Trusted Agent profile · Doncaster
★★★★★
1,794 reviews across 1 platform
Leger Way, Doncaster, DN2 5RW
Part of Avant Homes Yorkshire, see every office.
Avant Homes Yorkshire's office in Doncaster, at Leger Way, is rated 3.7 out of 5 across 1,794 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Avant Homes Yorkshire hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Doncaster.
Every review we hold for the Doncaster office, from every platform, shown as written. First names only.
5/5
TrustpilotJacqueline Honeyman Park
We have recently reserved a plot at Honeyman Park with the help of Jacqueline who has been great!
Hi Robert, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Jacqueline.
5/5
TrustpilotWe recently purchased a 4 bed detached
We recently purchased a 4 bed detached (mulbridge) home at Vanbrugh gate. Having been through a new build purchase before we thought we knew what to expect but dealing with avant has been a totally different experience. Talking to experienced, professional people who know how to manage expectations and deal with queries has been of huge benefit to us throughout what has not been a straightforward process (through no fault of avant or our own). Everything explained in a straightforward manner with no hidden surprises. I can't speak highly enough of Julie, Graham, Bill, Lisa and Michelle who have been fantastic, all are true assets to the brand. Very minimal snags and after 3 weeks of being most are fixed. We'll done guys, keep up the good work!
1/5
TrustpilotPoor customer service and useless
Poor customer service especially in SHELTONE VILLAGE site. They always saying it’s standard but once you ask them provide the written documents they can’t provide at all. We got an issue in front door and they came twice but still can’t sort out. They advised their contractor to put a tissue paper where any suspected air coming from out once it moves definitely there is an issues. Follow what given instruction and took video sent to them that tissue is moving but still they saying it’s standard.
5/5
TrustpilotHelpful, friendly and knowledgeable
Michael was very friendly and patient with all our questions. We are looking forward to our future meetings/communication with him.
5/5
TrustpilotDargavel village
Can’t recommend Avant homes and especially our sales advisor Colina enough! My move to dargavel village was smooth from start to finish, with all the little added extras and them going the extra mile, colina was so helpful and supportive during the buying/after sale process and was always available to answer any questions and cater for my needs with Constant communication which made everything so easy for myself! Now to make happy family memories in my new beautiful house, thanks again!
1/5
TrustpilotHorrific !!! Do not buy !!!!!
Horrific !!!! Do not buy one of these houses,2 Years of non stop terrible tradesmen in your house, (Manhattans own kitchen fitter is only skilled trades to have visited I would say) Our home has had , Replacement front door as you could not lock it, flooring that just parted itself the whole length of the house, Replacement bi-fold doors, Replacement bath, Replacement kick boards, Kitchen sink that never fitted in the hole cut for it, miss-drilled spotlights in kitchen and atrociously filled, 10 plus attempts at tiling bathroom and En-suite, They then proceeded to damage shower tray, toilet seat and ruin flooring, we are in the process of getting our own tiler to put it right its that bad, massive bulge in main wall that had to be re plastered, leaks on heating system, miss-matched door handles, garden so ramped it was unusable, loose banister, bedroom floor cut so short you could put your hand into wall cavity, intumescent strip that just falls out of garage fire door, missing bricks in gable end, garage door that never closed by 20mm (3 attempts at that) Guttering fell off, Terrible decorating, Stairs that squeaked terribly, the list go's on and on, I would say I had a 3 page list of snagging in the first day of ownership, the site has been finished a fair while and still no roads, constantly digging up sewers and putting cameras down them, Never again, if you have reserved get your money back and buy from another builder.
5/5
TrustpilotViridian meadows
From the first phone call Cath and Jane have been very helpful in getting our house reserved. Both always on hand and happy to answer any questions we have. Couldn’t recommend enough!!
Hi James, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Vicki.
1/5
TrustpilotBrutal experience
If you are thinking about buying an Avant house please don’t. Really don’t even bother as behind the smart designs they are utterly brutal to deal with.The concept of customer service is totally lost on them. They don’t have any common decency and fail at every single thing that’s asked of them.Imagine having a simple room to paint and phoning a painter. Then that painter taking 3 years to paint the room, eventually doing it in the wrong colour then blaming you for switching his tins around.That kinda what dealing with Avant is like.Wouldn’t wish them on my worst enemy.
