Trusted Agent profile · Doncaster
★★★★★
1,243 reviews across 2 platforms
Unit 1, Station Road, Hatfield, Doncaster, DN7 6QD, DN7 6QD
William H Brown's office in Doncaster, at Unit 1, is rated 2.2 out of 5 across 1,243 reviews on two platforms, including 79 Google reviews rated 4.5.
Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid WHB dodge the bullet.
My partner has recently moved out from zero deposit property, which was cleaned few times, we have moved out three weeks ago, they have done their inspection stating that a property is not clean and wants to go through TDS to charge us 400£ for it to be cleaned. Things like dust and limescale around the toilets they are the worst avoid at all costs.
5/5
TrustpilotI am thoroughly impressed with how…
I am thoroughly impressed with how William H Brown dealt with the sale of our house. Dan Gordon-Wright was excellent.
5/5
GoogleVery helpful and professional, marketing and sale done smoothly.
Thank you for your thoughtful 5* review Andy! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI called the agent today morning about…
I called the agent today morning about the property enquiry., I checked the property consists of electric stove or gas stove? He said electric and I said unfortunately not interested with electric. As soon as agent came to know about my disinterest he disconnects the call in between the call. So rude, very very rude agent in lettings team. So, I would just thought of share my experience in google reviews & trust pilot.
1/5
TrustpilotNeed professional training
When we purchased our home the local branch were pro active, quick to respond couldn't fault them. So 16 months later with Covid restrictions eased meant we could look in the areas we really wanted to be , so we put it back in their hands. New Branch manager and team were Usless, took two weeks to get our property details done in such a way that wasn't the generic information they were attaching to properties. We visited the office several times over the first month only to find our property wasn't in the window. They promised it would be done and we walked passed daily and it wasn't. When approached by this it was done Infront of us with just a sorry. 8 of the twelve viewings they arranged were cancelled, two viewings weren't even what the potential buyer was looking for. Calls wouldn't be returned, notes weren't attached to their file for our property. Would not recommend them even if they were doing it for free I would recommend you use someone else.
5/5
TrustpilotWH Brown - Fakenham Branch
Such helpful, kind and knowledgeable staff. Courtney and Johnny at the Fakenham branch so amazing. Can't fault their professionalism.
5/5
TrustpilotThe staff here are amazing
The staff here are amazing. One person who stood out to me was Kristian. Very well mannered and helpful.
4/5
TrustpilotThank you to Sarah at the Doncaster branch
I've been in the process of buying my first house and I was initially struggling with William H Brown Doncaster branch. Some documents weren't being filled out correctly and when time was running out to complete I was the one regularly calling for updates since I hadn't been receiving any. However I was really impressed with Sarah who took over my case, she was super helpful and updated me a lot and I felt like she actually cared.
1/5
TrustpilotIncompetence
Incompetence. Calling us up constantly regarding a rental agreement for a property that we SOLD through the same branch, FOUR YEARS AGO. This was a straight house sale, with no mention of rent, house owner to house owner. This is inspite of being told we don't own the property anymore and to take us off their database! Wouldn't have bothered leaving a bad review, but they've just woken me up after a night shift, which they wouldn't have done if they'd done their job right the first time!!!!
5/5
TrustpilotGreat service with a huge seriousness!
It's a situation where you don't find yourself in very often and you have nowhere to learn even if you try to find information from friends beforehand.This is where beautiful people come in and are willing to help you even if they are paid to do so. The difference here at William H Brown is that you are greeted with same seriousness and professionalism every single time.I say this because more than once I got bogged down in the details and I kept insisting on the phone about this and I was met with the same interest and calmness from Rachel.I highly recommend the professionalism of Rachel, Jonah and Jack at William H Brown, Stevenage Branch.
1/5
TrustpilotJust awful
Just awful. Incompetent, unresponsive and failed to sell my property which was a desirable apartment in a good location despite being sole agent for 12 months.
1/5
GoogleRefused to book me a viewing for a property without taking my full home address. Explained that the address is not mine to give out, that the property is not up for sale and never will be, and that she is the first estate agent I have ever dealt with to insist on having my home address. All to no avail, she insisted that she had to have my home address for the safety and security of the vendor - by far the worst excuse for data gathering I've ever heard before in my life. Absolutely will not be conducting business with the Hatfield office of William H Brown ever again - interestingly enough, I have dealt with several of the William H Brown offices in our area and I have never given my home address to any of them, so why does the Hatfield offer insist on gathering information they have no legal right to? Appalling service.
1/5
TrustpilotStay well clear of this estate agent!
Do not go with this estate agent!!!
5/5
GoogleWe are absolutely satisfied with Williams H Brown Hatfield services, they have been working hard, they’ve been always there for us, positive supportive team. They always made sure everything been explained properly Absolutely recommend them!!!!!
