Trusted Agent profile
★★★★★
495 reviews across 2 platforms
West Street, Axminster, Devon EX13 5NU
Fox and Sons's Devon office at West Street is rated 3.3 out of 5 across 495 reviews on two platforms, including 67 Google reviews rated 4.6. The 428 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Devon office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional service...
Earlier in the year I chose Fox & Sons at Waterlooville to sell my Mums flat.Kieran was my point of contact and he was extremely helpful & friendly throughout the process, keeping me updated with progress and contacting the conveyancing solicitor when necessary.He was very easy to work with throughout the sale, always available to answer any queries and always professional.
5/5
TrustpilotProfessional, friendly and hard working team in Worthing.
I recently used Fox and Sons, Worthing, to sell my house. The team are professional, friendly, hard working and knowledgeable. It is such a hard decision and process, to sell your home, and the team in Worthing were very supportive. I removed my house from the market for personal reasons in the end, but I had a lot of viewings and 2 great offers.
5/5
TrustpilotFox and Sons Hailsham…
Shannon and Claire at the Hailsham branch were very helpful on the purchase of our house, they even chased the sellers solicitors for us to get a few things moving and always responded to our emails. It wasn’t the easiest purchase, and the transaction wasn’t smooth, through no fault of theirs, and we were happy with the service we received, and finally completed 01/08/25
5/5
TrustpilotEastbourne Branch - Brilliant
Eastbourne Branch - I cannot recommend them enough! I used Fox and Sons in Eastbourne recently to sell my flat! They sold it within a couple of weeks which was great! We were in a long 6+ chain so the time to completion took about 5 months but throughout the process I spoke to Stephen the branch Manager almost weekly (with him calling me as much as the other way round which was great), he’d give me regular updates if he’d heard anything from the Solicitors etc and and nothing seemed too much trouble from anyone in the office! I felt the service was professional throughout but also they were very personable and a pleasure to deal with!
5/5
TrustpilotFox & Sons Eastbourne
Fox & Sons Eastbourne dealt with the sale of my property and although it took nearly a year to go through (mainly due to Covid restrictions) they did an excellent job. Tom and Steve were awesome. They responded to every email and call from me quickly and professionally. There were numerous issues along the way and they dealt with them all, including driving around to make sure I had the keys as quickly as possible. Highly recommend these guys and would definitely use them again.
1/5
TrustpilotNo stars would be more accurate
Edit: The service got even worse once we'd left. The Company left me with a number of examples where I had to contact Utility companies, because they lied about our Moving out date. I then found myself having to explain to several people that we had moved out in October 2019, not January 2020. This took several hours over many months. My credit rating was apparently affected, because I didn't know I was being left with bills that I shouldn't have. I would welcome any member of the company to contact me to discuss just how bad they were. I very rarely have the need to write a poor review of anyone, but I've never come across such an air of apathy from a company. At the start, they were very pleasant, and made a load of promises to get work done before we moved in. The house was filthy, and their representative (Mr Evans) promised my wife that a load of cleaning would be done. The garden would be tidied up, holes in the walls would be filled. The excess furniture would be removed. On arrival on the day we moved, nothing was done. My wife was extremely upset (Rancid milk ground into all the carpets downstairs, thick film of grease and filth in the kitchen, dirty toilets and bathroom. Cooker filthy and not working, Garden was a mess, Furniture that should have been removed was still there, etc etc. This was not vaguely dirty, but FILTHY) My wife contacted the Company Representative, who did nothing. When I eventually complained further up the chain, it was turned around so that it was our fault for not formally requesting that stuff be done. The flippancy of the lady that dealt with the complaint was beyond contempt. When I make a promise that is something will be done, when I'm representing my Company, I make sure it is done. This was definitely not the case with Fox And Sons. Having moved out, we now find that we are likely to lose a large portion of our Security Deposit because they are now blaming us for damage that was caused long before we had moved in. We are rather relieved to have now moved out, and even more relieved that we will never have to deal with this company again. There are many estate Agents, and Letting agents that work extremely hard for their clients. This isn't one of them. I expect my Secure Deposit to be taken from us, as it would appear that their primary objective is to take as much as they can from the market. Exactly as expected, we have been blamed for long term neglect and damage to the property that were there long before we moved in. We have photographs from the week we moved in, and will process an appeal, but I fully expect that it will be ignored. If truth be told, all we want now is to move forward and not have to deal with these people ever again. As the title says, NO STARS would be a more accurate appraisal.
