Harron Homes Dinnington reviews

★★★★★ 5/5

Trustpilot

Thorpe Meadows Customer Experience

After having a terrible experience with Countryside Properties complete lack of care and customer service, we met Ann at the Thorpe Meadows development who completely changed our experience of buying a new home. Her warm and friendly attitude along with her knowledge of the houses, development and relationship with her team shone through. Nothing was too much trouble, even the little things like offering us a drink and a biscuit, in ensuring we got the right house and package for us. Our experience of Harron so far thanks to Ann is of a company that go the extra mile (we have already been sent kitchen ideas to help us when we make that choice). Looking forward to our continued journey with Ann and Harron homes.

My · 7 November 2021

★★★★★ 5/5

Trustpilot

Buying a new build home

Organised a visit to the show homes at Brierley Heath at Stanton Hill. First conversation with Hannah , then a second visit with Julie. Both were extremely helpful and I could not fault their advice and abilities, they could not have been more helpful. Decided to go with their part-exchange scheme. Three visits were arranged to value our existing property - all were completed very promptly with no fuss and resulted in a valuation that we were very happy to accept. We then had a third meeting to accept their valuation and agree to the sale This process went very well, all the conditions of this type of sale were extremely well explained by Nathan and Hannah. I found all three members of Harron Homes staff to be extremely helpful throughout, with an appropriate mix of humour and straight-forward talking. I would recommend Harron Homes to anyone thinking of having a new-build home.

James · 7 November 2021

★★★★★ 5/5

Trustpilot

Harron Homes - Thoresby Vale

What an amazing experience we have had when reserving our first home! We went to have a look at the Harron Homes houses up at Thoresby Vale a few weeks back, since the very beginning we have had nothing but the best experience. Michelle is such a kind, caring and friendly person, we couldn’t have asked for anyone better. Michelle has kept us up to date throughout the process and literally couldn’t do enough for us. Michelle has even gone to the effort of capturing this special moment by taking pictures of me and my family at each stage. We are so excited to move into our new home in the new year!! Thank you so much Michelle.

Lucy · 6 November 2021

★★★★★ 5/5

Trustpilot

Marvellous!!

What a wonderful experience all round. My partner & me had been to a few developments but were totally blown away by the friendliness & professionalism of Michelle at Thorseby-Vale. So much so, that we signed on the dotted line and reserved our new home together earlier today.Michelle was so warm and welcoming and fantastic with our little girl… involving her in everything. Thank you so much Michelle, we are so excited at the thought of moving into our new home.

Sherri · 5 November 2021

★★★★★ 5/5

Trustpilot

Would like to say a massive thank you…

Would like to say a massive thank you to Michelle at Harron Homes Thoresby-Vale. Such a lovely friendly warm welcome when viewing the show home last week. Really was Michelle's expertise and knowledge of all Harron homes on site that talked me and my partner through everything really couldn't do enough for us. So I'm pleased to say today we have now reserved our property with Michelle and it really has been an absolute pleasure. Made us both so happy and reassuring no pressure sales what so ever and couldn't do enough for us. Thank you so much Michelle you truly are a star. Can't wait to move in to our new home in the new year and it's all thanks to you Michelle. Once again thank you.

NEIL · 5 November 2021

★★★★★ 5/5

Trustpilot

Bilsthorpe Chase

After a very long search for a new build property in an attractive area of middle England we decided that Bilsthorpe Chase and the "Windsor" met a very high percentage of our criteria. We are delighted that Hannah was able to navigate us through the reservation procedure with professionalism and patience. We signed the agreement yesterday and look forward to a smooth transition to our new home.

Edwin · 1 May 2023

★★★★★ 4/5

Trustpilot

Hockley Croft

Moved into Hockley Croft estate in Boroughbridge in Jan 2021. The buying process was painful and stressful as Harron were desperate to get us in before Christmas despite our chain not being ready. It felt like we were being bullied into moving at times. When we moved in we could tell it had been a rush job on Harron’s side as the finish was very poor with lots of snags. Lots of changes of site manager led to a very slow initial response until Ivan Velchev arrived. Ivan has been brilliant. He has worked hard to sort out our snagging list as fast as possible, plumbers, joiners, tilers etc. permitting. He is friendly approachable, such a nice guy and prompt at responding to queries. We can’t rate Ivan highly enough. Please keep him at Hockley Croft!!Despite the challenges we love the house and location.

