William H Brown Mexborough reviews in Doncaster

★★★★★ 5/5

Trustpilot

I have not yet completed but my…

I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.

Ruth · 19 October 2024

★★★★★ 5/5

Google

Great service, particularly Gill and especially Channon who worked tirelessly to pull everybody and everything together, she made our move happen!

Wayne · 6 January 2025

★★★★★ 5/5

Trustpilot

Swaffham - Aston 10/10

Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.

Adam · 10 July 2024

★★★★★ 1/5

Google

Incompetent This branch are unable to work with the most simple of instructions and don’t understand why I might be slightly upset and wish to remove my business from them. They were told that they would only get the business on condition that they do not put a for sale sign outside the property. I went away for one night and when I returned, they had ignored my request and put up a sign for all to see. When I told him I wasn’t happy with this and wished to remove my business they advised me I had signed in 20 week contract. I will not be facilitating any viewings or should I decide to let somebody come and look around I will tell them that the house is not for sale and explain the reason for this. I’ve already contacted my solicitor and I’m awaiting a response, Either way, William H Brown of Mexborough will not be selling my house

Alan · 27 June 2024

★★★★★ 1/5

Trustpilot

I found a rental property online and…

I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!

Sabrina · 8 July 2023

★★★★★ 5/5

Google

I have used these to buy a property as well as sell. The estate agency side is very professional and pro-active and I always feel they genuinely care about their customers. I have also utilised their financial services and found their advisors knowledgeable and also very approachable.

Scott · 23 August 2025

★★★★★ 1/5

Trustpilot

KEEP AWAY

if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate

Loadsa100 · 17 July 2026

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service . . zero communication, poor photography, they are better off suited to the sub £200K market . . stack 'em high, sell 'em cheap approach

Graham · 9 October 2026

★★★★★ 5/5

Google

I purchased my first house over 6 years ago with this branch, they were great then & 6 years down the line I’ve purchased my second home. They made the process so easy, lovely bunch always answered my questions and will go above and beyond for you, I’d like to Thank jesse in particular as I’ve been dealing with her, professional to the core and a pleasure to deal with. Thank you to all at mexborough branch.

Thomas · 27 June 2024

★★★★★ 1/5

Google

We confirmed a rental property viewing for a certain date over the phone and then didn’t get a confirmation email, which we thought was a little strange but not the end of the world. I then was called a few days earlier and missed the call (they didn’t then call my partner who they also had the number for), the voicemail was really muffled so couldn’t tell what it said and they didn’t leave a number to call back, and every time we did try to call back no one answered. We showed up for a rental viewing today and no one was there. When we tried to call to see why, the calls kept going to the sales department once again and we couldn’t get through to the leggings department to see what’s going on. Really bad communication all round, I imagine they set it for the wrong date or didn’t set the viewing at all as we didn’t get a confirmation email.

Josie · 28 April 2024

★★★★★ 5/5

Google

Recently purchased a house through the Mexborough office, a great team who offered a fantastic service throughout. Particular mention to Gill who managed the sale / purchase I cannot fault her customer service support and advise she gave to me. Lastly Sam the leader of Team Meckie she was always warm and welcoming a great captain of a great ship. Enjoy the cakes girls it's been a pleasure doing business. Highly recommended 5 stars!

John · 27 July 2024

★★★★★ 5/5

Trustpilot

William H Brown in Bury St Edmunds are…

William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.

TillyM · 23 August 2024

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.

Billy · 28 March 2026

★★★★★ 5/5

Trustpilot

William H Brown - Bury St Edmunds

If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.

Josee · 19 October 2023

★★★★★ 5/5

Google

I can’t praise the team at WH Brown’s Mexbrough highly enough. We all know that buying/selling houses is a stressful business, but the girls have collectively been my rock throughout the whole process. I definitely couldn’t have done it without them- their dedication & professionalism is second to none. Thank you so much to them. I would have no hesitation in highly recommending them to anyone.

Patsy · 9 November 2024

★★★★★ 5/5

Google

Fantastic service as always from all the staff at Browns following our recent purchase. Sam and the team are extremely helpful and deliver a first class service. Thank you 😊 …

Gail · 29 March 2024

★★★★★ 5/5

Trustpilot

Megan and the team at Mexborough are…

Megan and the team at Mexborough are absolutely brilliant. They are professional commumicaters. My purchase took over 8 months, I had a lot of ups and downs which was nothing to do with the team, I had to call the team many times and sometimes several times in a day within short time spells, but they attended my call each time and politely.....very professional. At no point did they make me feel I was bothering them unnecessarily and neglect my calls. BRILLIANT team. Thank you all, especially Megan.

Rasiklal · 23 December 2022

★★★★★ 5/5

Google

Excellent service from start to finish. Communication was clear and consistent throughout, and the whole team are professional, knowledgeable, and committed. Highly recommend!

Emma · 17 February 2026

★★★★★ 5/5

Google

I would just like to say a massive thank you to Jess,Sam and all the girls with the sale of my house,everything went as smoothly as it could have and leaving me with no stress,thanks guys!😁😁 …

Richard · 26 October 2023

★★★★★ 5/5

Google

Highly recommend WHB Mexborough, Everyone i spoke to was very helpful and polite, Everything from sorting the listing/pictures to organising viewings was made so easy. Couldn't thank them enough for all their work 10/10!

Robert · 23 October 2025

★★★★★ 1/5

Trustpilot

I do not have words for this level of unprofessionalism and incomptence

Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.

Penny · 22 August 2022

★★★★★ 5/5

Google

A big thankyou to Megan at William H Brown for helping us sell our property. She booked in all our viewings and made some good suggestions to help us sell. Also a thankyou to Tom our mortgage advisor for all the help with getting us the best deal on our new property. Twice we have used William H Brown and will be more than happy to use them again in the future if needed. Thankyou!

Shannon · 29 March 2024

★★★★★ 1/5

Trustpilot

Do not use William H Brown they are the…

Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you

Pauline · 1 July 2022

★★★★★ 2/5

Trustpilot

Its Rental Payments

I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.

Julie · 4 February 2026