William H Brown Thorne reviews in Doncaster

★★★★★ 5/5

Google

Hi I have recently completed another house purchase via WH Brown, this time with the Thorne branch. There were some difficulties with the process along the way and I felt Rebecca, my main point of contact, overcame them quite skilfully so I am more than happy to leave her this glowing review. I say this as someone who has made numerous purchases through numerous agents, not just someone who only ever bought the one house. Layla

Layla · 24 November 2022

★★★★★ 2/5

Trustpilot

Its Rental Payments

I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.

Julie · 4 February 2026

★★★★★ 5/5

Google

Hi I have recently completed another house purchase via WH Brown, this time with the Thorne branch. There were some difficulties with the process along the way and I felt Rebecca, my main point of contact, overcame them quite skilfully so I am more than happy to leave her this glowing review. I say this as someone who has made numerous purchases through numerous agents, not just someone who only ever bought the one house. Layla

Princess · 10 November 2022

★★★★★ 5/5

Trustpilot

Fabio and Andria made the whole process…

Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.

Njabulo · 20 March 2023

★★★★★ 1/5

Trustpilot

William H Brown or Sequence, both the same... crap!

This is basically the same review as my Sequence Review, but since they're essentially the same company, why re-invent the wheel?I honestly like to see the best in people or companies, but William H Brown is one of the worst.As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.Everything is outsourced; they're nothing but secretaries throughout their entire company.Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?And if that 1 person is off work, no one else can pick up that task?Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.Literal blame shifting to anyone but them.And I've only dealt with them for 6 months.

Niall · 9 May 2022

★★★★★ 1/5

Trustpilot

An incredibly poor service

Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.

John · 20 April 2022

★★★★★ 5/5

Google

Could not recommend William H Brown at Thorne enough. Our initial chat with Harley about our budget and what we could afford was really helpful and informative to know what houses we could be looking at. Becca came and did our valuation and completed our paperwork. Meg took over and has been our point of contact through the rest of the process. She has been amazing at keeping us up to date with viewings, offers etc. and was so reassuring and supportive when I found it all overwhelming. Unfortunately our sale fell through (on a Monday) through no fault of the agents, the house was back on the market the next day and it was sold again by the end of the day Wednesday. Meg's incredible work on our house re-sale has saved our onward purchase and we are so grateful. Katie has kept tabs on our sale throughout and made sure her team have been giving us amazing customer service. Oliver has also given 100% when dealing with us. All in all they have made a stressful massive life change, so much easier. Thank you again, Ali (& Alex)

Ali · 10 October 2023

★★★★★ 5/5

Google

WHBrown in Thorne have been so professional and courteous throughout what has been a difficult year for myself their compassion at the death of my partner last year has been second to none. They have worked so hard to get my sale through after someone gave backward at the last minute January . I really appreciate everything that they have done for me and would always recommend them to anyone who has a home to sell brilliant service from start to finish and were always there for me at any time.

Diane · 10 October 2023

★★★★★ 5/5

Trustpilot

Excellent Company to deal with...

Our journey started with Oliver coming to do a valuation on our property before our upcoming move to Spain.He looked very smart and his knowledge was second to none.As we progressed through the sale Jessica and Emily kept us informed every step of the way. They always had a cheerful manner and nothing was ever to much trouble for these girls. They answered our questions promptly and efficiently and dealt with our sale with professionalism.I would not hesitate to recommend William H brown to anyone. All of you keep up the great work!P. Curry Doncaster

Trish · 5 March 2022

★★★★★ 5/5

Trustpilot

Fantastic turnaround in Lettings

I have had a very difficult relationship with WH Brown over my years as a professional landlord and considered them to be among the worst agents in my area .However they really have got their act together, in recent times, due to a change in Management in Lettings starting with Izabela and latterly with Olivia .Olivia has been fantastic not only has she done what she said, she has achieved more than 30% more rent than I was getting and a new tenant was found interviewed and signed up within a week with no hassle or inconvenience to me .Thanks for making my work life easier Olivia I cant recommend you enough and won't hesitate in using WH Browns in future .

David · 4 March 2022

★★★★★ 1/5

Trustpilot

Purchasing a property

Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!

Clara · 15 October 2024

★★★★★ 5/5

Google

I was a first time buyer that needed to move fast, Megan was patient with my lack of understanding and was able to find me the perfect home quickly for myself and my partner as we were in rent but were unable to stay as the property was to be sold. I can not thank her enough for what she did and how hard she work to make sure it was speedy and efficient.

Lauren · 10 November 2022

★★★★★ 1/5

Trustpilot

Unprofressional and tell lies to get…

Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!