Nigel · 31 October 2021

★★★★★ 1/5

Trustpilot

Harron Homes- Hockley Croft

DO NOT BUY FROM THEM!We decided to purchase our dream home with Harron; because the estates and houses felt different to any other new housing development. We loved all the different house shapes and layouts. We really loved the location too. When we reserved our home, we were already told it was delayed, so we had no expectations of it being ready earlier. We did find communication an issue for a period in the middle, but once the new team of Jessica, Michelle, and Dave took over, we had lots of information, regular updates (which is so important), and felt they had everything in hand. They corrected issues that had been dealt with incorrectly, and kept us in the loop at all stages, they've been brilliant. The team of builders on site have always been very friendly and helpful too. They work very hard and long hours. That was the good part. When we got the keys the house wasn't finished and the painter was still in there. We have and are having numerous construction issues, nevermind the 4 pages of snagging. They don't respond to emails, and if they do, they don't fix anything. We've had to pay out hundreds for Structural Engineer Reports, and they still don't care. We're living in a house that breaches building regulations, and couldn't sell it if we tried. It wouldn't pass a survey! There needs to be more protection for people buying from these cowboys. So disappointingDO NOT BUY FROM THEM!

Katie · 28 October 2021

★★★★★ 5/5

Trustpilot

House search

We have been to a few of the Harron site and all the sale staff has been very professional. Jeanett, Penny, Helen and Rickie needs a mention but Julie has been extra special. I have been to other companies, some has been good and others not so good

Ping · 1 July 2024

★★★★★ 5/5

Trustpilot

The Hawthornes Carlton.

The Hawthornes Carlton.We want to express our gratitude for all the hard work in getting our fabulous home ready, we moved in on 5th October and everything and everyone on the Hawthornes development were smashing and very professional. Nothing has been too much trouble, we want to give a big thanks to the sales team Sandra, Sharon and Kelly and a special thanks to Zak Green and his team who made all our dreams come true.Thank you to Harron Homes from the Olivers plot 122.

Alan · 6 October 2021

★★★★★ 5/5

Trustpilot

Harron Holmes - Matt

I visited the Holmewood development on Sunday 20th March. I instantly recognised Matt from his previous role on a Kia site in Wingerworth. At that time he helped my mum purchase on a new house on the development. Once again, he helped me in my search for looking for a possible new home for my son and his partner. Matt is welcoming, relaxed and friendly. He offers all relevant information about the houses on the Holmewood site.

JOANNA · 21 March 2022

★★★★★ 5/5

Trustpilot

Looking to relocate to boroughbridge to…

Looking to relocate to boroughbridge to be near our daughter and her family, we were advised to visit Harron homes. On arrival we we made to feel very welcome by Fiona, after listening to my husband i regarding what we were looking for, now we are retired, she offered us the opportunity to look around the show houses to get a feel for the size and layout. Certainly impressed by the beautiful interior design of both houses we saw. A couple of questions about the site, Fiona wasn't able to answer, only due to her covering for the regular sales manager, but she quickly contacted me back with the answers. Loved the design and quality of the homes and layout of the development. Looking forward to progressing this initial inquiry further. Thank you Gillian

Gillian · 22 September 2021

★★★★★ 1/5

Trustpilot

Hockley Croft, Boroughbridge

Hockley Croft Development in Boroughbridge. Moved in Summer 2020.Non existent customer service - they will smile sweetly until you've reserved your house, from that point onwards you will tear your hair out.Horrendous buying process, held to ransom from start to finish.Solicitors Harron employ are impossible to deal with and will be late at every key stage of the process.Site managers change with the wind. Some good and fighting with Harron to get snags fixed, but the majority just don't care.Works carried out by labourers instead of tradesmen with the obvious result of poor quality.There are good people involved, but they are by far in the minority. The houses are a great design and look wonderful in the brochure. Can't fault the location, or the neighbours but the Company is a joke.Every single house on our street has problems, ours is probably the best of the lot. Some are having to rebuild parts of their houses for the second or even third time. NB. As a little extra cherry on the top: Really enjoy the regular fights which break out between contractors in full view of the children playing on the street and the vile language morning til night.Don't buy.

