Trusted Agent profile · Devon
★★★★★
499 reviews across 2 platforms
West Street, Axminster, Devon, EX13 5NU
Fox and Sons's office in Devon, at West Street, is rated 3.3 out of 5 across 499 reviews on two platforms, including 67 Google reviews rated 4.6.
Every review we hold for the Devon office, from every platform, shown as written. First names only.
5/5
GoogleI couldn't be happier with the sales team here. They are friendly and professional, and I would highly recommend them.
Thank you Emily for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFantastic service from all at the…
Fantastic service from all at the Polegate branch.Helped me through a difficult purchase.Reassured by the professionalism of the team and responses to my calls.Simon followed up on my queries, got back to me when he said he would and supported me throughout the process. I would definitely recommend..
5/5
TrustpilotBrilliant service
I sold my flat through Fox and son in Seaford by their auction route. It was sold in under 5 weeks from viewing to completion. I had no fees to pay .Toby and all the office staff, Eden auction house staff and Danielle in the legal department were amazing. Everyone rang me back when promised and went the extra mile to sell get the sale through. Thank you everyone I will certainly use you and recommend you in future .
1/5
TrustpilotFox and Sons Southampton are a total…
Fox and Sons Southampton are a total waste of time. They cold called me asking if I’d be interested in a market appraisal so I agreed. Only for them not to turn up. When I called their office they fobbed me off telling me they had not received my address details from their contact centre despite them confirming them to me at the beginning of the call. Clearly no regard for customer service having read these reviews and no response to them would suggest no interest in improving their service either. I’ve contacted the estate agent who sold me the property at Charles Powell as he was a pleasure.
5/5
TrustpilotSIMPLY THE BEST
Hi Everyone , Can only speak for Fox & Son's in Eastbourne East Sussex but can honestly say under the leadership of Agnieszka the Branch Manager she could not have done a better job . Two one bed's to let two viewings one for each flat job done ....... both let . Well done Agnieszka keep leading from the front and a special mention for Ben who did the viewings and Victoria who is always ring me up . Lindsay from Henley House Properties .
1/5
TrustpilotShameful customer service and poor performance to match
A great sales pitch when I first contacted them and they were all over me in responding. After that, the service was absolutely appalling. Messages I left were not answered and there was virtually no communication. I was told that there were about 26 people on their books 'looking for a property like mine'. It seems like they are only interested at the start and then customer service is zero. I rented my flat and for sure will not use this company when I come to sell it. I am not complaining that the flat didn't sell as that is not entirely in their hands but they could at least have communicated and shown some interest in me as a client.They didn't even bother to reply when I wrote to take the flat off the market and gave them polite but honest feedback.I do not know how they remain in business and they certainly won't ever get business from anyone I know.
5/5
TrustpilotI have just sold my house recently …
I have just sold my house recently through the Lewes Branch of fox and sons and I can only say that Paul the manager and Holly his back up were absolutely brilliant and went above and beyond to sale my gorgeous house for me keeping me informed every step of the way and when needed chasing and liaising with solicitors etc the sell itself was extremely difficult for one reason and another and the fact I lived away did not help matters but in terms of sorting things out for me as I was absent I could not fault them at all even as much as going in to put the heating on and off. Thank you both and all the team for your help in the sale of my house in lewes East Sussex
5/5
TrustpilotAwesome Day
Had a lovely day on the Peppa pig visit today. The train was awesome My daughter & grandson's loved it. Finished off with Photos with Peppa pig. Well organized & staff very friendly. Would recommend this events Company.
1/5
TrustpilotNeed a basic lesson in customer service, appalling
I rented a property managed by Fox and Sons Worthing for the past 2 years. They are without a doubt the most incompetent, useless excuse of an estate agent I have ever experienced. I would seriously think about it if the property is managed by this agent. Non-existent customer service, the worst part is the unwillingness to help and they will feed you elaborate stories to avoid giving out contact information to allow you to follow things up yourself. When I needed something they made me feel like I was at the mercy of an invisible entity that couldn't be contacted and provided no progress information. They always passed the book to the parent company. I had maintenance inspections that were not carried out but logged on the system as if they had been, problems with the property which were reported on day 1 and never fixed throughout my time there. They let me move into the property without a functioning fire alarm system and the speed of response was absolutely disgusting and I had to take my own safety precautions. Do yourself a favor and avoid they are not worth the stress.
1/5
TrustpilotFox and Sons Taunton
Having come over to do a valuation, my calls and emails for updates were completely ignored. I even went in to the branch to follow up and even the promises made in that conversation were not fulfilled.If they can't be bothered to follow up when trying to get new stock on board, god knows how poor the service will be when it goes on the market! I can believe any estate agency is too busy right now to return calls and emails.
