William H Brown Bawtry reviews in Doncaster

★★★★★ 5/5

Google

Excellent service at WHB. Tarley, Casey and the staff were true professionals. Especially Tarley who demonstrated great patience and support in helping me navigate my way through the house buying process. Would definitely use WHB again.

AJ73 · 21 October 2024

★★★★★ 5/5

Trustpilot

Excellent service

“I had the pleasure of working with Phil as my mortgage advisor, and I couldn’t be more impressed. Their expertise and professionalism guided me through every step of the mortgage process with ease. They took the time to understand my financial situation and goals, providing personalized advice and solutions tailored to my needs. Their communication was exceptional, keeping me informed and updated throughout the entire process. Thanks to their diligent work, I secured a fantastic mortgage rate that exceeded my expectations. I highly recommend Phil to anyone in need of expert mortgage advice.” Belinda

Belinda · 7 March 2024

★★★★★ 1/5

Trustpilot

Made appointment to sell my barn…

Made appointment to sell my barn conversion for Monday at 11.00 no one turned up so rang office and was told there was nothing in the dairy. Wasted all morning waiting for them and lost money for not being at work not very professional nor trust worthy so won't be using them. Stay away from this company.

Robin · 8 June 2026

★★★★★ 1/5

Trustpilot

Had a bad experience

Had a bad experience , thinking would be good to buy a property , after so many years we decided to finally buy a house. We decided to use William h brown , we went into Doncaster branch we spoke with Adam B one of the mortgage advisors explained him the situation as im self employed its a bit different for me ... Back and forth we provided what was needed and as normal something was missing from my side .... So we decided to do just on my fiance the mortgage... We found a house we and needed a small mortgage , sent an email to Mr Adam nothing come in... So i have called the sales department been told that he will call me back so never happened. Just to close this , if you want buy a house , find a better agency or a mortgage advisor that does hes best for his costumers !

Andrei · 27 November 2025

★★★★★ 5/5

Google

100% recommend! Always kept us informed with everything, Caz went above and beyond for us always so lovely and easy to talk to. Always fast response and made you feel at ease and helped with anything we asked, nothing was ever a problem. Would definitely recommend Caz and her team in the future

Aiden · 23 October 2023

★★★★★ 5/5

Google

Suzanne Mungaro was our point of contact for the sale of my mothers house.She was always helpful and there with useful ideas on the sale. She kept us up to date with the progress of the sale and always was contactable in the office or calling us back. I wish to thank her for all her hard work and the team at the Bawtry office.

Colin · 23 October 2022

★★★★★ 5/5

Google

i dealt with Darcie who was incredible, i couldn't thank Darcie enough. Nothing was to much trouble even with our tight schedule she mad ensure everything was sorted within a week to be able to move in to the property. Fantastic service! Thank you Darcie!!

Ryan · 25 February 2024

★★★★★ 1/5

Trustpilot

Our experience with WH Brown Rentals…

Our experience with WH Brown Rentals was shocking. Upon taking a rental property under the managed scheme, like many tenants, we faced maintenance issues. For example, we lived in a property with an oil boiler. One morning, we awoke to find an issue. Despite informing WH Brown that we used oil, they repeatedly sent gas engineers, eventually stating, "We can't fix it; sort it out yourself." After obtaining the landlord's contact information, it took three days to resolve the issue, leaving us without a boiler during winter. When we requested a hotel due to WH Brown's refusal to address the problem and having young children, we were told, "Sort it yourself; we don't offer that. It's not our problem."Other reported issues weren't addressed under the management scheme, leading us to contact the landlord directly, who addressed them but requested we not report him to the council due to WH Brown's ignorance. When deciding to leave the house, the situation worsened.Upon contacting WH Brown, they told our new agent we were in contract and wouldn't be moving. After challenging this, they acknowledged our break clause. Regarding referencing, they claimed 2-3 weeks, which our new agent and the referencing agency found unacceptable, prompting an alternative approach due to WH Brown being labeled as "the most difficult agent I have ever dealt with for absolutely no reason."Despite three emails, we received the final account balance four weeks later from a company associated with WH Brown. The amount requested was incorrect, and when questioned, they refused to provide clarification. We paid the verified amount as per our contract through a solicitor.During checkout, we returned the keys, receiving the checkout report seven days later, conducted four days before we received a copy. WH Brown absolved themselves, stating another company handles the deposit. Ten days later, with no information, we've threatened legal action for deposit recovery. WH Brown, when contacted, cited busyness and non-responsiveness to emails. The checkout report showed photographed parcels, which we arranged to have collected by a neighbor. However, they were removed without permission, and we've reported this to the police as theft from WH Brown.I've never experienced such shocking service from an agent, and it seems we may need to take legal action to recover our deposit. I strongly advise anyone considering renting with WH Brown to think twice. This review is based on a genuinely terrible experience, and we will continue to fight to get our money back, regardless of the legal implications.

