William H Brown Mexborough reviews in Doncaster

★★★★★ 5/5

Google

We have recently completed on a purchase of a buy-to-let. As buyers we have seen exceptional service and communication from Megan Cooper since arranging the viewing through to completion. She did fantastic work on behalf of her seller but also was very cooperative and friendly to us as buyers. No hesitation in recommending William H Brown Mexborough based on this experience.

Stuart · 27 June 2024

★★★★★ 5/5

Google

We have recently purchased a property through William H Browns at Mexborough. Megan has helped us from the beginning and has guided us through every step of the way from viewing the property to completing which hasnt been easy and very stressful at times. Megan has provided exceptional service not only to the sellers but us as purchasers too.

Leanne · 27 July 2024

★★★★★ 1/5

Trustpilot

Worse estate agent I have ever used and…

Worse estate agent I have ever used and I have used a lot. No communication or selling skills.The Valuer was great Jennifer and then she went off on maternity leave. The rest were useless.

Talenteyed · 8 December 2024

★★★★★ 1/5

Trustpilot

Would Never Reccomend

Agency was very difficult to communicate with. The person handling our case was never available and messages to them were never passed on. Our landlord told them to release our deposit in full straight away and it took them 5 weeks to get it to us. This was with many phone calls and emails inbetween which received little response. Our landlord actually moved to a different agent part way through the year because of how difficult they were to deal with. Many friends have had negtive experiences with W H Brown too so I am aware that this is not a one off. Would never reccomend.

Abi · 17 October 2020

★★★★★ 5/5

Trustpilot

I have been searching for rental…

I have been searching for rental property in Essex for weeks now and have found the whole process frustrating and very irritating. Many estate agents seem very unprofessional and don’t even have the decency to call you back or let you know you didn’t successfully get the property. In my experience, It appears there is so much demand they have become complacent and lazy, developed poor people skills and don’t deserve the easy business they close. As a guy with a 20 year sales/ management background I have found many of them well below par. However, Harry was a likeable, friendly and helpful guy who couldn’t do enough to help me with my property enquiries. His communication was on point and he always got back to me. I cannot recommend him or his company highly enough. Thank you for all your help Harry. I got there in the end !

Mark · 15 October 2020

★★★★★ 1/5

Trustpilot

William H Brown in howden.

William H Brown in howden.I went to view a flat to rent in August, all was well, I put an application through and waited. Eager I called everyday asking if there was any news, until the 2nd of September. Which is when o got a call from the MANAGER of William H Brown telling me I had been accepted. (Baring in mind I was crying down the phone of happiness, thanking this man for the help so he could obviously see how happy I was I THOUGHT I’d got it.) Everyday after that I called asking what and when would be the next steps (again baring in mind I was asking things like when corporate do get in touch with me how long will it be until I can move in and the people at William h brown would say every time they would give me the same answer “ Corporate is now dealing with this so you will have to wait for them to call” . Until Monday the 7th when I finally called and said right this is abit silly now who is corporate and how do I get in touch with them.They then told me it goes through corporate then to a company called savilles. Savilles who where a much more professional agency then told me what was really going on and they told me I hadn’t been accepted for this flat just my application. I then called the MANAGER of William H Brown howden and he was VERY VERY RUDE! I called saying I wanted to complain as I had been lied to he rudely replied “no you haven’t cause I was the one who told you JUST your APPLICATION had been accepted if you’ve misinterpreted that that’s on you”. HE NEVER told me any information he and his team had many times to say to me “hang on you haven’t been accepted for the flat just your application” I then got angry and swore ONCE he then again was so rude and began shouting down the phone “DO YOU WANT ME TO CLOSE YOUR APPLICATION!?” Repetitively until I had to listen and say “well do you want to cancel my application because at this point it seems that’s what you want to do!!” I said to him “if you were in my position you would be acting the same way” he then rudely stopped me talking again and said “ NO YOU DONT KNOW ME SO DONT YOU COMPARE YOURSELF TO ME” as this whole conversation is going on he then again rudely stops me to SWEAR at his own staff presumably because they heard all the shouting and stopped working. This man to say he is a MANAGER was so very unprofessional! I’ve never come across such a rude, not bothered Agency ever! He also told me if I complained about him it would slow my process down to getting a flat which was a big lie!!! The only time I got any information was when I actually kicked off! And that’s only because the top company Savilles had heard of what this manager had said and they didn’t want him to represent them like that. So they took over my application and have been a massive help and very kind ever since. I CANT STRESS ENOUGH HOW RUDE THE MANAGER OF THE HOWDEN STORE WAS! He did NOT deal with the situation professionally at all! I felt I dealt with it better and I’m 23! I also had another agent from there ignore me completely as he gave me his work whatsapp contact number and just ignored me!! Very unprofessional.

