Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have had a really postive first experience of buying a home. We used Harley, the mortgage advisor based at the branch and he has been amazing, super helpful, friendly and chatty- always on hand to support with our many queries. Would definitely recommend, Hayley was also super helpful in branch.
Courtney · 16 February 2026
Agent replied · 16 April 2026
Thank you for your review! We are thrilled to hear about your positive experience with our mortgage advisor, Harley, and our team at the branch. We pride ourselves on providing excellent customer service and we are glad we were able to assist you in buying your home. Thank you for recommending us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJust gone through the process of buying our first house, and can’t thank Hannah, Harley and the team enough, it’s been such a smooth process and communication has been top notch throughout, can’t fault them on anything, 10/10 would recommend William H Brown! Thank you all again for your help :)
Shannon · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to have played a part in such an important milestone in your life. Our team is dedicated to providing a smooth and top-notch experience for all our clients. Congratulations on your new home and we truly appreciate your recommendation! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleKatie and the team are next to none. Advised me all the way through buying my first house. No matter how many times a day I called they were happy to help and answer any of my questions. I highly recommend the whole team here and wouldn’t use anyone else.
Thomas · 25 July 2025
Agent replied · 9 October 2025
Hello Thomas,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Katie and the team were able to assist you throughout your first home-buying journey. Your recommendation means a lot to us, and we're delighted to have been a part of this important milestone in your life.
Best regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAbsolutely outstanding service. I would not hesitate to recommend Katie, Megan and the team. Their exceptional customer service, professionalism, knowledge and attention to detail has been second to none. No query or amount of calls was ever too much (even when it was) and their level of patience and dedication to marketing a unique property was amazing. They made everything as simple as possible, communicated throughout and solved every challenge that came their way with a smile. If I could give them 6 stars I would !
Claire · 24 December 2023
Agent replied · 21 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe've had a pleasure of Megan helping us purchase our new home. Her attention to detail and devotion made the process a lot easier. She always made sure we were up to date with the process and did her best to help us whenever we had any queries. She was really helpful every step of the way and I'm sure we would still be out in the woods if it wasn't for her.
Thank you Megan!
Aleksandra · 24 December 2023
Agent replied · 21 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleStaff were extremely helpful and polite when I called up to book in a mortgage appointment. Harley was very friendly and informative I would definitely recommend using these guys.
Oliwier · 16 August 2025
Agent replied · 16 April 2026
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWow, what can I say my purchase experience has been fantastic thanks to Megan Goodwin, her customer care is second to non, from letting me know what was on the market to being in contact throughout the buying process. She kept me updated every step of the way ! Nothing was to much trouble. A absolute superstar and fountain of knowledge. Thank you soo much !
Katie · 25 October 2023
Agent replied · 21 June 2024
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations
★★★★★ 5/5
GoogleHighly recommend the team here. From buying our first house when we were really young and not having a single clue the whole team supported us & advised us all the way through, and still to this day always giving us the best advise and support. Everyone of them make you feel so welcome. Wouldn’t use anyone else now 🌟🌟🌟🌟🌟🌟 …
Skye · 9 August 2025
Agent replied · 8 September 2025
Hello Skye,
Thank you so much for your glowing 5-star review! We're thrilled to hear that our team was able to support and advise you throughout your home-buying journey. Your kind words mean a lot to us, and we're delighted to have made you feel welcome.
Best regards,
Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat team, very friendly, professional and fast. They helped me and guided me from how to go about the whole process of purchasing a house. I had little knowledge on how to get a house but they made the whole process easer for me. I would recommend anyone to them who needs fast and efficient services in home purchasing.
Billie · 18 August 2025
Agent replied · 8 September 2025
Thank you so much for your kind words! We are thrilled to hear that our team was able to guide you through the home purchasing process and make it easier for you. We take pride in our fast and efficient services and are always ready to assist anyone looking to buy a home. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy wife andi would just like to say a MASSIVE thank you to all at William H Brown for all the help and consideration we got from start of this journey.
We could not have done this without your wonderful help.
Thomas · 16 January 2026
Agent replied · 16 April 2026
"Thank you so much for your kind words! We are thrilled to have been able to assist you on your journey and make it a smooth and successful one. Your satisfaction is our top priority. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHayley and all of the team at William H Brown have been amazing, they made the whole process as easy as possible. Great communication and always on hand to advise and support when needed. Would not hesitate to recommend them to others.
TinaH · 18 December 2025
Agent replied · 25 December 2025
"Thank you for your kind words! We strive to make the home buying process stress-free and it's wonderful to hear we achieved that for you. We're always here to offer guidance and support. Thank you for being a valued customer and for recommending us to others!" Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe just recently completed on our second home with the help of William Brown and the entire process from start to finish on both occasions was brilliant. Always kept us up to date on any small details, never had to chase for updates or follow ups from promises of this and that. 100% will be using them again for future purchases as well! The staff are all great with special mentions to Hannah and Harley who both understood my severe ADHD and really went above and beyond to communicate information to me in a way I could process and fully understand!