Karl · 15 December 2023

★★★★★ 1/5

Trustpilot

Do not recommend renting with WHBrown

I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.

Emily · 15 October 2025

★★★★★ 4/5

Google

We used WHB to sell our house in Bawtry. Overall the experience was a positive one, and we wished we had used them initially as our agent. The marketing was of a high standard and the extended opening hours meant it was straightforward to get hold of people. We particularly appreciated Sarah going above and beyond to provide packing materials when our belligerent buyer forced us to move out at short notice. We had a couple of lesser issues. Communication could have been improved. Messages were not always passed across internally and I believe that the buyer was given unrealistic promises that were not fully shared with us. On a few occasions, we also felt that some agents lacked experience and could have provided both more information about the local market and more comprehensive feedback after viewings. The estate agent overseeing our onward purchase has excelled in both these areas emphasising the contrast. That said, we are grateful for the hard work of the whole team who we found to be friendly and helpful. Particular thanks to Sarah and Paige for all their efforts.

David · 23 October 2023

★★★★★ 5/5

Trustpilot

Good renting experience with…

Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.

Hanan · 4 February 2026

★★★★★ 5/5

Trustpilot

Many thanks Matthew Wolf for your…

Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.

Hadeel · 4 February 2026

★★★★★ 1/5

Trustpilot

William H Brown Bawtry Darcie Hughes…

William H Brown Bawtry Darcie Hughes letting Manager.I have now removed all my rental properties from this agent. They don’t care about safety. The fire alarm battery casing had been removed by the tenants. When I asked why I was not informed, the Letting Manger D’Arcie Hughes response was it’s the Landlords responsibility. I reminded her I pay full management to W H Brown, she didn’t respond. I had to travel from Germany were I’m based after the tenants left my house in a terrible state of repair. Water damage on the celling, ripped off the door blinds. Left the house so dirty it took a team to clean and redecorate. I’m still in shock, my house was new when o handed over the keys. I’m planning on taking this further as I didn’t receive a penny from the holding deposit. This is the second time this house had been left in a bad state. That’s why I’ve taken my business to Oakwood.

Sharon · 30 September 2023

★★★★★ 5/5

Trustpilot

I have not yet completed but my…

I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.

Ruth · 19 October 2024

★★★★★ 5/5

Google

Our experience with this company was excellent thanks to Darcie H. She was our first point of contact and helped us with a selection of properties, then booked viewings and once we decided on a property, she also helped with our tenancy application. She managed to work within our time frame and was very polite and customer focused. I can definitely recommend Darcie as your next lettings negotiator and the Bawtry office. Thank you for your help.

Andrei · 23 October 2023

★★★★★ 5/5

Google

Tarley was very pleasant to deal with for both my mother and I. She was extremely tenacious at helping to move a slow process forward. She kept us informed on a regular basis. She would be a good reason to use William H Brown again!

David · 23 October 2023

★★★★★ 5/5

Google

The team is very professional and supportive, Darcie kept me updated and talk me through any concerns I may have and I am grateful.

Jerrel · 17 November 2024

★★★★★ 5/5

Trustpilot

Swaffham - Aston 10/10

Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.

Adam · 10 July 2024

★★★★★ 5/5

Google

Darcie was fantastic! Really friendly, efficient, and made sure everything ran smoothly (even despite there being a huge power cut on the day we collected our keys)! Thank you

Kelly · 23 August 2024

★★★★★ 5/5

Google

Caroline and the team at William H Brown in Bawtry have been a pleasure to deal with. As a corporate relocation agent, I realise that working with companies to relocate new employees from abroad (and rent properties) is not always straightforward, but Caroline could not have been more helpful, understanding and accommodating. William H Brown are a professional and forward thinking estate agency and I look forward to working with them again in the near future.

Caroline · 23 October 2023

★★★★★ 1/5

Trustpilot

I found a rental property online and…

I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!

Sabrina · 8 July 2023

★★★★★ 1/5

Trustpilot

KEEP AWAY

if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate

Loadsa100 · 17 July 2026

★★★★★ 5/5

Google

Hands down the best letting agents we have dealt with! Myself and my partner moved quickly and efficiently to Bawtry thanks to William H Brown, specifically their wonderful agent Darcie who is an asset to the team. She kept in contact contact with my partner and made the process very easy and smooth for us and the landlady - who also only has wonderful things to say about Darcie and WHB. I will be recommending WHB to all my friends and family! Thanks again to the wonderful team at Bawtry WHB!

Ainslie · 25 May 2024

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service . . zero communication, poor photography, they are better off suited to the sub £200K market . . stack 'em high, sell 'em cheap approach

Graham · 9 October 2026