Tom · 19 September 2021

★★★★★ 1/5

Trustpilot

Cannot put in to words how awful this company is. Please beware!!

I cannot stress enough how awful this company is and warn people to stay away, they should not be allowed to build houses full stop. The house itself that we have moved in to is fine (although lots of people on our estate are having a lot of trouble with various things) however, after being delayed time after time we finally moved in 30 months after our initial date!! It cost us thousands in rent and the constant stress of having to deal with the worst customer service team I have ever encountered was major contributing factor to me suffering from severe mental health problems. Fast forward 3 years from moving and the builders have left the site completely unfinished. We look out on to a wasteland which was meant to be a beautifully landscaped balancing pond and the roads are totally unfinished and barely drivable causing constant damage to cars. Do they care? Not one bit. They have our money so we are nothing to them. I honestly cannot put in to words how awful this company is, I don’t know how the directors sleep at night knowing what they are doing to thousands of people that have worked hard to buy their dream home. There is now a Facebook group of victims with over 500 members and counting, I bet that only scratches the surface. Fingers crossed that one day justice will be served and this company will face legal action for the suffering and distress they cause.

Mark · 19 September 2021

★★★★★ 1/5

Trustpilot

Communication is key

The positives - sales staff extremely helpful prior to purchase. I noticed there are many “5 star” reviews from customers at this stage. I personally was offered a £50 voucher by the sales team to leave a positive review. I politely declined this kind offer. The negatives - everything after they have your money. Even after we had exchanged contracts, paid our first mortgage payment and got the keys, Harron told us we could not move in for another month as it wasn’t yet complete. I will gloss over how we were left homeless for a month as things have moved on since then! I moved in to my home 5 years ago, and still waiting for the snagging list to be completed. There are major items remaining to be booked in along with half finished jobs, such as the replacement tiled flooring that was started in 2017 and simply left half way through, or the driveway that has been put down incorrectly with a huge trip hazard and not in compliance with building regs. All reported to you correctly well within the 2 year period for logging snags. And all logged way before Covid.The communication from Harron staff, well it is none existent so not much I can comment on other than to say it is more than a little frustrating when trying to have a conversation about how to resolve ongoing issues amicably. The state of the roads and communal spaces. The roads remain incomplete 5 years on. The pavements are an accident waiting to happen and I have emailed photos to Harron to flag the major trip hazards. The grass has not been cut in years, residents have taken this on themselves where possible to try and maintain some kind of standard. There are weeds growing throughout the estate, at the side of the roads and communal open spaces. In summary, the grounds maintenance is none existent and a far cry from the glossy advertising photos you are shown.There is also some major dispute going on in relation to the drains on the estate. However Harron will not communicate what the problem actually is, or how they propose to put things right.Are you aware of the discussion raised in parliament today 9/9/21 by Mark Eastwood MP where Harron were named and shamed for the disgraceful way they have failed to fulfil their planning obligations to new home buyers? It is a shame I now feel the only way to raise a response is to leave negative feedback. I would much rather prefer to speak about these matters privately. If you can change my mind on the service I receive I will happily amend my star rating accordingly. I await your response.

Mrs · 9 September 2021

★★★★★ 5/5

Trustpilot

Excellent customer service!

Having dealt with Jan at High Gables over a number of weeks, we can honestly say she’s been so incredibly helpful throughout the process of us reserving our first home. We’ve gone through so many financial hoops to try make buying this house possible and Jan has been there every step of the way, helping and advising us as best she can. We’ve now reserved our beautiful first home and we can’t wait to move in! We would highly recommend Harron Homes, their customer service is excellent and Jan is a gem!