RUDEHOWDENMANAGER · 10 September 2020

★★★★★ 5/5

Trustpilot

W H Brown, Estate Agent's, Doncaster

From the initial phone call to arrange the valuation, throughout the selling process, the team at William H Brown, DONCASTER office, have been superb. Oliver came and carried out a valuation, and discussed options in depth. Due to the house being vacant, and our commitments, all viewings ( and there were many, arranged straight away) were carried out by the office and we were kept fully informed by Jess of feedback and offers. Everything that we were told, happened, as they said it would in terms of the process and timescales. The promotion of our property on the website was very impressive, with video footage- the team could have not done more to promote it. Phone calls/ emails were dealt with quickly, with honest and clear answers. Jess was particularly outstanding in the whole process, and kept us informed at every stage, and helped escalate the sale through to completion. Definitely a 5* service from her. Thanks Jess !

F · 9 September 2020

★★★★★ 5/5

Google

Amazing experience from start to finish from Megan and the team at William H Brown, Mexborough.

Charlotte · 29 March 2024

★★★★★ 1/5

Trustpilot

I’ll let my review speak for itself.

Ensured the house we were viewing was of a certain standard, clean and hospitable. “Doesn’t need new carpets or to be painted, just a quick clean”. photos of different property on the listing. They called us the day before viewing and said that there was other people interested so that we would pay the holding deposit as they knew we were desperate to find somewhere. House was vile, rotten doors, dog urine on carpet, stunk and just generally in a bad state of repair. I called the next day to ask for the deposit back. They hadn’t even seen the property in 6 months. Took about 25 minutes of them trying to make me accept the property until they finally said they would refund after I threatened court action. I’m pretty sure what they did was illegal. If not then just extremely unethical. Oh and now I’m being bombarded with numerous emails, phone calls and texts a day about the property everyday. Avoid this company.

Mr · 1 July 2020

★★★★★ 1/5

Trustpilot

Worst estate agency in England

Dear friends, AVOID. AVOID AVOIDI wanted to buy a property in Askern DN6 .I went to view a property they never told me they had an offer and advertise it at £120k and after viewing I placed n offer and now they say I need to bid over £120k if I want to buy that property . So I bid £125 and my offer is accepted . Now comes the trap .They want me to pay £1200 and use their own mortgage advisor Julie Haigh and I told them I have my own mortgage advisor and as he charges no fee from me and gets commission from the Lender I won’t loose any money because if Miss Julie haighs lender denie me a mortgage deal they won’t refund me their fees and I’m stuck with William h brown .Now as soon as I say I have my own mortgage advisor they try to scare me like “ I’ll loose the property nd will never get a mortgage from my mortgage advisor. I doubted them and checked there reviews and to my shock they have 71%. 1 star And 24% 5 star rating That tells it all.I know people will still fall in there trap like I would have but I would only tell them that please change your way of practice.Most of us work hard for money but I think most of William H Brown employees tell lies nd take peoples hard earned money . Just be honest and don’t lie to ur landlords nd customers, sellers , buyers or tenants then u won’t have a single negative review..I think the people who have given them 5 stars are there friends Untill they change the way they practise AVOID Avoid Avoi Thank uNarender

