Harron Homes Dinnington reviews

★★★★★ 1/5

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The Harron Home Experience has been the…

The Harron Home Experience has been the worst experience of my life and I beg you to buy elsewhere.The customer charter is not worth the paper it is written on. I moved into my property on 13th December 2019, the previous week we did the home demo and noticed paid for items outstanding. We were told these would be in for move in day...Fast forward to 24th March 2020, 16 weeks into this. All I can say is if I had a receipt I would give the house back. I am still waiting for my paid for items to be installed. I have had 2 snaggers round who have pasted my walls throughout my house with polyfiller and left it like that, stating it is not their job to sand down and paint. I should have white walls throughout but these are brown/yellow colour, as a result of being painted when the plaster was wet. I have a staircase falling to bits. Drains smelling. Doors I cannot shut, scratched windows, missing cement, damaged bricks and cement all over walls...I could continue...The level of incompetence up the management chain is unbelievable. I don’t buy for one second that sites are run by mercenaries! They must have someone to report to at head office. They are passing house off that are in a terrible state.Communication is non-existent and you never know who is dealing with you or what is going on. You are constantly chasing move in dates, if it is on track, work being carried out and whether workmen are turning up. I have lost count how many annual leave days I have wasted staying in for workmen to arrive that don’t!I strongly recommend visiting my house prior to buying a home with Harron and I can guarantee the ‘luxury’ and ‘quality’ they pride themselves on will soon be wiped! Especially seeing the cowboy workmanship and bodge jobs.When in your property you will see many workmen on site and parking outside your property, not a problem. However, the problems arise when they walk past your house and work on unoccupied houses knowing fair well that your house is not in an acceptable state. Site and head office allow this to happen and it is a kick in the teeth. Which goes to show when they have your money they are absolutely not bothered about the aftercare.The process of complaining in is unclear and when you ask for the policy you are ignored. I strongly advise anyone to not buy a Harron Home, if you value your sanity and health. As once they have your money they completely ignore you, your issues and problems.I am considering legal action over this experience.In reply to Harron Homes,I am sick to death of asking questions and chasing Nicholas to get answers. I think there needs to be a lot of internal questions as to why my house is in such a state. I appreciate what you are saying that customer care know about my case, yet nothing has been done.It is approaching 4 months now and internally and externally the house is of poor quality. The quality and luxury is non-existent in this property. Gaps externally in the brickwork, gaps around the facias and windows. Ultimately the workmanship is atrocious. I have paid for items which are still not in my property, which is a breach of contract, and I am told these are not being disputed so maybe someone could explain why workmen, who were on site all last week could not install these? I have no outside tap to water my turf due to the incompetence of someone at Harron, I now have to traipse a hose pipe through my house, leaving doors unlocked and open. This was a suggestion by a manager which I would argue is irresponsible and unsafe! But the said manager has said Harron will not cover the turf if it was to die!Honestly please think twice before buying a Harron Homes!

Harron · 28 March 2020

★★★★★ 1/5

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Snagging still not complete after 3 YEARS- HARRON IGNOR EMAILS!!

Moved in 3 years ago. We bought what we thought was high quality floor coverings for the entire house that should have been fitted prior to us moving in. We thought it would take the hassle out of the move with having 4 young children (one of which a newborn) On moving day we exchanged contacts, collected the keys & arrived with our removals company to find that the carpets were in the process of being fitted. The amtico that we had paid for was not fitted as the floor had only just been screeded so we could not step foot in our brand new kitchen for days after. We paid extra money for the removal firm to just sit & wait outside our house with 4 young children in tow then because the guys could not stay past 9pm due to other commitments we had to pay for their service for another day to finish the job off- to which harron homes would not accept responsibility for or pay for the second day (even though had they fitted the floors sooner we could have moved in within the agreed timescale)After moving in there was LOTS of snagging but we were ok with that and just accepted it however 3 years after moving in with ongoing emails & calls they have failed to complete snagging, the floors we paid for are faulty and one is even too short but no one will respond to my messages. I have been MORE than reasonable, I fact on one occasion when Harron Homes did send out two work men whom they employed their workers went through our belonging, may crude company’s about our family members (including one of our children) and made fun of the state of the white washed all’s that had kids finger marks on going down the stairs (the fact being that we couldn’t decorate until certain snagging had been completed). This was caught on internal home security systems and emails to management, we received a measly letter of apology and said they would complete work ASAP but that the ‘gentlemen’ concerned would not even be allowed on our development again. These were complete lies as one worked on the house next door two weeks later! And ALL OF THE SNAGGING & THE FAULTY FLOOR COVERING STILL REMAIN!Absolutely disgusting!!

