William H Brown Thorne reviews in Doncaster

★★★★★ 5/5

Google

We have recently completed the sale of our home in Thorne and the team at WHB (Thorne) were very professional throughout this process. It is without doubt a very cool and difficult market but through collective endeavours, positive input and ongoing communication we achieved success and selling above what was anticipated. We highly recommend Hayley and the WHB Thorne Team. Dr Jack Bruce, Maidstone.

Jack · 27 March 2026

★★★★★ 5/5

Google

We have had a really postive first experience of buying a home. We used Harley, the mortgage advisor based at the branch and he has been amazing, super helpful, friendly and chatty- always on hand to support with our many queries. Would definitely recommend, Hayley was also super helpful in branch.

Courtney · 17 February 2026

★★★★★ 5/5

Google

Just gone through the process of buying our first house, and can’t thank Hannah, Harley and the team enough, it’s been such a smooth process and communication has been top notch throughout, can’t fault them on anything, 10/10 would recommend William H Brown! Thank you all again for your help :)

Shannon · 17 February 2026

★★★★★ 5/5

Google

Would like to thank Hannah & Hayley at the Thorne branch, they could not have done any more to help with purchasing my next home. I’m very grateful after a long and often frustrating time trying to find my next property. They’ve been nothing but kind, helpful, & provided advice on every process. Their service is unmatched in comparison to the other local agents! Thank you both ☺️

Kira · 18 August 2025

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

We was originally with a different estate agent to start with, we weren’t getting much response about our home, so we decided to change to William H Brown, we have been extremely grateful for everything they have and continue to do for us, they have been on the ball with everything. I’d 100% recommend (and I already have) the Thorne branch of William H Brown estate agents, they’ve gone above and beyond for us, Thank you

Lindsay · 27 March 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

I had an amazing experience with William H Brown Estate Agents in Thorne. The whole team has been incredibly supportive from start to finish. They helped me secure my perfect home quickly and made the entire process feel easy and stress-free. They were understanding of my situation, always patient, and never once made me feel rushed. I had multiple visits to the property and every single time they greeted me with a smile and genuine enthusiasm. Their communication was clear, helpful, and consistent throughout the entire purchase. I’m really grateful for their professionalism and kindness. I couldn’t have asked for a better team to guide me through buying my first home. Highly recommend!

Hincu · 17 February 2026

★★★★★ 5/5

Google

Katie and the team are next to none. Advised me all the way through buying my first house. No matter how many times a day I called they were happy to help and answer any of my questions. I highly recommend the whole team here and wouldn’t use anyone else.

Thomas · 25 July 2025

★★★★★ 5/5

Google

Fantastic service from the entire team but particularly Hannah at WH Brown Thorne. Excellent customer service throughout, quick to respond and always kept us fully informed throughout the full process. Fully recommend to the everyone. 10/10 service.

Mark · 21 November 2025

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

Absolutely outstanding service. I would not hesitate to recommend Katie, Megan and the team. Their exceptional customer service, professionalism, knowledge and attention to detail has been second to none. No query or amount of calls was ever too much (even when it was) and their level of patience and dedication to marketing a unique property was amazing. They made everything as simple as possible, communicated throughout and solved every challenge that came their way with a smile. If I could give them 6 stars I would !

Claire · 15 December 2023

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 5/5

Google

We've had a pleasure of Megan helping us purchase our new home. Her attention to detail and devotion made the process a lot easier. She always made sure we were up to date with the process and did her best to help us whenever we had any queries. She was really helpful every step of the way and I'm sure we would still be out in the woods if it wasn't for her. Thank you Megan!

Aleksandra · 15 December 2023

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026

★★★★★ 1/5

Trustpilot

Unprofessional

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Reema · 15 May 2026

★★★★★ 5/5

Google

Fantastic service from the entire team at William H Browne, Thorne. Every staff member I've dealt with has been excellent, always quick to respond, always call when they say they will, friendly and attentive. Exactly what you hope to receive from an agency. I've used all kinds of estate agents over the years, and the process of buying my house has been flawless! Hannah, Hayley and Harley, and the rest of the team, thank you so much!

Tom · 25 August 2025

★★★★★ 1/5

Trustpilot

Its been 5 years since I moved out of a…

Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.

David · 5 May 2026

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026