Narender · 12 December 2024

★★★★★ 5/5

Trustpilot

I recently bought a house from William…

I recently bought a house from William h brown through the corona virus period I dealt with Shelby who works there.From start to finish she was absolutely amazing and helped me and kept me up to date with the whole progress even when she wasn’t working. I can’t thank her enough for everything she did for us. I will defo be using them in the future for buying and selling any properties we have. Thank you again Shelby X

Sammy · 16 June 2020

★★★★★ 5/5

Trustpilot

Highly Professional Service & Result

I've been a landlord of a property in Doncaster for 15 years and hands down my recent experience with Steve Liddicoat (Lettings Manager of William H Brown) has by many many light years surpassed my previous poor experiences with other Doncaster Lettings Agents. Steve has gone above and beyond and delivered first class customer service and a superb level of professionalism throughout. From the initial meeting and appraisal, to instruction, to marketing, referencing and to the new tenant being in my property, the entire process has taken just 2 weeks. I'm now receiving £50 more pcm rental income and have total confidence that should there be an issues down the line that these will be resolved to a high professional standard.I can highly recommend Steve and his team to other landlords (and tenants). Steve's level of service will transform the local market and offer a high quality service that's so badly needed.

Catherine · 1 February 2020

★★★★★ 1/5

Trustpilot

William H Brown took over the letting…

William H Brown took over the letting and estate agency I was using to rent my late parents flat.Beware, they have a Rent and Legal Protection option on their lettings contract, but if you then decide you no longer want them to manage the let for you this policy is 'non-transferable' .When I queried why this was not explained I got this response:-'All of the insurance products we sell are on a non-advised basis'so they do not want to know.To add insult to injury their 'complaints procedure' email has BLOCKED my complaint email 3 times with the following messageYour message to Customerrelations has been blocked. See technical details below for more information. The response from the remote server was:550 5.4.1 Recipient address rejected: Access denied [AM5EUR03FT003.eop-EUR03.prod.protection.outlook.com] so delaying tactics meaning I have to send it recorded delivery snail mail.A typical big company attitude, have now found out they are a subsidiary of Sequence Homes so part of the Connells group.

Lavender · 22 November 2019

★★★★★ 5/5

Google

Brilliant experience with William H Brown in Mexbrough. We put our house on the market on the Friday, viewings over the weekend and multiple offers on the Monday. All exchanged in less than 4 months. New property was for sale with them too which also made the process so easy. They kept us up to date with the process. Great service from all in the office. Thanks!

Deborah · 30 November 2023

★★★★★ 5/5

Trustpilot

After recently dealing the Broxboune

After recently dealing the Broxboune, Hertfordshire branch for my Son’s first mortgage with Ricky and the purchase of his first property, my Son & I are both very happy with the level of service and Ricky’s attention to detail was second to none. He certainly went above & beyond!Ricky was extremely helpful, as not only did he explain the entire mortgage process to my Son but he gave his time and expertise to secure my Son’s purchase. I would highly recommend his services to anyone and my Son will be highly recommending him to his friends.

Vickie · 7 October 2019

★★★★★ 1/5

Trustpilot

Poor unprofessional service

Personally after my experience with William H Brown Doncaster I would NOT recommend this estate agents to anyone.

Paula · 19 July 2026

★★★★★ 1/5

Trustpilot

Garbage wh brown Doncaster

What can I say about this company in Doncaster. I bought a ground floor flat and the flat above me only 2 high was bought by someone on a normal mortgage to let out, so far I've had a drug dealer illegal immigrants and now someone who's a self employed painter and decorator. Iv had these issues out with brown who say it's not their responsibility and to get local authorities out for the constant banging from upstairs, smoking canabis on my doorstep, fag burns in my window sill sat outside talking while 2am when I'm up every day at 6 for work. They are quite happy to take the rent percentage but ask them anything else and you've no chance. How does someone get away with storing paint in a flat and tools, I mean how would someone go on in a fire situation. All I can say is that they rent out to anyone they can regardless of the strain in other residents mental health. I wouldn't use these if they were the only ones in my area. Totally disgusting un professional attitude. I'm having to move now at 56 and I own it I don't need this garbage. Only put 1 star or it wouldn't let me review otherwise it would be minus 5.