Kally · 13 March 2020

★★★★★ 5/5

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Reservation

Myself and my family contacted Harron yesterday evening to discuss purchasing our 2nd family home at The Hawthorns in Carlton, Goole.When we spoke to the sales team at the office via phone, Rebecca Chapman ran through the options available with us and invited us down yesterday evening.Upon arrival, Rebecca was fantastic at running through the plans for the site and property with us, explaining everything concisely and thoroughly, despite the time being well past the closing time of the office.No question was too much about the process and answered as thoroughly as possible. After going though everything, we happy reserved our first Harron home due to the fantastic service delivered by Rebecca, and the design and options available of this home.

James · 9 March 2020

★★★★★ 5/5

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Hereford - Amberwood Chase

We have just moved into our new home, which is a Hereford on the Amberwood Chase site.We are over the moon with our dream house. There’s been a bit of snagging which is to be expected in a newly built house however this has been resolved promptly. Matt Bradwell has been amazing and has provided an excellent service. Anything that we have needed, he has helped us out and he has made this whole experience worthwhile and rewarding. Everyone that I have spoken to, whether it’s home owners on the street or the workman have got nothing but praise for Matt and he’s doing an amazing job on this site.Thanks again Matt and I truly hope Harron Homes give you the recognition that you deserve.

Arran · 4 March 2020

★★★★★ 4/5

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Purchase on lavender fold site

I have recently purchased a new build from Harron homes on the lavender fold site. From the start the sales office staff, Sharon and Eileen, were fantastic - I must admit, first off, I thought it was till I bought a house, but that excellent customer service continued till the day of completion and after - Sharon, in the sales office, has always gone above and beyond, even to the detriment of her own personal time - for that I can’t thank her enough The only issue that doesn’t quite make this a 5 star, is how quick Harron want to complete, even when the house isn’t quite ready. That’s such a shame, as the experience of buying and the customer care is brilliant, but rushing people into the property does slightly ruin the experience. Once in we’ve found the aftercare excellent, site manager more than helpful and anything that requires attention got sorted. Overall the quality of the home is excellent and the Finnish is great, especially the bathroom and kitchen - good quality cupboards and bathroom suit. The guys on site are approachable and very helpful and the sales office staff go above and beyond. I love my new home!

Mrs · 29 February 2020

★★★★★ 1/5

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Purchased a Leasehold property

Purchased a Leasehold property, which the implications were not fully explained. Neither was the service charge nor management company. Just told it would £100 a year cost towards cutting grass. Property was not ready on completion as around 30 men were still in house on the date of completion, no builders clean, no carpets, no garage keys, missing cupboard shelves in kitchen. I had issue after issue and no use of ensuite for months as sewage kept coming back up through shower and Harron would not send anyone. After 6 months we had our own insurance send out someone to inspect drains and it was found that they had not even linked outlet pipe to main drains. Been an awful experience. Still have outstanding issues and now been in for almost 4 years. Been waiting 2 years for driveway to have repairs. Think we are now next on list! Still missing cupboard shelves.We do love the style of the house, house brickwork and size of rooms. However, we are a divided community freehold/leasehold and even more divided informal or formal methods being used to purchase freehold as properties that are leasehold on estate are not sellings when put up for sale. It has been a really stressful experience!Plot 14 Edenbrook Vale

Jayne · 28 February 2020

★★★★★ 1/5

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Incompetent company

Unfortunately there's not an option for no stars as I found out when I left a review in August 2018 concerning our house so I won't mention that but feel free to go read it.Our street in The Granary in Eggborough has been completed and fully occupied for 3 years and been in total darkness for all of that as the street lamp has never worked, which was pretty dangerous when it's a block paved pedestrian street in the middle of winters. Finally after 3 years and numerous attempts to turn the street lamp on Harron Homes have now dug up the block paved road and managed to successfully turn the lamp on.They clearly have zero competence in organising anything from houses to street works , personally I would have connected the lamp years ago before the block paved road was laid.

Andrew · 19 February 2020

★★★★★ 5/5

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Purchased our home four years ago on…

Purchased our home four years ago on Amberwood Chase. Site manager on site not the most helpful and customer service wasn’t the best when dealing with after care. However. The owner of the company swiftly sought for change once he was made aware. Since completed and snagging resolution, we have enjoyed four brilliant years in our family home. The design of the homes are spacious and light. We are looking to move into another property built by harron on the same site which offers additional space and have recently dealt with Jayne Jubb who was helpful and very informative of our options.

