Trusted Agent profile · Doncaster
★★★★★
1,465 reviews across 2 platforms
38 High Street, Bawtry, Doncaster, DN10 6JE, DN10 6JE
William H Brown's office in Doncaster, at 38 High Street, is rated 2.6 out of 5 across 1,465 reviews on two platforms, including 252 Google reviews rated 4.9.
Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
5/5
TrustpilotWilliam H Brown in Bury St Edmunds are…
William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.
5/5
TrustpilotWilliam H Brown - Bury St Edmunds
If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.
5/5
GoogleWe have recently purchased a property from Clare Johnson at the Bawtry office. The level of service we received was exceptional. Clare provided prompt replies to our many queries, chased the conveyancing solicitors for responses and kept us fully informed throughout our long sale. Clare’s professional, friendly and knowledgeable approach was extremely reassuring during this very stressful time. All the supporting staff at the office were also helpful and friendly and supported us if Clare was away from her desk (thank you Suzanne!)
4/5
GoogleThank you very much Tarley for all your help with our recent house sale, we were kept updated and well informed through a difficult sale. I have recommended you to neighbours for their future sale.
Hello Julia, Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that Tarley was able to assist you through a challenging sale and keep you well informed. Your recommendation to your neighbors is greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleI recently purchased a property through William H Brown Estate Agents and the service I received was outstanding. Clare Johnson managed the process from start to finish and was extremely diligent and helpful throughout. I can't fault the professional service provided by Clare and her office and would definitely use them again.
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI do not have words for this level of unprofessionalism and incomptence
Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.
5/5
GoogleIdentified a property with William H Brown in the Doncaster area. Talked me through everything and explained all the paperwork. Darcie & Caz were brilliant and always responded swiftly with emails. Would highly recommend.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThis is the 2nd time I have had outstanding service from the team at William H Brown in Bawtry. I purchased a house through them 5 years ago, when re-locating to the Doncaster area and now coming to sell the same house, I had no hesitation in choosing them again. I have had nothing but friendly, down to earth and outstanding Customer Service from Megan, Carley, Casey & Lucy. They communicate punctually, clearly and always interact with you as a customer not a fee, unlike other agents. They know their business and nothing is too much trouble. I benchmark their level of service against several other agents in the Doncaster area that I have viewed properties through over the last few weeks with the intention of buying and the level of service from these other agents has often been noticeably very poor in comparison. I would have no hesitation in recommending them to family or friends based on my experience. Thanks for all your help 👍
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleDarcie was top notch to deal with, from start to finish, she was very accommodating, professional and polite.
Thank you for your brilliant 5* review and thank you for your kind words Paul. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDo not use William H Brown they are the…
Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you
2/5
TrustpilotIts Rental Payments
I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.
5/5
TrustpilotFabio and Andria made the whole process…
Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.
1/5
TrustpilotWilliam H Brown or Sequence, both the same... crap!
This is basically the same review as my Sequence Review, but since they're essentially the same company, why re-invent the wheel?I honestly like to see the best in people or companies, but William H Brown is one of the worst.As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.Everything is outsourced; they're nothing but secretaries throughout their entire company.Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?And if that 1 person is off work, no one else can pick up that task?Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.Literal blame shifting to anyone but them.And I've only dealt with them for 6 months.
5/5
GoogleThank you to the team at William H Brown but, especially Suzanne who has gone above and beyond what would normally be expected of an agent. Being our main contact at WHB, Suzanne made sure that I was kept fully up to date with progress. She was proactive in her approach ensuring that we finally completed on our property. An excellent service that I would recommend for anyone considering selling their property in the local area.
1/5
TrustpilotAn incredibly poor service
Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.
5/5
TrustpilotExcellent Company to deal with...
Our journey started with Oliver coming to do a valuation on our property before our upcoming move to Spain.He looked very smart and his knowledge was second to none.As we progressed through the sale Jessica and Emily kept us informed every step of the way. They always had a cheerful manner and nothing was ever to much trouble for these girls. They answered our questions promptly and efficiently and dealt with our sale with professionalism.I would not hesitate to recommend William H brown to anyone. All of you keep up the great work!P. Curry Doncaster
5/5
TrustpilotFantastic turnaround in Lettings
I have had a very difficult relationship with WH Brown over my years as a professional landlord and considered them to be among the worst agents in my area .However they really have got their act together, in recent times, due to a change in Management in Lettings starting with Izabela and latterly with Olivia .Olivia has been fantastic not only has she done what she said, she has achieved more than 30% more rent than I was getting and a new tenant was found interviewed and signed up within a week with no hassle or inconvenience to me .Thanks for making my work life easier Olivia I cant recommend you enough and won't hesitate in using WH Browns in future .
1/5
TrustpilotPurchasing a property
Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!
5/5
TrustpilotWe have recently purchased a property…
We have recently purchased a property from Clare Johnson at the Bawtry office. The level of service we received was exceptional.Clare provided prompt replies to our many queries, chased the conveyancing solicitors for responses and kept us fully informed throughout our long sale. Clare’s professional, friendly and knowledgeable approach was extremely reassuring during this very stressful time.All the supporting staff at the office were also helpful and friendly and supported us if Clare was away from her desk (thank you Suzanne!)
5/5
GoogleThe service received by WHBrown at Bawtry was excellent and in particular Tarley Smith. Wouldn’t hesitate to recommend- thank you
Thank you for the glowing review, Simon! We are delighted to hear that you had an excellent experience with Tarley Smith at William H Brown Bawtry. Your recommendation means a lot to us. If you need any further assistance in the future, feel free to reach out.
1/5
TrustpilotUnprofressional and tell lies to get…
Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!
1/5
TrustpilotLet down and disappointed
After careful consideration I decided to use the estate agent william h Brown to sell my house. After signing the agreement I was waiting 2 weeks for the photographs which I thought was way to long. When house finally went live It sold within a few days. After some weeks I heard nothing I was also using their solicitors Black's. My house was in joint names but I was the main name and stressed I would like all correspondence. I understand it has to be sent to both but it was all sent to my daughter from solicitor which she didn't notice as it was in her spam email. This delayed us by 2 weeks I was very angry as william brown had given them the details. I received no explanation so I dealt with Black's solicitor if I wanted updates etc the were absolutely brilliant. For the money estate agent charged I expected better service. I was not going to give a review however after weeks of completion I received a call off william brown asking if I lived at my old address and would I be interested in selling!!! I can't believe they still had me in their books and did not know I had completed what utter horrible and inconsiderate service. Hopefully I will not be selling in the future but will think very careful about who will sell my house.
5/5
GoogleCan’t thank the team at William H Brown Bawtry enough with all the help they provided when buying our house. Casey and Megan were so professional and did a brilliant job. They were so friendly, always there when we had any questions and chased up anything that we brought to them. Thankyou again for all your help we really appreciate it.
5/5
GoogleThe estate agent dealt with us from day one from viewings up to the final sale. Any queries were dealt with within an hour. The lady that helped us with everything was even ringing my solicitor on my behalf knowing I was unable to do so due to work commitments. She also printed off documents I needed to sign because I have no access to a printer. She is very professional in her approach and very responsive. I can't thank her enough for everything she has done for us. Thank you so much Suzanne Mungaro you have been an absolute gem.PositiveResponsiveness, Quality, Professionalism, Value
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