Gertrude · 7 January 2022

★★★★★ 5/5

Google

Absolutely lovely! We were so stressed because we had to sell our house in a time crunch, so things were quite hectic. However with William H Brown and their very helpful agent Becca and staff, things happened quick and smooth. They went above and beyond even helping us with most of our paperwork and sitting down and going through everything with us. 100 percent would recommend, lovely people and loveely service They really make you feel like family!

Jack · 10 October 2023

★★★★★ 1/5

Trustpilot

Let down and disappointed

After careful consideration I decided to use the estate agent william h Brown to sell my house. After signing the agreement I was waiting 2 weeks for the photographs which I thought was way to long. When house finally went live It sold within a few days. After some weeks I heard nothing I was also using their solicitors Black's. My house was in joint names but I was the main name and stressed I would like all correspondence. I understand it has to be sent to both but it was all sent to my daughter from solicitor which she didn't notice as it was in her spam email. This delayed us by 2 weeks I was very angry as william brown had given them the details. I received no explanation so I dealt with Black's solicitor if I wanted updates etc the were absolutely brilliant. For the money estate agent charged I expected better service. I was not going to give a review however after weeks of completion I received a call off william brown asking if I lived at my old address and would I be interested in selling!!! I can't believe they still had me in their books and did not know I had completed what utter horrible and inconsiderate service. Hopefully I will not be selling in the future but will think very careful about who will sell my house.

Mrs · 4 December 2021

★★★★★ 1/5

Google

I understand it's COVID19 and businesses might struggle. I understand it tends to be busy when people try to book a viewing right after house went up for sale. But having to provide my details 3 times because they were 'lost', having to ring multiple times even though they promised to get in touch with viewing date proposal and then being contacted to provide feedback from viewing which had never taken place as they failed to inform me about it... That was the last straw. I will be very reluctant to get and buy any house advertised by them.

Katarzyna · 10 November 2021

★★★★★ 5/5

Google

Matthew Smith is the Mortgage Consultant based at the Thorne office. We can't rate him highly enough. We had problems through another agency so Matthew took on our case. He has worked extremely hard with speed and determination and has trawled through tens of products to find us the right mortgage and protection packages. He was always contactable, is extremely personable, informative and efficient. Matthew certainly knows his trade and would be first on my list of recommendations. Thank you Matthew for making the whole process appear seemless and stress free.PositiveResponsiveness, Professionalism

Nicky · 10 November 2021

★★★★★ 5/5

Google

Just sold our house with William H Brown Thorne and couldn't praise them enough. Harley went above and beyond in securing our mortgage and Katie, Becca, Megan and the rest of the team were exceptional in keeping us informed and advising us every step of the way. We have been in our new home a week now and couldn't be happier

Liiiamo · 10 October 2023

★★★★★ 1/5

Trustpilot

Please take my advice and stay well…

Please take my advice and stay well away from these people. I have viewed a property through the Newark branch and made an offer to which I have waited over a week for a reply, only to call and be told it is sold with accompanying giggles.I arranged a viewing of another property and after a three-hour drive was told my fictious daughter had called and cancelled the viewing.There is something very wrong with these prople.

123 · 16 May 2022

★★★★★ 1/5

Trustpilot

Please Please avoid the sudbury branch…

Please Please avoid the sudbury branch it seems that they put sold houses showing them as for sale and even keep up for the sale boards . I called about a property that has just been advertised on Rightmove only to be told it was sold two weeks ago and this is there internal process that they MUST advertise. This creates false advertising . Despite speaking to the Manager they feel what they are doing is correct , Rightmove is allowing this kind of behaviour.

Suzanne · 10 September 2021

★★★★★ 5/5

Google

Thank you so much to Katie and Rebecca they have really made this sale easy for me. I was quick they kept me informed all the time. They worked very hard and also help me find my dream home if you want a realible estate agents that gets it sorted there the girls thank you sooo much to the pair of you . 10/10 customer service too. ☺️PositiveResponsiveness, Quality, Professionalism, Value

Michelle · 10 November 2022

★★★★★ 5/5

Google

Very happy with how the whole team have helped with the purchase of the new property. Great communication from day one and lots of support and information available should you need it.

David · 25 August 2025

★★★★★ 1/5

Trustpilot

Extremely unprofessional and…

Extremely unprofessional and disorganized team. I contacted this agency regarding a property to let. Michelle initially promised to arrange a viewing but never followed up. After chasing them myself, I finally spoke with another team member who scheduled a viewing, only for it to be for a completely different property than the one advertised on their website.

Alon · 21 October 2025

★★★★★ 5/5

Google

Really pleased with the service I received from Hannah and Hayley on selling my house. Excellent communication, regular updates and did a great job of selling. Thank you very much.

Roy · 10 September 2025