LML · 17 February 2020

★★★★★ 2/5

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Bought on Lavender Fold

Bought on Lavender Fold, Mapplewell and completed late December. In the interest of given a fair review and not just list the negatives I will start with the good part. - House is really well built and overall a great design with good features- All on site sub contracted tradesmen are decent guys and happy to help.- Estate is very well planned and great community feel- Roads are cleaned regular on the estate-Site manger did a good home demo and offered help getting rid of moving boxesProbelm areas in our own experience- Final finish is poor, doors internal don't close properly, paint work is not great with plant splashing all over the sockets- our house has suffered from not being cleaned properly before hand over and floors left covered on plaster, which is now viable through carpets. -Tiling in bathrooms lacks finesse and appears rushed and not cleaned off after grouting properly- plastering was rushed and admitted by the sub contractor. But said was due to time of year and too many house being done together. Although full credit to sub contractor who repaired quickly and accepted the issue- Issue with window, but sub contractor again sorted quickly - missing vents in bathroom, been requested but still not delivered.- back garden shocking, we knew no turf was standrad but in my own opinion it should be atleast flat and even- generally even though cleaned house looks like it's been lived in for over a year and not brand new (that is actually based on a professional oppionon from a third party- Communication/ aftercare is terrible, had no calls, replies to email via head office.- snagging list still waiting and alot of basic things need doing still. In summary harron can build a great shell of a house, but can not finish it to a new house standrad. Communication is all one way and left us feeling like the only thing that mattered was out money-

Anton · 13 February 2020

★★★★★ 5/5

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Harron Homes the Grange

I went into have a look around the show homes at the Grange and had an amazing experience! I was greeted by a lovely lady (but I can’t remember her name). I then spoke with the amazing Joanne and she showed me, my husband and the kids around the show homes and they were stunning! So clean and immaculately presented I was ready to move in straight away. Joanne discussed all of the options with us and answered all of the questions we had. She knows her stuff and made us feel so comfortable! I never leave reviews but I had to come on and say something about my experience because I was just so blown away. Thanks to Joanne and the team for being so kind! We’ll be back very very soon!!

Ashley · 10 February 2020

★★★★★ 5/5

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Homemover Scheme

We have recently reserved a Birkwith home through the Homemover Scheme that Harron Homes offer. Alistair (sales executive) has been more than helpful, he has provided us with lots of information and contacts us regularly to discuss updates. We feel confident that once our current home is STC Alistair will do all he can to offer us the best deal for our full reservation. Our journey with Harron Homes so far has been great! Thank you Alistair & the Forest Reach team.

Kirsty · 7 February 2020

★★★★★ 5/5

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Alan and Karen

We reserved a property on the Heritage Green development in Chesterfield on the 8th January 2020 the sales executive Jeanett was extremely helpful and considerate in assisting and advising us through the process. Unfortunately a few days later I had a recurrence of a serious heart problem and had to cancel my reservation. Again Jeanett was excellent helping us through this process.We would also like to add thanks to Nathan Leonard Senior sales executive for his very kind comments and assistance in this matter. Excellent Company response.

Consumer · 25 January 2020

★★★★★ 5/5

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What an Eldorado and also pleasing…

What an Eldorado and also pleasing customer care! Thank you.

ABIODUN · 14 September 2026

★★★★★ 5/5

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Excellent customer service- I visited your Crich location a few…

I visited your Crich location a few months ago and was shown around your show home by Kim Gibbs. Beautiful homes and Kim was patient and knowledge and answers all of my questions regarding potentially purchasing a home that would be right for me. Kim provided me with all the information I needed and helped me to talk directly to an independent mortgage advisor providing me with further information and reassurance. Thank you, excellent customer service.

Sylvia · 28 February 2021

★★★★★ 5/5

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We love our new home!

We’ve been in our new home at Rosendale Gardens a couple of months now and love it so much! We have no major issues and are really happy with the building work. The communication from everyone has been great, we have dealt with Sandra in the office who has been fantastic and is so lovely. And Garry has kept on top of the odd things we need sorting out. We are very happy with our home!

Jodie · 28 February 2021

★★★★★ 5/5

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Fabulous Location near Sherwood Forest.