5/5
TrustpilotFareham branch- let down by PPL
Fareham branch, Rees and Grace were excellent in the selling of our flat, and our solicitors worked well with them. However our sale was let down by the clowns of a solicitor, PPL, who our buyer was using- make sure you avoid PPL as a simple sale to a first time buyer took over six months and indeed at many points in time looked like wasn't going to take place- not F&S's fault however.
1/5
TrustpilotGosport Branch
Gosport BranchLettings. Poor communication unless they want extra money out of you. Last 4 months rent paid late by them ( this month nothing at all paid in!). Likely to lose property and credit score shot to pieces. Do not use this company to manage your property letting! Also they will try to charge you for renewal of tenancy which is illegal. There is every chance I will have to take them to court. Landlords please hear my warning!!
5/5
TrustpilotPeter Bush and his Team at Fox & Son…
Peter Bush and his Team at Fox & Son Taunton did a great job in producing an accurate and attractive brochure which got lots of interest, the actual sale took longer than expected but some lateral thinking by Peter got the job done with completion in only 5 weeks
1/5
TrustpilotShocking behaviour from these guys on…
Shocking behaviour from these guys on completion day at the Seaford branch. Constant hassle about leaving the sold property minutes after we had completed on the new one. Moving is stressful enough so harassing an 8 month pregnant female to the point thay she had to call her midwife is just not acceptable. Took side of buyers and agreed that they should dump our property in the front garden or not let us collect it at all on the day. Should really have been negotiating and supporting their customer who had just paid over £4000. Please avoid at all costs.
5/5
TrustpilotA smooth, brilliant experience
I had a brilliant experience working with Fox & Sons to purchase my first apartment and felt very supported throughout the process.Special mention to Grace Ottewell, who was really exceptional - with attentiveness and professionalism, Grace was very conscientious and handled all communication with care and excitement - it was really an absolute pleasure and took so much worry and stress out of the experience. Thank you all.
1/5
TrustpilotDo not use!
Quite possibly the worst estate agents we have EVER dealt with. The Fox & Sons Bitterne lettings team are rude, unprofessional, incompetent and offer zero support to tenants. During a 1.5 year tenancy, I don't think we went a month without having to get another issue looked into. Communication was terrible, no courtesy phone calls/emails - you constantly had to chase to get an answer and even then they barely knew what they were doing. They lied continually in emails so always contradicted themselves, dealing with Tyler & Gary was like dealing with toddlers and it was just exhausting. It seems professionalism and customer service just isn't at the forefront of what Fox & Sons do. Avoid at all costs.
5/5
TrustpilotEFFECTIVE - PROFESSIONAL - DILIGENT
Without question Fox & Sons, specifically the Eastbourne branch headed up by Thomas Barrett, were on the ball from day one. Living in the USA and selling a house from 3500 miles away is no easy task but they were up for the challenge, effectively guiding me through every requirement. Step by step Thomas and his team checked every box, receiving an offer in the first couple of weeks. I was most impressed with the communication from their office, a key component in any business transaction, it was clear, concise and timely. They worked well with my solicitors and were able to keep everyone on task. With that being said, I can highly recommend Thomas and his team at Fox & Sons, Eastbourne
1/5
Trustpilotnon stop phone calls every day two…
non stop phone calls every day two months of daily calls from a bunch of cowboys who cannot sale properties rude abusive attitude
1/5
TrustpilotI want to give this review to help the…
I want to give this review to help the fellow future tenants who are looking upto this Letting agent for getting apartment. I would like to narrate the story :) with not so pleasant scenes. The communication began june end via rightmove ad and on basis of virtual veiwing by letting agent who chased till i deposited token money. It was first eyewash to impress tenant that how much they care to give update. Then began u-turns of no commitment in deal / as deal could go wrong and landlord can take u-turn even on ur move-in date. The scared/confused tenant gets sleepless nights and yet sends mails, leaves messages about progress after referencing agency results. upon direct calls with this letting agent , It is informed with super rude/unclear /uncertainties clad communication that you are looking only negative and till now move in date isn't fixed. The painful part is just 2 days before the move-in date the agent informs that flat has failed safety check, imagine how would tenant feel just 2 days of move in date :).practically homeless in this Covid situation.The tenant had to book airbnb and whole place criteria as logistics and broadband etc were booked, so all charges and inconvenience don't even qualify for a "Sorry" from super insensitive /rudest agent . however having arrived in airbnb and finding a back up in different city :),the tenant again politely replied to mail/call by agent after a week and gives a try to have a look at flat. The agent was so rude/insensitive/unclear with answers about a glitch in Lock of door even. The tenant will be spending 2000 pounds in airbnb, moving place and having a homeless situation in covid-19 times . The tenant found a place which was available 3 weeks after. But when tenant said no to this agent ,the agent blasted and called tenant as a confused person. Also was so reluctant to return token which a tenant will get as the document signed for token was 3 weeks ago . So the story ends with tenant who ignored red flags of shady communication, unprofessional behaviour of agent ,rush to book flat with token and insisted to share debit card number as part of the process to secure token . who does that,are they not aware of payment rules /guidelines of not taking the card information and forcing customer. why the screenshot of transfer of token money not a proof ? And why a unsafe flat qualifies to be a property to be posted at Rightmove by fox and sons ? . Is this a gimmik that agent tortured /harassed a future tenant with uncertainties fear and made homeless. Also on the top the agent suggested tenant not to vacate the current property and even if it is booked ,tenant to should talk to them and wait for this so called agents call to be aware that when this property will be available (still no clear date). This is my story, i had to travel from London to Worthing with all my luggage and in airbnb . Please be aware of fox and sons worthing , read the reviews , and be direct with them.
