Every review we hold for the Devon office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe Torquay office is just awful
The Torquay office is just awful! Full of young girls who don’t know the basics of sales. decided to leave our nanny cam on one day to see why we weren't getting anywhere and one of the girls there barley said a work other than ‘hmmm’ ‘yeah’ ‘oh my god’ and spent most of the time giggling. Considering their quite pricey for the area I was expecting real quality but if you into their Torquay branch you’d think you were behind the counter at top shop. Really unprofessional, they need to find a good training program for all these girls or get some staff with knowledge and experience.
Amy · 24 September 2019
★★★★★ 5/5
TrustpilotNew rental.
We decided to entrust our property to Millercointrywide, Falmouth office. The level of service given by Cameron Wallis the branch manager has so far been excellent. The office team I understand is a relatively new and this is in there favour, which shows in their enthusiasm. They keep you informed what is happening at each stage and Cameron certainly represents the company extremely well and is very knowledgeable. We have every confidence that our property will be rented at the anticipated price. I would not hesitate in recommending them.
Philip · 14 December 2018
★★★★★ 5/5
Googlehi its me again i just got the keys to my new house would just like to say a big thank you to the team at millers torquay for all their help and assistance in getting me in to my new house much appreciated
Brian · 18 June 2019
Agent replied · 16 June 2024
Thank you for your 5* review and I do hope the move goes smoothly in the new year,
Kind regards, Scott
★★★★★ 4/5
GoogleSince starting my rental back in june there has been many faults with certain staff at millers which i have found frustrating and disappointing. To the extent of making me want to move house just to be with a better estate agent.
However I highly praise Neil for all his hard work, reasurrance and commitment. He has always been efficient, kept true to his word and keeps you updated and sticks to scheduled appointments ( unlike other members).
Vicky · 18 June 2017
★★★★★ 5/5
GoogleExcellent service at all times 10/10. Charlotte, Cheryl & all the team could not have been more helpful and efficient
Ros · 17 June 2023
Agent replied · 16 June 2024
Thank you for taking the time to leave your 5* review! - Kind regards, Scott @ Customer Relations.
★★★★★ 5/5
GoogleBoth Natalie and Emma gave outstanding service and are a credit to the company! They helped me throughout the process of me buying my first house, they made the process so easy for me and were always both a pleasure to speak to!
Alice · 18 June 2019
Agent replied · 16 June 2024
Alice, I will pass your review to the branch to ensure they are aware of what their service meant to them. Thank you! Kind regards, Mark
★★★★★ 5/5
GoogleI viewed a property today with Simona, she was kind, welcoming and informative. I really appreciated her tour today!
Trance · 17 June 2023
Agent replied · 16 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
GoogleOMG!!!!!!!! just walked in to this office and walked out pretty swiftly, lettings staff all look like they are off to a nightclub and the sales manager was wearing flip flops, hardly the kind of people I want too let my house.
John · 18 June 2019
Agent replied · 16 June 2024
John, I am so sorry to read that your expectations were not met. Can you please email full details to review@countrywide.co.uk and these can be investigated further. Countrywide takes all feedback seriously. Kind regards, Mark
★★★★★ 1/5
TrustpilotCant get the address right on a tenancy agreement
Just had a tenant give me notice, Saying the agreement has the wrong address on it so she is not bound buy it.Hundreds in fees and they cant even get the address right on the agreement. No doubt they will say I should have checked it. but if you cant get something that basic correct its probably best to do what I am going to do and go to a different agent when this tenant has left.
Adrian · 20 October 2016
★★★★★ 5/5
GoogleSold my flat for me in Torquay, after having my time wasted with a different company. The Torquay branch secured me a great offer. Well done. Will use again in the future.PositiveResponsiveness, Quality, Professionalism
Soph · 25 August 2021
Agent replied · 16 June 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleGreat experience all round. Simona and Lucy in particular were super helpful throughout the whole process; would recommend!