1/5
TrustpilotHighly NOT recommended
Highly NOT recommended, unprofessional! We booked 3 view appointments, they want cancel 2 (when we waiting next to the property). Lady open a front door for us, hands crossed, and she said she haven’t got time for it. We ask for try the boiler but they not able to do it. They sent us a letter about the boiler is “good working order” we tried use it on a moving day but it’s fail. Don’t do hot water or heating. I contact the agent and solicitor to but they not able to repair it because the exchange is done.. I called 3 different gas engineer, they can’t fix it (it cost £60 each) I have to buy a new one ( is around £3000). I called the citizen advice and they offer for me them solicitor because it’s not legal. I ask them to move the rubbish from the property, but they left a lot of in the garage and garden. Broken doors and skirts so I need hire a skip because it’s bigger then my car (£100). But someone removed few radiators and change the bathroom door, its 2 inch bigger than the frame so no chance for close it. Our mortgage advisor left the company, we wait 2 months for the new one... and the new one didn’t do anything for us. She answer 1-2 weeks later and the answer was always “I can’t help for you”.All of these cost £3000 fees!
2/5
TrustpilotJust moved out of a property managed by…
Just moved out of a property managed by Fox and sons Salisbury and I feel cheated. Their stand is very unfair and unjust. It’s almost 2 weeks I moved out of the property and technically I paying for the property till 10th of November 2019 simply because I only notified verbally. I told both the landlord and the manager of fox and sons Salisbury immediately I got a job far away which means I can no longer stay in the property. I spoke to them about the possibility of a colleague taking up the apartment after checking. This verbal notification came at least 3 and a half month before I eventually moved out. I was later asked to put it into writing when it was 6 weeks to the end of my tenancy. I asked why wouldn’t you tell me to put it into writing when I first notified both landlord and the manager verbally? And the second issue is you collecting the key of the property without notifying that my rent will end on the 10-11-2019, only to do that now when I’m about to claim my deposit. Isn’t that a tactics to get somebody to pay for the time spent to get the property ready for the next tenant? I exchanged mails with manager to show my unhappiness and obviously nothing would change. I’m just here to tell everyone to be careful with fox and sons dealings because the tenancy agreement is very unfair and unjust.
1/5
TrustpilotTo be honest one star is too many
To be honest one star is too many. This is a company that does not consider either the vendor or the buyer. All they are interested in is the money they can make themselves. Their terms are that they price your house based on their commission. So they price it high. Then they tell you that the price is too high and they have had offers from a number of interested buyers at a lower rate. You still have to pay commission based on their original evaluation.They also do not allow people to view properties they have on the market unless you have your property on with them to sell. This restricts the offers the vendor could get.We sold a property with them and would never deal with them again.We have tried viewing properties they have on the market. They will not let us as we don’t want them to sell our property.I would suggest that anyone looking to sell their house to use anyone apart from Fox & Sons
1/5
TrustpilotDo not use Fox and Sons.
Do not use Fox and Sons.1. If you are a first time buyer do not believe Fox and Sons when they state you should use their in house mortgage broker ‘because all banks prefer you to’.This is a lie - the bank do not prefer you to. I spoke to banks afterwards and they said this is not true, and they commonly hear from customers that Fox and Sons have lied to people in this way.Fox and Sons will charge you £99 for using this service as an admin fee, and will then charge you £599 at the end of the process.You can avoid this by going direct to the bank.The mortgage appointment is made up of Fox and Sons broker trying to sell you unnecessary add ons like income protection. Do not be scared into purchasing these agreements. Do not sign up for anything with their broker, if necessary take the information and go home to think about it. Do not purchase anything with Fox and Sons because you do not need it, despite what they say. They are relying on first time buyers being unaware and abusing this to their advantage.The manager from the Polegate, East Sussex branch is very rude and unprofessional - swore under his breath several times during conversation, hung up the phone on me, lied outright to me when he asked me to come to the office even though he knew he wasn’t going to be there. He appears to be quite inexperienced and unable to control his emotions. Poor customer service skills and would benefit from a more comprehensive training development programme that improved his ability to communicate effectively in customer facing situations where he clearly lacks confidence.
1/5
Trustpilotshocking service, do not even think of using their broker service
shocking service. DO NOT USE THEIR MORTGAGE SERVICE. We were first time buyers and used their service at eastbourne, after the first appointment when they found a provider we had to literly send all documents and do all the work for them with the mortgage company although they were meant to be doing this as we paid £690! This was because we had the mortgage company contacting us asking why the broker has not been sending the required documents to them even though we had sent them to him. We managed to get back £300 but if i knew how bad the service was we would of just burnt the money. This has put us from even using their buying service, which they didnt even turn up to a viewing we booked once!
1/5
TrustpilotShysters.
