Harron Homes Dinnington reviews

★★★★★ 1/5

Trustpilot

Absolutely terrible after sales service

Disappointingly I’m having to leave such a negative review when I really didn’t want to. The house itself is nice and the sales team were very helpful. But I’ve given the customer care team almost a year to fort my issues and they have completely failed.Unfortunately the after sales customer care is so bad that it had completely changed my opinion of Harron homes and I would not buy from them again.They simply do not care about your issues and there’s nowhere near enough people to deal with all the issues they have - but yet they keep throwing houses up when they can’t Coe with the outstanding issues.It’s coming up to a year now since we moved in and we’ve still got around 10 unresolved issues.Customer devices just ignore email and if you do speak to them they avoid answering any specific questions and just blame ‘contractors’Last week I finally got them to reply to me on a complaint I have with my garden and they dismissed the complaint without even referring to the actual problem.I actually feel sorry for the customer care staff because nobody higher up will help them. It seems anyone senior thinks they are far too important to deal with lowly customers.It’s so bad I honestly can’t explain how useless they actually are.Houses look nice and luckily we haven’t got anything seriously wrong but it’s just the volume of small issues that they will not resolve for us

Richard · 3 September 2022

★★★★★ 5/5

Trustpilot

We visited the site in Huddersfield in…April

We visited the site in Huddersfield in order to see the Windsor showhome.We wanted to thank Jackie for being so helpful, fitting us in and spending time with us on an obviously busy day. Great customer service and much appreciated.The Hopsons

Linda · 5 April 2021

★★★★★ 5/5

Trustpilot

We have bought a home on heritage Green…

We have bought a home on heritage Green and Jo O Niel the sales executive has been there on our journey and anything uncertain or not sure about she has been so helpful in finding out for us any way possible and if anything she is not sure about she will chase it up for you and find it out for you. Jo is so caring and understands how much your new home means to you and if you have any questions or change your mind (eg when you come to make your choices) she's always there to help.

Annette · 26 August 2022

★★★★★ 1/5

Trustpilot

Avoid Harron homes

Like countless others, we are experiencing very poor customer service and build quality. One of the snaggers of the company came out to repair some of the snags (we moved in on the 17th December). He said himself that they just want your money and try to get out of repairs as much as they can! I’ve reported a broken tile in the shower that we didn’t find in the first 7 days as it was right in the corner but Harron are absolutely refusing to even give us 1 tile it’s absolutely laughable. You pay for quality and honestly they are over priced for what you are actually getting. They promise you the world when you first reserve but once they’ve taken your money, that’s it. I am on the Thorpe meadows site in Holmewood as I’m sure Harron will comment on here to identify. I am currently emailing back and forth with your ‘co-ordinator’. It’s sad that people genuinely don’t want to give people their dream home as we’re promised in the beginning. We’re finding more things wrong with the house every day as it’s not possible to find everything wrong with the house in the first frantic 7 days of moving in and sorting everything. Save yourself heartache and buy a much cheaper property and do it up yourself!

Izzy · 26 August 2022

★★★★★ 1/5

Trustpilot

Poor Customer Service & Poor Quality

I completed in March 2022, upon collecting the keys, it transpired the property was actually not complete from a decor perspective and the garden was incomplete. The Sales lady who handed the keys advised the garden could not be completed due to the rain, whilst the Site Manager advised it was as a result of no turf and lack of staff. I had an extensive list of snags which I have had to battle to have resolved. Harron Homes made appointments for the work to be completed, but the respective workmen/people have failed to show up. Harron Home have advised me, in the current climate it is difficult for them to find tradesmen - this work is outsourced by Harron Homes. When I have had poor quality of work completed, Harron Homes have actually advised that they cannot say much to these tradesmen else they will down tools and find work at another site! However, I still have work which is completed. Despite reaching out to Harron Homes on a regular basis on email, nothing has moved forward. In fact, it has ended up going back and forth between Customer Services and the Site Manager, ultimately leaving me with no choice but to start legal action. Harron Homes, have also twice failed to acknowledge an email regarding legal action. I have had numerous unanswered emails from both the Operations Director, Site Manager and Customer Services.I regret purchasing from Harron Homes and highly recommend not purchasing from them. The above is the tip of the iceberg which I have faced with Harron Homes. Unfortunately, until this is not resolved, I have to deal with Harron Homes. The bottom line with Harron Homes is they do not care once they have completed on a property and will come up with excuses or ignore customers. This company is not fit purpose and should not be trading, nor be building houses.Update: Thank you Harron Homes for your reply, however there are no messages in my inbox.