Laura · 4 September 2021

★★★★★ 1/5

Trustpilot

All I will say about Harron Homes is…

All I will say about Harron Homes is the following: Read the newspaper articles regarding the Forest Reach Site in Mansfield. The article is in the Mansfield Chad. There is another article in the Nottingham Evening Post . These are damming verdicts on the Company the quality of the builds poor customer service with customers having been verbally abused ignored left behind. Customers have mold in their walls a cooker not screwed in falling on a customers arm burning her. Poor quality builds uneven fences poor road surfaces. Now for myself who is a customer who lives of the Forest Reach Site to put it polity its horrendous and if anyone is thinking of buying a Harron Home pop down and see for yourself. The roads are a mess uneven pot holes its awful. The street lights are diabolical the site is a dump. What Harron do is if they get a good review they reply Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you againIf the review is a compliant or any criticism have a look at Harron and their replies its always Unfortunately using the information provided, we’ve been unable to locate your details on our database, therefore we have sent you a private message via Trust Pilot through which you can provide your full details so we can assist you further. Says it all!!!!!!!!!!My advice stay away and avoid!!!!!!!!!!!!!!!!!!!!!

Stuart · 1 September 2021

★★★★★ 5/5

Trustpilot

Highfield Manor Fixby

We recently reserved a house at Highfield Manor Fixby under the part exchange scheme Jane has been extremely professional and explained the process fully to us She always goes over and above to answer any questions or concerns you may have regarding the purchase of your new house Jane is extremely knowledgable about the whole process and the houses she is selling When it came to choosing extras she guided us through the list and provided us with some good ideas and didn’t pressurise us at all . We are now awaiting completion and we would like to thank Jane for all her help support and most importantly patience as moving home is a massive step for us

Heather · 31 August 2021

★★★★★ 5/5

Trustpilot

A pleased to do business with

A pleased to do business with. We needed a speedy purchase and between the team at Harron Homes (especially Jacquie McSherry and Darren) and Deborah Billingsley at Gordons LLP we were in our house in four weeks. The property is everything we wanted and the standard of finish is truly excellent. Highly recommended.

Marie · 15 March 2024

★★★★★ 1/5

Trustpilot

Avoid like the plague...Harron Homes' Senior Management non-existent, waste of time. Look elsewhere!