Jo & Michelle were just Fabulous from start to finish. From choosing extras to welcoming me into my New Home, nothing was to much trouble. The design of the houses are lovely. I would highly recommend Harron Homes Thoresby Vale. The location is perfect, close to Sherwood Forest and the local village Edwinstowe with many family run shops and within easy access to the A1. Looking for a new home! This site is defiantly worth visit.

Emily · 27 February 2021

★★★★★ 5/5

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Re: Riverdale park , Doncaster…

Having visited lots of new house builders, I would like to say this is quite the house I wanted. Especially Julie, Annette and Michelle, who continues to help out when I have a question and coordinate with the procedure going smooth. Everything was explained to me extremely professionally and helpfully. Thanks very much!😊😊

Yvowne · 23 October 2023

★★★★★ 5/5

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Far Grange Meadows Selby

It all happened by chance, we was driving by the development Far Grange Meadows ,whilst visiting from the Manchester area .The show homes on the front of the development caught our eye ,due to the architectural differences from other house builders .We decided just to have a look around and that’s when we fall in love with this area and development.We where so impressed with the design and construction methods which Harron have used, which add to the styling and layout of the show homes .We know we had found our dream house,the cherry on the top is the stunning location of this development .It’s on the outskirts of Selby which is surrounded with countryside, it’s very open with lots of open fields to look upon.We set the wheels turning with Maddie who I must say was brilliant ,she explained every step in detail including the time lines of when things needed to be completed .We decided to go with the part exchange opinion which Harron offers, which is 100% of the market value which saved the hassle of selling our house.We was very surprised how quick and easy the process took from start to finish it only took 7 weeks it was so smooth we could not believe it .We are so pleased with the house it is so beautiful and the layout is fantastic plus being well built we can’t fault it , yes of course there’s always a snagging list however we could only find 6 items to get fixed .During the time we moved in Maddie had left and been replaced by Julie ,thankfully again a lady who is very knowledgeable and professional, and has outstanding customer service so giving Julie the list was easy.The work was completed within 6 weeks This would have been quicker but unfortunately the team do not work weekends and I was not available during the week.But after saying that well done to Simon and his team on getting the list done so effectively and in a timely manner. Great customer service from the Harron homes team .So now we are in our dream house We can’t believe it.Harron built it ,and made it so easy to move in to the house which as now become our home .We know this is a very long review however we feel that a honest and truthful account of our experience is so important when buying the most expensive item in your lifetime

Nicholas · 15 December 2019

★★★★★ 5/5

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Love our new Harron Home - Regents Green

We have been in our new home now for nearly 3 months and we absolutely love it. Right from the very start of us looking and just by chance visiting the sales office back in March and meeting Jo Woods (who we found to be superb) we decided to buy. The whole process from start to finish has been great and we have had no issues what so ever with the process, the employees and the expectations set, all have been met and some gone above and beyond our expectations. Mid way through the sales executive changed to Lizzie who has been brilliant. I have found her to care, is helpful, responsive, listens and personable. We were kept up to date on progress throughout and Lizzie went above and beyond for us during the week we moved in. Thank you Lizzie you are a star and an asset at Harron Homes. Paul the site manager is also an asset to Harron Homes. Paul and his team are brilliant and have been on the ball with fixing any immediate problems within days on our house. We really have had minimal snagging on our new home, in total 18. Of which there are just two too resolve and the team are on with it to the window company. All in all we have had a great experience with The Harron Homes Team at Regents Green. Well done team. (We haven’t needed to contact customer service so I can’t comment on their effectiveness. )

Mr · 14 December 2019

★★★★★ 5/5

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From the beginning of our experience…

From the beginning of our experience with Harron Homes to exchanging, completing and taking keys! Weve loved every second it's been second to none from the start. In particular Julie from Heritage Green estate has been so so helpful from from Updates onsite, making sure our house was spot on when we moved in. Her customer service has quite simply been the icing on the cake to our experience of buying with Harron Homes. I wish that everyone buying a new home had Julie as their sales lady! Thank you Harron for making our new home build experience a positive one.

Annabelle · 9 December 2019

★★★★★ 5/5

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Meadow View…

We bought from the Meadow View development, the sales ladies Tracey and Jo were very positive and very informative about the development and house types, this made our mind up to purchase our new home. We used the part exchange scheme, to which they gave us a very good price for our house, we were very pleased with deal they did for us too.The site manager Lee and assistant Todd were very friendly, they were very helpful from the new home demonstration and this continued on after we moved in, there was very little snagging to do, this was dealt with within the first few weeks of us moving in.