Shysters.I put my property on with them as they offerred a good deal so I thought. I now realise they overvalued the property with lots of promises to get me hooked.I even paid a additional cash lump sum up front for enhanced marketing, but my iphone pictures were better than theirs!So we ran for the full 4 months of the contract and they got 4 viewings, so I told them I was going to go elsewhere. this dragged on for a bit and then I confirmed it to them and went to another agent who sold the place in about 4 weeks!So what the hell were Fox and Sons doing all that time!Now however, Foxy want to claim a 1% plus VAT fee from me for their time as they say there were two agents involved! I think Ill let this one go to court to see what a judge thinks as they did NOT achieve this sale and had plenty of opportunity to do so.Only use these guys if there is no one else and spray painting 'FOR SALE' on your fence is not an option!
1/5
TrustpilotAvoid Eastbourne Fox & Sons
Shockingly bad service. I would recommend to use any other estate agent apart from them. Firstly, they send Travis, who will go to the end of the Earth to get your listing by spending 2 hours if need be, giving an overpriced estimate to get your business then to later reduce it when it gets no interest. Try to charge you 2% fees+VAT at first, which a lot of people probably fall for if it's their first time and will push you to use in-house solicitors and mortgage advisors. After viewings, they pretty much always failed to give feedback on them unless I called and wouldn't even text when a viewing was going to occur. They would just give one phone call and go ahead even if it wasn't answered. They would send someone from the office who knew absolutely nothing about the property to do viewings, who also wouldn't be able to answer prospective buyers' questions. This also occurred when we went to view properties being sold by them. Then, when our property finally did get an offer as we only listed with them because the property we were buying was with them also, consequently the other property we were supposed to buy had been bought by someone else. What a coincidence! They then wanted us to still sell our property while they looked for another property for us. What an absolute joke of a business and I will tell everyone I can to avoid them like the plague.
1/5
TrustpilotFox and Sons Crewkerne
Fox and Sons Crewkerne Really bad experience!! Fox and Sons company has rented us a house with bugs inside the kitchen and bathroom, the outside garden is absolutely disgusting, abandoned rubbish bags, broken chairs, greens everywhere, dirty rubbbish containers, abandoned children toys at the entrance, the list goes on. Generally the house is in very poor condition. We have sent a complaint letter and nothing was done so far!! Poor service, not recommended.
5/5
TrustpilotSouthampton Branch 5 stars.
Southampton Branch.Thank you for always following up and making silly small things no problem.I recommend Fox and Sons as they are one of the friendliest Estate Agent in town.I have bought 2 properties from them and in both cases they went the extra mile.They try hard to get it right they communicate well even when you are the other side of the world and if you drop in they try and sort you out.5 star service from a 5 star branch!( I should say bunch really!!)Jules Cranfield.
4/5
TrustpilotThank you Hailsham office
I found Fox and Sons Hailsham really helpful with our recent purchase especially Shannon. Thank you
5/5
GoogleGreat guys to work with..
Many thanks for the great 5* review and your kind words Peter. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotOne star is too much - Bitterne, Southampton
Fox and Son Bitterne, Southampton. Used the Bitterne branch for selling my property. They were lying from the start. Did not return calls. When called 3rd time in day - the receptionist answer was always that agent just went out and will call me later. It took three days to get reply and even than we had to call them again to get replay. Unprofessional staff. Never left any feedback. Never informed us on day of completion (the Easton agent contacted as - the company from which we were buying house). When they called - their talk was full of lies - multiply times they told us that we will exchange contract next day and that took two months. The staff is highly immature and costumer care is not existing.
2/5
TrustpilotI Would Not Recommend this Company
Basic initial sale services were fine but after an offer was accepted contact deteriorated significantly to the point where I had to constantly chase the office for any updates and push them to obtain information from further down the chain, where there was an issue that needed resolving.I would call the office and ask for an update, I would be promised a call back later that day but wouldn't receive one. This happened several times. In the early stages I also sent a number of emails but not one was even acknowledged let alone answered. I also raised some questions during the course of this process and now post completion there are still some that have not been answered.Where most houses are sold via various internet sites it is the post offer acceptance service that is important. You rely on your estate agent to gather information, answer queries and push the sale through, after all you are normally paying a significant sum for this service and the problem solving skills of the staff involved. Unfortunately this service was missing completely. Ironically I actually received a better service from the estate agent that sold us our new property, a company that I didn't have to pay anything to!
1/5
TrustpilotKemp Town Branch mis-sold their legal services and I lost £1100. NO HONOUR, NO INTEGRITY in this company
I was mis-sold their Sequence legal services & lost £1100 when they failed to honour their guarantee. Ed Middle, a Branch Director, emailed a "no quibble money back guarantee" & then failed to honour it - the lack of honour & integrity goes right to the top. After wasting 2 months making a complaint to their compliance, they fobbed me off telling me to take my complaint to the Ombudsman - I assume they're hoping I just go away.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fox and Sons's Devon office has 499 reviews across two platforms: 67 on Google, 432 on Trustpilot (across the whole business).
Fox and Sons Devon is rated 3.3 out of 5 across all 499 reviews, and 4.6 out of 5 on Google from 67 reviews.
Fox and Sons Devon, West Street, Axminster, Devon, EX13 5NU.