Ashna · 24 August 2022

★★★★★ 5/5

Trustpilot

The Paddocks Wickersley

Went to visit the site today as really keen to reserve a plot. Julie was very helpful and professional and Paul the site manager was brilliant - thank you both for all your help.

Helen · 6 May 2022

★★★★★ 4/5

Trustpilot

Well what can I say…….

Well what can I say - our journey started in February 2022 with a random visit to Wyndthorpe Chase in Doncaster. This is when we first met Alistair and Rachel’s and loved the site, it’s space, quality of build and the HH sales teams approach and openness. We have now purchased more than one property and feel as though our decision to invest our future in this site is 💯 sound. We have had our issues, highs and lows but that’s just par for the course…. Fantastic on-site support and honestly we are now friends with the site staff and feel part of the HH family..Our only negative is - The customer service team at head office are slow to react to snagging issues and require constant chasing.Overall we have had a positive experience with the HH team at the Wynthorpe chase development and love our purchases. Thanks guysJASON & MARY

Mr · 28 July 2022

★★★★★ 5/5

Trustpilot

The sales process has been a really…

The sales process has been a really positive experience at Thoresby Vale.Michelle has been helpful and friendly throughout, including providing support on the various options available and sending photos as the build progresses.

Tony · 11 June 2022

★★★★★ 1/5

Trustpilot

Poor build quality and appalling customer service

Very poor developers.Two issues..1st Poor build quality, not luxury at all! Workmanship poor, door frames, bay windows not level. Electrical and plumbing issues. Poor quality and faulty fittings including scratched windows and faulty carpets. And that’s before the poor decorating.2nd Customer service is not their strong point. They seem good before the sale and after they won’t return calls, reply to emails to get the defects fixed.Fundamentally only buy a property if you have the patience of a saint, a great lawyer who can put protection in place and/or the money to fix the defects.Stay well clearThis response is laughable…High Gables Pocklington now you know who I am!

Julie · 18 July 2022

★★★★★ 5/5

Trustpilot

Such a fantastic experience reserving…

Such a fantastic experience reserving our home with Jane at Highfield Manor, Fixby. From start to present Jane has been amazing and we cannot thank her enough for making the process as stress free as possible. Highly recommend.

Melissa · 30 August 2021

★★★★★ 5/5

Trustpilot

It's a very good planned houses in this…

It's a very good planned houses in this newdevelopment area. I will definitely recommend to have a look. Jackie is very cooperative and supportive.

Prakash · 1 May 2023

★★★★★ 5/5

Trustpilot

Had such an amazing experience with…

Had such an amazing experience with Harron Homes. Jane has been nothing sort of exceptional. She is unbelievably knowledgable and so thorough! Absolutely unreal customer service throughout and we can’t move into our new dream home! 😍

