William H Brown Hatfield reviews in Doncaster

★★★★★ 1/5

Trustpilot

Terrible experience

W.H. Brown. Dovercourt Branch. Terrible experience. Signed up for 20 weeks. I had my doubts prior to signing as no contact from them. I phoned and asked if they really wanted to sell my house as poor customer care. They said yes. I had doubts again as once signed i then waited 3 weeks for photos to be taken and go online. I asked why it took that long and they said 'No Idea'. Had one phone call from WH in 16 weeks. No feedback from any calls. Nothing. Never replied to emails for days. Luckily im in no rush to move. All i wanted was to be kept updated and i got nothing. I have taken my property off the market now and once contract ends will think hard about where I will go.Ive totally wasted 20 weeks as they were not bothered in selling my property and guess its because its over a certain higher price.Never would recommend.

SUSAN · 28 June 2022

★★★★★ 5/5

Trustpilot

Lynda was so lovely and helpful

Lynda was so lovely and helpful! She made me feel at ease about finding a property in my budget.I absolutely would recommend William H brown to anyone, seriously this company is the best I’ve encountered in a very long time.

Chelsea · 7 March 2021

★★★★★ 1/5

Trustpilot

We are landlords with a tenant that…

We are landlords with a tenant that refuses to leave, they totally refuse to help, saying there is nothing that can do, we were given notice , and needed to move into a bungalow we were renting, but they refused to help, even though we have a 3 month old baby, effectively making us homeless, saying well your tenant has rights, what about ours, all they want is your money, and you as a person is not important, avoid, avoid , avoid.

Jayne · 22 June 2022

★★★★★ 1/5

Trustpilot

Unprofessional

Had a viewing with this company for 1pm. Arrived at 1.03 -thanks to working as an NHS nurse and of course it being busy. Tried calling them en route (6 times, no answer to any of them) and then got to property and EA was gone. Tried calling again, still no reply. Just called (after they did not respond to my voicemail, I contacted them, though they told me they were aware id called repeatedly - why didnt they call me back then?) and spoke to a very aggressive person who basically said they are too busy to answer the phone and that the website isn't up to date. Really unimpressed - I appreciate i was 3 minutes late but they could have at least given me 5 minutes or answered their phone. As a community NHS nurse, petrol is really valuable to me and this was a complete waste of time after a busy and stressful morning. This was further compounded by the rude person who answered the phone. Absolutely would not use this EA again and do not recommend at all.

Lauren · 20 June 2022

★★★★★ 1/5

Trustpilot

If i could give a zero i would..viewed…

If i could give a zero i would..viewed a rental property..paid a holding deposit..at no point was i informed this was non refundable if i changed my mind.. young lad at agents lied about telling me it was non refundable..apparently he told me verbally when we had only communicated via email..sought legal advice..now reporting to TPO

Ms · 29 April 2024

★★★★★ 1/5

Trustpilot

Dreadful, beyond belief and blatantly lie!

Dreadful! I would not want anyone to go through the same experience that I have had with this company!Tried to cover up what they had done by deleting part of an email which they thought was evidence! Caught them out and reported them.I was waiting for a response from them with regards to a new build property that I had paid a deposit on and instead of getting back to me after being strung along with lies for months they placed the property back on the market (Found on Rightmove without informing me ) whilst their client still had my deposit. They then lied on numerous occasions saying they had asked their client to refund the deposit but it was proven that they hadn't requested and were just lying despite emailing me confirmation! Do not use this company even if it is for your dream home! just hope that another agent has the property up which is quite often the case.

Nathan · 26 May 2022

★★★★★ 2/5

Trustpilot

Hard to get your deposit back

I rented a house with them. The deposit they took off me still haven't been returned after over a month now. They, along with the landlord, try all they can to reduce the amount of it flagging things that needs to be sorted that had already been there when I moved in. You won't get your deposit back, at least not in full. I Do NOT recomend them. They're quite dishonest.

Chris · 25 April 2023

★★★★★ 1/5

Trustpilot

Avoid at alk cost

Untrustworthy, arrogant, disrespecful.

D · 7 February 2026

★★★★★ 1/5

Trustpilot

Utter Morons

Utter Morons. William H Brown St.Albans branch think that putting up spurious boards here there and everywhere is how to be a good estate agent. They appear next to signs saying 'no estate agents boards' and outside properties where they know it is against the terms of the lease to do so #UrbanVandalism. Having spoken to a couple of local (reputable) agents they confirm the St.Albans branch is well-known for this moronic behaviour.

Nick · 10 February 2023

★★★★★ 1/5

Trustpilot

Inquired about a property before it was…

Inquired about a property before it was listed on the website and was told by the agent they need to contact the landlord to find out when the house will be available, even though the house is empty. Checked the next day and made an enquiry to view the property I was told there is no slots available. William H Brown Headingley staff is the worst and don't speak the truth.

Anonymous · 8 April 2023

★★★★★ 5/5

Google

What a great team, couldn't be more helpful and professional. There were very trying circumstances with my house sale but they made it so much easier, can't thank them enough. Highly recommend!PositiveResponsiveness, Quality, Professionalism, Value

Fran · 11 November 2021

★★★★★ 2/5

Trustpilot

A shambles

Never have I experienced such a shambolic hand over of keys after completion on my property. WhB had no record of my keys nor did they know where they were. After 4 hours of waiting I finally got them (one was a neighbour's key) after a locksmith had to change the locks so that we could get into the property.Whilst the staff were polite and friendly I'm afraid it did not reflect well on the business.

