Connells Paignton reviews

★★★★★ 1/5

Google

Not happy at all with the service from this agent. Please make sure that from the first contact with them you are asking the right questions. We (me and my son) were told the property had a 999 year lease, it turned out to be 67 years. We waited patiently for 8 months with minimal contact (all one way by us). The mortgage advisor, a nice chap cost about £500 for a life time membership (beware get your own) managed to get a mortgage offer which ran out in November, turned out it was useless due to the lease term situation. I wont comment on premier property lawyers also under Connells (I would also suggest finding a local conveyencer). The thing is you expect these people to be honest and communicate the truth. When I told Jenny at Connells Paignton today that we were pulling out, she said "thats ok we can put it back on the market for more money" she also explained that the situation with the lease was almost resolved. So why was this not communicated ?...When I said that we were told in the begining that the lease was 999 years, she said "on completion" Oh dear another loop hole in estate agent communication jargon...there is more to this but I want to enjoy my day and look to the future, goodbye Connells

Ruth · 15 June 2022

★★★★★ 5/5

Google

We engaged Connells (Paignton) to sell our property (they already were our agents for letting). We jointly appointed YourMove as selling agents. YourMove brought just 2 people to view our house in the 3 weeks it was up for sale, whereas Connells brought in 13! We always got follow up calls (even when the viewing didn't go well!), and we got good advice on setting the price. We always felt that they were 'on top of things', and helped us negotiate the best deal with the buyer. Good job, Lauren!

Richard · 15 June 2022

★★★★★ 5/5

Google

We've had a really positive lettings experience with Connells Estate Agents, in particular with our contact Leigh Godfrey who has been fantastic throughout the process. Other lettings agents we viewed with in the South Devon area seemed to be pushing for us to sign the contract before we were entirely satisfied. Leigh wasn't like that, at our first viewing he could see we weren't entirely happy and instead spent time making sure he knew exactly what sort of property we were looking for, to which he was then able to recommend a property we had previously overlooked - it turned out to be an excellent recommendation! He was really helpful throughout the letting application, responding swiftly to our questions and providing thorough answers over the phone and then following them up with an email. Likewise since moving in, he has continued to help by updating us regularly on landlord communications for maintenance requests or general house utility provider queries. A polite, professional and efficient service and positive experience!PositiveResponsiveness, Quality, Professionalism

Alannah · 15 June 2022

★★★★★ 5/5

Google

Sarah was extremely professional, friendly, punctual and efficient. She explained everything thoroughly and made light of all matters which instilled confidence and belief in the agency. I would happily recommend Connells and in particular Sarah, should you be either purchasing or selling.

Des · 15 June 2020

★★★★★ 5/5

Google

Leigh was very responsive and provided a very smooth experience for us moving in. We are very happy in our new home, thanks to Connells in Paignton!!PositiveResponsiveness, Quality, Professionalism

Sarah · 15 June 2022

★★★★★ 5/5

Google

Great guys great communication went above and beyond what you'd expect - Would highly recommend!

Lewis · 27 July 2024

★★★★★ 5/5

Google

Leigh at Connels was absolutely brilliant and made the process really easy and simple, thank you Leigh!

Amy · 15 June 2023

★★★★★ 5/5

Google

Purchased a property and everything went smoothly and was straightforward.Jamie replied quickly to emails and phone calls made regarding updates.

Ross · 15 April 2024

★★★★★ 2/5

Google

Booked in a viewing for a rental property a week prior to it happening, after not hearing from the agent again we called up the afternoon of the viewing to confirm it was still going ahead. We were told they couldn’t get hold of the current tenants for access so would have to cancel. This isn’t the agents fault but they gave us no prior warning to it potentially being cancelled and we only found out a few hours before because we chased them! Due to lack of organisation and communication I wouldn’t use them again.

John · 15 June 2021

★★★★★ 1/5

Google

We came to this agency in hope they would efficiently help us with a mortgage advisor and we have been given, Micheal Ashton. He has wasted our time constantly asking for documents we have sent him before. As we are also foreigners, he has mislead us and took us for granted for the language barrier and lost more than £800 pounds for no reason. They never gave us the correct guidance. The estate agents told us to pay for the searches but the mortgage was still not ready. Hence, we lost the money given to the solicitors we have put for a property. Because of lack of efficiency, we have waited almost more than a year just to buy 1 PROPERTY. Even though we have changed our minds during the process of buying a house, the time we have wasted was definitely unacceptable. I wouldn't recommend this agency to anyone to save both the time and money.NegativeResponsiveness, Quality, Professionalism, Value

Anesly · 15 June 2021

★★★★★ 5/5

Google

Leigh was excellent from start to finish great estate agents pleasure to deal with them

Chris · 15 June 2023

★★★★★ 5/5

Google

Dealt with most of the team, brought and sold with them. Externally quick and responding, would use again. Dealt with Hannah & Jamie 10/10

Chris · 15 June 2022

★★★★★ 4/5

Google

Great experience with Connells. I had a bad experience with another agency and switching to Connells was the best decision. Excellent communication and highly efficient.