Spider · 9 December 2019

★★★★★ 1/5

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Where to begin

Where to begin! Firstly, I don’t personally like leaving negative reviews because I feel, in general, people are too quick on the negative and not on the positive, but in my opinion this is definitely deserved!Right from the beginning we have had problems with Harron Homes. In the Sales process (not that I feel we actually followed a process) the service was terrible. I feel we were prejudged not to be able to afford the house and when I complained that I was the one doing all of the chasing I was constantly being asked if I would like to stop everything, even when I had paid solicitors fees. In my opinion this was due to the fact that I had complained and they thought I may be a tricky customer. I took this original complaint to the Sales Director, the contact which I obtained from the customer services team. I have had no reply to this to this day. The only reason we kept on with the sale was due to the location and design of the house as we had really fallen in love with the layout. Since moving in, I would not class this as a luxury home. The finish, well it’s not finished. We moved in at the end of July 2019 and only just had a handle installed to the integral garage door at the end of November and even this isn’t finished as there is no cover to the lock. The carpet doesn’t even fit correctly in the living room, kitchen cupboard doors are scratched and there is a dent in the stainless steel splash back which was brought up on moving day, the pointing around the outside of the house is terrible (and apparently someone has been out to sort this previously), there are badly chipped bricks around the outside of the property and these are just the outstanding jobs. When we moved in the washing machine was not plumbed in, the cooker had a fault which tripped the electric to the whole house which was now our problem when we hadn’t ever used it, the dishwasher was installed trapping the water flow so couldn’t be used and the French doors on the back wouldn’t open. All the points have been brought up to the customer services team on numerous occasions. We have waited in for works to be carried out and been let down on more than one occasion. I have escalated this to the customer services manager who keeps sending the procedure to complain which I believe I have followed more than once and would not let me escalate further. After trying to get someone out to complete the works due to not having any annual leave left at work (which has perviously been used for no shows from Harron Homes) I cancelled plans to a previously booked holiday day to get some things moving. I checked, double checked and triple checked that all the jobs were on the list and had confirmation that they would all be complete on the day. The day came and the guys who came only had 4 jobs on their sheet and no materials to complete them. They had to go over to another site for the materials which took time out of the day and surprise surprise, they did not finish. One of the jobs was to change the kitchen cupboard doors. I have been told by Harron Homes on numerous occasions that these are on order but I have had to submit the same information over and over again. The doors still have not been changed. After explaining all of this to customer services and that I have no more annual leave to take as I work Monday to Friday, I would not be available to be in for work to be complete and asked if it would be possible for a weekend day. All I keep getting told is that they only work Monday to Friday 8:30am - 4pm. There is no compromise to this even though if they turned up when they said they would, the jobs would be complete and I wouldn’t have wasted the day off of work. The jobs left to do are not difficult. With the right tools and a day, these would be completed. In all I would avoid this company where possible. In my opinion, at the moment it definitely feels like it is a case as they have our money and don’t care.

Claire · 5 December 2019

★★★★★ 4/5

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Royal Wells Park, Crofton

First experience of a new build.... Lovely Sandra in Sales was very informative and things went smoothly initially, although completion dates jumped around for the latter 8months. A few issues picked up with the solicitor in terms of the private road, street lighting etc and the Sales Manager not very understanding, v abrupt and then refused to take my calls upon deposit date and sent me a shocking email to go somewhere else - terrible experience!! Once moved in, we do love the house, and it would be perfect with the exception of the plastering. Not one room in the house is 'ok'. The original site manager was soon moved on to a different site, and didn't address any issues we had. A new site manager, Matt Bradwell has taken over and since his arrival, the issues have been addressed quickly and without question. He has been fantastic, extremely understanding and made things happen. Matt has been there to help with anything - even washing down the walls in the hall at 4pm after the plasterers again let us down and left it in a huge mess!! Matt is 100% customer focused, and intent that we are happy, along with our neighbours, and we're just thankful he joined the Crofton Site as almost all snags completed and in time for Xmas. The Ground workers and other trades have been fantastic too. So all in all, a rough and upsetting hand over, but now v happy customers!

Tara · 27 November 2019

★★★★★ 5/5

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Amberwood Chase - fantastic site team!

We are currently buying plot 77 At Amberwood Chase and the site office of Jane & Steph have been absolutely brilliant throughout. We are now close to exchange after a really tough process with our chain and Jane has been very helpful with the various snags we have encountered. They have been on the ball but not pressured us but have been genuinely helpful and they are both a credit to Harron. We look forward to completing and owe a massive thanks to them both.

Andy · 25 November 2019