5/5
GoogleAll staff that I dealt with throughout the time I was selling my property were superb and helped make a stressful time a lot easier
"Thank you so much for taking the time to leave this positive review! Our team strives to make every customer's experience stress-free and we're glad we could do that for you during the sale of your property. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotThey fail to answer email or messaging…
They fail to answer email or messaging at all in some instances, otherwise doing so late causing properties to be lost in some cases.
1/5
TrustpilotI do not recommend Fox & Sons
The Hove office handled my mortgage four years ago. I had to pay a fee which I was told told was a lifetime fee for future services.The original agent I dealt with did an excellent job but has since left so I was left with Jack who called to remind me of my re-mortgage and incorrectly deduced that it was due a year earlier than it was. No matter, fast forward to this year and I'm told I need to download an identity/security app, Credas, send a bunch of paperwork and payslips in order to get my mortgage going.A couple of days later. he says there will be a delay because my name, Francis, brought up questions. *Shrug*Having heard nothing for a few days, I sent a reminder asking for updates. I got an email back saying due to "certain circumstances, they were unable to find a lender and they could no longer help"No explanation, no further feedback. That "lifetime fee" I paid sure came in handy eh?I wouldn't use F&S again if they paid me.
2/5
TrustpilotMy Fox & Sons experience was not great.
I used Fox & Sons at 13 The Parade, Minehead, Somerset for their Tenant Find service. I thought I was choosing a local company and supporting the local economy. I was wrong. They are controlled by an organisation called ‘Sequence UK Ltd.’ After having had problems I checked Trustpilot to find 97% of the reviews for Sequence are one star Bad.The staff at the Fox & Sons were generally pleasant and mostly helpful but so much of the paperwork and processes were apparently completely out of their control. Information feeds into ‘Sequence’, that faceless unresponsive company. Sequence emailed me a copy of the proposed Tenancy Agreement to review and sign, but I wanted an unfair clause removed which would have forced the new tenant to switch to a utilities company rated 35 out of 37 in a Which? survey. I assume ‘Sequence’ would have got a commission for the referral? I was told that removing it would need approval of a Director? It took over 2 weeks to make the change and every day they sent another email with the same Tenancy Agreement, telling me I had to sign it. They ignored all my efforts to try to stop this barrage. It was getting too be a harassment. Staff at the shop just accepted that this was the way things were and could do nothing about it? Neither Fox & Sons or Sequence told me when the amendment had been made. The only way to pick it up was to every day trawl through the draft contract they demanded I sign. Utterly hopeless communication!The Tenant Deposit retention service included in their t&c’s are another sneaky thing to be aware of. They keep the deposit cash and you have to pay the annual insurance fee of over £50 for the privilege. A lot of the bad reviews are about Sequence taking months to return deposit money. I had my own DPS (Deposit Protection Service) account (free) and gave them the reference number but Fox & Sons much later said they would not get involved as I was not using their service. Surely this is part of what I am paying for? I had to sort it out with the new tenant myself. Not impressed.I paid them over £200 for a check-in report to be done. I’ll save myself half this next time and arrange it myself. The report included meter readings but nothing was done to update the utility company with this information. Agents I have used previously have always done so as part of the process. It took a week and various phone calls and emails to get them to pay the balance of the Tenants first month rent to me. Delayed apparently by having to go through Sequence process.My Fox & Sons experience was not great. Mostly good for their direct involvement and pretty appalling when Sequence were involved. I’ll try another agent next time.