1/5
TrustpilotHad our home for almost three years …
Had our home for almost three years …. Leaks from pipes and the roof - fake chimney leaked through four times. Almost all tapes blown on plaster surfaces, hundreds of nail pops, not forgetting the damaged toilet the boiler British Gas told us failed it’s health check, broken bifolds, scratched glass, damaged stair post the list sadly goes on. May be almost 100 days of snagging and could have gone for more but no one likes having the constant disruption. Poor quality and poor customer service. (I almost forgot - two years to fix the ensuite shower…. No flirting for months whilst it continued to leak) audible sigh …
3/5
TrustpilotLove the house but Avant could do more
We love our house and so glad we moved to the area we did. General Avant have been great just a few issue that as we come up to living in the house for a nearly year are still to be retecified and we a re struggling to get them repaired.Some issue we have been told it is what it is and Avant are not not going to do anything we have now gone down the official complaints over one of our issues.
1/5
TrustpilotMajor issues with quality of fittings and workmanship…
Apart from numerous minor issues we have had 5 major issues that have impacted us over the last 8 months since moving in. 1. Burst water main pipe the day we moved in no water unable to flush toilet or use other facilities 3 days to fix 2. Sewage flooding downstairs toilet /hallway and ongoing issues with broken sewage pipe underground for a period of 3 weeks 3. Badly fitted door and frame causing draughts all over winter 35 weeks to replace. 4. 10mtr x 2 mtr wall damaged by digger only to reveal it had not been built correctly so all wall and foundations in process of being replaced delaying our garden project and adding cost. 5.Some of our land has been used for Avant storage and we have been informed that it will not be until Aug '22 before we get landscaped and handed over to us 11 months after purchasing the house (we should charge them rent !!) Over the last 8 months it has been very stressful and time consuming, we have had so much disruption when we should have been enjoying our retirement in our new house and summer in our completed garden
1/5
TrustpilotTerrible experience
THE FACTS: Viewed in May 2021 and we were told it would be ready for December. 2021. Once we Paid the reservation fee they then said it would be January to April 2021. Avant put pressure on us to exchange in September and complete in January. We kept our part of the bargain and moved into rented…it’s now end of May 2022 and still the roof has not been completed. We are now in the situation that we are looking to go for a third mortgage offer which because of interest rates will cost us another £300 per month plus we loose the redemption penalty from our original mortgage of £5000. A house should take on average 26 weeks to build but it’s looking like ours is going to be nearer 52 weeks. THE EXPERIENCE: When we reserved we were told the spec was changing but they couldn’t tell us what it was, as Head Office had not confirmed it yet…stupidly this should have been a warning sign. The spec on the website was not updated so in fact was misleading! We have tried to complain but no-one seems to take action. We have had no care or compensation for the delays instead were told…’if you are not happy then you can walk away’. UNBELIEVABLE…this is a huge investment. You get better service when you do your weekly shop! My solicitor was emailed last week to say completion would be end of June and then this week it’s now the end of July. We sold a lovely 4 bedroom home for what we thought would be our dream home…instead it’s been a stressful, frustrating and to top it off we are loosing out financially. AVANT LOOK AT YOUR REVIEWS THEY ARE POOR…LOOK AFTER YOUR CUSTOMERS THATS WHAT MAKES YOU SALES AND GENERATES PROFIT.
1/5
TrustpilotAvoid Avant at all costs!
Avoid Avant at all costs!! We’ve been waiting over 7 months for our kitchen to be fitted correctly as manor interiors bodged the cupboards and resulted in doors falling off/missing flooring. Trying to get avant to arrange different trades to all attend on the same day has proved impossible. Also when booking appointments to get small snags fixed your waiting a good 12 weeks. We’ve recently renovated our back garden due to mushrooms/nettles constantly growing and what we discovered only 1cm under the grass was drain pipes metal rods, hard concrete, general waste left from builders. I would never buy a new property again a and certainly not from avant if they gave it to me for free!!
2/5
TrustpilotOver Promised, Under Delivered
Overall, I was pleased when I moved into my new Avant home in April 2021.My snagging list was relatively modest in comparison to many new homes - but that’s a good job, because the after care from Avant has been really very poor. Emails go unanswered, complaints go missing, issues from over a year ago still not resolved. Even when you think you are close to resolution, appointments are cancelled, tradespeople don’t show up. Overall Avant have over promised & under delivered.
1/5
TrustpilotDelay of completion date without any communication
I bought a 3 storey house at Purbeck Village Warwick in Nov 2021 and the expected completion date was told as the end of Jun 2022. But the house is only finished the first floor in April 2022. We kept asking the salesperson about the realistic completion date but we got no reply from the team after sending several emails. I am so frustrated as I even cc the email to their complaint director but it is still radio silence of the team. I really regret to purchase the house from Avant homes. I wish I would read the review from this site before I bought it.
