William H Brown Mexborough reviews in Doncaster

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 5/5

Google

We would like to express our sincere gratitude to Megan. We sold and purchased the property via William H Brown and the whole process was really stressful and full of uncertainty. However Megan and her colleagues had been done so well and provided us so much support during the whole process especially Megan. She is very friendly and helpful, she always responded and solved our enquiries so fast and in very professional manner. We have no hesitation to recommend their services.

YK · 28 April 2024

★★★★★ 5/5

Google

My mums property was sold by this agent and the professionalism and support we received was excellent from first contact right through to the completion of the sale. Megan Cooper was amazing at keeping the ball rolling with the sale, which at times was quite difficult, and she kept me informed at all stages. Well done and Thankyou to all staff at William H Brown in Mexborough.

Diane · 29 November 2024

★★★★★ 1/5

Trustpilot

My experience with William H Brown was…

My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤

Customer · 24 August 2026

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

Where do l start , first l would’ve give more than 5stars if l could, second just sold my house and got my new house with William H Brown Mexborough. Amazing Team working here from the very first day when walked through the door to the day when collecting and dropping the keys they’ve been absolutely brilliant. Very helpful, very kind and very professional which makes the whole process a lot easier. I can’t thank enough to the Team for everything what they’ve done for us. Massive thank you to Jesse , Sam, Megan , Jill and Daniel and not the last for Rachel, for sorting my mortgage out and helping me a lot. When selling and buy usually the chain can be very stressful and very upsetting, but using the right Team it does make a difference .Good and less stressful difference. I highly recommend William H Brown Mexborough. Massive thank you once again for everything and definitely will use again in the future.

Alexandru · 29 March 2024

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

I had a truly exceptional experience with William H Brown and cannot recommend them highly enough. From start to finish, the service was professional, efficient, and incredibly supportive. A special thank you to Channon and the entire team, their dedication, knowledge, and approachable manner made the entire process smooth and stress-free. Channon was especially outstanding, always responsive, proactive, and genuinely committed to ensuring everything went as smoothly as possible. She kept me informed at every stage and went above and beyond to help with any queries or concerns I had. It's rare to find such a high level of personal service in this industry. Thanks to the whole team at William H Brown for making what can often be a stressful time feel seamless and positive. I wouldn't hesitate to use their services again and highly recommend them to anyone looking to buy or sell a property.

Agnieszka · 16 June 2025

★★★★★ 5/5

Google

We decided to use william H Brown for Both the sale and purchase of properties. Our house was on the market within days, marketed amazingly and sold on the second viewing with more to take place! Sam also found us the perfect home and negotiated her very best to make sure we secured it! Communication has been amazing and so has their patience with us as nervous buyers!! Sam has been amazing and we can't thank her enough for securing us the perfect family forever home! ❤️ would highly recommend 👌

Amy · 29 January 2024

★★★★★ 5/5

Google

Channon and Megan were fab! They were always available and responded promptly, our home sold before it was online thanks to the fab team at Mexborough, we can’t thank you enough for everything ☺️

Bridie · 23 October 2025

★★★★★ 4/5

Google

I am really impressed with the support provided by Megan, she has gone above and beyond answering any questions we've asked. Although the solicitors they use didn't leave a great impression, there communication with us was shocking. A solicitor named Helen Hirst is the only person worth dealing with, she responded to emails and called us back quickly but I wouldn't recommend Gilson and Grey solicitors.

Kerry · 25 September 2024

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 5/5

Google

We recently bought a property listed through William H Brown. It’s been a journey from start to finish. Special Thanks to Megan cooper for always keeping us updated throughout the whole process and chasing things up for us. You worked so …

Katie · 17 July 2025

★★★★★ 5/5

Google

I was selling a property and instructed William H Brown (Mexborough) to help find a buyer. From the start to finish Sam and Megan were both excellent and professional. Communication was great and they were always there to offer their advice …

Izzy · 17 July 2025

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Google

Fantastic service from William H Brown, I spoke to Megan Cooper and Channon but mostly Megan through our buying experience and she was extremely helpful on all occasions - responds very quickly and answered any questions or worries we had. Definitely happy from our personal experience and lovely staff!! xxx

Katie · 9 March 2025

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 2/5

Trustpilot

Not the experience I expected

We used William H Brown Doncaster to view some properties they had for sale. We had an initial phone call with a sales advisor and all seemed really hopeful & positive. That’s when it turned around quite quickly. I visited the branch to get some further information & nobody was particularly quick to come & speak with us, and felt they couldn’t wait to get us back out the door. The customer service left a lot to be desired. I had been warned by friends they can be hit n miss. But this was truly a letdown. Communication was poor!!

Southern · 18 June 2026

★★★★★ 1/5

Trustpilot

Poor Customer Service

They rang me on Friday 12th of June and left me a voicemail to call them back to organise viewing a property in Upton that wasn’t clearly listed as being owned by Lomond. I rang them back several times and left voicemails only to be ignored, I then followed up with a second email query also to be ignored. After looking at the property its clearly managed by Lomond, so they have likely liaised with them to blacklist me from renting their properties. This is over one ancient paid off &satisfied CCJ.

Adam · 18 June 2026

★★★★★ 1/5

Trustpilot

Very unprofessional

Very unprofessional my daughter has moved in to one of there properties and have had nothing but issue after issue and they don't seem to be bothered as long as there getting there money, works that have been done are to a very poor standard as they use an odd job man and not professional trades matters are being taken further, I can provide photos and evidence to anyone wishing to rent there properties before you go down the same road

Richard · 13 June 2026

★★★★★ 5/5

Google

Channon has truly been my guardian angel through my house purchase. From the very start she was supportive, patient, and always there to guide me with kindness and reassurance. I honestly couldn’t have done it without her. Megan and the rest of the team were also incredible, always ready to help, answer questions, and make the whole process feel smooth and stress-free. Together they went above and beyond, and I’m so grateful to have had such a caring team by my side. I couldn’t recommend them highly enough!

Paulina · 23 August 2025

★★★★★ 5/5

Google

I remortgaged a property using mortgage services and was impressed with the service received, especially given how more complex buy to let mortgages are in this current lending climate. I have also had the team out for a market appraisal in preparation for listing a property. The valuer was extremely knowledgeable of the local market as he lives in the area and I found this helped a lot. I would recommend the whole team for all your property needs.

Scott · 23 August 2025