George · 17 June 2023
Agent replied · 16 June 2024
Thank you George for your kind review and wonderful recommendation! - Scott @ Customer Relations
★★★★★ 1/5
GoogleJust interested in taking advantage of the crazy Coronavirus situation by not allowing viewing and restricting clients entry to their premises after receiving full payment of 6 months rent on a very small studio.
Stanley · 17 June 2021
Agent replied · 16 June 2024
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI would like to rate as 0 but this wasn't possible. Customer services are appalling, Manager Mr Seymour has a very over inflated opinion of himself and clearly suffers with delusions of grandeur , Incredibly unprofessional with a disgusting attitude
Tami · 18 June 2017
Agent replied · 16 June 2024
Good morning, I was really disappointed to read your comments and I have passed them to the Director for the office in question as this falls below the high standards we expect our customers to be receiving. If you would like to leave more specific information on how we can improve please don't hesitate to contact us on customercare@countrywide.co.uk. Many thanks
★★★★★ 5/5
GoogleSam helped me with my move in and he was really helpful and professional I would highly recommend as I would not of been able to do this if it wasnt for him!
Hannah · 18 March 2024
★★★★★ 5/5
GoogleProfessional and skilled artist in all styles, highly recommended 💪 …
Shane · 17 June 2023
Agent replied · 16 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 2/5
GoogleVery disappointed with the level of service from them unable to answer simple queries about properties twice we seemed to have completly disappeared from their data base finally a viewing cancelled at short notice Very poor servi
Tracey · 19 June 2015
Agent replied · 16 June 2024
Hi Tracey, thank you for your feedback and I am very sorry you feel the service you have received has not met the standard you would expect. I would welcome the opportunity to meet with you personally and listen to your feedback, this is valuable to us in improving our customer journey. Please do not hesitate to contact me at the branch on 01803 670532
★★★★★ 5/5
GoogleExcellent customer service from Natalie and Emma in the selling of my property in Torquay! 100% effort and service from valuation through to sale... would not use any other agents but countrywide now!
Jordan · 18 June 2019
Agent replied · 16 June 2024
Thank you Jordan for your 5* review and kind comments. It's good to know that Natalie and Emma have provided you with excellent service. All the best, Mike.
★★★★★ 1/5
GoogleRequested information about a property and never heard a thing now the property is sold subject to contract. Beware selling with these as they are not following up leads.
Thomas · 17 June 2020
Agent replied · 16 June 2024
Good morning, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 1/5
GoogleDisappointed that nobody could be bothered to show up for my scheduled viewing. Waste of time.NegativeResponsiveness, Quality, Professionalism
Joe · 17 June 2022
Agent replied · 16 June 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service,nice dealing with customers
Jeffi · 22 July 2023
Agent replied · 16 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA massive Thankyou to Emma, Cheryl and Natalie who went above and beyond on the purchase of my first property, nothing was too much trouble. Highly recommended.
Ben · 17 June 2020
Agent replied · 16 June 2024
Thank you for taking the time to leave us your kind comments about our local team and awarding the team 5*'s! Kind regards, Scott
★★★★★ 5/5
GoogleSo happy with the level of service by Emma in helping me sell my property in Torquay, went above and beyond to help at every step of the process.
MG · 18 June 2019
Agent replied · 16 June 2024
MG, thanks! Your 5* rating and review are a pleasure to read. Kindest regards,Mark
★★★★★ 5/5
GoogleGreat service, especially from Natalie for what proved a very difficult purchase. Professional, courteous and prompt service from the office too. I would recommend them.
Ester · 17 June 2020
Agent replied · 16 June 2024
Thank you for your glowing 5* review of our local team. It is always great to read such positive comments from our clients. Kind regards, Scott
★★★★★ 1/5
TrustpilotCriminals
Asked for proof of funds
Asked for £700 up front for mortgage application
All about the money, nothing else
Scamsters!!!
Rude
Jonny · 19 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