I have rated my experience with Harron Homes as 1 star because this is the minimum rating trusted pilot will allow, otherwise this would be a zero rating.In actual fact the 1 star is justified because the two current ladies in the Kings Croft Killinghall Sales & Marketing Suite have been absolutely fantastic, 5 out of 5! (Caroline & Louise).My journey with Harron Homes began around January 2019 when I tried to part exchange. I met with the Part Exchange Manager, who arranged valuations from local Estate Agents. We agreed a part exchange price only to be told at the very last minute that because my apartment was Grade II Listed Harron Homes would not proceed with the part exchange!I then listed my property & waited to sell it on the on the open market. I sold the apartment just as we entered into the first lockdown (end March 2020). On exchanging contracts I was then able to proceed with an Early Bird Reservations on my preferred plot.In December 2020 a week before Christmas the plot was released, £14,000 more than any other house of the same style on the Kings Croft development. Harron Homes knew I'd been interested in this particular plot for well over a year and in my mind took advantage of the situation. I was given 2-3 days make a decision on whether I wished to proceed & agree any incentives. This left me in an extremely difficult situation needing to find further funds to proceed with the purchase. I was given an estimated completion date of April to June 2021January 2021, Harron Homes excavated the foundations & poured the concrete footings. There was no further progress until early March when the foundation work finally started after I met with the Site Manager, raising my concerns over the June 2021 completion date.This is when my worst nightmare started!!!Having little confidence in Harron Homes ability to build quality executive homes I have been using a drone to track the progress on my build, collating well over 300 images of the construction at every step.The first issue I reported to Harron Homes in person & via email (drone images) to the Site Manager, & Senior Management Team including the Contracts Manager, Construction Director & Managing Director was an issue with the blocked air vents under the ground floor slab. (at that stage block & beam floor had not been laid) No response and to this day I do not know whether this was ever resolved.After the ground floor slab had been poured the blockwork commenced at the beginning of May 2021. It was beginning increasing evident to me that June's completion date was looking extremely unlikely.Words cannot describe how atrocious the quality of the blockwork was, from badly cut blocks, to poorly filled perpends to missing wall ties!The quality of the stone work was equally as bad, poor setting out bay window, meter box DPM on the wrong course, uneven mortar bed depths & scruffy pointing.All these points were raised with the Site Manager & Senior Management Team (Directors), but yet work still commenced to the same poor standard.After dozens of emails & calls two of the Directors finally arranged to meet with me in person. Neither of them acknowledged there were issued with my plot, or Harron Homes' shortcomings. Neither of them said "Sorry this is not good enough...we will fix it".The Construction Director told me in the meeting "Your house will be completed by the 22nd August & I will personally hand you the key"Works continued on my plot until early June 2021 and at this stage they had completed up to first floor joist level (no joists fitted). None of the numerous deflects had been addressed.I continued to email the Senior Management Team with photographic evidence of the deflects without reply....complete radio silence.Roll on to the beginning of July, Harron Homes move on their Site Manager & brought in a new Site Manager. You could argue that this is Harron Homes finally indirectly admitting failings.The new Site Manager has assessed all plots & remedial works has been carried out on numerous plots included mine (internal blockwork).... again Harron Homes indirectly admitting failings & justification for my emails. (no apology) I have continued to report issues with the stone work, including the bay window, meter boxes & the rear wall of the house. None of these have been addressed & the Senior Management Team will not reply to my emails & numerous phone calls. (more radio silence)The construction of my house is further back than its position in the June, Harron Homes are still not up to first floor joist level. The anticipated completion date pushed back to November 2021, however I am not holding my breath.So far Harron Homes have cost me approx. £19,000 in Stamp Duty & additional rent, plus they are not building the executive home I have agreed to pay for!!!

Richard · 25 August 2021

★★★★★ 5/5

Trustpilot

Its not often i complete these things

Its not often i complete these things, but i thought this worthy of a mention. I cannot thank Michelle at Thorseby Vale enough with help and assistance she has provided for the purchase of my new home. I was looking at a property from another close by developer on the same development but popped into Harron Homes really on the off chance and spoke with a lady called Jo. What a wonderful person she was, she only had several minutes before her next appointment, but found time to see myself and sister, it was that and her total focus on customer care which made me choose Harron Homes

Mr · 16 August 2021

★★★★★ 5/5

Trustpilot

Shout out to Charlotte Corah

This review is for Charlotte Corah on the sales team at Shipley Lakeside, Charlotte is really friendly and helpful. Charlotte has been diligent and in consistent contact over the past year whilst I have been waiting for my ideal plot to be released. People buy from people and Charlotte is great asset to Harron Homes!

Mark · 28 January 2024

★★★★★ 1/5

Trustpilot

They don't resolve complaints just delete them

Do I start with the delay after delay on completion and moving date, or the lack of after sales care when then money is handed over or more pressing issue of Harron Homes finishing the site 3 years ago, sorry when I say finishing I mean packing up and moving to the next site. How a builder can sell homes and then move on without finishing the roads and leaving sunken and blocked drains is totally baffling. Clearly have no intention of finishing what has been paid for. I've seen the negative reviews have all been reported to trust pilot as fake so before you give me the standard response you can easily find me. I handed a considerable amount of money over to purchase plot 15 Ravenswood fold im sure you have that on your database. Or do I need to request another DSAR to refresh your memory. Edit: Just seen your response and despite having my name, site and plot number you claim to not be able to verify me. That is some shockingly poor record keeping and just backs up my comments.

Adam · 26 July 2021

★★★★★ 5/5

Trustpilot

After a few huccups along the way

After a few huccups along the way, we are in the process of completion on our new home at Oaklands Heath. As first time buyers it has been less stressful than we had anticipated and this is thanks to Jacquie. Jacquie is warm and welcoming and exceptionally helpful. We would also like to thank Sheridan who has at times stepped in as our point of contact.

Nasreen · 15 April 2023