Keep smashing it guys - very highly recommended!!!
regards
Liam & Alexis
Liam · 27 August 2025
★★★★★ 5/5
GoogleWe’ve just purchased a property and Megan was our estate agent. It’s been a long old slog and Megan has working her socks off trying to get us in. She’s chased our buyers incompetent solicitors and our estate agent until they were fed up of hearing from her I’m sure but she wanted to get the job done. 6 long months it’s taken but I’m sure it would have been longer without Megan. If you’re buying a property, get Megan on your team! We highly recommend her!! And just to say that everyone else we dealt with in the office was fab too, Katie, Harley our mortgage advisor to name a few. But Megan is your girl!! Thank you for all your hard work!
Kim · 22 June 2023
★★★★★ 5/5
GoogleI recently purchased a property through William h brown and can say I wouldn't be sat in it right now if it wasn't for Katie chasing numerous people and hurrying things along , even things which weren't her job but the job of my financial advisor who arranged the mortgage to contact someone in the bank she even did this for me because my advisor said it's not his job to sort and she knocked another long wait off the completion date . Would highly recommend this branch to anyone !
Dan · 29 May 2024
Agent replied · 21 June 2024
Dear Dan Wilson, thank you for sharing your positive experience with us! We are delighted to hear that Katie went above and beyond to ensure a smooth and timely completion for your property purchase. We appreciate your recommendation and look forward to assisting you or anyone you refer in the future. Thank you for choosing William H Brown Estate Agents Thorne.
★★★★★ 5/5
GoogleHarley worked tirelessly to find me a mortgage - I honestly thought at 50 I would not be able to get a mortgage but here I am sat in my lovely home - thank you Harley !!!
Teresa · 24 November 2023
Agent replied · 21 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleI was a first time buyer that needed to move fast, Megan was patient with my lack of understanding and was able to find me the perfect home quickly for myself and my partner as we were in rent but were unable to stay as the property was to be sold. I can not thank her enough for what she did and how hard she work to make sure it was speedy and efficient.
Lauren · 22 June 2023
★★★★★ 5/5
GoogleMegan is the best! She was thorough and professional and great to work with. She kept us apprised about available appointments and always let us know as soon as a new property was coming/came on the market. She was honest and forthright- no games she was an fantastic negotiator as she got us several offers above our asking price allowing us to find an even better future family home!.
Thank you Megan once again!
Courtney · 22 June 2023
★★★★★ 5/5
GoogleHarley and Hannah have been really helpful in helping us with our mortgage and being responsive. Would definitely recommend working with them!
Ramneet · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are dedicated to providing excellent service and are thrilled to hear that you had a positive experience with Harley and Hannah. It was our pleasure assisting you with your mortgage and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleI was told the auction pack was £65 +vat.and then to be charged £445+vat. Massive difference and the valuer who gave me this wrong information has now left the company. I called her a couple of weeks before she left and was told by her that they would cover it. And now it has to be paid by us. Would never use this company again
Paula · 26 October 2024
Agent replied · 24 October 2024
Hi Paula,
Thank you for sharing your feedback. I'm sorry to hear about the confusion and inconvenience you experienced. Please contact us at … More
★★★★★ 5/5
GoogleSold my residential property with WH Brown. Becca, Hailey and their team were amazing from start to finish. They handled viewing promptly, and assisted me and the buyer until completion. I would recommend them to anyone selling or buying their homes!
Brandon · 16 August 2025
Agent replied · 16 April 2026
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
Google100% would recommend and have recommended William H Brown to anyone! The staff are amazing and so easy to speak to about any problems! Harley the mortgage advisor is 100% the most informative advisor I’ve spoken to and I have never felt so comfortable and confident going in for an appointment knowing nothing to walking out feeling secure and positive from day one! I can Honestly say Harley has made this experience a breeze and I have relied on his help so much! He’s on the ball with super fast replies to any issues and tries his ultimate hardest to go above and beyond for you! This was the biggest step in my life and I couldn’t have wished for anyone better to be there step by step of the way! Thankyou so much for everything!
Sophie · 24 November 2023
Agent replied · 21 June 2024
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleI would like to thank the team..Becca, Katie and Megan for their hard work with the sale of my house. They were always there wether by phone or email to help me with any queries I had. I would highly recommend WHBrown as they were very professional and happy to help with anything, especially Becca she went out of her way to make sure all went smoothly with my sale.
Jo · 22 June 2023
★★★★★ 5/5
GoogleRebecca Bradshaw was excellent. She was always available, returned calls promptly , did whatever she said she was going to do and throughout was communicative , helpful and professional.
The purchaser’s solicitor required a great deal of chasing ; Rebecca followed up tenaciously to help get the deal done and kept us informed of developments at all times .
If I were still in business, Rebecca is just the sort of person I’d love to employ !PositiveResponsiveness, Quality, Professionalism, Value
Steven · 22 June 2022
★★★★★ 5/5
GoogleAbsolutely lovely! We were so stressed because we had to sell our house in a time crunch, so things were quite hectic. However with William H Brown and their very helpful agent Becca and staff, things happened quick and smooth. They went above and beyond even helping us with most of our paperwork and sitting down and going through everything with us. 100 percent would recommend, lovely people and loveely service They really make you feel like family!
Jack · 25 September 2023
Agent replied · 21 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
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