5/5
TrustpilotMel was absolutely great from start to…
Mel was absolutely great from start to finish as she has been every time I’ve visited the site
1/5
TrustpilotStay clear
Put us completely off buying a new build ever again. Waited over 18 months for it to be finished only to find they’d added something that wasn’t in the plans and took away space. Constant snags and poorly made house. The customer service team are NON EXISTENT! Always being ignored, refusing to rectify snags (even though we are in our 2 year time frame) Started a complaints procedure months ago, even they are ignoring me. Useless company and not worth the stress. Stay clear!
1/5
Trustpilot2 years in now and still issues not…
2 years in now and still issues not sorted! collapsed drains, majority of the estates drainage is not connected, raw sewage in back gardens due to drains not being connected. roofing not installed correctly on all houses, air vents in lofts not connected, installing flooring on wet sub floors resulting in mould / damp, hollow pavements, hollow roads ( to the point a skip wagon went through the floor on the road) virtual tour not to spec as what people have received. all back gardens have no drainage therefore complete bogs, downpipes are tarmac'd into the ground with no drainage connected to them, customer services appalling and tell complete lies, fob you off or worse claim all things are to spec.even local authority wont take the site on because of how bad the estate is.the basin / soak away on the vertual tour was beautiful - trees, grass, metal fencing - people have paid a premium for houses facing it, however we have been left with rubble - looking over a scrap yard would be more appealing! no response from director levels. 300k house and its been a total nightmare! contractors are the lowest of the low, dont have no passion in the job they do! and as for the NHBC - how they even signed off properties on this site is a complete mystery - they too are not responding either and the majority of issues are serious health and safety breaches.thats not to mention the 'average snags' residents get with a new build. The entire estate are now getting together to source a legal team.
1/5
TrustpilotIf I could give ZERO I would
If I could give ZERO I would. It is the most soul destroying experience giving your hard earned money to this company. They treat you like dirt and don’t feel the need to even respond, the only thing they are experts in is ghosting customers.we are now 11 months into a constant construction site right next to our house not treated as a priority as its a showhome and not being sold. On our land under a ‘gentlemans’ agreement that involves no communication from Avant and no respect. Deadlines drift with no explanation and you have to chase and chase. they do a days work then nothing for weeks. Here we are again with a promise our front garden will be finished by the end of April and all they have done is dig it all up and leave it an embarrassing mess! If anyone would like to see the actual state they have left visit our instagram norbury_house2homeHave never encountered such a low grade company with no respect for customers.
1/5
TrustpilotTruly deplorable company
Truly deplorable company. Avoid purchasing a home with Avant if you can help it.For anyone considering a purchase with Avant, just look at the reviews here. Almost everyone who has gone ahead has had a miserable experience after the shiny sales process ends.Once they’ve got your money you are no longer of interest to them. You might find there sales patter is fine and all will look good at the outset but trust me, run a mile before they ask you to sign on the dotted line.Their customer service is non existent. It really is. You’d have more success talking to one of your (probably incorrectly installed) doors than you would expecting any level of service from them.And I speak as someone who has spent a truly miserable 3 years as an Avant customer.I recently found my Avant sales folder tucked away in a cupboard. The slogan - excellence without exception.If I could be bothered suing for false advertising then I would.
1/5
TrustpilotService is appalling
Service is appallingWe have been calling Avant for weeks, you are lucky if they pick up and when they do... they promise to call back and that's it. You will not receive the callback. It's exhausting, unprofessional, and annoying which is a shame because we really did like their properties.
Hello TafadzwaI’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot number (if applicable)You can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
5/5
TrustpilotVery friendly and helpful
Very friendly and helpful, explained everything clearly and answered all of my questions!
Great to hear Chi! Thanks for leaving a review
1/5
TrustpilotPoor Customer Service
We live in the Carnethy Heights development in Penicuik. There should be a drain outside our property but there is not so any time it rains we get flooding. They told us the bricks would allow water to drain faster however it is full of weeds and does not drain. It’s disgusting and a drain needs to be put in immediately. Contacted Avant with photos so many times but you just get ignored. Absolutely shocking
5/5
TrustpilotLaura is 5 ⭐️
The 5 stars are only for Laura otherwise it would be 1, if the rest of Avant had an ounce of her professionalism and dedication to ensure issues are rectified it would be a much more pleasurable experience of buying and living in an Avant home. Laura makes you feel valued and always goes above and beyond to sort any issues you have, she’s a credit to the company.
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Tell us what you need and we'll put you in touch. Avant Homes Yorkshire hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Doncaster.