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotAVOID AT ALL (VERY HIGH) COSTS
AVOID AT ALL (VERY HIGH) COSTS! I honestly can’t stress enough how incompetent 98% of the staff are that work for this company. They are ignorant, don’t follow through on anything and very rude. We put our house up for sale in May after been told not to use William H Brown (should have listened to the majority) I spoke in depth about what we had heard and was assured that it was all lies and just competition for business and not true. So silly old me trusted them and put our house up for sale. That’s where the lies and incompetence started. Firstly they marketed our house wrong and then lied about how many people they had interest from. Even tho we said we wanted the viewings done by them it never happened I had to do all my viewings myself as they only have someone available to do the viewings on a Tuesdays during working hours! Who views a house at these times????? NO ONE! Evenings and weekends are when most people want to view. Then came the horrendous solicitor recommendations and I refused to use them and stressed that I wouldn’t use them and they are shocking and hold everything up so what did they do. Put our first time buyers with them who didn’t know what to expect from a competent solicitor. Knowing that I stressed I wouldn’t have any dealings with them why would they put my buyers on to them? Oh I know why as they would get commission. That’s all they care about getting the money and getting you out the door. We had so many calls back and forth with the agents and never once did any of them get followed up until I spoke with the branch manager. The branch manager then went on holiday and we was back at square one. Only when I threatened to pull out of the sale was anything done and followed through. We had a dedicated (read the word dedicated loosely) sales progresser who was meant to be the point of call between the solicitors and the buyer. Yeah when she was in. Any conversation with her was like you was inconveniencing her to do her job. You pay a lot of money for this service so expect some kind of service and sadly the service we got was a very bad service. I’d have been better off putting a sign up on my gate and selling it myself least I’d not have been constantly stressed!
1/5
TrustpilotWorst Estate Agents Ever !!!
I recently bought a property through William H Brown, Adam Leadley, who was my first port of contact started off okay but then showed his true colours and just how lazy he really is. He did not return any of the many emails I sent him or return any calls or messages left and just basically ignored me. Absolutely disgusting and disgraceful behaviour. An associate of Adam contacted me to pick up the keys even though I left a message requesting Adam to call me back as it was urgent. I would never use this Estate Agents ever again and would strongly recommend that you look elsewhere.
1/5
TrustpilotI've been a "customer" of William H…
I've been a "customer" of William H Brown now for almost 10 years. During which time I've purchased a house with them, attempted to sell one (unsuccessfully I would add) and remortgaged a couple of times. However, my latest endeavour with them will be my last. Apparently when a company waives a "lifetime" fee in 2013 and makes no mention of this during transactions in 2015 and 2021, they reserve the right to charge it in 2022. In short, I guess times are tough and making a commission from the mortgage provider and an admin fee isn't enough? So instead, despite our 10 year relationship clearly holding little worth (I'd have gone back to them in the future for remortgages and hopefully next year a house move), we will part ways and I'll have to consider it a lesson learnt.Update: complaint was upheld, fees refunded plus compensation of £200.
1/5
TrustpilotA severe lack of communication ability
I now know why this estate agent has such a poor reputation. As a result of living a good distance from her, we have been searching for a retirement property near our daughter for some time and chanced upon one in a very good location. We e-mailed the office that advertised the property with a few pertinent questions as we would find a return journey on the off chance of being able to get the answers and to gain a viewing almost impossible in a reasonable timeframe.It would appear that others who have had dealings with this company are totally correct as the request has been totally ignored without even an apparent willingness to acknowledge receipt let alone be a little proactive.I would advise any pensioner considering using this Estate Agent to seriously consider whether they would be able to elicit any response let alone information from them.Extremely poor service for both the seller and any prospectve buyer.
5/5
TrustpilotI had a fantastic experience as a…
I had a fantastic experience as a first-time buyer with Jack and his team at William H Brown Stevenage, from property search to completion, their customer service and professionalism are outstanding.
1/5
TrustpilotAbsolutely diabolical
Absolutely diabolical. Not very good property management what so ever. The store to the property management is really bad communication. Does not reply to emails. Constant ignorance and even when a complaint was raised with enough evidence to prove they were not managing my property and ignoring my emails, the complaints team were even very rude. They changed my tenancy contract from fully managed to rent collect without consent. Didn’t keep up with inspections on the house during my short time on fully managed. Took weeks to get replies for issues with my tenants and faults. Didn’t chase up when the tenant was breaking the tenancy agreement. I don’t know what they did when managing my property but it wasn’t what my new estate agents does which on paper is suppose to be the same thing. They charge for all sorts of fees that no other lettings agency does! Would not recommend at all! The only good experience I had was with the deposits department and accounts departments. Very friendly and helpful! I’m now with a different lettings agency and they work above and beyond for their landlords and tenants!
5/5
TrustpilotTenant Find - Went above and beyond!
I've been dealing with Ethan Smith in order to find tenants for one of my properties. From start to finish, he was energetic and tenacious. Appropriate tenants were sourced quickly and he "pulled out all the stops" in order to sort out a last minute emergency that I encountered, despite it not being of his making. I've not used WH Brown before, but if this experience is anything to go by, I will in the future.
1/5
TrustpilotDisgusting customer service
Disgusting customer service, all talk no action, took advantage if an 80 year old couple to tie them into a contract, now to be told another 28 days notice on top of that is required!!!! Will NEVER ever recommend this agent to any body! This is the Ware branch! Forever breaching their contract! Have got in touch with solicitors and now have an amazing court case against them! They’ve destroyed my grandparents future because of this contract!
1/5
TrustpilotIf you want to be talked down to
If you want to be talked down to, called a liar, have the phone put down on you, and have the rudest treatment given to you, then WH Brown in Morley is the estate agent for you, ask for Karly 🤨
1/5
TrustpilotMade on offer on a house they had
Made on offer on a house they had. 4 days later finally got a letter confirmation. Didn’t hear nothing back for another 4 days asking if we would increase it. Offered 5k more. 2 days later he apparently rejected our offer and is going with another seller. From what we was told on the phone they have another offer but their house isn’t sold. But had now sold. I’m guessing this agent was delaying us as much as possible so they could sell that house and make double commission. We’ve made another higher offer and shock they are ignoring us and not forwarding our offer
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