Lana · 19 August 2023

★★★★★ 3/5

Google

The estate agent was helpful but the forms too tricky to complete.

Margaret · 15 April 2024

★★★★★ 5/5

Google

Had a great experience with Conells paignton. Tanita was really caring and so helpful. All we wanted was some advice and we got so much more. Will be using these guys again!

Emma · 16 June 2019

★★★★★ 5/5

Google

The lettings team are so professional and helpful. They are quick to respond to emails and phone calls and really made the process of letting out our property through them as painless and hassle-free as possible by explaining everything, advising and keeping us up to date. They’re a world a way from the letting agent we previously used and we’re so glad we switched.PositiveResponsiveness, Professionalism, Value

Amy · 15 June 2022

★★★★★ 5/5

Google

We have recently found a rented property through Connell with the help of Leigh Godfrey in the Paignton office, I would like to say that the service was professional, responsive and efficient. Leigh who dealt with us mainly was very helpful, polite and if there was anything we needed and he didn’t know the answer, we had a very quick reply. All round pleasant experience and would definitely recommend them.PositiveResponsiveness, Professionalism

Matthew · 25 August 2021

★★★★★ 5/5

Google

On first contact, the property I was after had been let, and the ever so polite and helpful lady offered a similar property and I couldn't of been more chuffed that I got this property instead. The staff are lovely, always doing their absolute best. I'd have to say very professional people, from when you step in the office you can tell you're going to be happy about enquiring about properties with them. I certainly was.

Mark · 15 June 2020

★★★★★ 1/5

Google

Not even worth the one star absolute worst estate agents ever!!!! In 7 weeks all Ben did was mess us about knowing that we had no where to live with our 3 babies 2 seriously ill as well. They were quick enough on taking the £300 holding fee for a property but guess what that fell through in fact all 4 houses did? U tell me! I would not use Connells if I was paid!!! Ben NEVER returned any calls or messages always lying 🤥 absolute joke his excuse was there is nothing new on the market well funny how we got our self sorted! Oh yeah and we r still waiting for the refund!!!! Do not use This apauling company all they do is take ur money and mess u about everyone I've spoke to have said the same !!!!!!! Ben u really r a joke mate!!!!

Sue · 16 June 2018

★★★★★ 5/5

Google

Absolutely awesome service from the lettings team at Paignton Connells. Leigh in particular offered me a truly fantastic service. Particulars promptly completed and a swift, hassle free move within 12 days from a weekend viewing. Truly very grateful for your teams hard work. 🙏 If I ever move again, certainly would use this branch and recommend them to anyone looking for properties in the area.

Rob · 15 June 2022

★★★★★ 5/5

Google

As a professional landlord with properties managed in several locations and by other agents I am consistently impressed by the sheer professionalism, attention to detail and positive approach by Tanita and Leigh in the lettings team. They are true ambassadors for Connells and with doubt the sole reason we continue to have our properties managed by Connells. Thanks for your continued support and hard work.

Simon · 15 June 2022

★★★★★ 1/5

Google

Rented our property from Barbetts for 14 months, connells come along promise landlord they will reduce management fee so they get the business, but after promises that they are not putting rent up, I get a letter straight after the 1st months rent gets paid to say we putting rent up by an extra £175 per month, so that's how they get the extra money to cover the loss of management fee, they lie when confronted and claim it's landlords decision, but email from head office claims it's the letting manager in Paignton idea, I asked manager and he refused to acknowledge this claim he could answer the question, seriously don't trust them the screw the tenants to help the landlord while furnishing their pockets, so we have sent to rent tribunal which could mess the management side up if rent is reduced and won't help landlord, avoid them at all costs over inflated rents

Al · 16 June 2017

★★★★★ 5/5

Google

Highly recommend this paignton branch of connells. We were given a fantastic service from the start to completion on our recent house sale. Any questions or queries we had throughout were always dealt with in a very quick and satisfactory manner. Special mention must go to the branch manager Jennifer for her continued patience and good advice to our many questions throughout the sales process, Aswell as Ellie and Sarah for their close work on the sale

Todd · 16 June 2019

★★★★★ 5/5

Google

Really happy with the prompt responsive service I have received from Tanita and Leigh at the Paignton Branch with co-ordinating contractors and informing tenants of pending repairs, gas safety checks and arranging carpet cleaning. Also Tanita has regularly undertaken property visits for me, reported concerns with good photographic evidence and taken appropriate remedial action in a calm and polite manner.PositiveResponsiveness, Quality, Professionalism, Value

Pat · 15 June 2022