Steph · 22 October 2021

★★★★★ 1/5

Trustpilot

We regret every second of buying a Harron Home

We bought our house on Rosendale Gardens nine months ago and have deliberately waited to write this review to give a fair account of our experience from sales to snagging.From the outset we would like to point out this isn’t our first home. Myself and my wife have previously brought new builds and have renovated a 100+ year old property so we know what is and isn’t acceptable in a new build property and have a good eye for how a property should be finished.The marketing material from Harron Homes is very slick and makes constant reference to how good their homes are. Here are a few quotes pulled from their marketing material ‘At Harron Homes we have a passion for detail. This detail is reflected not only in our superior quality homes but also in the service we provide to our customers’, ‘Carefully crafted homes’ and ‘We aim to get the quality, value and customer service right first time, every time’. Regretfully our experience is the complete opposite of this, our opinion is their homes are poorly built with low quality fixtures and fittings and appallingly finished.We began the process of buying with Harron Homes in June 2021 and found the sales team helpful and part exchange process to be smooth and efficient. Unlike many builders Harron Homes did give us market value for our house in part exchange so credit to them for this. For us it all started to go wrong after exchanging contracts. The sales team invited us to visit the property a few weeks prior to completion so could see how things were progressing. To say we were disappointed and frustrated with the build quality, finish and workmanship is an understatement. So much was our concern that we were invited to revisit the property a few days later with the area sales manager to point out our concerns. Detailed notes were taken by the area sales manager (4 sheets of A4 paper) and we were told they would be passed onto the site manager and put right prior to our moving in date. Whilst this was a positive step we were so unhappy with what we saw that we asked our solicitor to contact Harron Homes to explore what options we had for pulling out citing our concerns, fully expecting some dialogue. However, this didn’t happen, within 24 hours we were served with a legal notice from Harron Home’s solicitor to complete with no attempt to address our concerns. In an attempt to try and get Harron Homes to resolve as many of the issues as possible prior to us moving in we instructed a professional snagging company to visit the property a couple of weeks prior to completion. The snagging company contacted Harron Homes to arrange a visit only to be told they wouldn’t be allowing them on site until after legal completion. Upon moving in it quickly became obvious that none of the points we raised with the sales manager had been resolved. You are given 1 week to pull together your snagging list. We had over 180 agreed snags (6 sheets of A4 paper!) which needed resolving and were given a 3 month timescale for resolving the defects. In my experience of other home builders, it is at this stage you are passed to the after sales care team who arrange for the snags to be resolved, not so with Harron Homes. You get the site workers who will turn up when they feel like it (or not at all) who attempt to put something right but don’t really care. Being cynical, you could say this is deliberate so that you don’t follow up and live with the problems or spend money yourself to sort the defects as we did in some cases. To date we still have a handful of snags remaining and are finding new problems on a daily basis.The annoying thing is that the majority of the snags are caused by bad workmanship with what appears to be a ‘that will do attitude’. I fully appreciate that houses are built within tolerances but this seems to be the standard response Harron Homes use when homeowners challenge something.Upon moving into the property we wrote to, emailed and left telephone messages for the directors of Harron Homes inviting them to visit our property to see the issues first hand and for them to decide if they would be happy with the finished product we had purchased. Needless to say, they have never replied or returned our calls, which further cements our belief that they too like the trades people they use do not take any pride in the homes they build.We sincerely implore anyone thinking of buying a Harron Home, if you value your mental health and general wellbeing, please don’t do it. If you like stress, disappointment and feeling like you’ve been ripped off then please go ahead and buy from Harron Homes. One final word of advice is download a copy of the NHBC Standards you’ll need them !

Chris · 20 June 2022

★★★★★ 5/5

Trustpilot

A fab experience at Highfield Manor

I’m only at the beginning of my journey with Harron, having just reserved my plot, but the help and information I have received so far has been first class. Jane and Claire at the Highfield Manor development are friendly and knowledgeable and even though I’ve needed a lot of time to reach decisions, Jane has never rushed me and has instead been supportive. I’m looking forward to completing my journey with Harron

Michelle · 14 April 2023

★★★★★ 5/5

Trustpilot

Exchanging contracts for plot 55…

Exchanging contracts for plot 55 oaklands Heath was made extra special by jaqui and Sheridan. Jacquie made the choosing the options enjoyable and easy.

M · 14 April 2023

★★★★★ 1/5

Trustpilot

Harron Homes East Midlands awful customer service

We noticed that a pipe coming out of a wall on the exterior of our new build, had caused severe mold like green discoloration. I emailed Harron Homes North Midlands and spoke to (removed after a complaint from Harron Homes), who was most unhelpful. She tells me it is a blow off pipe for the boiler, but this is in the Kitchen and the pipe in question is 20ft away backing onto the lounge. She refused to assist anymore or put me in touch with the actual survey dept until I provided her with proof of yearly service of the boiler? Crazy that you have to provide proof of maintenance to get an answer to a simple question. This and other issues means I regret ever buying a house from Harron Homes. Once they have your money, customer service comes a poor second from then on. Please also not the same reply template from Harron Homes on trust pilot. Word for word. So just so they can identify me as a real buyer my details are... Steve Scott Lavender Fold site Barnsley purchased In 2020

Steve · 7 June 2022

★★★★★ 5/5

Trustpilot

A credit to Harron

Just reserved our plot at Laughton Gate, and we honestly can’t thank the sales staff enough, he’s helped our dream become a reality! Right from the site office opening on the new development, either my partner or myself or both have been into the site on an almost weekly basis, waiting for the plot we wanted. We have been greeted by a warm welcome and a friendly smile every time. Nothing has been too much bother, and thanks to him we have secured our fabulous plot and we can’t wait to move in!!!!!