Joyce · 9 October 2022

★★★★★ 1/5

Trustpilot

Absolutely shocking experience for my…

Absolutely shocking experience for my elderly parents dealing with the skegness branch .Total incompetence from the lazy staff who have put them through 6 months of being messed about after they had accepted an offer for the sale of their bungalow .W H Brown strung the thing out that long and stressed my parents so much they felt they needed to finally say enough is enough and take the house back off the market .

Amanda · 14 November 2022

★★★★★ 5/5

Trustpilot

A massive thank you dan halliwell…

A massive thank you dan halliwell (yeadon) , got my offer for a new home July 2021 , lots of obstructions thrown in my way to get a completion, was losing the will after 7 months of waiting for things to move , then suddenly I got a new mortgage advisor dan and things started moving with him pushing solicitors along and keeping me updated , now I have my new home , can't thank you enough for the constant pushing dan, would recommend dan to anyone who is planning a move

Maggie · 14 April 2022

★★★★★ 1/5

Trustpilot

Very unprofessional people

Very unprofessional people. Will not recommend to anybody. Arranged a virtual viewing for one of the properties to rent. They never called. Next day they said they made a video and will send on whatsapp. Never sent it. 2 days later after the weekend i drove 2 hours to look at that property on their phone. By then the property was given to someone else.Worst agency ever.

Yasir · 24 July 2023

★★★★★ 1/5

Trustpilot

If I could give -100 stars I would

If I could give -100 stars I would we have been totally conned by William h brown lowestoft,they are the worst company I have ever dealt with,they haven’t got a clue it’s just grab as much money off as many people as they can,we were advised by William h brown lowestoft to take an offer for our house later we found out there was a higher offer of £4500 more only reason is that they were doing mortgage for our buyer,totally wrong they don’t care as long as they fill there big pockets

Alison · 2 April 2022

★★★★★ 1/5

Trustpilot

Pretty much useless

I've had two experiences with WHB - neither very successful. The first time after I went with a different agent I had a phone call from an irate WHB agent berating me for having the nerve to go with somebody else. It was through gritted teeth I went with them a second time a few years later but there were reasons behind it. However despite using a different branch they turned out to be pretty much useless at doing the one thing they are supposed to be good at; i.e. selling a house. Inept, uninterested, poor service, a smattering of viewings over 3 months after being told 'supply can't keep up with demand' and all the usual spiel. Cancelled the contract before the 20 weeks was up and so glad to be free from this shoddy outfit. Avoid at all costs.

PHIL · 31 March 2022

★★★★★ 1/5

Trustpilot

A house came for sale in Doncaster on a…

A house came for sale in Doncaster on a Thursday afternoon,rang at 9 on Friday morning and was told we would get a call back for an appointment, no call so rang again later and got an appt for Saturday afternoon although we had said we were free all day Friday,asked them to be honest if they already had a buyer in mind but emphatically denied it. We were cash buyers which they knew,got a call Saturday lunchtime to say it had been sold,how can that be good for the sellers???? We were told it went for way over the asking price but we had no opportunity to make that offer.They were very pushy to value our house but we explained we had already gone with another estate agent,seemed to loose interest at this point but thank god we did.Trust issues with the Doncaster branch of WH Brown.

Linda · 19 March 2022

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would. Stay away from William H brown

If I could give 0 stars I would.Worst company ever, lack of communication or care for any situation at all. We been waiting for our deposit back for 10 months now and still haven't had answers on it, they keep finding excuses or missing our calls. My advice is stay away from them.

Jess · 21 May 2024

★★★★★ 1/5

Trustpilot

Awful Experience for Renters

In my experience, properties let by William H Brown are horrendous. They are happy to take your money for a property that is full of mould and to list the rent price as well above what it’s worth compared to other letting agents. They don’t seem to vet the landlords they work with whatsoever, and won’t do a thing if those landlords are abusive or criminally negligent because they typically don’t manage the properties.If you see a house to let with a William H Brown sign, avoid it.

Tristan · 13 March 2022

★★★★★ 1/5

Trustpilot

Unethical and Incompetent

Worse estate agent I have ever had dealings with, and it seems I’m not the only one. Unethical, and incompetent to the point that I now avoid houses marketed by them on Rightmove.During our time house hunting on this occasion we’ve also come across many vendors who had had tried them and had to switch.Would actively avoid for both buying and selling unless you enjoy being gazumped and ignored. Or have a soft spot for moving goal posts.If however lies and reneged deals are your bag - these are the guys for you.

Dave · 3 March 2022

★★★★★ 4/5

Trustpilot

Thank you Ethan for your professionalism

Ethan was very professional and rectified some issues during finding a tenant for me. I would highly recommend Ethan at WHB.

Mel · 26 April 2023

★★★★★ 5/5

Trustpilot

Amy was so helpful

Amy was so helpful! She was very professional and ensured I found the right place and moved in smoothly.

Haley · 20 June 2023

★★★★★ 1/5

Trustpilot

If I could give zero stars I would

If I could give zero stars I would. 1 star they dont even deserve.

Char · 8 October 2025