEDS TO GO ON A CUSTOMER RELATIONS COURSE AND LEARN HOW TO SPEAK TO CUSTOMERS
1/5
TrustpilotThe most awful agents in the world…
The most awful agents in the world ever!why there is no option for 0 rate????
1/5
TrustpilotTerrible communication
Terrible communication; seems like staff don’t know what they are going. Wasted so much of my time and energy. No positive outcome even after chasing so many times.
5/5
GoogleFriendly, professional service from, in particular, Caroline Bennett and Olivia Graham (and other branch members) in helping us with a rental in our 'hour of need' (flood victims). Thanks to all - you're all stars ! Chris & Dorothy
5/5
GoogleCaz & D’arcie have been amazing in helping us arrange everything for our rental property. Great quality service.
1/5
TrustpilotWould give a zero if possible
Would give a zero if possible. Tried to get a viewing with a property they never returned our call. When we did get through they said the house had sold. It was massively under valued. Mmm wonder who bought it??
1/5
TrustpilotWilliam H Browns Lettings use Sequence…
William H Browns Lettings use Sequence Homes to ‘manage’ their properties. Landlords and tenants should both read reviews on Sequence before committing to WHB Lettings. WHB 8/10 for my property, Sequence 0/10. Sequence are awful.
1/5
TrustpilotSly and underhanded
Twice, offers accepted, mortgage in place and solicitors instructed. Seller pulls out, gazumped. Should try a lockout agreement in future, wasted two months of time and money with these jokers.
5/5
GoogleCasey had excellent customer service with outstanding knowledge that covered every aspect of information that was required.
1/5
TrustpilotSEVERELY DISHONEST COMPANY
SEVERELY DISHONEST COMPANY. PREDATORY PRACTICES AROUND STEALING HOLDING DEPOSITS DESPITE ENTERING INTO HONEST AGREEMENTS. AVOID AT ALL COSTS!!!!!!!!!!
1/5
TrustpilotDoncaster branch are appalling
Doncaster branch are appalling. They rent out hazardous properties and really do not care about the danger children were put in. It is 'not their probkem'
1/5
TrustpilotBury st Edmunds
Avoid at all costs, communication is terrible, never get back to you, always make some excuse as to why they have not replied to emails, wrongly advise on mortgages, one of the worst I have dealt with!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Doncaster office has 1,435 reviews across two platforms: 265 on Google, 1,170 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
William H Brown is rated 2.6 out of 5 across all 1,435 reviews, and 4.9 out of 5 on Google from 265 reviews, checked 9 October 2026.
William H Brown, 38 High Street, Bawtry, Doncaster DN10 6JE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.