Darren · 10 November 2024

★★★★★ 1/5

Trustpilot

Absolutely diabolical!!!

Absolutely diabolical!!!Where do I start?! The attitude and general way William H Brown deal with customers is disgusting! I pay ‘full management fee’s’ for them to manage my flat for me and they had no idea the tenant hadn’t paid any bills since living in the property for over 9 months!!!Then they lied about potential tenants in another property claiming the references had ‘passed with flying colours’ Which is an outright lie as they failed! Not only that, the guarantors failed as well!! They wanted us to agree over the phone and not even sign any paperwork....that’s how desperate and unprofessional they are.And the complaints procedure is even more of a joke....being fobbed of in the hopes we’ll just give up.DO NOT USE THIS COMPANY!!!!!!

Natalie · 13 August 2019

★★★★★ 1/5

Trustpilot

Appalling costumer service.

Irang to try to book a viewing but all they were interested in was to offer me a broker and to get my email address. They said they will get in touch with the owner to arrange the viewing and will call me back. Nobody rang me so I called them again after two days and it was the same they said will sort out the viewing and call me back. Another two days have past and still no one got in touch about my inquiry. Appalling customer services.

Gabriel · 7 November 2024

★★★★★ 5/5

Google

Highly recommended, Both Megan and Channon have gone out of their way to keep us up to date with the progress of buying our property. They have pushed for the chain to move forward and ensure we are informed every step of the way. Professional, friendly and helpful.

Rachel · 7 November 2024

★★★★★ 1/5

Trustpilot

WILLIAM H BROWN - A COMPLETELY UNPROFESSIONAL WASTE OF SPACE

I Wish I had read these reviews before I had spent my money with WILLIAM H BROWN Estate/Rental Agents (Specifically; Doncaster Branch.) I give them 1 star because I am not able to give them ZERO.After a lot of hard work, time and expense, I put my late parents house on the rental market with WH Brown, Hallgate, Doncaster. They made many promises and were quick to take (a lot of!) my money...They found a tenant (eventually): a 60 yr old ‘professional’ self-employed woman, with a little cat... (You get the picture?)Fast forward just 5 months (although the ‘nonsense’ started from Week 1)... There are now FIVE adults living in my house together with 2 dogs - and 5 cars! The place looks like a War Zone!NONE of these (other) individuals are ‘Permitted Occupiers’ and none have been vetted (which of course costs extra ‘per person’ - NEVER pursued or investigated by WH Brown.Due to one of these ‘men’, (adult sons of the renter), who can’t keep his 🐓 in his pants, I have now had my windows smashed multiple times by the ‘associates’ of the woman involved, and at one point on a Daily Basis! Violent confrontations and anti-social behaviours are taking place throughout the night(s) in what has always been a quiet, rural, ‘sleepy hollow’ cul-de-sac! My old mum and dad’s neighbours are rightly both disgusted and fearful.The tenant has utterly LIED about what has been (is) happening, feeding me a totally unrelated BS story so that I am held responsible for all the numerous repairs! (Police informed but they are lazy, rude, unprofessional, totally ineffectual and otherwise useless! - and I used to be one of them!!)Cannabis is being smoked in the premises (which has never been smoked in in the 45 years it has been built - and was a specific clause in the AST never to be allowed!)My lovely old (detached 4 bedroom house in significant sized grounds) is being treated like a total sh1thole commune.Many, many emails, phone calls and even driven 70 miles to ‘visit’ WH BROWN personally, to be met with nothing but total apathy, utter inaction and mind-blowing disinterest.Even before all this, the tenant immediately ran dry the oil-fired central heating boiler, causing damage to it (my fault again £££, of course - although again, specifically in breach of the AST.Furthermore, WH Brown CHANGED the Electricity Supplier at MY house, directly against my written wishes and BEFORE the tenant had even signed the AST! never mind moved in!! This was clearly done because they are ‘in bed’ with a specific supplier! (‘SPARK ENERGY’.)The upshot? They NEVER do what they have promised, i.e. VISIT the premises - not so much as a SINGLE visit to the house, to find out what is going on’ and/or start proceedings to get these fools out of my house - not so much as a chastising/warning letter!In fact what I have been told is that I MUST NOT ‘DISTURB’ my Tenant as they must be allowed to live in ‘QUIET ENJOYMENT’ of their tenancy!!!WH BROWN are Mind-Numbingly USELESS. They have done Absolutely Nothing (never mind Nothing RIGHT!)I used them solely based on what I thought to be their ‘High-End’ former reputation and up-market advertising/corporate image. MORE FOOL ME!This is obviously the Highly Abbreviated ‘Summary of Events’, but you get the picture!WILLIAM H BROWN are nothing but lazy, idle, incompetent, unprofessional, unresponsive, unsupportive and thoroughly disreputable.This has been one of THE worst experiences of my life.I’m just an ordinary bloke trying to deal with the passing of both of my parents and deal with the aftermath of all that. I have never rented out a house before and I will never do so again.Thank you WILLIAM H BROWN for ABSOLUTELY NOTHING - except leaving me physically ill, sleepless and distraught. You are a Total Waste of Space.I HIGHLY RECOMMEND YOU RUN AS FAR AWAY FROM WILLIAM H BROWN AS YOU POSSIBLY CAN!