Lisa · 30 May 2022

★★★★★ 5/5

Trustpilot

We visited the Heritage Green site in…Chesterfield

We visited the Heritage Green site in Chesterfield at the weekend. The sales executive, Jeanett, was super helpful. We don’t live in Chesterfield & we’re keen to learn about the local area as well as viewing the available properties for sale. Jeanett spent a long time with us, not she talked us through the different properties, walked us around the site, talked us through the process ie time-lines, optional extras etc & also gave us a lot of information about Chesterfield. Furthermore, she told us which close by sites to go to to view show homes on styles not offered at Heritage Green. The help Jeanett gave us has really helped us to think more clearly about moving house

Caroline · 23 May 2022

★★★★★ 5/5

Trustpilot

York Vale Gardens

Last year myself and partner were interested in a house on the York Vale Gardens development. After looking at a show home we went to reserve a plot which unfortunately by the Monday had all been reserved! Caroline then called me a month later to let us know there was a plot available! Straight away we reserved the plot, at the time I had Covid and Caroline brought to me the welcome pack and papers to sign dropping them off at my door to get the ball rolling! The process was smooth reserving the property on the 17th Dec and getting our keys 31st Jan! (The house was already built and ready) which was really appreciated as we were due to have our first child beginning of April! The site manager and assistant Scott & Mark have been great too with snagging issues sorting them straight away and even completing jobs themselves. The only minor grumble I have is our street does not have a sign, so when ordering parcels this can be slightly annoying.

Melissa · 13 May 2022

★★★★★ 4/5

Trustpilot

All in all, great!

We have just completed and moved in to our beautiful new home on the Hawthornes in Carlton. The purchasing journey was ‘ok’. Communication wasn’t as I’d hope - neither forthcoming or consistent, equally I’ve not received any communication from sales since moving in to feed back, however it has to be said that Zak the site manager is utterly superb. Everything he has promised; he’s delivered and you can tell he takes real pride in his work. Snags are few and far between and we absolutely love the house, which of course is the main thing! Also, Sam who oversees Part Exchange has to get a mention; she took all the stress out of the process, an absolute credit to Harron. You hear horror stories, however the end product is the most important thing, and we couldn’t be happier with our house.

Matt · 5 May 2022

★★★★★ 5/5

Trustpilot

Ordered a new house in selby at their…

Ordered a new house in selby at their exclusive development..Stunning homeWell built from what ive seen.Julie is the sales person who has managed this she is great.. chatty and helpful..Recoemmend then.Ive had barratt houses in the past these are on a different level

Craig · 18 November 2019

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid

Do not buy your home from Harron! The house we completed on is in such shockingly bad state I can hardly believe someone would build anything like it. It looks like its been built by a child. We have crooked walls, radiator on the wrong wall, missing extractors, several scratched windows, even cracked patio doors. Massive gaps under internal doors, we have bahtroom doors not possible to close as the lock is lower than the opening on the frame etc etc etc! We have been living in the house for almost 4 months and our snag list (with over 200 items) is being ignored by the site management who are beyond useless. We tried to raise our issues with customer care but they ignore us too. There seem to be no one even slightly interested in helping us, there is no apology, no response, nothing. I absolutely hate the house that was supposed to be our forever home. Its so sad. Do not make the same mistake. Avoid at all cost!

Golo · 26 April 2022

★★★★★ 5/5

Trustpilot

We have our dream home

Reverdale park Annette has been amazing from start to finish, thank you so much 😊

Arlanda · 11 November 2023

★★★★★ 5/5

Trustpilot

Shipley Lakeside

We are currently purchasing our new home at Shipley Lakeside. What can I say both Sarah and Charlotte are brilliant. Both very customer focussed, no question too much trouble to answer. Very informative, welcoming and friendly. Made us feel very special today when we went in to reserve our new home. Cannot wait to take possession of our new home and enjoy the peaceful setting at Shipley.

Customer · 30 July 2023