5/5
TrustpilotTara at fox and sons in worthing
Tara at fox and sons in Worthing has been amazing from start to finish She is very knowledgeable and provided me with an excellent service when choosing my mortgage.Highly recommend Chaweewan
1/5
TrustpilotTotal crap the valuation it was all sunshine…
At the valuation it was all sunshine and smiles with ,Buyers marching to my door I WAS TOLD ,
1/5
TrustpilotFox and sons Taunton Estate agency
My review is based on a potential buyer of a property that Fox and sons in Taunton that are currently advertising. I intially phoned up to show interest in 45 Nicols Place, Cotford-st-Luke and spoke to Isabel who asked various questions and booked us a viewing, which I had a text confirmation for. The day before the viewing I received a text to say that our booking was cancelled, I phoned the office and spoke to a guy who said I'm just back from a day off and it was me by mistake I will reinstate the booking. We viewed the house and was greeted by Joein who explained that he is filling in and that he will answer as much as he could, where I explained I had a lot of questions. He showed us around, but couldn't answer most of our questions, lacked enthusiam and we came away deflated. I phoned the office to put in a offer, which Joein promised to phone me back before 12:45pm on the Saturday, but didn't. I then chased the office, which took a total of 9 calls until someone answered, which was Lewis, who explained he was on his own. I asked for Joein, but I was told by Lewis that he was finished for the day, so the promised phone call was false promises. Lewis put the offer over to the vendor who then rejected this and we forward another offer, which was now handled by Isabel on the following Monday. As we had spoken to 3 people in the estate agency I had to repeat myself on numerous times which I had told Joein. They have no personal service, don't listen and you find yourself explaining your situation over and over again because they either don't write things down or because your dealing with various people they don't liaise the information over to the next person. The final offers that we placed for the property were dealt with Isabel, who I can say was polite, but after a further two offers were rejected I was told that another potential buyer had put in a higher offer. I asked what that offer was to be told data protection comes in force and that she couldn't tell me? I'm not asking for personal details, only the offer on the table. We were then told that the vendor is going with the other buyers and that they were in a better position even though we had a cash buyer on our property, completing in 2-3 weeks and we were ready to go? It felt like a game of cat and mouse with the offers, they have no care for potential buyers and only care about their vendor the seller and getting as much commission as they can. Buying a home should be exciting and Fox and sons just ruined our whole experience. I shall not deal with this shambles of a company ever again and should of read Fox and sons trust pilots reviews before I even considered picking up the phone!
1/5
TrustpilotBad is not enough to define and…
Bad is not enough to define and describe the service provided by Fox and Sons in Western Road. They use all the resources they have in hand to make money at the expense of tenants.When we left the apartment, they sent a company to carry out the check out and they claimed money for "damages" that already existed when we moved in (but they did not mention in the check in report). As a way of example, they wanted to charge us £185 for an allegedly damaged skirting in the living room. Well, this was only the result of an existing structural crack in the wall that made its way to the skirting. This coupled with other reasons that were rejected by a dispute ending up in me and my wife wasting time on the dispute and getting my deposit back 3 months later. On top of that, when we moved in and because we were starting new jobs, we had to pay 6 month in advance plus deposit. We made it clear that we only wanted to be on a 6-month contract and after go on a rolling contract. Well guess what? we paid to secure the apartment and when we got the contract is was a 6-month contract subject to a minimum additional 6-month contract. They do not care about tenants!! Stay away from them if you are renting!!!
5/5
TrustpilotA great service and advice
I bought a couple of property from Eastbourne branchSteve (the BIG guy) dealt with all the sales hiccups I really impressed with his skills set and ability to solve any issues also Tom was helpful tooI very highly recommend this branch and will deal againthanks, guys
Hassan hopefully not the last property I have to find you!On a serious note Thankyou for your kind words
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fox and Sons's Devon office has 495 reviews across two platforms: 67 on Google, 428 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Fox and Sons is rated 3.3 out of 5 across all 495 reviews, and 4.6 out of 5 on Google from 67 reviews, checked 9 October 2026.
Fox and Sons, West Street, Axminster, Devon EX13 5NU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.