Andrew · 15 May 2019

★★★★★ 1/5

Trustpilot

I am deeply disappointed with the…

I am deeply disappointed with the service provided by WHB, which has unfortunately fallen far from the reputable company it once was. Over the past two months, I have encountered a pattern of misinformation and delays regarding the return of deposits for students who are simply trying to secure housing and move forward with their lives. Despite repeated assurances that the deposit would be released soon, there has been no progress, leaving students and their families in a challenging position.Several parents, myself included, have escalated this matter to the Ombudsman due to the unfulfilled commitments and lack of transparency. I urge WHB to reflect on the impact of these actions on students and their families, who place their trust in the company.I sincerely hope that WHB takes this feedback seriously and works to regain the trust it once commanded in the industry.

A · 30 October 2024

★★★★★ 1/5

Trustpilot

We made a cheeky offer on s property…

We made a cheeky offer on s property marketed with WH Brown which was accepted. One day before we were to exchange they call to say they have had a significantly higher offer. We pulled out as were not going to be bullied into paying more. The next day they call and say the buyer has pulled out. Completely underhand and dishonest. Where has this mystery buyer come from? We were lucky enough to be moving into my parents in the short term, however i feel they were hoping we would panic on the basis we would have no where to live. We were effectively in a no chain situation. The house has only now completed 6 months after this all arose, for a £1000 more than our accepted offer. Worth waiting for. Why were they accepting apparent offers so late in the chain and showing people the property when it had a buyer. Do not use. They go against every code of conduct for estate agents. Corrupt as they come.

Belle · 1 April 2019

★★★★★ 1/5

Trustpilot

W H Brown St Albans

W H Brown St AlbansPlease what ever you do DO NOT go to this estate agents. They lack integrity and use bullying tactics to try and get you to sell your property with them. I decided to take my property off the market with them during my cooling off period and they did so. When I later decided to go with a different agency they contacted me to tell me that I was still in a contract with them. They twist what you have said to try and keep you locked in. It's appalling behaviour and I feel victimised and bullied by them. They push you to sign a contract from when they first value your home and they never told me that there was a 20 weeks selling period if you decide to market your home with them. Please avoid the stress and choose an agent that is upfront, trustworthy and with good customer service skills.

Homeowner · 28 October 2024